ComplaintsforVida Vacations

Timeshare Companies

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Customer Complaint:

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Initial Complaint
06/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Vidanta Resorts' business and sales techniques are purposely misleading and fraudulent. Beginning 2021, arrival in ****** Vallarta, my mom and I were lured in by a 3rd party rep to go on a sales presentation. Once on the property, we were held against our will and badgered into surrender as we were not permitted to leave though we asked multiple times. One salesman became aggressive and rude towards my mom. Finally, we were then taken to an office and signed a contract under extreme duress, deprived of food and water for 10 hours.March '24, my mom, used her week stay at ************* Vallarta. After arguing about the exorbitant $1000 hold, she was told she was being upgraded to a better room. Instead, she was placed in a bldg that was in an area under construction. She spoke to a manager and was told that the room she reserved at the Mayan Palace was unavailable due to termites.May '24 I went to the ************ location and was also asked $1000 credit card hold. **** I refused, the min was $500. Every day, I was called at 8:30 AM to go on the sales presentation and harassed in the lobby until I agreed to go. Several promises and guarantees were made by the salesman including: rental income opportunities, additional weeks stays, options to stay at villas/homes around the world, plane tickets, a ****** trip, etc. My friend and I asked several pointed and direct questions about pricing, regulations, etc . The rep was not clear in his responses. We asked if we could take the contract to read over it but weren't allowed. Two reps interrupted with offers, to sow confusion into the process. I asked if we sign so we can leave and be able to read everything how long would we have cancel, rep was unsure of the time frame but assured we could ask the legal rep. **** we got to legal, I asked, and he became irritated at the question. Then he read a disclaimer to which I responded I could not answer, Yes, I have read and fully understand the contract.
Business response
06/25/2024
June 25, 2024
BETTER BUSINESS BUREAU
Dispute Resolution Department ****** / ******* / *************
REFERENCE ID#********.
To whom it may concern,
Thank you for the opportunity to address the complaints in the above filed Complaint.
The Complainant states they were lured into attending a sales presentation at the Vida Vacations resort in Puerto Vallarta. This is exaggerated. They were offered gifts for their time to attend a sales presentation, which they agreed to. They certainly had the choice not to accept the gifts and not attend the presentation. However, they made the decision to accept the gifts and attend the presentation.
On December 3, 2021, the Complainant attended the sales presentation with Limitless Vacations. The Complainant references being held against their will and badgered into purchasing. This is extremely exaggerated. Limitless Vacations has numerous guest tours each day and NOT ALL attendees make a purchase. Many choose not to buy and leave the sales presentation with their gifts.
However, the Complainant and mother had this same option,however, they chose to purchase a travel membership, INE13662. The purchase price of this membership was $2,500.00USD and paid in full.
As per the Vida Vacations policies, all guests must pay a holding fee to the guest room for any damages or other contingencies. Guests are notified of this upon receipt of their reservation confirmation.
On May 15, 2024, the Complainant was a guest once again at the Vida Vacations resort, utilizing one of the Resort Weeks from the Limitless Vacations membership. The Complainant was invited to attend a sales presentation, which is NOT mandatory.
The Complainant attended the sales presentation and purchased a timeshare membership with Vida Vacations, contract ICT21425.
In the complaint, the Complainant indicated that several promises were made by the sales associate:
Rental Income Opportunities: As is stated in the contract recitals, Vida Vacations does not recommend purchasing a contract for any rental, resale or investment purposes
As per Clause 9.1C: Although ****** is not entering into this Contract for the purpose of rental, if at any time ****** does decide to rent in a private transaction any of the weeks which are the subject of this Contract, such weeks are subject to availability
Weeks Stay: Vida Vacations contracts provide multiple weeks for stay at Vida Vacation Resorts. Additional weeks may be obtained through third-party memberships to travel outside of Vida Vacation resorts.
Options to stay at Villas or homesthis is with a third-party exchange company, namely, Third Home which provides our members the option to exchange their resort week for a stay at luxury homes worldwide.
Plane tickets/Hawaii trip: These are offered with a third-party travel agent onsite for attending the presentation and purchasing. These are not part of any contract with Vida Vacations.
The Complainant requested to take the contract documents to the room to review. This is not permissible until the contract has been verified and activated for security reasons. Furthermore, as stated in the contract recitals, Clause 12-members have 5 business days to review the contract and cancel if they are not happy with the purchase and obtain a full refund.
As with all Vida Vacation contract purchases, a video Activation procedure is performed, and a list of review questions are asked. This includes asking the members if they have read and understood the contract for Lodging Rights and Services. If they indicate they have not, they are asked if they would like time to read the contract before the Activation is completed.
In this case, the Complainant indicated not having read the contract and did not wish to take further time to do so. The contract was null and void as the Activation was not completed, and all monies paid ($4,083.00) on contract ICT21425 were refunded.
The Complainant is requesting a refund of $5,500.00. This amount does not correlate to monies paid. The Company already refunded $4,083.00 and the $2,500.00 paid to Limitless Vacations (See attached Cover Page) is not refundable as per the Purchasers Acknowledgement:
I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.
On June 6, a ****** Services Representative with Limitless Vacations provided the Complainant with a special authorization as a goodwill gesture to provide 1 more Resort Week and be able to upgrade to a Grand Bliss unit. Note: The Complainants Resort Weeks have already expired as per the contract.
The Complainant demanded to be provided with the all-inclusive package. Vida Vacations has never been an all-inclusive resort. The Complainant also demanded to have access to one of the exclusive high-end rooms. This was not possible, but the Complainant was provided with the Grand Bliss inventory.
The Complainant has no contract with Vida Vacations.
Limitless Vacations is not in breach of the signed Purchasers Acknowledgement.
We thank you for the opportunity to present our facts as they relate to this matter.
Respectfully submitted.
Vida Vacations
Customer response
06/26/2024
I am rejecting this response because:

The response to my complaint shows this company is neither remorseful nor does it take responsibility for their employees actions whether they align with their protocols or not. By labeling all my concerns as exaggerated they have decided to dismiss and invalidate a total of four peoples experiences while on their property. There is absolutely no regard for my feelings. Rather than take accountability for their employees lies, misinformation, deceptive practices, rude, and at times flat out mean behavior (of which I didnt even have the time to fully outline) they decided not to address those points at all. Just because they are not in breach of contract does not absolve them from any fault. As a hospitality company, the happiness, comfort, and care for their clients should be above all else.

My conversation with member services went as follows: The representative called to confirm the refund for the cancelled contract of which I was already aware due to the credit card company. Apparently, it is customary for this business to ignore actual issues that arise. I wasnt asked to elaborate or provide details. There was no attempt to gain any perspective or understanding on my experience. I brought up my concerns outlined in the email Id sent and was told there was nothing that could be done. When I requested a supervisor, I was told I could not speak to one, there wasnt one, and that I couldnt talk to the owner of the company. The conversation escalated, then the call was disconnected. The representative then called back with an offer of another weeks stay with the stipulation of having to use it within this year (2024) and to decide within a week, meaning I would have to plan and pay for another weeklong vacation within six months. My request for a 10% refund wouldve been less than this week stay and would have been the better good faith effort to ease my suffering from my birthday trip and for the problems from my mothers trip. Because they flat out refuse monetary compensation, I attempted to negotiate a way to make the offer work for me, because I would have to spend money on another flight and expenses at the resort. I am incensed at the idea of giving them any more money. To make it worth my while to go back to this place that I can only associate negative experiences with, I requested an all-inclusive stay. Whether they generally do that or not is irrelevant. Certainly, they could offer some type of credit. Instead, I was offered to cook in the kitchenette while on vacation. When the representative would not budge on this, I most certainly requested a high-end room. Again, in effort to come to a positive end to this saga. I felt, if I must go back to this place, they should ensure I have a better stay. It is quite clear to me that ******* does not care about the people who stay with them as evidenced by their response to me, the numerous complaints lodged against them, their BBB rating of F and lack of accreditation, Consumer Affairs rating of 1.1, Yelp rating of 1.6, and many Reddit Threads of negative reviews. It is a wonder they are still in business. My guess is its only because people are locked into contracts. There is clearly no area of possible agreement or understanding based on their responses, though I did try on my end, even before writing to the Better Business Bureau. The only positive to come out of this is that my contract was short and has ended. I will have no further dealing with *******. For that, I am grateful. My sincerest hope is that my complaint helps another unsuspecting victim (traveler) from being ensnared into their trap.
Business response
07/01/2024
July 1, 2024
BETTER BUSINESS BUREAU
Dispute Resolution Department ****** / ******* / *************
REFERENCE ID#********.
To whom it may concern,
Thank you for the opportunity to further address the complaints in the above filed Complaint.
Contrary to the comments in the rebuttal, the so-called lies and misinformation were addressed in the first response.
The Complainant indicated that the issue that arose with ****** Services when verifying the new contract, was when asked if the Complainant had read and understood the contract that was signed, the Complainant acknowledged had not done so. In these circumstances, the ****** Services Representative provided the Complainant with an option to take time to read the contract. However, since the Complainant did not wish to do so at that time, the Company cannot activate a contract when the purchaser has indicated not reading the contract. This is in the best interest of both parties. There was no need to further investigate the situation, as it had already been addressed and the Complainant indicating not wanting to proceed.
On May 27, 2024, a ****** Services Representative assisted the Complainant with the initial complaint. The Representative indicated that no monetary compensation is available but offered the Complainant a Resort Week similar to the one that was on the Complainants Limitless Vacations contract, which had already been used.
The Complainant acknowledged to accept this consolation if it would include the All-inclusive package for food, drinks and spa services. The Representative indicated that Vida Vacations Resorts do not offer and have never had this promotion.
The Complainant indicated that several times prior to the Complainants last stay it was provided as an option. Note, the Complainant did not have a prior stay with Vida Vacations. The mother of the Complainant used one of 2 Resort weeks for a prior stay in March 2024.
The Complainant indicated that it would not be cost effective to return to the Vida Vacations resorts within the same year.
On May 28, the Complainant then demanded that if a return visit to the Vida Vacations resort is required to be used in 2024, then the Complainant wanted to be accommodated in Vida Vacations Residence accommodations, stating otherwise it would not be worth spending the money to return. This contradicts the theory that there would be a cost to travel to the resorts regardless of which accommodation.
Although the Complainant was a guest at the resort, the Complainant is not a member of Vida Vacations.The Complainant was using the Complainants Limitless Vacations membership The accommodation requested by the Complainant is strictly for Vida Vacations Premier members.
The Complainants comment that Vida Vacations does not care for their guests is not true. Vida Vacations gets numerous comments on the great hospitality and great services provided by the staff and the resort.

Vida Vacations has gone above and beyond to offer compensation within the means of the resorts policies. We regret and apologize that these compensations have not met the Complainants idea of compensation.
As of July 1, 2024, it has been approved for the Complainant to use the authorized Resort Week in 2025.
Thank you for another opportunity to provide the facts in this matter.
Sincerely,
Vida Vacations
Initial Complaint
05/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
While at the **************, we puchased into their vacation program. upon returning home and reviewing none of what was told to us is actually true. 1. we received a perk of 2- $2000 got cards to be used for any type of travel. we just found out they can only be used to stay at *******. We are already members so the gift cards are not needed because as part of the membership we are required to play an amount for each time we visit and the gift card are not eligible to be used for that.2. we have tried to get more information about the program and it seems like we can never get an appt to speak with anyone. We were scheduled for today and the person cancelled. My husband and I both have to be on the call ( their policy) and we both work FT so difficult. 3, we were given vouchers for friends and we are now learning the friends would need to pay close to $2 to use them- it would be cheaper for them to book on their own without the vouchers.4. we were told that a $925 usage fee would be charged any time we travel to *******. we have found out that is untrue and it is actually $1525.00
Business response
05/20/2024
May 20, 2024
BETTER BUSINESS BUREAU
Dispute Resolution Department ****** / Lubbock / *************
REFERENCE ID#********
To whom it may concern,
We thank you for bringing this matter to the attention of Vida Vacations. We will provide the facts regarding the above complaint as per the information from our database.
On February 6, 2024, the Complainant and spouse attended a sales presentation at the Vida Vacations resort in the ************,******* They chose to purchase a vacation membership, Contract ICT20425.
Vida Vacations has had no communication with the Complainant since the date of purchase.
Upon receipt of this complaint a ****** Services Representative emailed the Complainant on the email registered on file and the email registered with this complaint. The Representative has not received any response from either email.
In the complaint, the Complainant indicates having received 2-$2000 gift cards for any type of travel. These are NOT part of the contract, and Vida Vacations has no idea of what type of gift card was received. The Representative was not able to locate any promotional item that corresponds to the information provided by the Complainant. All Use Fees for inventory provided at the Vida Vacations resorts are not subject to use with any other promotional items, whether items provided by Vida Vacations or any third-party provider.
The Complainant cites having tried to obtain more information about the program. We are not certain as to which program the Complainant is referring nor to whom they were trying to contact. The Complainant also states being told that both parties must be present for any calls for assistance. This is not a true statement. As long as either member is designated on the contract, the *********** is able and willing to speak to either party-they do not both have to be present.
The Complainant further cites being provided with vouchers (again not clear or certain specifically what type of vouchers) for friends to use and that they are just now learning their friends have to pay $2? The Complainants contract does include an Ambassador Rewards Program which provides guests of members with a Guest Certificate to stay at a Vida Vacations Resort. The guest must pay a $299 administrative fee plus the Use Fee of the reserved type of unit. This is all indicated in the Ambassador Rewards Agreement and Guest Certificates which were initialed and signed by the Complainant. (See attached).
The Complainant purchased in the ****************** in a Loft Unit. The Use Fee for this unit will be $1,238.00USD (indicated on the Cover Page) upon completion. When using the Mayan Palace - Master Room - Sister ******* the Use Fee would be $950.00USD. Vida Vacations is confused where the $1,525.00 was obtained.
Lastly, the Complainant is requesting a refund of $7,500.00. However, this amount does not coincide with any amounts related to the Complainants contract. The contract price was $10,500.00, the Complainant paid a down payment of $2,731.00 and the remaining balance of $7,769.00 and was financed with monthly payments of $125.00. Their account is currently in good standing having paid their 2nd monthly payment on May 6, 2024.
Furthermore, Vida Vacations is not in breach of the signed contract and any request to cancel said contract, is beyond the 5-day rescission period mandated by Mexican law and indicated in the signed contract of the Complainant.
Vida Vacations thanks BBB for this opportunity to convey the facts in this matter.
Respectfully,
Vida Vacations
Initial Complaint
05/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Attended high pressure high stress (8-9 hours!!) sales presentation on 4/1/24. $834,000 starting price, ends with $134,000 price with $67,000 deposit.-Vidanta rents back 2 weeks a year at $20K a week for next 5 years, $200,000 credit toward price to $634,000 for "marketing inventory"-Vidanta buys my 2 current timeshares. "I will not longer have to pay the mandatory maintenance fees" and will CREDIT me with resales prices that "has appreciated" and is higher than my original purchase price. I am "making money" from transferring my unwanted timeshares AND will also GET RID my "future maintenance fee liability". The total credit of $60,300 to get to $573,700 -we end up with $134,000 after 4-5 hours of negotiations!-highlight current membership is NOT a TIMESHARE BUT A MEMBERSHIP and YOU ONLY PAY USAGE FEE. NO ADDITIONAL COST for life!-Sales Rep talks for 1-2 hours with all the ways current members are able to make money from membership (Airbnb rentals of $20K/week, shows me listing online. Ambassador program, your guest just pay our usage fee and you make up to $5,500. Vida Vacations will re-negotiate "rent back weeks" after 5th year as it "may" be more than $20K a week they will "rent back", a minimum $200,000 will paid to me after the 5th year from Vidanta that will offset my $134K purchase.-ALL HIDDEN COST not revealed until the last 15 minutes of presentation. Timeshare transfer $1879 x 2 weeks. Benefits and "free" certificates" with hidden fees. "Free Week" to come back for attending the presentation, activation fee of $749. $299 administration fee for *********************** Airlines ticket discount $99 "activation fee", Hawaii exchange $299 "annual fee", Club Freedom "$495 fee". It is more than "just Usage Fee" we pay to use our membership. A lot of associated fees not discussed during presentation that is presented in the last 15 minutes when I am tired want to leave. I had 2 kids with me (3 and 6 years old). High pressure and high stress. SCAMMED
Business response
05/12/2024
COMPLAINT ID#********
To whom it may concern:
Vida Vacations thanks you for bringing this matter to our attention. We will provide the facts regarding the above complaint as per the information from our database.
On April 1, 2024, the Complainant attended a sales presentation and purchased a vacation membership for Lodging Rights and Services at the Vida Vacation resort in Nuevo Vallarta,*******
All contractual purchases undergo a recorded Verification procedure, and an Activation procedure is documented by a video format. All main constituents of the contract are verbally reviewed with the members to ensure they are in agreement and understand the purchase. ******s are also asked at the conclusion if there were any promises, oral or written, that are not contained in the contract signed. The Complainant responded NO to the questions in both procedures. (See attached Verification checklist and Activation Transcript).
As stated in the complaint,the Complainant did receive marketing credit for weeks for the next 5 years which was deducted from the wholesale price. This is an internal marketing procedure only offered at the point of sale in the sales presentation.
The Complainant infers that Vida Vacations will re-negotiate rent back weeks after the 5th yearthey will rent back a minimum of $200,000 will paid to me after the 5th year from Vidanta that will offset my $....purchase price.
The above is not a true statement and as per the signed ****** and Resale Disclaimer signed by the Complainant (see attached) which states in reference to Clause 9.1C of the contract recitals which states:
C.- ******ship is intended for the use and enjoyment of ******, not for rental, resale, or investment.The Company makes no representations or has any responsibility whatsoever regarding the market for vacation interval rentals or resales or the investment value of vacation intervals, due to the foregoing the Company does not in any way recommend acquiring the vacation intervals in this Contract for rental, resale, or investment purposes, and shall not be involved in any way in the rental or resale of ******s weeks or membership.
Furthermore, as part of the ongoing negotiations, 2 timeshares owned by the Complainant were traded in and equity credits applied to the purchase price of the contract. The transfer procedure is performed by an outside third-party broker, namely ************************** (***) which charges a subscription fee of $1,879.00 (per deed/contract) as stated on the *** Equity Value Agreement (1 of 2 attached). These were signed by the Complainant and verbally reviewed with the Complainant in the recorded Verification procedure;therefore, nothing was HIDDEN as claimed.
The Complainant states ALL HIDDEN COSTS not revealed until the last 15 minutes of the presentation. The Complainant was provided with incentives for purchasing which included the mentioned items. The Complainant initialed and signed the relevant documentation indicating having read and understood the documents for these incentives. These additional incentives provide the Complainant with additional benefits with 3rd parties which are not mandatory to use or maintain (See attached documents).
Ambassador Referral Program: $299 Administrative fee Ambassador Guest pays.
Airline Discount: $99 Activation Fee as stated on the Certificate.
Hawaii Collection: $299 Annual Renewal Fee (optional-if member wishes to maintain)
Club Freedom: $549 Annual Renewal Fee -(optional-if member wishes to maintain)
The remaining mentioned incentives are not part of the contract but were provided by a third-party promoter and Vida Vacations has no record of the stipulations contained in these.
On April 30, the Complainant emailed Vida Vacations requesting to cancel the membership with a full refund. Since this request was beyond the mandated rescission period stated the General Provisions Clause in the signed contract, the Complainant was informed no refund was forthcoming.
The Complainant claims the refund is required for medical treatments that will be required for medical conditions which were pre-existing prior to the Complainants arrival at the resort and subsequent purchase.
A ****** Services Representative has been in communication with the Complainant and has offered a paid in full membership and terminate the remaining balance owed on the contract. The Complainant has declined the offer insisting that the Company should make a special exception due to the so-called medical conditions and provide a refund. The Complainant has repeatedly threatened to go on social media sites as intimidation to obtain the requested refund.
In reference to the Complainants comment high pressure and high stress the Complainant admits not taking time to read the contract in an email to the Representative as follows: In order to complete my purchase after 8-9 hours of sitting with my sales representative, I signed my documents so quickly as I just wanted to get back to my vacation. It appears the high pressure and stress were self-inflicted as the Complainant was anxious to resume the vacation.
Note: The Complainant was a guest at the resort for 16 days after the purchase, therefore, had ample time and opportunity to visit the ****** Services department and request cancellation of the contract within the stated timeframe and therefore be eligible for a refund.
Vida Vacations is not in breach of the signed contract of the Complainant and has gone beyond the confines of the contract to offer an alternative solution and alleviate further financial exposure and obligation of the Complainant. Although the Complainant is refusing any further assistance, the offer presented is still on the table if the Complainant wishes to accept. Failing that, the Company will cancel the contract and retain all monies paid to date as per the language of the signed and legal contract.
Vida Vacations appreciates the opportunity to provide the facts in this matter.
Respectfully submitted,
Vida Vacations
Customer response
05/19/2024
I am rejecting this response because:
My entire experience was based of misleading and failed promises from the staff and sales person. LIES AND OVER PROMISES
Starts with the staff that signed us up with the presentation - free week to come back and visit resort - IT IS NOT FREE - there is an $749 activation fee.
Sales person said it will be and expedited presentation from the normal 90 minutes but we were at the presentation from 1-9p.m (8 hours of constant changes and numbers thrown at me that is confusing and meant to make me feel like I am so smart to purchase this item (including the free land and sea package. That is a high pressure and high stress environment to be talked to for that long. I had 2 young kids 3 and 6 years old with me. the long stressful presentation is not self-inflicted. the sales rep went back and forth and kept trying to sell us the product with so many different versions of the product.
The presentation was full of "suggested ways of making money" verbally told to us. The sales rep said that we had to say "no" to the investment portion of the questionnaire as the sales representative is not allowed to "make a commission" by helping owners rent out their week. If we said yes, we would not be able to buy. BUT THE WHOLE TIME SHE WAS PRESENTING ALL THE WAYS I can possible make money from my weeks (airbnb $20K rental for one week, donating it to school charity to write off $10K, Company renting back my weeks (for marketing weeks) after year 5 at $10K a week and 2 weeks a year for the 6-10 years of my membership = $100K rent back that will pay for my $134K purchase).
Many other people are complaining about the unethical sales tactics of this business. I will attach all the complaints filed for this business to present you the "characters" of this business. Basically, they make money off of people "cancelling" their membership and they can just keep ALL of the deposits paid. So all the sales person need to do is get customers to sign and "hope" they do not cancel within 5 days and then they can legally KEEP all the deposit and payments when customers realize the product they were sale by the sales rep is not what they bought and they feel scammed. ************ is profiting just by creating a long presentation where I end up signing all legal documents in 15 minutes as it is already 9 pm. and my kids are starving and Im starving. horrible sales experience overall.
I HAVE NOT USED ANY SERVICES FROM THIS COMPANY AND REQUEST A FULL REFUND ON MY DEPOSIT. Loosing $67,000 or your offer to downgrade my membership is not a solution that I will accept. I DO NOT WANT TO BE A PART OF THIS HORRIBLE COMPANY that makes money off of lying to their members. I've spoken with SO MANY UNHAPPY MEMBERS since I started my research on this company in April.
The fact that your company has over 83 complaints on the BBB the last 3 years shows that consumers are not happy with their "experience." Also, just because you reply back with all the "contract" language, does not mean you actually listened to your customer's complaints. Its just way to go back to the 5 day rescind policy and continues to allow and support your sales rep to continue to LIE and get away with MOST contracts that do not end up getting cancelled within the 5 days. And just cancelling my contract as of right now means you all are paid $67,000 for offering me NOTHING!!!! WOW isn't that just a great way to profit for nothing. SINCE I HAVE NOT USED ANY of your services and have not "activated" any of your "FREE" but not free gifts, I AM AGAIN REQUESTING FULL REFUND of my deposit as I have NOT RECEIVED ANY SERVICES from your company. I will now create a detailed account of my sales presentation and will submit it the next time your company writes a reply back to me. I did not know that I only have 30 minutes to submit my current response and I AM REQUESTING ADDITIONAL RESPONSES TO FOLLOW-UP.
I was not a guest at the resort for 16 days after the purchase. I purchases on 4/1 and I left on 4/7.
******* and ***** told me about the "Marketing Week" rent backs and wrote it all out on yellow paper that they ended up taking away when we did our contracts. All written sales notes and proof diberately taken away. They promised to rent back my week during year 6 to year 10 at $10K a week, 2 weeks a year, for a total of $100K. They said that the actual rent back rate will be shared with members after the 5 years. My price was lowered with the first 5 year of "marketing week" rent backs to bring my purchase price lower. Sales Rep will keep "playing" with the numbers" until a price is agreed upon. And once agreed upon, they dont spend time reviewing the details of the contracts and just go over all the documents in 15 minutes WHEN I AM TIRED AND CONFUSED. They do the bait and switch. I will spend more time documenting my experience and request the change to resubmit my experience to show that they lied and tricked me into buying a product that is not what they sold and how easy is it to just REFUND my deposit for a services and goods that has not been redeemed or used. Instead the company would like to keep my $67,000 for doing nothing for me or offering any experience to me?
Terminating and Cancelling my contract is not a solution to me. This is all a scam backed by lot of money and very good legal documents meant to trip a majority of the customers who are lied to and think they purchased something and then realized they were lied to and unfortunately was unable to rescind within the 5 days. Please review this complaint knowing it is a sales of a product that was based on sales lies and pressuring tactics. The recording of the prompts are meant to cover up their sales strategies that becomes obvious after the fact. My sales person tried to befriend me so that I won't blame her for lying to me. and the more I look into it, the more lies I found. I didnt have time to review all the fine prints until after the 5 days as I was still on vacation, which I am sure happens to most people who purchase their contracts and that is how the company continues to sell with lies and that is also why there are 83 filed compaints in the last 3 years with BBB.
Business response
05/27/2024
May 27, 2024
BETTER BUSINESS BUREAU
Dispute Resolution Department ****** / ******* / *************
REFERENCE ID#********
To whom it may concern,
We thank you for providing another opportunity to respond to the filed complaints of the above file. We will provide the facts regarding the above complaint as per the information from our database.
All guests who attend a presentation at the Vida Vacations resorts have the opportunity to leave any time after the obligatory 90 minutes. All guests are consenting adults and therefore, they have every right and the option to leave if they have no interest or are unable to make a purchase. Numerous attendees did just that and left without making a purchase and carried on with their vacation.
Keeping in mind that many attendees begin asking questions about the various products we offer, and this takes additional time to explore and explain along with the added benefits of finding the right choice that suits a prospective member.
All purchases undergo a recorded Verification and an Activation procedure done on video, to ensure that the member is in agreement with the terms and conditions of the contract. In the Activation video, the Complainant was asked if the Complainant had been coached on how to answer the questions in this final process. The Complainant verbally acknowledged no. So now the Complainant has indicated having been coached on how to answer the rental and resale question. If the Complainant had been truthful, and responded yes, the Verification agent would have inquired and clarified that the Complainant was NOT purchasing this contract for any rental or investment purposes and not depending on any rental income to pay for the membership.
The Complainants comment that the Company makes money out of people by retaining their deposit if they cancel outside of the 5-day period. This is an absurd comment. *********** does not make any money until the contract is paid in full. The deposits are to pay for administration,taxes, fees, and enrollments which the Company is legally obliged to pay after the 5th day.
Vida Vacations has cancelled numerous contracts and provided full refunds to those who requested cancellation within the mandated 5-business day protocol set by the Mexican government. The Complainant had this very same opportunity being they were guests at the resort within this timeframe.
Now the Complainant is asking that the Company make a special exception and cancel the contract with a full refund. The Complainants initial reason for requesting a refund was due to a medical issue. Then the reason became because of the rental matter and now because of internet complaints and innuendos.
The majority of these complaints are because respondents did not read their contract, even after declaring having done so. They did not follow the recission policy indicated in the contract, and by their signatures indicating they had read, understood, and agreed to the terms and conditions set forth in the contract. Just as it is with the Complainant in this case.
The Complainant claims no one has listened to the Complaints concerns. This is not a true statement. Upon receipt of the original request to cancel the contract on April 30th, 29 days after the purchase date, a ****** Services Representative contacted the Complainant.
The Complainant cited, Please read my email carefully and consider treating my case differently from the normal cancellation policy. This is validation that the Complainant acknowledges being out of the 5-day rescission period. Since the cancel request was clearly beyond the recission period, the Representative obtained authorization to provide a smaller membership (as a goodwill gesture), paid in full for the amount of the deposit paid on the original contract. The Complainant declined the offer.
Since the Representative would not comply with the Complainants demand, the Complainant then threatened to go public with the situation.
Vida Vacations is also in receipt of a credit card dispute filed by the Complainant, and Vida Vacations has responded in accordance with the banking protocols. The banks may take up to 180 days to deliver a ruling which will be at the latest, November 24, 2024. In the interim, Vida Vacations must await the ruling in order to determine a course of action.
Vida Vacations is grateful for this second opportunity to outline the true facts in this matter.
Respectfully submitted,
Vida Vacations
Initial Complaint
04/15/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Its been nearly over a year since our initial contact to explore a mutual resolution for closing our account. Despite numerous attempts to communicate with ******* through letters and emails, we have not received any response or resolution to our requests. This lack of communication has left us in a state of uncertainty and frustration. When we accepted the contract, both my wife and I were healthy, but since then, she has been diagnosed with Multiple Sclerosis. This puts a sense of urgency on our situation as her condition requires treatment and medicines with a high cost. We also have three kids in college at the moment, so their expenses coupled with my wifes medical bills are our main priority. With all this on our plate, the timeshare payments have become an overwhelming financial burden for our family. We are looking to obtain a mutual option to close this account. It is sad to note that Vida Vacations appears to be extending our uncertainty and avoiding providing solutions to our request. We seek a resolution that is fair and equitable given our circumstances. Your assistance in this matter is greatly appreciated and I eagerly await your prompt response.
Business response
04/24/2024
April 24, 2024
Better Business Bureau Dispute Resolution Department ****** / Lubbock / *************
REFERENCE ID#********.
To whom it may concern:
Thank you for the opportunity to respond to the complaints filed in the above Complaint ID.
On March 19, 2022, the Complainants purchased a vacation membership with Vida Vacations at the ************* resort location. The Complaints paid an initial down payment towards the total purchase price of the membership and financed the remaining balance with Vida Vacations. The term of the financing was for 120 months with monthly payments to commence April 19,2022.
The Complainants were in good standing making the monthly payments up to and including July 19, 2023.
On August 21, 2023, the accounting department attempted to contact the Complainants by telephone as a reminder that the payment for the current month was in default. The Complainants did not respond.
On August 24, the accounting department attempted to contact the Complainants by telephone as a reminder that the payment for the current month was in default. The Complainants did not respond.
On August 31, the accounting department attempted to contact the Complainants by telephone as a reminder that the payment for the current month was in default. The Complainants did not respond.
On September 6, the accounting department attempted to contact the Complainants by telephone as a reminder that the account was in default of 2 monthly payments. The Complainants did not respond.
On September 13, the accounting department attempted to contact the Complainants by telephone as a reminder that the account was in default of 2 monthly payments. The Complainants did not respond.
On September 19, the accounting department attempted to contact the Complainants by telephone as a reminder that the account was in default of 2 monthly payments. The Complainants did not respond.
On October 19, the accounting department attempted to contact the Complainants by telephone as a reminder that the account was in default of 2 monthly payments. The Complainants did not respond.
On October 24, the accounting department attempted to contact the Complainants by telephone as a reminder that the account was in default on 2 monthly payments. The Complainants did not respond.
On November 24, the accounting department attempted to contact the Complainants by telephone as a reminder that the account was in default of monthly payments. The Complainants did not respond and therefore, the contract was canceled due to default as per Clause 10 of the contract.
As is indicated and evident above, our data base has no record of any email nor any telephone communication from the Complainants, contrary to the implication made in the filed complaint. The Complainant indicated having sent letters and emails, but this is not a true statement.
The Complainants state this lack of communication has left us in a state of uncertainty and frustration. The only lack of communication was on the part of the Complainant as is indicated above by Vida Vacations accounting departments continuous attempts to reach the Complainant.
The Complainant also states It is sad to note that Vida Vacations appears to be extending our uncertainty and avoiding providing solutions to our request.
The above statement by the Complainant is not a true statement. There is no record of any request nor any communication for that matter from the Complainant. The Complainant would have also noted that the monthly payments were no longer being charged to their credit card after July 21, 2023.
We seek a resolution that is fair and equitable given our circumstances. Since Vida Vacations has already canceled the contract thus eliminating any further financial obligations, this would be the resolution and Vida Vacations considers the matter resolved and closed.
Vida Vacations appreciates the opportunity to provide supporting facts in this matter.
Sincerely,
Vida Vacations

Customer response
04/29/2024
I have reviewed the business response and accept this resolution. Also we have sent several letters to your company, if you "haven't received them" that's one thing but we have our records to show they were sent. Our work lives are hectic and phone communication is not ideal for us, which is why we attempted to contact them through email and letter form. Thank you for the confirmation that our account is closed. We can move forward with our lives now. Thank you also to the BBB for being able to open the communication between us.
Initial Complaint
04/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased a 7 night stay at the ***************** in ****** Vallarta, this purchase was made through a charity auction. When we arrived, we checked in but were not given a key or room number. We were told we had to speak to another representative who told us our room was still being prepared. He then started the timeshare sales pitch, we continuously declined and asked to be taken to our room. After 20 minutes he finally relented and handed us an empty envelope and told us to hop on the shuttle. When we arrived at the *********** (property on the same resort we had already agreed to upgrade to when we called to make the reservation) we again tried to check in. The girl at the counter said she had to check a few things and picked up the phone. It was obvious that she was talking to the girl at the next counter but she pretended that she was speaking to someone in another office. We have a young child who was very tired and hungry, I kept asking what the issue was and that my kid really needed to get to the room to rest. She continued to stall, and then told us the Bliss was sold out so wed have to stay at the ********** (more expensive) we firmly said no many times, but she just smiled. After 40 minutes, she told us that there was a maintenance issue with our room and we had to move to the Luxe. We knew this was just a timeshare trick and continued to say no. Finally after 90 minutes another man came over and FINALLY gave us our room number and key. Consumers should be warned to stay away from this awful company
Business response
04/20/2024
April 20, 2024
BETTER BUSINESS BUREAU
Dispute Resolution Department ****** / ******* / *************
REFERENCE ID#********
To whom it may concern,
We thank you for bringing this matter to the attention of Vida Vacations.
The Complainant is not a member of Vida Vacations but was a guest of a member having purchased the reservation from a charity auction.
The Complainant comments of the room for their reservation not being available upon their check in. The Resorts check-in policy begins at 5 p.m. (not a guarantee). The Complainant confirmed this in this filed complaint of being informed the room was still being prepared.
The Complainant insinuated a timeshare trick was employed to have them accept a Grand Luxxe accommodation. However, this is not the case. Very often, based on availability of our inventory,the Company offers guests a complimentary upgrade to a higher inventory.
The Complainant is requesting a refund for the paid reservation. Vida Vacations is not responsible nor obligated to provide a refund for the reservation as the Complainant did not pay the reservation fee directly to Vida Vacations but through an unknown party.
Vida Vacations apologizes for any inconvenience or delays the Complainant received during the check-in process. Vida Vacations makes every effort to ensure our guests have a seamless experience, including the check-in process.

Respectfully submitted,
Vida Vacations
Nuevo Vallarta
Initial Complaint
04/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We stayed at ******************** and agreed to attend the sales presentation. It was an absolutely horrendous experience, turned into over 6 hours of forced negotiation. It was exhausting and EXTREMELY uncomfortable. Almost giving up as we just wanted to enjoy our vacation, we ended up purchasing for 10K, later reduced to $7,200 due to reading negative reviews of ***** **** freedom, SFX. We were told we had 1 year to cancel by our sales rep. **** should give you access to your membership asap, as then we would discover the fraud within those 5 days they claim you have to cancel. How can you cancel and decide in 5 days if you do not have full access and details of your purchase? FRAUD!Two weeks later once finally given access to our Club Freedom, SFX, and ***** everything that was promised was COMPLETELY FRAUDULENT!!! We were told we could use up to 60% of the amount of our certificates, whether be cruise, hotels, etc. Turns out this was a LIE!! The $5,000 cruise certificates do not work, upon calling to book at cruise, for an over 5K cruise, i was told i could redeem $324 worth of the 5K certificate (clearly not 60%, that would be 3K). I called and looked at multiple cruises, ALL THE SAME! When trying to book the free cruise, you have an over $1,000 cruise certificate redemption fee. This information was not provided as well.When I called to complain, the only thing the customer service person at Vida Vacation said was Did you read your contract, she kept repeating like a robot. She was completely rude, unhelpful, would not pass me to a supervisor and claimed she was the highest up in the organization. Its almost as though they get complaints nonstop as she kept saying too bad and you wont get your money back. Im sure they will respond to this just listing out line items from their BS contract. I have disputed with my CC and will not give up with this fraudulent organization Vida Vacations and this BOGUS contract until this matter is addressed!
Business response
04/15/2024
April 15,2024
Better Business Bureau
Dispute Resolution Department ****** / ******* / *************
REFERENCE ID#********.
To whom it may concern: This matter has been resolved.
Vida Vacations thanks you for bringing this matter to our attention. We will provide you with the facts that our database has documented.
On March 19, 2024, the Complainant attended a sales presentation at the ******************** in the ************* The Complainant purchased a vacation membership in the ******************** for a 10-year term for $10,000.00USD. As is clearly indicated in 2 notations in the Complainants contract, there is a 5-day rescission period (not 1 year) whereby members may request cancellation and be eligible for a full refund.
The 5-day rescission period is mandated by Mexican Law, not Vida Vacations.
On March 23, 4 days after the purchase, the Complainant met with the sales department with buyers remorse. The membership benefits were reviewed, and the contract was also reduced to $7,200.00. The Complainant signed a Price Adjustment letter and a Settlement Letter saying that they were satisfied and agreed to continue with the purchase.
A ****** Services Representative has been in communication with the Complainant and a mutually agreed upon resolution has been reached to the satisfaction of the Complainant.
Vida Vacations considers this matter concluded.
Respectfully,
Vida Vacations
************
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2/11/24 we agreed to attend 90-min presentation @ Riviera Mayan (lasted more than 7 hours). Vida Vacations (VV) sales did not give fair consideration in obtaining our agreement to pay and sign contracts and further misrepresented the exchange value and the inclusion of RCI and ********************** directories in SFX resort directory to obtain our sign/buy agreement. Sales agent **** stated if we purchased one-week in Nueva Vallarta Legacy Master Suite, that would convert to 12 to 16 weeks of RCI and *********************** (II) stays, bookable through their exchange value and affiliation with SFX. [I hold sales reps ******* of VV exchange to SFX with RCI & II inventories under its umbrella.] We agreed to a package price of $29,313. We put $10,313 on credit card as a deposit and agreed to $19K balance. We were given a FREE week's stay at Nueva Vallarta, but had to pay and addition $250 guarantee. No computer on vacay and didnt get back to the States until 2/23. Went on the computer that morning, found SFX log-ins. I logged in and immediately recognized that neither RCI or II resorts were included as illustrated. SFX is actually a very small directory with no properties in the areas that we have used RCI to book, specifically coastal LA and **. I called VV immediately upon discovery, explained that our "yes" was obtained through fraudulent and deceptive information. I was given a closure case No with promise to contact me. On 3/1 messaged our assistant sales rep due to no response and was told to call with VLO to get it cancelled. ***************************** promised to refund $250 and $10,313; hed email the rescission for us to sign. Instead of sending cancel agreement, he tried to sell more. I refused and he said hed push this out to VV lawyers. I have repeatedly contacted VV/VLO for refund and cancellation (certified mail, messages to **** ****** and calls to VLO agent) and just get more lies. I want an immediate refund and no past-present-future obligation.
Business response
03/20/2024
March 20, 2024
BETTER BUSINESS BUREAU
Dispute Resolution Department ************************;
COMPLAINT ID# ********
To whom it may concern:
Thank you for this opportunity for Vida Vacations to respond to the complaints issued by the Complainants in the above referenced Complaint #.
On February 11, 2024, the Complainant purchased a vacation membership with Vida Vacations at the ************ destination. With each purchase, all members undergo a recorded and video Verification and Activation procedure to ensure that all that was promised in the sales presentation is represented in the contractual documents.
With this purchase, the Complainants were provided with 2 third-party exchange company memberships to provide vacation/travel outside of the Vida Vacations resorts. As indicated in the signed contract recitals, Clause E: ****** understands that exchange companies, collection agencies monitoring agencies,travel agencies, tour operators are independent companies, and Company is not responsible in any way for their acts, omissions, or policies.
On February 23, Vida Vacations received a cancellation request from the Complainant citing they were promised access to resorts with ********************** (SFX) to the ***********, in particular,the ****** or *********** areas. They indicated they could only find resorts in the *********** area. Vida Vacations has no control over the inventory available at any given time with any third-party companies as stated above. Furthermore, during the recorded Verification and Activation procedures, the Complainant was asked if there were any promises, oral or written, that are not provided in their membership-the Complainant responded no.
Vida Vacations has consulted with SFX who has indicated that accommodations may be obtained through their ***************** for the specific areas in question.
The Complainant does have a promotional reservation secured at the point of sale which is a FREE Week. The Complainant was charged $250.00 which represents a Food and Beverage promotion (not a reservation guarantee) that will be applied as a credit to their room upon their arrival on December 6, 2024,at the Vida Vacations Resort at the Nuevo Vallarta destination.
On March 1st, a ****** Services Representative reached out to the Complainant. The Representative informed the Complainant that since their request to cancel the contract was beyond the 5-business day rescission period, a refund would not be forthcoming. The Representative offered to reduce the contract price by $3,000.00 for weeks the Complainant may not use. The Complainants did not accept this proposal.
On March 14, Vida Vacations was in receipt of a credit card dispute from the Complainant for the amount of the down payment paid on the date of purchase. Vida Vacations has provided a rebuttal as per the banking protocols and the banks may take up to 180-days for a ruling from the date of the response submitted to the bank (March 18). Therefore, all is on hold pending the banks final ruling.
In the event the bank rules in favor of the Complainant, the contract will be cancelled, and the monies will be returned to the Cardholder via the banking system. However, if the bank rules in favor of the merchant, Vida Vacations will retain the disputed monies and the Complainant may decide how to move forward at that time. If the Complainant does not agree to move forward with the purchase, the contract will be cancelled, and all monies paid will be retained by the merchant.
Vida Vacations is not in breach of the contract signed by the Complainant. We thank you for this opportunity to provide the material facts in this matter.
Respectfully,
Vida Vacations ************

Customer response
03/20/2024
I am rejecting this response because this passage DOES NOT reflect the truth of the situation (I am inserting a (1) and (2) to align with the paragraphs that follow:
(1) "Vida Vacations has consulted with *** who has indicated that accommodations may be obtained through their ***************** for the specific areas in question." (2) "The Complainant does have a promotional reservation secured at the point of sale which is a FREE Week. The Complainant was charged $250.00 which represents a Food and Beverage promotion (not a reservation guarantee) that will be applied as a credit to their room upon their arrival on December 6, 2024, at the Vida Vacations Resort at the Nuevo Vallarta destination."

(1) Vida Vacations presented detailed information indicating that RCI and ********************** (II) resorts were available for booking via a log in to ***. I went to *** and quickly saw that our home RCI property and others we have stayed in in ***********, were not included in ***. I called *** and was told "That is not true. RCI and II are separate companies so we do not control their inventory." So, whether they have a travel department or not, we are in fact not able to book RCI and II properties by exchanging our Vida Vacations "weeks" into the *** system. Vida Vacations lead sales person **** and assistant ***** erroneously or intentionally illustrated and described an exchange program including exchange into RCI and II which we agreed to purchase ... which we discovered to be non-existent on 2/23.

(2) Fabricated statement of the purpose of charging our credit card for a $250 deposit. I am attaching my receipt which confirms that the $250 is "to cover the reservation fee for the above reservation request."

Action requested: Cancel the fraudulent contract(s), do not contest the credit card dispute so that deposits are refunded.
Business response
04/08/2024
April 8, 2024
BETTER BUSINESS BUREAU
Dispute Resolution Department ************************;
COMPLAINT ID# ********
To whom it may concern:
My apology for the late response, but you would have seen my vacation responder that notified all email receipts that I was on vacation until today, Monday,April 8th.
Thank you for this opportunity for Vida Vacations to respond a second time to the complaints issued by the ************ in the above referenced Complaint #.
Specifically in response to the 2 items further being disputed as follows:
Vida Vacations presented detailed information indicating that RCI and ********************** (II) resorts were available for booking via a log in to ***. I went to *** and quickly saw that our home RCI property and others we have stayed in in ***********, were not included in ***. I called *** and was told "That is not true. RCI and II are separate companies so we do not control their inventory." So, whether they have a travel department or not, we are in fact not able to book RCI and II properties by exchanging our Vida Vacations "weeks" into the *** system. Vida Vacations lead salesperson **** and assistant ***** erroneously or intentionally illustrated and described an exchange program including exchange into RCI and II which we agreed to purchase ... which we discovered to be non-existent on 2/23.
FACT: As previously noted, the Complainant was asked on 2 occasions if there had been any promises,oral or written, that were not provided in the contract. The Complainant indicated no.
FACT: As stated in the ************ contract recitals, Clause 9.1B: Member acknowledges that Member is signing this contract of his own free will, has not been pressured in any way, has not received or relied on any promise, offer or incentives of any kind, oral or written, not set forth in this contract.
FACT: The Complainant has acknowledged that it is the intent to secure an exchange to the aforementioned geographical locations of which, by the ************ own admission, are able to do with their memberships (that our home RCI property and others we have stayed in in ***********), other than Vida Vacations. Furthermore, *** did indicate the Complainant would be able to secure a reservation for the mentioned locations with their ****************
(2) Fabricated statement of the purpose of charging our credit card for a $250 deposit. I am attaching my receipt which confirms that the $250 is "to cover the reservation fee for the above reservation request."
"The Complainant does have a promotional reservation secured at the point of sale which is a FREE Week. The Complainant was charged $250.00 which represents a Food and Beverage promotion (not a reservation guarantee) that will be applied as a credit to their room upon their arrival on December 6, 2024, at the Vida Vacations Resort at the Nuevo Vallarta destination."
Attached is a copy from the Vida Vacations database indicating that the $250.00 paid by the Complainant is indeed for a Food and Beverage Credit (F&B) to be applied upon registration at the Vida Vacations hotel on the indicated date.
As previously noted in the original response,Vida Vacations is currently awaiting the ruling to be determined by the ************ bank on the disputed charge. The bank may take up to 180 days from the date of the response submitted for a final ruling. The request to cancel the contract of the Complainant was beyond the rescission period mandated in the signed contract of the Complainant and therefore, no refund is forthcoming.
Vida Vacations is not in breach of the contractual documents signed by the Complainant.
Vida Vacations once again thanks you for the opportunity to present our facts in this matter.
Respectfully,
Vida Vacations
Member Services

Customer response
04/17/2024
I am rejecting this response because: Dear Vida Vacations/Vidanta, Better Business Bureau, and other interested parties

My receipt was previously uploaded for the $250 clearly showing that what I signed says it's to secure the reservation. What Vida codes that money as in the back office is irrelevant.

Regarding their assertion that we agreed to sign without promises, etc. THAT IS THE **** of this situation. WHEN THE CONSUMER DOESN'T KNOW that what the sales person is outlining is just a fabrication (herein called a "promise" but perhaps also can be called "lies") then they do not know they are signing based upon mere promises ... do they?
We hold firm that Vida Vacations Vidanta should be responsible for ensuring that their staff and agents provide TRUTHFUL information to the consumer. Businesses around the world are able to do this consistently on a daily basis. So can you!

Vida staff mis-represented, mis-spoke or LIED, hence this entire dispute. We HAVE NOT, nor will we, use the "membership" that we were tricked into purchasing. All sales materials will be returned to Vida Vacations, Vidanta (given a mailing address) once our moneys are refunded and any future obligations are cancelled.
Initial Complaint
01/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
These people push in such a way that you fell pressured to pay whats they want for something that you really do not get. If you go to listen them, there is not way out. I said NO many times, and they sent another, and another, and another until they got you. The only way that I found out was paying what they want. This kind of company must be prohibited as the pyramid because they are fraud. I just want the $2500 that I paid back, because I did not get anything for it. I feel that I should take them to court in order to stop this people.
Business response
02/05/2024
February 5, 2024
CASE REFERENCE ID#********
To whom it may concern;
Thank you for bringing this matter to the attention of Limitless Vacations. We will provide the facts documented in our database for this file.
On June 20, 2022, the Complainant attended a sales presentation with Vida Vacations at the resort in the ************, ****** and purchased a Vacation membership for Lodging Rights and Services, in the pre-construction division of the Kingdom of the Sun.
On June 23, the Complainant cancelled the Kingdom of the Sun contract and was invited to attend a sales presentation with Limitless Vacations. As with the prior presentation, guests attending the Limitless Vacations presentations are not obligated to make a purchase and may choose to leave at their discretion. The Complainants comment that the Complainant was pressured to pay is a false accusation.
The Complainant obviously is not familiar with a pyramid format as Limitless Vacations is a travel club to be used for the members travel needs.
At the point of sale, the Complainant took advantage of a special reservation promotion and made a reservation for June *****, 2023, at the Vida Vacation Resort in Nuevo Vallarta. This was using the Complimentary Week of the Complainants contract.
On January 21, 2023, the Complainant telephoned Vida Vacations to request a change in the above reservation to check in on July 7th. The reservation agent advised the Complainant that since the reservation was a special promotion, there is only one change permitted and will be a final transaction. The Complainant at the time inquired about the completion of the Theme Park being built on the Vida Vacation property in Nuevo Vallarta. The Complainant indicated to the agent that the reservation was to be in the Theme Park. The agent informed the Complainant that the Limitless Vacations membership has no connection to the Theme Park. The Theme Park was part of the original contract purchased with Vida Vacations. The Complainant chose to keep the reservation as it was.
On April 25, the Complainant telephoned the Vida Vacations reservation department once again, to inquire about the completion of the Theme Park, and hoping that it would be complete in time for the above reservation. The reservations agent indicated that the Complainants contract is not affiliated with the Theme Park. The Complainant then wanted to change the reservation date once again to July 7, 2024. The Complainant was advised that since the reservation was a special promotion, the transaction would be an exception since the request for the change was within 90 days of checking in. In addition, the Complainant will forfeit the $250 food and beverage fee paid at the point of sale. The reservation was changed for the requested July 7th date.
On May 2, the Complainant telephoned Limitless Vacations requesting to cancel the membership complaining of not being in agreement with the reservation cancellation policy. The Complainant once again complained about the reservation not being provided in the Theme Park. The Complainant became rude to the agent and also complained about airline vouchers that were expired and no one told the Complainant about this (although it is very clear on the vouchers of the time stamp).
The Complainant had received airline vouchers (promotional incentive for attending the sales presentation). A ****** Services Representative from Limitless Vacations made a request to the service provider of the vouchers to forward new vouchers, and advised the Complainant that since the vouchers were from an outside third-party, the Complainant needed to follow the specific instructions as the vouchers were time sensitive.
On May 8, the Complainant telephoned Vida Vacations reservation department once again, demanding to have the reservation changed to October and citing that the Park was to be open for the reservation. Once again, it was explained the Complainants membership is not affiliated with the LV contract, and if the Theme Park was open, the Complainant would not be eligible for entry. The Complainant became rude and demanding the reservation be moved to October since the Theme Park was not open.
Limitless Vacations has been most accommodating with the Complainants demands within the policies of the contract that was purchased more than 18 months ago. As stated in the Complainant's signed Purchasers Acknowledgement:
I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.
Limitless Vacations is not in breach of the signed contract of the Complainant and is able and willing to provide the Complainant with the benefits as per the terms and conditions of the contract.
If you should require any additional information, please do not hesitate to contact us.
Respectfully,

Limitless Vacations
************
Initial Complaint
12/28/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The transaction date was Oct. 9, 2023, and the membership number is INE17930. I paid Limitless Travel $4,350 for the use of their website, that would give us better prices on travel. I asked the representative if this was the same website that we had already purchased from another company. He said that he had not heard of the other website and assured us that we were buying a different product. After purchasing the membership, I returned home and found out that the website that I bought from Limitless is the same as the one that I owned. I have contacted Limitless several times since October and have been told that a supervisor would return my call to help me with my issue regarding their website being the same as the website that I already owned. As an incentive for us to buy their membership I was given travel coupons and told that I would receive $4,000 off trips. The coupons that I was given as an incentive to buy their membership did not work. We have not used any of the products and this is why we are requesting a full refund. Throughout the presentation we were told that if we were not happy with their product that Limitless would be willing to work with us to resolve any issues. None of my issues have been resolved and I feel that Limitless travel company is a scam and that I was sold a membership that their representative knew I already owned. Please let me know if any other information is needed.
Business response
01/09/2024
January 9, 2024
<*p>
BETTER BUSINESS BUREAU
Dispute Resolution Department Dallas * ******* * *************
<*p>
REFERENCE ID#********<*p>
To whom it may concern,
<*p>
We thank you for bringing this matter to the attention of Limitless Vacations.
<*p>
We are pleased to inform you that this matter has been resolved to the satisfaction of the above Complainant.
<*p>
If you should require any further information, please do not hesitate to contact us.
<*p>
Respectfully,
<*p>
<*p>
Limitless Vacations
Nuevo Vallarta, ******<*p>
Initial Complaint
12/14/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Nov 2022 we were invited to 60 min presentation and pressured to buy. We did They promised us we can book anytime and available reservation no problem. That is not the case. We feel we paid $14,000 for nothing and every time we called to reserve nothing available We want our refund or we file complaint with ************ board
Business response
12/26/2023
December 27,2023
BETTER BUSINESS BUREAU Dispute Resolution Department ****** / ******* / *************
COMPLAINT ID#********
To whom it may concern,
Thank you for bringing this matter to the attention of Vida Vacations. We will provide the facts indicated in our database records for the above Complainants file to date.
On November 25, 2022, the Complainant purchased a vacation membership with Vida Vacations at the Nuevo Vallarta destination in the pre-construction Kingdom of the Sun division. Contrary to the complaint, the Complainant was not pressured to make a purchase. This is evident as indicated in the signed Internal Policy of the contract recitals, Clause 9.1B (See attached) which states:
B-Member acknowledges that Member is signing this Contract of his own free will, has not been pressured in any way, and has not relied on any promise, offer or inducement of any kind, oral or written, not set forth in this contract.
In the second contention stated by the Complainant, being promised can book reservations anytime and available reservations no problem. As stated in the Internal policy of the signed contract recitals, in Clause #2, Clause #3A and Clause #3B each indicating that all reservations are based upon space availability (See attached Clauses).
The Complainants contract is indicated as a Red Time Classification which states on the first page in each of the 2 contract recitals, Red Time Classification-members may use any weeks except Christmas, New Years, Easter, and Holy Week (See attached).
The above contentions were also verbally reviewed in a recorded Verification procedure. (See attached Verification Checklist).
On January 19, 2023, the Complainant telephoned the *********************** requesting a reservation in the Kingdom of the Sun hotel. This inventory was still under construction;however, the Complainant was offered a reservation at a ******************* as is indicated in the signed contract recitals, Clause 8-****** ******s as follows:
8.-SISTER RESORTS: Company has arranged for member to use, as a direct internal exchange, as alternative accommodations during the construction of the ******, and as alternative accommodations under Clause 9.2B, any of the members weeks at a ****** ****** in the same Time Classification contracted for and in accordance with the ****** ****** Internal Exchange Chart set forth in the Internal Policy of the ******.
On December 7, 2023, the Complainant telephoned the ********************** requesting for a reservation for December 29 at the Nuevo Vallarta Vida Vacation resort at the Grand Mayan hotel. This request was denied based on 2 factors, one it is in the restricted weeks category and secondly it was for a guest of the Complainant. Periodically, the Company may waive the Red Time Classification restriction at the discretion of the ***********************, but only if the reservation is for a registered member.
The Complainant indicated that every time the Complainant calls to make a reservation, nothing is available. This is not a true statement. As indicated above, the Complainant was offered a reservation at a ************ in lieu of the Kingdom of the **********the Complainant declined the offer. However, the *********************** has attempted on numerous occasions to contact the Complainant in 2023 on March 3, July 21,September 13, September 25, October 10, and November 21, to offer the then current reservation promotions. The Complainant never responded to the telephone messages or emails of the **********************.
The Complainant has not requested cancellation of the contract with Vida Vacations. Furthermore, as per clause 12-General Provisions which states:
Member has the right to cancel this membership within 5 business days from the date the Member signed the contract by doing one of the following.
In the event of cancellation by the Member after 3 months from signing, the Company shall have no obligation to reimburse the Member in any form.
The Complainants contract is mandated by Mexican law. The Complainant is not *********** a refund. Vida Vacations is not in breach of the signed contract of the Complainant and is able and willing to provide the benefits as outlined in the language of the signed contract.
Vida Vacations is grateful for this opportunity to provide the facts in this matter.
Respectfully,

Vida Vacations Nuevo Vallarta
Customer response
12/26/2023
I am rejecting this response because:
I was told when I purchased I could make reservations anytime for us or family. Apparently that is not true. I was told no block out dates and was guaranteed anytime I wanted to Make reservations
i was pressured and lied to so the sale could happen
also there are several class action suits against this company for high pressure sales and lying to new buyers
once ur ready to make plans months later it is not what they said
i want to cancel and refund. I should make reservations guaranteed anytime since I paid
Business response
12/26/2023
December 26, 2023
BETTER BUSINESS BUREAU Dispute Resolution Department ****** / ******* / *************
COMPLAINT ID#********
To whom it may concern,
This is in response the Complainants response to our initial reply of the complaints filed by the above Complainant.
Once again, the Complainant indicates in being told that reservations could be made anytime for the member and family.   This contradicts the mandated contract signed by the Complainant, which indicates that the Complainant had read, understood,and agreed to the provisions of the contract.
Nor did the Complainant question when it was reviewed that all reservations are based upon availability. Nor did the Complainant question the 3 respective contractual clauses which state that reservations were based upon space availability when the Complainant read and signed the contract recitals.
Furthermore,the Complainant was verbally asked on two occasions (both on recording and on a video) if there were any promises, oral or written, that are not contained in the contract. The Complainant responded on both occasions, NO.
In the recorded Verification procedure, (Verification checklist previously attached), the Complainant did not question when the Red Time Classification, excluding the holiday weeks was verbally reviewed. Nor did the Complainant question the Red Time Classification clause in both contract recitals upon signing both recitals.
As per Member Declaration (Page 1 of the contract recitals):
MEMBER declares:
That Member desires to acquire the personal use of lodging rights and services that are referred to in this contract, and that the Member has read, understands, and accepts all of the provisions of set forth in the Cover Page, Recitals, Verification Statement, Clauses, and the Internal Policy of the Resort of the present contract.
By the Complainants signatures, which indicates that the Complainant had read,understood and was in agreement with the provisions of the contract.
As per the Companys declaration which states:
COMPANY declares:
VII. Specially and without limitation, Company will not be responsible for any verbal offers, representations or promises made by anyone,or for any verbal or written offers, representations or promises made by third parties.
In the recorded Activation video (transcript), the Complainant responded as follows:
Mr. ______Do you understand that this purchase is being facilitated by a sales organization, which is a separate entity from the Company, and that the Company is not responsible for any promises or representations of the sales Company or its agents that are in any way inconsistent with the terms of your Agreement for Lodging Rights and Services? Yes (Complainants response).
Mr. _____________, have you read and understood the Agreement for Lodging Rights and Services with the Company,including the Verification Statement and the Internal Policy? Yes
Have you been made any promises verbally or written, that are not included in your Contract? No (Complaints response).
The Kingdom of the ********* is now open and operational. The Complainant may contact the Vida Vacations ********************** and request a reservation, knowing again that ALL reservations are based upon space availability and must follow the designated reservation booking windows provided in the Internal Policy of the contract recitals.
Concerning our contracts for lodging rights and services, the Company is careful to ensure its compliance with the contracts terms in all respects. It is important to the Company that our members understand their rights and obligations when they make the decision to purchase a membership.   For this reason, we require as a condition to each membership that the member completes a detailed recorded Verification and video Activation procedure ensuring that the member understands all important provisions of the contract.
Again,Vida Vacations is not in breach of the signed contract of the Complainant and is willing and able to fulfil the contract as per the language of the contract.
Respectfully,
Vida Vacations
Nuevo Vallarta

Business response
12/29/2023
December 26, 2023
BETTER BUSINESS BUREAU Dispute Resolution Department ****** / ******* / *************
COMPLAINT ID#********
To whom it may concern,
This is in response the Complainants response to our initial reply of the complaints filed by the above Complainant.
Once again, the Complainant indicates in being told that reservations could be made anytime for the member and family.   This contradicts the mandated contract signed by the Complainant, which indicates that the Complainant had read, understood, and agreed to the provisions of the contract.
Nor did the Complainant question when it was reviewed that all reservations are based upon availability. Nor did the Complainant question the 3 respective contractual clauses which state that reservations were based upon space availability when the Complainant read and signed the contract recitals.
Furthermore, the Complainant was verbally asked on two occasions (both on recording and on a video) if there were any promises, oral or written, that are not contained in the contract. The Complainant responded on both occasions, NO.
In the recorded Verification procedure, (Verification checklist previously attached), the Complainant did not question when the Red Time Classification, excluding the holiday weeks was verbally reviewed. Nor did the Complainant question the Red Time Classification clause in both contract recitals upon signing both recitals.
As per Member Declaration (Page 1 of the contract recitals):
MEMBER declares:
That Member desires to acquire the personal use of lodging rights and services that are referred to in this contract, and that the Member has read, understands, and accepts all of the provisions of set forth in the Cover Page, Recitals, Verification Statement, Clauses, and the Internal Policy of the Resort of the present contract.
By the Complainants signatures, which indicates that the Complainant had read, understood and was in agreement with the provisions of the contract.
As per the Companys declaration which states:
COMPANY declares:
VII. Specially and without limitation, Company will not be responsible for any verbal offers, representations or promises made by anyone, or for any verbal or written offers, representations or promises made by third parties.
In the recorded Activation video (transcript), the Complainant responded as follows:
Mr. ______Do you understand that this purchase is being facilitated by a sales organization, which is a separate entity from the Company, and that the Company is not responsible for any promises or representations of the sales Company or its agents that are in any way inconsistent with the terms of your Agreement for Lodging Rights and Services? Yes (Complainants response).
Mr. _____________, have you read and understood the Agreement for Lodging Rights and Services with the Company, including the Verification Statement and the Internal Policy? Yes
Have you been made any promises verbally or written, that are not included in your Contract? No (Complaints response).
The Kingdom of the ********* is now open and operational. The Complainant may contact the Vida Vacations ********************** and request a reservation, knowing again that ALL reservations are based upon space availability and must follow the designated reservation booking windows provided in the Internal Policy of the contract recitals.
Concerning our contracts for lodging rights and services, the Company is careful to ensure its compliance with the contracts terms in all respects. It is important to the Company that our members understand their rights and obligations when they make the decision to purchase a membership.   For this reason, we require as a condition to each membership that the member completes a detailed recorded Verification and video Activation procedure ensuring that the member understands all important provisions of the contract.
Again, Vida Vacations is not in breach of the signed contract of the Complainant and is willing and able to fulfil the contract as per the language of the contract.
Respectfully,
Vida Vacations
Nuevo Vallarta

Customer response
12/30/2023
We were coached to those answers. The agent and its representatives promised a lot. They said if we said yes to the answers it will void the contract. They said we could use the property any time and our families and friends and gave us 10 additional coupons. Check the reviews everyone have the same issues as us. Broken promises. There is a class action suite that we will consider if this is not resolved. But first we trying to resolve first without involving outside attorneys for class action suits or civil suit. I need a refund and cancellation contract
Customer response
12/30/2023
I am rejecting this response because:
We were coached to those answers. The agent and its representatives promised a lot. They said if we said yes to the answers it will void the contract. They said we could use the property any time and our families and friends and gave us 10 additional coupons. Check the reviews everyone have the same issues as us. Broken promises. There is a class action suite that we will consider if this is not resolved. But first we trying to resolve first without involving outside attorneys for class action suits or civil suit. I need a refund and cancellation contract

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