ComplaintsforUnified Global Solutions

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unified Global said they would negotiate with Blink Voice regarding our early termination fees so we could sign on with Unified Global. Unified Global quoted us half the price of Blink Voice, so we took them at their word on the negotiating. They rush the delivery of new phones and installation. Ported our phone lines to Unified Global without getting us out of our lease with Blink Voice. ************** harassed us to get the new lease agreement signed before we had any clear answer about our ETF with Blink Voice. Now we have two phone service / lease agreements. What was supposed to be a savings has turned into our biggest nightmare!

  Business response

  06/20/2024

  Good morning *****,

        Please e-mail ******************************** the contact and contract particulars for your prior agreement with Blink voice so appropriate steps can be taken.

   

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company fraudulently switched my services under the guise of being with spectrum and now my phones do not work like they are supposed to and I cannot get them to remedy the problem. They tell me I signed the contract when I specifically told them Im not authorized to make financial decisions for my company I work for. However they came in at a later date and said they were spectrum and were upgrading the equipment and I needed to sign a form to have it upgraded. Later I found out they have financed some equipment to us and are not at all a part of spectrum. I just want to switch my service back to spectrum like I thought was supposed to be happening. Now my phones dont work and they refuse to let my number go back to spectrum.

  Business response

  05/20/2024

  Good afternoon ****,

        I have attached the order form which clearly says Unified Global Solutions. The only mention of Spectrum is a line added by the sales rep informing you that the internet services would stay with Spectrum - which is initialed by you. The text at the bottom of the order form, first line, clearly states that by signing, you "are authorized to sign on behalf of the company". The entire implementation process is also handled by Unified Global Solutions employees, with no mention of Spectrum. The contracts themselves also have no mention of Spectrum. While you are welcome to move your services elsewhere, the contract will be enforced.

• Initial Complaint

  03/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ********* me on my job as well as threats made on phone voicemails

  Business response

  04/05/2024

  Good morning,

         While we apologize that you are receiving these calls, they are not calls from our business. You seem to have us confused with another company, based on the images you attached.

   

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MARCH 1,2023 ..I CONTRACTED FOR PHONE SERVICE WITH THESE PEOPLE AND MY PHONES HAVENT WORKED CORRECTLY FOR THE WHOLE TIME. I HAVE CALLED CUSTOMER SERVICE 6 TIMES AND NOTHING HAS BEEN DONE . ON TOP OF THAT THEY ARE BILLING ME FOR THE WHOLE TIME THAT THE PHONES HAVENT WORKED. I EITHER WANT THE PHONES TO WORK OR CHANGE TO A DIFFERENT SUPPLIER WITHOUT PENALTY

  Business response

  04/04/2024

  Good morning ******,

       Based on the ticket history, it looks like the issue with your ******** cellular phone accepting the call forward from our platform has been rectified. Please let us know if there is anything else you need assistance with.

  Thanks,

  Customer response

  04/27/2024

  still not working

  Business response

  05/13/2024

  We have corrected the issue based on ticket and system data. 

• Initial Complaint

  03/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  IN NOVEMBER 2023, A REP FROM UNIFIED GLOBAL SOLUTIONS WALKED INTO OUR OFFICE AND TOLD MY OFFICE MANAGER THAT HE WAS WITH SPECTRUM. HE TOLD ME; WE WORK WITH SPECTRUM AND WE CAN LOWER YOUR PHONE BILLS BY HALF. ACTUALLY HE WORKS FOR UGS AND ******** DOES NOT WORK WITH THEM. HE PROCEEDED TO HAVE MY HUSBAND SIGN A 5YR CONTRACT TO "LOCK US INTO THE ******* HE NEVER MENTIONED THAT WE WERE SIGNING A CONTRACT WITH BALBOA CAPITAL. I CALLED UGS TO ENQUIRE ABOUT BALBOA CAPITAL. I WAS SHOCKED THAT THEY TOOK A LOAN WITH ****** TO COVER OUR 5 YR SERVICE. THE CONTRACT STATES WE ARE RENTING EQUIPMENT WHICH WE ARE NOT. THIS IS SERVICE NOT A RENTAL. UPON INSTALLATION I RECEIVED EMAIL FROM UGS TO CANCEL MY PHONE LINES WITH SPECTRUM. I DIDN'T KNOW THAT THEY DIDN'T PORT OUR FAX LINE UNTIL ******* CONTROLS CAME OUT. THEIR TECHNICIAN ASKED IF WE SWITCHED TO A VOICE OVERIP? I SAID YES. HE SAID IT WOULD NOT WORK WITH THEIR SECURITY SYSTEM AND COMPARED IT TO A FAX LINE WHICH IS WHEN I FOUND OUT OUR FAX LINE WAS NO LONGER WORKING. WE ALSO HAD NUMEROUS ISSUES WITH CALLS DROPPING AND DELAYS. UGS SENT 3 CONTRACTED TECHNICIANS TO HELP RESOLVE THE ISSUES. ALL OF THEM SAID THAT OUR PHONE SYSTEM WILL NOT WORK WITH UGS'S SERVICE. DURING THE INSTALLATION THEY CUT OUR PHONE SYSTEM AND WE HAD TO HAVE OUR TELEPHONE INSTALLER COME OUT TO REPAIR THE DAMAGE. ON 2/9 UGS SENT A TECHNICIAN WHO WORKED WITH OUR TELEPHONE INSTALLER. THEY WERE HERE FOR 6.5 HRS AND BOTH OBSERVED THE ISSUES WITH INCOMING CALLS. *******************, THE OPERATION MANAGER AT UGS, STATED IN AN EMAIL THAT IF THEY COULD NOT RESOLVE THE ISSUES THEY WOULD LET US OUT OF THE CONTRACT. AFTER THEIR TECHNICIAN LEFT ******************* DENIED ANY ISSUES. HE CLAIMS HIS TECHNICIAN HAD A DIFFERENT STORY. HE DENIED THAT THEIR TECHNICIAN TOLD US THAT THESE ISSUES WOULD NOT BE RESOLVED DUE TO OUR PHONE SYSTEM. I SENT AN EMAIL SUGGESTING A RESOLUTION AND ******************* NEVER RESPONDED. DUE TO LOSS OF BUSINESS WE RETURNED TO SPECTRUM.I WOULD LIKE THIS MATTER RESOLVED.

  Business response

  03/11/2024

  Good morning,

       Based on the notes from the multiple technician visit(s), at no time across the vast amount of time you mention on-site were we able to replicate the issues. This was further confirmed in recorded phone calls with all involved technicians. Further, no issues could be located in the call recordings onsite or in the calls themselves. One particular call from UGS Support to the customer resulted in a conversation, followed by paper rustling in the phone receiver to simulate quality issues, and then a hang up (hang *** versus unexpected disconnections are quite visible on the back end). Based on all evidence, including 10 plus hours on site, weeks of call records and, at times, associated recordings, any call quality or connectivity issues were resolved long ago. A non-cancellable contract was executed, with full knowledge of the terms, by an authorized representative at *******************.

  Regards,

  ****

  Customer response

  03/11/2024

  I have reviewed the business response and accept this resolution. 

  Customer response

  03/13/2024

  I DO NOT ACCEPT UGS RESPONSE TO THIS COMPLAINT. I WOULD LIKE TO CHANGE MY RESPONSE. HOW DO I DO THAT? THIS MATTER IS NOT RESOLVED.
  
   
  
  ***********************, CFO
  
  ****** Diesel & Automotive

  Business response

  03/13/2024

  Hello *****,

       While we can appreciate you're not happy with the resolution, that is our stance and it is supported by all of the evidence. Even on our last visit to further sit and try and see these issues for ourselves, the tech was refused entrance to the business for a significant period of time. After waiting almost an hour, they were let in to attempt to work for no more than ten minutes, and then told to leave. To summarize:

  1)You say you're having call issues:

  1A)Beyond initial fixes, no call issues were observed on either the technical log side or the call recording side, nor could they be replicated after ten plus hours on site. 

  2)You say the the technician said "the services won't work with this system" and "saw the problems"

  2a)We spoke to the technicians dispatched and they said no such things - those calls are also recorded.

  Finally, on a live call with our team, you  simulated a call issue in the receiver, not unlike a movie scene where someone pretends to go through a tunnel. 

  Take care

  Customer response

  03/13/2024

  I am rejecting this response because:   

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ********************* from Unified Global Solutions sold ** the internet with ******** 5G with 100mbp upload and 100 mbp download, and phone service with free international phone call. however, we are getting 2-30mbp download and 3-5mbp upload speed and extra charge for international calls. We have contacted customer service, but they are keep stalling, nothing has been changed. ********************* are not reachable anymore not by phone or email.

  Customer response

  11/16/2023

  We have signed up contract with **** for 100 mbp upload and 100 mbp download internet speed, and free international phone call with 5 year price guarantee contract with total ****** monthly fee including 99 per month for internet. However, they are not honoring free international phone call, and internet speed is download 2.36mbps and upload 2.65mbps. Company refused to void the contract nor help us to reach the internet speed we signed up for. They have provided us with 625 per month for internet with 50mbps upload and 50 mbps download, which way over what we have signed up for. we tried to communicate with them for more than 2 months, nothing can be solved and **** is not returning email nor phone calls.

  Business response

  04/05/2024

  Good morning *******,

       After reviewing the documentation here, we can not find any evidence of international calling offered for free. While the stated maximum speed on the TMobile circuit provides for up to 100 MB download, it is not a guarantee of performance. The good news is, as listed on your paperwork, that cellular circuit from TMobile is a month to month service. We'd be happy to help you migrate to a different internet circuit of your choosing. 

  Customer response

  04/05/2024

  I am reaching out to formally address a critical issue regarding our service agreement initiated last year, specifically related to the internet and phone bundle provided under the guidance of your sales representative, ****. According to the estimated invoice and the contractual agreement, a guaranteed internet speed of 100 Mbps was promised. However, we have consistently experienced significantly lower speeds, averaging only 2-3 Mbps, which is substantially below the agreed-upon performance standards.
  
  This discrepancy severely impacts our operational efficiency and fails to meet the explicit guarantees made at the time of contract signing. The situation constitutes a clear breach of our agreement, wherein both internet and phone services were to be bundled and delivered at specified performance levels.
  
  Given the gravity of this breach and its impact on our business operations, we find it necessary to request the voiding of our current contract. We entered into this agreement based on specific assurances regarding service quality and performance, which have not been met.
  
  We are keen to resolve this matter amicably and request your urgent attention to address the situation. Please provide us with a point of contact to discuss this matter further and to facilitate the process of contract termination and any potential remediation.
  
  We expect a prompt response to this request, aiming for a swift and satisfactory resolution.

  Business response

  04/05/2024

  Good afternoon,

         Please reach out to our customer service team at ************, option 1. Please also email ******************************** the written agreement or contract which guarantees the internet speed, as we have no such documentation in our possession, and would be surprised to see such speeds guaranteed on anything that is not a dedicated fiber circuit.

  Thanks, 

  Customer response

  04/05/2024

  I am rejecting this response because:   
  We've made multiple attempts to reach your customer service team, including ********************* and *********************, through both phone and email. Unfortunately, our communication has been challenging, with ********************* blocking our email, rendering us unable to contact her further. The information provided to us has been inconsistent, and most recently, we were told we'd need to pay an additional $500 per month to switch to a 50mbps plan from a different carrier than the one we had before switching to your services. We have requested to cancel both our phone and internet contracts due to these issues, but have not received any response or acknowledgement of our requests via email or phone. We believe our numerous interactions and concerns have been documented in your records, yet we have not seen any resolution to our problems. Additionally, we have been unable to contact ****, the sales representative who initially sold us the service.

  Customer response

  04/12/2024

  Hello, 

  I have added contract and emails. 

• Initial Complaint

  05/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Unified Global Solutions called our church asking if they could talk with the person in charge of making decisions on internet and phone service. After being told they would have to give me the information and I would pass it along, Unified agreed to talk to me. Their sales rep came out. He looked at what we are currently paying and offered their price. Then they told me the price was only good for a 5 year contract. I informed them we do not sign 5 year contracts but they were welcome to give me the proposal(quote) and I would see if the elders(our leaders) got it to look over. The rep. said I had to sign the proposal and give them our *** number ( to remove all taxes from proposal/quote) for the proposal to move forward. I did sign but did not give him the *** number due to the fact we never give this out unless we have agreed to the proposal or quote and are doing business with the company. Then I had second thoughts and told him we were not interested. He appeared to be unhappy with my decision. I asked for him to void the proposal with my signature and give me a copy. Or take it to our shredder and shedder it. He refused to do either saying without the *** number it would not go any further. I do not feel comfortable with them having the signed proposal after refusing to void it and give me a copy. I have gotten 100's of proposals/quotes in 23 years at my job. Never once have I had to sign the porposal/quote or give our *** number BEFORE we agreed to use a company's services. It was simply a proposal/quote for their services, NOT a contract. Their business practice is highly questionable and very unethical.

  Business response

  05/03/2023

  Good afternoon ******
  
  The sales **** ****** is correct in that the Order Form is not valid without the **** nor is the presence of your signature binding. Further, I can confirm he did not submit your signed paperwork to our operations team to move forward with anything. While I can appreciate you feel uncomfortable without a copy of a voided proposal, I can assure you that nothing untoward is being done with your incomplete order form. Across thousands and thousands of customers, this is the first complaint we've ever received around our proposal paperwork and not voiding something that was never submitted anyway - I'm sorry you had a poor experience.

  Customer response

  05/03/2023

  I have reviewed the business response and accept this resolution. Although I believe asking a business for their EIN number before they agreed to your porposal is unethical. Perhaps this is something you as a company need to *******.

• Initial Complaint

  02/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Unified Global Solutions poses to work on behalf of *** Communications when they are actually competitors to *** Communications for voice over internet provider (VOIP). Unified Global Solutions cold calls *** customers posing as working on behalf of *** to save *** Customers money on their current services/contracts. When a sales representative from Unified Global Solutions shows up to discuss the savings, they request a current *** Statement, then calculate out savings and pressure you into signing a ****************************** Form and a Letter Of Authorization to port phone numbers. So the service Unified Global Services is offering is Voice over Internet (Replacing current *** phone service for Unified Global Solutions, but running the new service off of the existing internet service with ***). Unified Global Services poses to be working together with ***, but in reality, they are trying to get *** Customers to buy out remaining contracts with *** and transfer providers. Unified Global Solutions does not properly represent who they are and what they do. They also pressure you into signing questionable documents.I will not upload the signed documents below as they have personal/business information (EIN, address, etc). I will provide them to BBB if needed/requested. I have also made a report to *** Communications in regard to this matter to ensure our business account is protected and no transfer of service can take place.

  Business response

  02/09/2023

  Good morning *****,
  Please reach out to us to further discuss this. We maintain a relationship with *** through the channel, which allows us to order *** internet services for customers who do not currently have ***, in conjunction with our own services. We'd like to gather more details and ensure we're representing ourselves as a separate entity throughout the sales process. You can reach our customer service team at ************, option 1, and then request to speak to the Operations Manager and reference this complaint.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unified Global Solutions (***) is a ***** business and is not registered with the **************** to conduct any business in *******. Unified Global Solutions is a telecommunications reseller. They purchase bulk data plans from ******* and resell the ******* data along with internet phone equipment to ******* consumers and businesses at a discounted/package price.In March 2022 we had ******* internet but the *** sales person told us that he could provide the same ******* service at a lower price and voip pone equipment. We signed the contract with ***. However *** immediately sold our contract (right to receive payments) to ****************. Immediately we had significant problems with the internet service and phone equipment. *** said they would 'switch us back'. *** never did. At the same time we started getting bills from ****************. We told ********************** about the service and equipment failures with *** but ****** refused to become involved presumably because ****** owned our debt and had no relationship with *** sales/customer service team. *** refused to return our calls in which we requested they rapir our issues. Consequently we purchased new service/product from their competitor. However ********************** continued to bill us. We disputed the bill but ******, using unfair and deceptive business practices filed a lawsuit against us (a ******* Corp) in a ********** Court knowing we had no contacts with ********** and could not afford to defend ourselves in an out-of-state courthouse. ****** convinced the judge to give them a default judgment so that they can collect the full amount of the debt they purchased from ***. *** intentionally sold faulty equipment and poor quality telecommunication service. *** quickly sold our contract to Balboa without our consent. *** received full payment from ****** very soon after we signed the contract and since then *** has avoided our inquires because they got their money from balboa and do not to expend time and money servicing our account. They have left us (the consumer) owing a debt to Balboa for a product and service that was inoperable and never worked properly

  Business response

  02/06/2023

  Good morning,
  Please find attached the signed contract through ******* for new internet service. This contract, and completion certificate, demonstrate that at no time do we "bulk buy" ******* data and resell it. We're authorized to offer ******* services as a recognized channel partner. Further, find attached the signed contract through *************** duly signed by an officer of the company. At no time was the contract resold or otherwise modified by an employee of Unified Global Solutions.
  A look at the support history indicates several internet issues which were addressed by the internet provider - *******. While we apologize that you had a poor experience and chose to port out, all of the documentation was provided up front.
  Given this complaint was submitted by a lawyer rather than the customer themselves, it would seem there is a misunderstanding or miscommunication between those two parties.
  We're happy to add further clarity, if you'd like to reach out to **************** at ************.
  See Attachment/File: merged_A1 Security and Supply - Signed

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They installed a phone system on October 10,2022. It went out on October 17th and still does not work . People may call the business number but it does not ring here at the business. My son, who is an IT person but lives in another state, talked to them multiple times including October 21 regarding trying to get the system back up. He was promised a call by a person named Louese for October 22 at 11:00am. The call never came. When that person did call him, he was told the reason the call was not returned on the 22nd, was THEIR WHOLE SYSTEM WAS DOWN. I now have only 1 phone out of 5 working and that one is located in an office that only management has keys to. A person came out on the 28th last week and found that there was a defective piece of equipment, disabled my internet ( which he claimes he didn't) which Comcast had to come out and reconnect it so my employees could get paid. I want them to come take their equipment, reinstall my previous equipment, make sure my business phone numbers stay the same. I would advise other people to not deal with them. From October 10th through November 1st, my phone system has only worked properly 7 days. All of this goes against what they say their Mission Statement says.

  Business response

  12/20/2022

  Business Response /* (1000, 9, 2022/12/04) */ Mrs ******, A customer service rep is going to reach out to you on 12/5 to see what issues you are still experiencing. I have spoken to our NOC MANAGER and it is my understanding that all your issues were resolved. Our phone system will also not work when your internet is down and it is my understanding that you have been having problems with your internet.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩