Business ProfileforGuardian Exteriors, Inc.

I would like to share my experience with Guardian Exteriors, Inc.. Hurricane *** destroyed my existing roof. I shopped around and made the decision to go with Guardian Exteriors, Inc.. I discussed prior to installation that I would like it if there was at least one member of the crew that spoke English as English is the only language, I am fluent. Well, this did not happen, and communication was tough, but I managed to get my points across. Upon arrival, they brought the wrong drip edge and had to make their own. I was reluctant but let them move forward. It was not only a brief time after they completed the job that I had shingles flapping in the wind. When they finally came out to make repairs they patched the roof with a different product roof color. Even after that terrible attempt, I subsequently had a leak near the flashing due to incorrect installation. I have been contacting them for months attempting to get this corrected, but I have been getting the run-around and no action from Guardian Exteriors, Inc.. After some time, post-hurricane, the company moved to ***** and communication came to a complete halt as they have not been responding to my phone calls, texts, or emails. As it was raining in my home, I had to protect my home, so I had to decide. I hired an independent roofing consultant to evaluate my roof and after inspection, he identified a plethora of issues that would warrant a completely new roof. I have since sought legal representation to assist, but I am extremely disappointed in the quality and professionalism of Guardian Exteriors, Inc.. I am writing to warn others of the poor workmanship, and lack of management to hold true to the quality of work they advertise. I hope this review of Guardian Exteriors, Inc. brings awareness to prevent others from dealing with the same situation I have had to deal with. It is quite simple; I just want what I paid for. A roof that I can depend on and a company that respects and supports my needs.