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Business Profile

Storage Facility Referral

Dallas VSF, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Facility Referral.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The main reason for this complaint is that according to Code Sections 604A. 0021 and 604A, the ***** ******************* prohibit a seller from charging a fee when a buyer uses a credit or debit card as payment. They told me that if I paid cash the price is one thing, but if I pay with a credit card I have to pay a +3% fee. I paid with a credit card and was charged a fee. I also have a feeling this business may be into other shady activities. For example: The window where you pay is a one way mirror so theres no way of seeing what theyre doing behind the counter with your personal documents/information and/or knowing if theyre making copies of your personal documents to keep/sell for fraudulent purposes. They wouldnt release the vehicle unless I emailed them a copy of my insurance. They wouldnt accept a paper copy or the one I have on my phone.

    Business Response

    Date: 04/08/2024

    Please see all highlighted sections on attachment in response to complaint.

  • Initial Complaint

    Date:08/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was wrongly towed. This business refused to release my car to me without payment of $170.

    Business Response

    Date: 08/22/2023

    We are just a storage facility for the towing company. Once a vehicle is placed in our storage lot by a towing company, we can only release it for the price the towing company and state regulates. We do not have the authority to release any vehicle for free as we are not the towing company and cannot waive that fee without their consent.

    Customer Answer

    Date: 08/22/2023

    I am rejecting this response because:  that is unacceptable. 

    Customer Answer

    Date: 09/05/2023

    I am rejecting this response because my car was wrongfully towed and I was charged an exorbitant amount to get it back. 

Dallas VSF, Inc. is NOT a BBB Accredited Business.

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