Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unified Global Solutions (***) is a ***** business and is not registered with the **************** to conduct any business in *******. Unified Global Solutions is a telecommunications reseller. They purchase bulk data plans from ******* and resell the ******* data along with internet phone equipment to ******* consumers and businesses at a discounted/package price.In March 2022 we had ******* internet but the *** sales person told us that he could provide the same ******* service at a lower price and voip pone equipment. We signed the contract with ***. However *** immediately sold our contract (right to receive payments) to ****************. Immediately we had significant problems with the internet service and phone equipment. *** said they would 'switch us back'. *** never did. At the same time we started getting bills from ****************. We told ********************** about the service and equipment failures with *** but ****** refused to become involved presumably because ****** owned our debt and had no relationship with *** sales/customer service team. *** refused to return our calls in which we requested they rapir our issues. Consequently we purchased new service/product from their competitor. However ********************** continued to bill us. We disputed the bill but ******, using unfair and deceptive business practices filed a lawsuit against us (a ******* Corp) in a ********** Court knowing we had no contacts with ********** and could not afford to defend ourselves in an out-of-state courthouse. ****** convinced the judge to give them a default judgment so that they can collect the full amount of the debt they purchased from ***. *** intentionally sold faulty equipment and poor quality telecommunication service. *** quickly sold our contract to Balboa without our consent. *** received full payment from ****** very soon after we signed the contract and since then *** has avoided our inquires because they got their money from balboa and do not to expend time and money servicing our account. They have left us (the consumer) owing a debt to Balboa for a product and service that was inoperable and never worked properly

  Business Response

  Date: 02/06/2023

  Good morning,
  Please find attached the signed contract through ******* for new internet service. This contract, and completion certificate, demonstrate that at no time do we "bulk buy" ******* data and resell it. We're authorized to offer ******* services as a recognized channel partner. Further, find attached the signed contract through *************** duly signed by an officer of the company. At no time was the contract resold or otherwise modified by an employee of Unified Global Solutions.
  A look at the support history indicates several internet issues which were addressed by the internet provider - *******. While we apologize that you had a poor experience and chose to port out, all of the documentation was provided up front.
  Given this complaint was submitted by a lawyer rather than the customer themselves, it would seem there is a misunderstanding or miscommunication between those two parties.
  We're happy to add further clarity, if you'd like to reach out to **************** at ************.
  See Attachment/File: merged_A1 Security and Supply - Signed

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a phone system on October 10,2022. It went out on October 17th and still does not work . People may call the business number but it does not ring here at the business. My son, who is an IT person but lives in another state, talked to them multiple times including October 21 regarding trying to get the system back up. He was promised a call by a person named Louese for October 22 at 11:00am. The call never came. When that person did call him, he was told the reason the call was not returned on the 22nd, was THEIR WHOLE SYSTEM WAS DOWN. I now have only 1 phone out of 5 working and that one is located in an office that only management has keys to. A person came out on the 28th last week and found that there was a defective piece of equipment, disabled my internet ( which he claimes he didn't) which Comcast had to come out and reconnect it so my employees could get paid. I want them to come take their equipment, reinstall my previous equipment, make sure my business phone numbers stay the same. I would advise other people to not deal with them. From October 10th through November 1st, my phone system has only worked properly 7 days. All of this goes against what they say their Mission Statement says.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 9, 2022/12/04) */ Mrs ******, A customer service rep is going to reach out to you on 12/5 to see what issues you are still experiencing. I have spoken to our NOC MANAGER and it is my understanding that all your issues were resolved. Our phone system will also not work when your internet is down and it is my understanding that you have been having problems with your internet.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud of a company. Constantly calling when we say we are not interested. The sales rep showed up trying to get us to sign a contract and was rude when we said we would not sign today. Very unprofessional. The proposals were not real. they misrepresent themselves as being part of Comcast. Unnaceptable.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 11, 2022/12/04) */ Unified Global Solutions works through an Authorized Channel Partner of the internet provider you mentioned. We sell a lot of their internet to customers who don't have it. UGS is the voice provider. We are an actual carrier. I am sorry you didn't like how the rep acted. We will look further into this and look to see what we can do to make it right. Thank you. Consumer Response /* (3000, 13, 2022/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They blatantly misrepresent themselves and harass people. I don't care what they say. A "company" that behaves this way and trains their associates to do so is a fraud and not a real company.

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with this company for a fixed rate on our internet service for a term of 60 months. When we agreed to their terms we had to cancel our service with our internet provider and they started service to be billed to them and then they bill us monthly, as agreed. Each time their bill increases from the internet provider they try to add those charges to us. It takes several emails for them to make the adjustment. Normally because it is a new person in billing every few months. This latest employee in their billing department refuses to correct our bill to the agreed amount. I sent her a copy of the signed agreement with their company showing the "Price Guarantee" for 60 months. There is also a history of bills with adjustments to honor our fixed pricing. She still refuses to correct it and said we should have the internet billed back to us if we wont pay more because their promotional rates with Spectrum are over. They should have thought about that before agreeing to provide those services at that price for 60 months. I don't care if they find another internet provider that can give us the same service and charge them less. That is on them. They still need to honor their agreement for the full term. I am sorry if THEIR internet cost have increased that doesn't change the terms of the contract. If after the 60 months they want to increase their fees, that is understandable. Had it been mentioned that the amount could fluctuate that should have been stated in the agreement. Instead it is CLEARLY stated otherwise that we would be billed at a guaranteed fixed price for 60 month for the internet, a fixed rate for the phones and a fixed rate for their service fee. If it wasn't for the fixed pricing we NEVER would have agreed to switching over to their services in the first place.

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 18, 2022/12/04) */ UGS cannot guarantee the rate of an Internet Provider (we only can for our phone service). The paperwork that reads "Price Guarantee" is a quote and on the quote it says "price is subject to change". As the internet provider bills the customer, whatever the rate is we just match the price and pass it on. We never upcharge our internet. Consumer Response /* (3000, 20, 2022/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The quote says "THIS QUOTE IS ONLY VALID IF SIGNED ON OR BEFORE THE EXPIRATION DATE, OTHERWISE, ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE." Therefore since it was signed before the expiration date the prices that are they guaranteed for 60 months should NOT change. This clearly includes the high speed internet service written by them under equipment/service. We were also confirmed back in Jan. 7th, 2021 that our internet pricing would not change the remainder of our contract. Business Response /* (4000, 22, 2022/12/06) */ Hello, Again, we apologize for the price increase. We are unable to control channel partners pricing. The proposal itself also states that it is NOT a binding contract. The contract that you signed has maintained it's pricing through the entirety, and will continue to do so. Consumer Response /* (4200, 24, 2022/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sign up proposal quoted to us does guarantee the fixed pricing. That is what guarantee means. The separate contract you had us sign with Balboa for the phones should more than cover any additional expenses you are incurring with the internet costs as the phones are not worth a more than 3 month of the 60 month contract. We would not have signed Balboa's contract had your company not guaranteed the fixed pricing on the equipment and services several times over. It was after we signed this guaranteed fixed price agreement you proposed that that we were told by your company that the phones portion would be billed separate and we had to sign a separate agreement with Balboa. I have spoke to Balboa about early termination options and they said they can not provide that it would have to be through your company's agreement with them. If you want to work something out to terminate the contract with your 3rd party biller, Balboa, we would return the phones and seek another provider for our equipment and service. Otherwise, if we are required to continue to pay the balance of the 60 months for the phones then the quote you made valid upon our signature says the internet charges are guaranteed not to change for that same period. Why would you guarantee fixed pricing for 60 months if you are not going to honor that? False advertising and deception are illegal in our state. Business Response /* (4000, 32, 2023/01/03) */ Hello ******, I have instructed the billing team to adjust the rate to the $115 + tax. We do not control taxation or fees passed through by Spectrum - speaking from experience, these fees change on a quarterly and yearly basis as states, counties, cities, etc adjust tax rates and fees, as well as the federal government. Thanks, **** ***** Operations Manager XXXXX Preston Rd Ste 4400 Dallas, TX XXXXX Consumer Response /* (2000, 34, 2023/01/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) If the internet fee is adjusted to $115/month + sales tax, telecom tax and 911 recovery fee we accept this adjustment for past months and through the term of the 60 month agreement. However the billing from this company has yet to be corrected.