Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a TI-84 Plus CE graphic calculator on 09/06/2024 from Staples for my son.However, it seems the rechargable battery is defective and need replacement I have reached for replacment, and I only got an email on 09/15/2024 that ** has received and approved request for repalcement battery However, no replacement battery has been shipped and no tracking number proviced Texas Instrument product lacked Quality Control and TI has sold us a defective product and has so far failed to correct it. I have emailed TI but no response this calcualtor purchase for immediate use, however, as of today, it is useless not replacemement provided and TI failed to communicated and response to my email.Texas Instrument lack of proper communication, proper service to remdey defective product, and failure to provide replacement part adversy impact my work

  Business Response

  Date: 09/27/2024

  At Texas Instruments, we value and appreciate our customers. If an issue arises and a customer needs our support, we work with them to try to find a solution. With regard to BBB case #********, we reached out and resolved this issue directly with the customer.

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new TI-84 CE Plus Python in Galaxy Gray from ****** grocery stores on August 6, 2024. This was a required school item for my Son's high school algebra course. The retail price is $149.99, but my total amount was less because of a combination of a store promo, Ohio having a tax-free period, and using $24 of accumulated shopper rewards (which can't be recovered).Upon opening the package and plugging the unit in (it has a rechargeable battery similar to a cell phone's), the *** screen was flashing off and on rapidly and couldn't be stopped. We resorted to troubleshooting methods and through forums, learned that these models are gaining a reputation for having dead batteries new out of the box and that this causes the flashing. I attempted to contact Texas Instruments via email and they never answered. School started and I had to purchase a new aftermarket battery on ****** for a total of $25.55. Upon installing the replacement battery, the unit began functioning properly immediately. I am seeking a refund of $25.55 for having no other choice but to invest in the new battery.****** is completely sold out of the same calculator as are all other retailers. Texas Instruments has a bulletin on their own website stating that there is a global shortage on this exact model, so I resorted to the only solution that I was able to. I feel as if I should not have to replace a battery in a brand new calculator and that ** is not honoring warranties or providing any customer service.

  Business Response

  Date: 09/20/2024

  At Texas Instruments, we value and appreciate our customers. If an issue arises and a customer needs our support, we work with them to try to find a solution. With regard to BBB case # ********, we reached out directly to the customer to resolve the issue.

• Initial Complaint

  Date:06/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Texas Instruments Customer Support, I am writing to express my concern and disappointment regarding the unavailability of safety test reports for your calculators, which are crucial for consumers to make informed decisions. As a conscientious consumer, I consider these reports essential to ensure the safety and reliability of the products I purchase for our university. Recently, I made a formal request to access the safety test reports for specific products from your company. Unfortunately, I was informed that these reports are not available to consumers. This lack of transparency is concerning, especially given the importance of safety in the products we use daily. Additionally, I requested to speak with a member of your leadership team to discuss this matter further and understand the reasons behind this policy. Regrettably, my request was denied, which further adds to my frustration and disappointment. As a long-time customer who values the quality and innovation of Texas Instruments products, I urge you to reconsider your stance on this issue. Providing access to safety test reports would demonstrate your commitment to transparency and consumer safety, thereby enhancing trust and confidence in your brand. I hope you will take this matter seriously and provide a satisfactory resolution. I look forward to your prompt response and hope to see a positive change in your policies regarding the availability of safety test reports. Thank you for your attention to this important matter.

  Business Response

  Date: 07/12/2024

  TI calculators and accessories undergo extensive testing to meet and exceed all relevant safety and regulatory requirements. The ********************************** does not require companies to provide detailed test reports to consumers. However, as a courtesy, TI has made its General Certificates of Conformity, which certify compliance with applicable consumer product safety requirements, available on a dedicated page on our website: ********************************************************************.

  Customer Answer

  Date: 07/12/2024

  I am rejecting this response because:   We need lab safety reports. Why TI is hesitate to provide those to end users?

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday November 10, 2023 I discovered the perpetual licenses I owned for ***Nspire CX Premium Teacher Software had stopped working since Texas Instruments switched to a user based activation method. The website indicated that I could call customer support to upgrade my licenses to the user based method. When I had upgraded these same licenses from the ***Nspire to Ti-Nspire CX version of the software several years ago I had been a student and used my student email for the email to receive the upgraded license. I now wanted to use a non-school email for the account moving forward. The person from customer support assumed that since I had used a school email the licenses must be property of the school and asked for proof that I owned the licenses. I provided pictures of all of the software CD sleeves with the license codes printed on them. They stated "After analyzing the licenses and your request, I regret that I am unable to convert licenses issued under a school email address to an individual no longer associated with that institution."I have provided proof that I purchased the sealed unactivated licenses personally on **** by emailing them copies of the invoices showing my personal PayPal account was used for the purchases. The licenses have never been property of the school where I was student and I have always had them registered under my name.It sounds to me like Texas Instruments is saying they will not support the use of unused licenses that are not directly purchased from them. Beware, they are looking for any excuse to not support their perpetual licenses and force customers into a yearly license fee.

  Business Response

  Date: 11/28/2023

  At Texas Instruments, we value and appreciate our customers. If an issue arises and a customer needs our support, we work with them to try to find a solution. With regard to BBB case #********, we reached out and are working to resolve this issue directly with the customer.

  Customer Answer

  Date: 12/08/2023

  I was able to get 2 out of the 33 perpetual software licenses I owned upgraded to 4 year subscription licenses. Texas Instruments was unwilling to accept proof of ownership on the other licenses since I no longer had detailed receipts for those purchases since they were several years ago. When I first purchased these licenses Texas Instruments had a website were each of these licenses could be registered under my account I had all of the licenses registered under my account so I did not see any reason to retain receipts for the purchases. I had all of my calculators and software registered in their system but the system has been discontinued. Several companies are pushing the subscription model to replace their perpetual licenses so it is no surprise that Texas Instruments is doing the same thing. I would have been okay with continuing to use older versions of the software without updates with my perpetual licenses but it appears Texas Instruments has disabled the activation server for their older licenses forcing users to use subscription licenses to use their software.

• Initial Complaint

  Date:09/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a formal complaint against Texas Instruments (TI) for unethical behaviour and business practices. It appears that TI is selling components at auction events online, and restricting real customers from obtaining these parts through normal distribution channels. Why does TI release inventory online through the website www.ti.com, and make these parts available monthly with restricted quantities (typically 50 or 10), but refuses to honor orders placed through *** distribution? A typical part is TI: PGA280AIPW. Sufficient parts were sold online (to brokers and the black market) in July, more in August, and again in September. Furthermore, your website is stating that more inventory will be disposed of on Sept 17th 2023, which would have covered our BackOrders many times over.Yet, Texas instruments refuses to honor proper distribution channels in the *** (like Digikey and Mouser), and claim that the delivery dates are now pushed to February 24, ****. It appears that we will have to make this unethical behavior by Texas Instruments public, and it is clear Texas Instruments is trying to undermine its distribution channels and US Customers in favor of Asian customers and brokers/black market. There is sufficient inventory in ******** for this particular part, but TI is refusing to sell to the US/******.

  Business Response

  Date: 09/20/2023

  At Texas Instruments, we value and appreciate our customers. If an issue arises and a customer needs our support, we work with them to try to find a solution. With regard to BBB case #********, we reached out and resolved this issue directly with the customer.

  Customer Answer

  Date: 09/20/2023

  Texas Instruments repeatedly pushed the delivery dates, with their last notice pushing the delivery to February ****. After making this matter public and creating such a stink about Texas Instruments unethical practices,  the parts were received at our facility on Sept 14, 2023.  I have reviewed the business response and accept this resolution.   

• Initial Complaint

  Date:05/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter to express my deep dissatisfaction and disappointment with the unfair and discriminating business policies implemented by Texas Instruments Incorporated, and to formally lodge a complaint against your company. As a long-standing customer who has been purchasing calculators from your organization for several years, I have recently experienced an egregious breach of trust and unprofessional conduct on your part.To provide some context, our program has been annually spending over $100,000 on calculators, exclusively from TI and actively participating in your reward program utilizing the accumulated points. In 2021, you approached us to change our policy to the Texas Instruments Reward Program (TRP). Consequently, we took the initiative to adapt our programs and integrate ************ into our operations, investing time and resources into the transition.However, during this transition period, I received communication from Texas Instruments' Global Director of customer care, who assured me that the company would work with us and honor the redemption program for the points we had collected. Based on this commitment, we made the decision to revert to using Texas Instruments calculators, trusting in the sincerity of your company's words.To my dismay, despite our renewed partnership, TI has failed to fulfill its obligations and has outright refused to honor the redemption of the collected points, thus reneging on the agreement made by your Global Director. This turn of events is not only deeply disappointing but also casts a shadow of doubt on the integrity and credibility of TI as a reputable organization.

  Business Response

  Date: 06/01/2023

  At Texas Instruments, we value and appreciate our customers. If an issue arises and a customer needs our support, we work with them to try to find a solution.
  
  With regard to BBB case #********, we communicated with the customer about updates to our technology rewards program (TRP) in July 2021. To help ease this transition, we offered one final TRP order with the individuals remaining points. We did not withdraw this offer at any point. In December 2021, the customer accepted the offer.
  
  Our TRP rules for college and university participants clearly state that participants must submit [their]request on university letterhead along with the ** TRP form. The customer has been encouraged to have a Department Chair submit a request on university letterhead with a corresponding syllabus to redeem the free product. At this time, the customer has not taken the required steps to redeem the free product.Once he does, we will kindly process this request.

  Customer Answer

  Date: 06/01/2023

  I am rejecting this response because:   

  Nothing in this world comes for free, and the ** Technology Rewards Program is no exception. I sincerely hope that someone from the leadership team will take the time to read and consider my message. Let's break it down with some straightforward math: to redeem a graphing calculator valued at approximately $150 MSRP, you would need to accumulate **** points. This would entail purchasing around 80 Ti 83 Plus calculators, each earning 25 points, resulting in a total cost exceeding $10,000 at the retail price of $129 per Ti 83 Plus calculator. Essentially, you would only be redeeming back less than 1.5% of your total expenditure. It's worth noting that ** is not the sole company offering such programs; numerous other businesses provide similar programs with various forms of cash back or alternative rewards.
  As stated in my original complaint, your Global Director of ************* had previously contacted us and assured us that our redemption would be honored through the collected points. Therefore, **'s recent reversal represents a breach of trust. Furthermore, this situation raises concerns about monopolistic practices and poor business ethics. I am determined to bring this matter to the attention of the authorities responsible for monitoring fair business practices.

  Business Response

  Date: 06/06/2023

  As previously stated in regard to BBB case # ********, the customer has been encouraged to follow our technology rewards program (TRP) rules for college and university participants.To further address the customers concerns, we have reached out to the Mathematics and ******************* at the university the customer represents to encourage the universitys participation in our technology rewards program (TRP). We have made a concerted effort to support the customers participation in this program.

  Customer Answer

  Date: 06/07/2023

  I am rejecting this response because:   Business did not resolve the problem.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 1150 RMB (around $160) for Texas Instruments TI-Nspire CX II CAS calculator on Sep 22, 2022 on Taobao App and received it on Sep 27, 2022. The order number is *******************. On Oct 31, 2022, my daughter, who is the end-user, told me that the calculator did not display properly. We contacted the store owner and were pushed to the customer service. We tried to call the number at ************* multiple times at website ************************************************************** and the calls did not get through. Later I wrote an email to ***************. I was then tossed to their local distributor. His first response was to push me back to the store owner and said that the calculators of the store where I bought from are not provided by him. I replied him that I already contacted the owner. This time, he tried to push the responsibility to me and said that the screen did not work because the screen is broken due to careless use. In addition, he asked me to have a third party to approve that the screen is broken without external force if I would like to have a free repair. Later, I tried to contact the customer service again and was pushed to the local distributor again . Let alone the desperate customer service . In summary, the three key disputed points are listed as below. 1)Is the screen broken? 2)If so, is it broken by end-user due to careless use (assumed by Texas Instruments) or because the calculator is a flawed product? 3)If so, who is responsible to approve that the screen is broken with or without external force? As a customer or end-user, I don't have the ability to tell the first two. However, that is not the reason to give the supplier the privilege to take advantage of customer and to assume that it is the end-user's fault. I bought the calculator for less than 2 two months and it is still under the warranty. I would like to have an exchange for a new calculator with the same model or a free repair. I am really appreciated your help!

  Business Response

  Date: 02/01/2023

  Business Response /* (1000, 5, 2022/11/17) */ At Texas Instruments, we value and appreciate our customers. If an issue arises and a customer needs our support, we work with them to try to find a solution. With regard to BBB case #********, we reached out and resolved this issue directly with the customer. Consumer Response /* (2000, 7, 2022/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Texas Instruments seems to have a monopoly in that every high school high-level math class requires use of one of their calculators. Two years ago I had to buy a replacement TI-84 Plus because the lettering on the buttons had worn off after less than a year of use. When I called customer support, they said my son must've been placing the cover onto the calculator incorrectly. This year the TI-84 Plus calculator must again be replaced as it is not working, the screen is frozen. Their technical support was unable to resolve my issue, so now I'm being told to mail in my calculator with a check for $75 and they will send me a replacement. A new calculator in the store cost $99, and my son cannot wait for them to mail a replacement because he has to take the ACT. I would like to be reimbursed my $99, and I would like Texas Instruments to make a better quality tool since it is required in our schools.

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/29) */ At Texas Instruments, we value and appreciate our customers. If an issue arises and a customer needs our support, we work with them to try to find a solution. With regard to BBB case # ********, we reached out and resolved this issue directly with the customer.