Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware! We signed the loan and contracted them to do work recently. The contractors came the first day to work in the attic. Not only did they not remove the old insulation they only put a few inches of Blown in insulation on top of the old insulation and missed large sections where there was no insulation at all. On top of this they were supposed to fix our vents prior to putting in the blow insulation. They did not so we had blown in insulation blowing through all the vents into our bedrooms and bathrooms. Have tried to contact my representative for multiple days now my text messages are not being read. Phone calls are not being returned from my representative or the main office that I called. After four days, Im assuming that they are just walking away from the job so we have hired another contractor to come and do it. I certainly hope that I do not receive a bill for a loan or unfortunately I will have to get lawyers involved. So be very careful when dealing with this company The contracting work is the shadiest work I have ever experienced in my life and ignoring a customer for three days is inexcusable! We signed a loan and the work was never completed and they will no contact us to settle the issues.

  

  Business Response

  Date: 04/28/2025

  Thank you for bringing your concerns to our attention. We take feedback like yours seriously and appreciate the opportunity to clarify the situation.
  Shortly after your installation, you contacted us with concerns regarding the insulation work, specifically mentioning that you were expecting a full removal (vac-out) of your old insulation. At that time, we explained that a vac-out was not included in the original scope of work, and we worked directly with you to resolve the matter.
  We promptly agreed to remove the insulation portion from your loan and clearly communicated that you would only be billed for the *** (Main Panel Upgrade) nothing else. You also confirmed that you wanted to proceed with the *** installation, and we honored that request.
  To be clear: You will not be charged for any insulation work.
  If you no longer wish to keep the *** either, please let us know as soon as possible. We are more than willing to work with you to ensure the matter is resolved fairly.
  We remain committed to addressing this properly and encourage you to contact us directly so we can finalize the resolution to your satisfaction.
  Sincerely,

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ALERT! My sister and I entered into an agreement with Dynamic SLR in June 2024 for solar panels on our home. We were told the panels would practically eliminate our electric bill. And if we did have a bill, our credits from the solar panels' production would cover it. So far, all LIES! Our panels have never produced an overage and now we are stuck paying a $277 solar bill plus the electric bill, which can range anywhere from $137-$500! Trying to get someone to help with this issue is like pulling teeth. And when we do speak with someone, they have to get with "management" to see what our options are and will call us back. Then there is no call-back. The representative that met us at our home initially said Dynamic would make sure we were not in a situation where the panels were not producing enough energy. He spoke about the small company being family-oriented and Christian-based. I guess they will say anything to make the sale. In September as we began to be charged for the panels, someone tells us the number of panels needed was underestimated. Whose fault is that?!? Not ours! There is NO WAY we should be stuck with a 25-year commitment for a system that CAN'T meet our needs AND an electric bill that isn't any lower than it would be if we didn't have the panels. We want out! Come get your panels Dynamic.

  

  Business Response

  Date: 01/16/2025

  Thank you for sharing your feedback, and we are truly sorry to hear about your frustration and concerns regarding your solar system. We understand how important it is for you to feel confident in your investment, and we deeply regret that your experience has not met your expectations.
  First and foremost, we want to assure you that your concerns are taken seriously. We genuinely apologize for any miscommunication regarding the systems performance and the expectations set during the sales process. It is never our intention to leave our customers feeling unsupported or dissatisfied.
  Based on your review, it seems that the system was designed to meet your homes energy needs as initially understood, but there may have been unforeseen discrepancies between your energy usage and the system's output. We take full responsibility for ensuring that the system is tailored to your homes specific needs, and we are committed to exploring solutions to improve your experience.
  We understand your frustration with the lack of timely follow-up and communication from our team. Please know that we are actively working to address your concerns, and we will be reaching out to you as soon as possible to review your options in detail and explore how we can better align the system with your energy needs.
  We recognize the importance of your long-term commitment, and our goal is to find a solution that is both fair and beneficial for you. We truly value you as a customer and hope to work with you to resolve this matter promptly.
  Thank you for your patience, and again, we apologize for the experience youve had. Please feel free to reach out to our customer support team directly at ************ option 1 or via email ******************************************* and we will ensure that your concerns are addressed quickly.
  Best regards,

  Customer Answer

  Date: 01/24/2025

  I am rejecting this response because:   

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a storm in May 2023, one of the solar panels was raised due to the tornado. I took pictures and emailed them to Dynamic. I also called multiple times. My request was to have someone come back out and adjust it. I was told that the panels are functioning properly so there was no need for anyone to come out. Okay fine. Fast forward to the recent snow storm. The inside of my home now has water damage directly underneath the damaged solar panel. Ive called multiple times and cannot get a hold of anyone. No one returns your calls but just emails you to tell you theyre looking into it.

  

  Business Response

  Date: 01/16/2025

  Thank you for taking the time to share your feedback. We sincerely apologize for the delay in addressing the issue with your roof panels and the subsequent leakage. We understand how frustrating this situation must have been for you, especially given the inconvenience caused by the rain.
  Please know that we take full responsibility for the oversight, and we truly regret the delay in resolving your concerns. To make this right, we have scheduled a visit to your property at your earliest convenience to thoroughly assess the damage and address the issue. Rest assured, we will cover the costs of the repairs, and our team will work swiftly to ensure everything is properly secured to prevent further problems.
  As a gesture of goodwill, we would also like to offer you a gift card to express our appreciation for your patience during this process.
  Your satisfaction is our top priority, and we are committed to resolving this matter as quickly and efficiently as possible. If you have any questions or need further assistance, please dont hesitate to reach out. We value your business and appreciate your understanding.

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:   The repair has not been fully completed. The ceiling and insulation need to be repaired before this can be closed. 

  Customer Answer

  Date: 01/21/2025

  Water damage inside the attic 

  Customer Answer

  Date: 01/21/2025

  Water damage inside the bedroom on the ceiling 

  Customer Answer

  Date: 01/21/2025

  Additional photo from inside the attic where the damage is.

  Customer Answer

  Date: 02/02/2025

  Since the last message, the problem has been resolved. Someone came out to fix the leak inside the attic and painted the inside of the bedroom ceiling where the water stain was. 

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales *** came to give a free in home inspection for energy efficiency. I previously used a program where they insulated the attic, updated weather stripping and etc. I ask if this was similar as was told yes. Then they offered new windows, and ac unit, but I must get solar. We talked, I entertained numbers and conversation, (BIG MISTAKE). Kept assuring nothing was going to be charged to me. They scheduled an appointment to have my roof looked at. I tried to cancel but they salesman refused to cancel and sent the guy anyways. Charged me $1500 because I decided I didnt want solar panels. Manager asked to speak with my *** when I said it didnt benefit me. He said he would talk to the *** and if it didnt make sense I wouldnt be charged. Yet Im still being charged. They will bully you into either getting solar or paying fees. DO YOURSELF A FAVOR AND DO NOT ANSWER THE DOOR. Regardless of my no solicitation sign they still knock

  

  Business Response

  Date: 01/07/2025

  Hi ******,

  Thank you for sharing your experience. We deeply regret that your interaction with our team did not meet your expectations, and we take your concerns very seriously.
  
  After reviewing your case, we want to let you know that the cancellation fee has been waived as a gesture of goodwill. We hope this resolution addresses the concerns you raised.
  
  If you feel this response has resolved your issue, we kindly ask that you consider updating your review to reflect the resolution. Should you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  We value your feedback and will use it to improve our processes moving forward.
  
  Best regards,

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Dynamic SLR by phone a couple days before October 1, 2024. They stated on the phone that they were offering incentives to improve home efficiency due to Centerpoint trying to reduce the load on the grid after Hurricane *****. I specifically asked what they were selling, they assured me that they were not selling things and that they were working with Centerpoint to reduce the load on the grid by improving home efficiency. Upon arriving, they looked around my home. Then they sat down and presented solar panels and loan options. I verbally said I can't unfreeze my credit and I will not be able to at this time. The individual left my home and I received a letter dated October 13, 2024 that I was denied a credit application for a loan that I never authorized a pull for.This company is using predatory techniques to trick consumers into purchasing solar and having hard inquiries made to credit reports without express written or signed consent.

  

  Business Response

  Date: 10/29/2024

  Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding your interaction with our team. At Dynamic SLR, we strive to provide clear communication and uphold the highest standards of service.
  We understand that you were contacted about a government program and that this led to an unexpected credit pull. We recognize the importance of transparency, and we are sorry for any miscommunication that may have occurred during our conversation. Our intent is never to mislead, and we appreciate you bringing this to our attention.
  We have taken your feedback seriously and have addressed your concerns with our management team. To ensure this situation does not happen again, we are reviewing our communication protocols and training processes, and action has been taken.
  As a gesture of goodwill, we have also offered you a gift card, which we hope can serve as a small token of our commitment to making this right.

  Customer Answer

  Date: 10/30/2024

  I am rejecting this response because:   In their response they claim to have offered a gift card, however, when I was contacted by Dynamic SLR they mentioned this, and then asked me to email them all the details and screenshots from my communication with them. There has been no response back from that phone call or email that I sent to them. They requested I send an email to ************************************ I have yet to hear anything back from Dynamic SLR regarding their proposed resolution.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels from ADT solar in April of 2022, Dynamic slr wa sthe comany that installed the panels and the issue is with the instalation which is guaranteed. SHortly after they were installed my electric bill started going up. My thinking that summer is coming so the increase in bill did not alarm me. Come to te end of the summer my bill was more than what it was before solar panels were installed. I called the company and ask them to come out and check the install and seeif there is anything wrong. Their reponse was to look at the production of the solar panels and say that everything was ok that they did not need a truck call. In the mean time my electric bill continues to be higher than pre solar and the answer never changes. here recently i called emphase which now manages the warranty for the componets not the panels the panels are warranted by the manufacture. the agent told me yes that the panels are working correctly but there seems to be something wrong with the connection as i am using power from the grid as well as from my panels at the same time which should not be happening. I am currectly using between 6-7 k ***** of power every month when th average house my siz e should be using between ***** k *****. The advise from enphase is to get Dynamic out to check and make sure it is hooked up properly. I clled them shortly after ***** and there answer was the same ang that they did not need to send a tech to my house. I explained what the tech from emphase told me and included the email from them. I have also called Centerpoint and had them check the meter itslef, the results were that the meter is fine. I tryed to call them agian and they donot answer it rings for a while and sends me to voice male. I have also been peomised to be called back on serval occasions and they never have. I have asked to be transfered to their tech department which they say that they are not allowed to due. I know that thier is something wrong.

  

  Business Response

  Date: 11/04/2024

  Dear Mr. ******************************* you for reaching out to us regarding your recent experience with your solar panels. We understand how frustrating it can be to receive unexpected electric bills, and we want to assure you that we take great pride in our reputation for customer satisfaction.

  
  We have escalated your issue to upper management, and we are actively working to find a resolution. We appreciate your patience during this time and want you to know that we are committed to helping you address this matter.
  If you have any further questions or need immediate assistance, please dont hesitate to contact our customer service team at ************. We are here to support you.

  
  We sincerely apologize for any inconvenience this has caused and thank you for your understanding.

• Initial Complaint

  Date:08/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scamming people to sell solar. They are promising an "Energy Audit" - which sounds very enticing. Except that the audit is no more than a personal visit by a salesperson. They are not doing any type of scientific inspection. They are vague about what they do. I believe older people may fall victim to this so I wanted to tell people to proceed with caution.

  

  Business Response

  Date: 09/06/2024

  Thank you for sharing your feedback. Were genuinely sorry to hear that your experience with us did not meet your expectations. At Dynamic SLR, we place great importance on customer trust and transparency.
  

  We want to clarify that our energy audits are designed to be more than just sales visits. Each audit is customized to address the specific needs and circumstances of the individual client. This means the data we collect and the reports we generate are tailored to each unique situation. Our goal is to provide a comprehensive and accurate assessment, ensuring that homeowners have all the necessary information to make well-informed decisions about solar energy.
  

  We understand how crucial it is for our customers to feel fully informed, and we apologize if there was any confusion or if our communication fell short. We are committed to continually improving our processes and would appreciate the opportunity to address any specific concerns you may have in more detail. Thank you again for bringing this to our attention. We value your feedback and are dedicated to enhancing our services based on your input.

  Best regards,

  Customer Service Team

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got solar 1 year ago but we were still getting electric bills. Dynamic solar came back and told us we needed more panels because we were not producing enough to cover the charges. We signed that loan to get more panels and energy efficient windows believing we would not be getting an electric bill. Fast forward to this day, and still getting electric bill even encore delivery fees. Because I was told I'd be banking credits right and left there was no way I would be getting an electric bill. Now I am over $100,000 dollars in debt between the 2 sets of panels and the windows with loan payments of over $500 a month and a high electric bills. The amount of fabrications, exaggerations, and flat out lies we were told is going to cost us 10s of thousands. If we were going to lose our butts on just a poor personal decision I would accept it. But losing them because of blatant overstatement and promises of this company is borderline criminal. I have contacted customer service over 6 times talking to ****** and ***** but everyone promises they will look into it and call me back but no one has. My frustration level is very high and want answers or I will have no choice but to seek answers another way.Business response

  

  Business Response

  Date: 08/13/2024

  ******,
  
  Thank you for your patience and for bringing this issue to our attention. We understand your concerns and are dedicated to resolving them promptly. We currently have an open case regarding your inquiry and have requested additional information from you to conduct a thorough analysis of your system's performance. However, we have not yet received the requested details.
  

  To expedite the process, we will reassign a representative to your case who will assist you directly in providing the necessary information and moving forward with a resolution.

  Thank you for your patience as we work to resolve this issue.

  Best regards,
  Customer Service Team

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's door to door salesman keeps coming to my house uninvited posing as a government utility official to get me to answer the door for a "grid problem", he is very aggressive and angry from the moment he walks up and even worse when I don't answer the door. I am honestly just scared of this employee and would like for this company to leave me alone and never come to my property again. I literally thought I was going to get attacked the way he was constantly knocking and yelling my name out on my porch. I do not want your services, leave me alone.

  

  Business Response

  Date: 08/13/2024

  ****,

  I sincerely apologize for the distressing experience youve had with our representative. Please know that this behavior is completely unacceptable and goes against the values of our company.
  
  We want to assure you that we take your concerns very seriously. We will be addressing this matter immediately to ensure that this does not happen again. The safety and comfort of our community are our top priorities, and we deeply regret any fear or discomfort caused.
  
  Effective immediately, we will make sure that no further visits are made to your property, and your request to be left alone will be fully respected.
  
  Again, we apologize for any distress this situation has caused. If there is anything more we can do to address your concerns, please dont hesitate to reach out.
  
  Sincerely,
  
  Dynamic SLR
  ************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative of this company knocked on my door in March 2021 to install solar panels. Offered to do a free assessment to tell me the price and how much they could save on electric bills. I signed off on what he told me was an agreement to get a survey done, but in actuality it was a contract. I was never told a price so I don't know how I could agree to a contract. When the assessment and survey was done, I informed I did not want to move forward and they told me I had to pay $5000 to cancel. I was also promised they would cover any relocation cost and repair any damage to my roof. I moved forward with the purchased after being painted into a corner. It is now 3 years later and I am purchasing a new house. I called about the relocation service only to find out that isn't covered. They would do it but it would be over $10,000 to do so. Also, they said the promised to cover any roof damages only applies to installation, and after being removed, I would be responsible for paying for the replacement of my roof, because EVERY time the panels are removed, it requires a roof replacement.I found out the salesman also records without consent when entering a house. I requested to get the recording so I could replay the lies and promises broken but the company said they would check to see if they had it but they probably don't.

  

  Business Response

  Date: 08/07/2024

  ********,
  

  Thank you for your patience and for letting us know about this issue. We understand your concerns and are committed to addressing them. We have opened a case and escalated it to upper management for further review. For updates on your case, please call us at ************** or email us at ******************************************* referencing case number 00008991.
  

  Thank you for your patience as we work to resolve this issue.
  

  Best regards,
  Customer Service Team

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because: The business is in contact with me; however, they are ignoring the main issue. I, along with many other of their customers, have been tricked, threatened, and lied to in order for us to get us locked into a contract we did not want/expect. Classic bait and switch. I was showed a presentation on an iPad by the sales *** who would scroll to the bottom rapidly while "summarizing" and then told me to sign here to start the process of a "free assessment". That free assessment cost me almost $50,000 + me needing to ***air my roof prior to the sale of my house + $10-15k for them to do the relocation service (that I was also told was free), + future cost on roof ***airs and moving services if I move from my new home in the next 20 years. Fun fact: It was also sprung on me that in order to have the privilege to pay them $15k on a service I was told was free, on a system I did not want, that I also need to pay off my loan in its entirety before doing so.

  I will update this if the company stops victim blaming and side stepping and actually does make amends. In the meantime I would suggest that no one does business with this company, if you do, don't sign anything or take their word at face value.

  My favorite responses from the company so far include: you can make a claim of hail damage on your roof to help cover the cost of the relocation services, why didn't you just read the contract and, we do cover damage done to your roof - of course! BUT only if that damage was caused during the installation - not the removal.

  

  Business Response

  Date: 08/22/2024

  ********,
  

  We apologize for the delay in reaching a decision regarding your case. We have now reviewed it at the management level and have sent you a proposed resolution. If you have any questions or need further clarification, please feel free to reply to the email sent. 
  

   

  Best regards,
  Customer Service Team