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Business Profile

Solar Energy Parts

Volta Solar Owner II, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Parts.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys continuously text. Ive asked them to stop, Ive opted out a number of times, and they still come.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company has a solar lien on my home and they do not provide solar to me nor do they have a contract with to provide such services. Please remove the lien on my property. Thank you

  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reported 5/142023 that my invertor needed to be replaced. Called both Solar service provider ************* No ticket was provided, Sent a email via their Zendesk email system. Contacted Solar Edge the manufacture of the invertor created a ticket with them. Case: *******. This had notes specifically saying to warranty and replace my invertor. Called and emailed spruce the case number and verified they had it. 5/26/2023- Nova source is assigned my work order ********. Earliest appointment was 6/19/2023. Called and confirmed with Spruce to contact the manufacture and provide a shipping address for the invertor and that would create a RMA. 6/19/2023 Nova Source (installer) comes out with a work order to inspect. Spruce did not call Solar Edge the manufacture to set up and shipping address. Installer and I both contact Solar edge and get a RMA. I received the replacement invertor 6/25/2023. I then open ANOTHER ticket with spruce as they closed mine due to the work order being completed BUT never received the Installers (nova source) inspection notes. Once opened i get work order ********. Install work order with only a 7/31/2023 install date. I call ************* was told they cannot change installers. That they gave them the work order theres nothing i can do. Keep in mind ALL this time Im incurring charges from my local power company on a solar plan that I no longer producing power. Which cause my true up bill to grow from the lack of production. They will not compensate me or accommodate me to correct my issue after dropping the ball and not providing Solar Edge a address to ship the invertor too. I basically did all the work for them and they failed provided adequate service for their equipment. Here is the kicker. This is the SECOND time this has happened. last outage cost me $600+ in lost power Similar issue ************ failed to facilitate install of replacement invertor and now this time $750+. Ive taken 5+hrs away from my own job to facilitate my own Replacement.

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to send "me" proposals through text for an address (not my address), and also calls me **** (not my name). I've continually asked them to take my number off their list and to no longer contact me. I have also attempted to block and report as spam, but their system continues to change the number.

  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get spam texts from this company roughly once per week. They address me by the wrong name, and refer to a property that I do not own, in a state several thousand miles away. Impossible to unsubscribe. Really annoying spam, and there's no way to stop it. I respond with "stop" and they say they will, but then I just get another text from a different number a week later asking the same thing.

  • Initial Complaint

    Date:03/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text from Volta Solar stating my solar is ready that I didn't do business with. Not sure how they received my information. It is not clear to me what they want from me. I am not sure what this is and I am not able to find s contact number in their website or using this number in the text to reach to someone. Please reach out to them and have them take my information off their system.

  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every month I receive a bill from Volta Solar Owner II, apparently part of ************, around the 28th or 29th of the month, dated on the 15th of the month, and with a DUE DATE two days away. For example, I received a bill on November 28th, 2022, dated November 15, with the due date December 1, 2022. If the bill is not paid by the due date, Volar Solar (through the company ******) charges a $10 late fee. I do not like to pay bills online and I do not wish to sign up for "paperless billing," if all this is a deliberate attempt to force customers to save billing costs. In addition, I looked over my signed agreement with the company and could not find a provision for the monthly "Non-ACH fee" of $5 the company also charges every month. In essence, this is another example of "gotcha capitalism" is which scuzzy companies make up bogus extra charges they can try to slip through to customers. Let's do the math: bogus $10 late charge plus $5 "non-ACH fee" = $15 extra every month x 300,000 customers adds up to an extra $4.5 MILLION in free money EVERY MONTH. This is the kind of improper billing practices that got Wells Fargo fined more than a BILLION dollars by the State of California.

  • Initial Complaint

    Date:07/14/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company cheat on their bills, they always have fees even if you pay online, not in contract only phone bills pay 4.75???my bills always late, I have to call and ask for it to know the amount and still get charge a fees even if I pay online. check on the attachment first page has an amount and you pay, oops look at the second page big lie now the bill it's $10.00 extra why?? that's what make people late fee because they did not see the extra. no integrity in their bills. plus with the original company when we sign up, the sales person mention at any time if you decide to cancel I can with no penalty, now this company said I have commitment for 20 years? we know they mention if we keep the solar for 20 years, we owe them. I can not trust them to do automatic payments. I am a retired navy vietnam veteran I would like to be treated with dignity not to be used.

Volta Solar Owner II, LLC is NOT a BBB Accredited Business.

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