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Business Profile

Roofing Contractors

Mark Daniel Exteriors, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2024, we filed a claim with our insurance company to have our roof replaced due to storm damage. We contracted with **************** to have this work completed in the summer of 2024, a vendor that was paid in full, according to the insurance company's process and protocol. We subsequently received a certified letter from "Claimant" **********, an ******************, titled "NOTICE OF CLAIM FOR UNPAID LABOR AND MATERIALS" threatening "Owner's property may be subject to a lien if sufficient funds are not withheld from future payments to the original contractor to cover this debt." A local company, Mark Daniel Exteriors LLC, **********************************************, is indicated as the "party with whom claimant contracted." This is most unregular, unethical and unprofessional (maybe illegal), as we never had any contracted relationship with either of these companies. So for an entity to threaten us with a property lien is outrageous.

    Business Response

    Date: 10/27/2024

    I'm sorry you feel you need to try damage our reputation over a simple mistake we have a cc on file with L&W and it simply wasn't run. I called once we were informed and  immediately made sure it was handled the same day. Hope you can now find some happiness in your life. 

    Customer Answer

    Date: 10/28/2024

    I am rejecting this response because: This business sent us a Notice of Claim for Unpaid Labor of Materials. The response given had indicated this was in error, but nevertheless this is a legal document that was sent to us stating a claim against us and our property. We are requesting an affidavit that is a legal document quitting the claim and showing this matter is now legally and officially resolved. 

    Customer Answer

    Date: 10/31/2024

    We have successfully obtained an unconditional waiver from the supplier now, which will resolve this issue.

Mark Daniel Exteriors, LLC. is NOT a BBB Accredited Business.

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