ComplaintsforVida Vacations

• Initial Complaint

  12/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Limitless vacation not honoring what they sold us . We were given complimentary gift certificates for cruises , when we tried to use them they were charging a redemption fee , which is the same price you can purchase through orbitz or other companies . We purchase for ******* Thank You ****** *******

  Business response

  12/20/2023

  December 20, 2023
  

  BETTER BUSINESS BUREAU
  Dispute Resolution Department                                                                                                                                                                                                                                                  ****** / ******* / *************

  COMPLAINT ID#********
  

  To whom it may concern,
  

  Thank you for bringing this matter to the attention of  Limitless Vacations.
  

  On June 20, 2021, the Complainant and the wife of the Complainant purchased a travel membership with Limitless Vacations at the Vida Vacations Resort in the ************, ******, over 2 years past.  As an incentive for paying the membership in full at the point of sale, they were granted 4 Cruise Certificates. 
  As stated on each of the Certificates, the Redeemer is responsible for paying the corresponding fee per person as per the specific Certificate. 
  In this case the Certificate redemption fees were $149.00USD, $549.00USD, $799.00USD plus any other applicable charges related to redeeming the *********************** taxes, port fees, etc). 
  

  The Complainant signed the Certificates indicating they had read and understood the terms and conditions of the Certificates. (See one of the Cruise Certificates attached as an example).   In addition, these fees were reviewed verbally in the mandatory recorded Verification procedure at the point of sale and the Complainant never questioned the Redemption Fees at that time.  The Complainant has never contacted Limitless Vacations to inquire or question the terms and conditions of the Certificates.
  Furthermore, as per the signed and initialed Purchasers Acknowledgement, the members may cancel the contract at any time, however, the initial Participation Fee (the purchase price) is nonrefundable.
  

  Limitless Vacations is not in breach of the signed contract and the Complainant is not entitled to a refund. 
  We thank you for the opportunity to clarify the status of this case by providing the most current information and facts in this matter.
  

  Sincerely,
  
  
  Limitless Vacations                                                                                                                                                                                                                                                                        Member Services

  
  

• Initial Complaint

  12/12/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My wife and I went to VIdanta, Puerto Vallarta for a week vacation. We were brought in for a presentation (very deceitful way of luring in) and after 8 hours of drilling us, we agreed to purchase. The next day we decided to cancel (5 day cancellation period by law) and we were dismissed to another group to receive the cancellation receipt. While we waited in the other Sales and ******************** for our reimbursement, another group of sales people approached us and completely lied to us about what was being offered. We did signed what appeared to be a purchase of a 2 bedroom room, along with a website that provided travel services, cruises, etc. Unbeknown to us, this is nothing but a scheme to sell you a travel app at a very high cost. The deceitful part is that they claimed that we could not get out of the contract because we had bought an existing contract from someone that upgraded. We were never told that we could not cancel within the legal 5 day period. I believed they lied to us as well with regards to this. Unfortunately for us, we had signed contract INEXXXXX (number attached in pdf). When we returned to cancel, they basically stated that we could cancel but we would not get any money back. We got furious about this and started disputing and requesting a higher person in the group to discuss this issue further. We sat around for 4 hours and we were passed on from person to person trying to get us to leave and lose our money. Eventually, they agreed to return to us, a partial amount but refused to return all our money. We were forced to sign another contract for $2500.00 dollars (contact number attached in pdf), or lose the entire $7190.00. These people are liars and dishonest. I am amazed that they are in business with all the comments found in this site. Everyone seems to be cheated out of money and would like to know how are they still in business. Why are they not being shut down by the BBB. I would like to get our money back as we were sold nothing but a glorified (and apparently a very useless) travel site called LIMITLESS VACATIONS. Can we get a phone number or a contact from upper upper level management to explain our situation. As of today, we are only on our 2 day of what would be a 5 day cancellation period by Law in ******. We were also given two round trip tickets which have soooo many restrictions and limitations, that ARE virtually impossible to use. A week stay at the resort but we have to pay access fees, and other things that it's not worthy our time or effort to process.

  Business response

  12/19/2023

  December 19, 2023
  

  BETTER BUSINESS BUREAU
  Dispute Resolution Department                                                                                                                                                                                                                                                    ****** / ******* / *************
  

  RE:  Complaint ID#********
  

  To whom it may concern;
  

  Limitless Vacations thanks you for bringing this matter to our attention. This case has been resolved.
  On December 9, 2023, the Complainant and the wife of the Complainant attended a sales presentation at the Vida Vacations Resort in the ************. They chose to purchase a travel vacation membership with Limitless Vacations.
  

  On December 12, upon receipt of this Complaint, Limitless Vacations cancelled the contract at the request of the Complainant and the Complainant will receive a full refund within the next 15 business days.
  

  The Complainant no longer has any rights or obligations to the purchased membership.

   

  Respectfully,
  
  Limitless Vacations
  ************, ******

  Customer response

  01/10/2024

  This is to inform you that as of yesterday, the funds were returned to our bank and we consider this matter closed. We had not submitted any information before today as we were waiting on the money to be moved into our bank. 
  thanks to your group for supporting our request. Im sure that your leverage helped us bring this matter to closure. 
  sincerely 

  ***** and *****************************

• Initial Complaint

  10/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We went for a timeshare presentation today and my girlfriend ended up having a full-blown panic attack. One hour turned into four hours, which started with what we thought was breakfast and then before you know it, a sales person sat down with us to eat. It was so incredibly awkward to begin with, then the presentation began after a tour and during the presentation I specifically asked for a price and I was told that he wanted to get through the whole presentation. Meanwhile, I had my girlfriend and my two year-old son, and I told him that he had to nap soon there was absolutely no compassion whatsoever. We felt like we were being held captive and prisoner to the point that my girlfriend started hyperventilating and crying and even at that point in time they tried to keep us there and sell us some more. I finally had to put my foot down and say let me out of this **** place And then to top it all off one of the owners at the bottom of the location who I guess is the one who makes the decisions asked me while my girlfriend was crying did you really not buy a one bedroom for $**** and I said excuse me? And he said I asked you a question did you really not buy a one bedroom for **** and I said you know what man, have a heart and I left. I didnt want to scream and yell I had my two-year-old but let me tell you this place is a Sham and anybody who for a second thinks that this is a good idea should run the other way. This place is basically run by a bunch of people who have no heart, no soul, and the minute you tell them that youre not interested they dont even let you think about it. Do you think I would actually make a decision that would cost me tens of thousands of dollars without seeing a contract without having time to think about it? These people are vampires. The sales person we met with with was ******** and was very nice at first, but very clearly had absolutely no care for us as human beings and only wanted to close the deal. I was so glad I got out of ther

  Business response

  11/02/2023

  A response was submitted yesterday (ID#******* but I see this one you are now referring to has a totally unrelated customer name??  Please check your files.

  Business response

  11/02/2023

  Good afternoon, BBB.

  This is very confusing as this complaint for ********** is exact same wording as for a complaint I responded to yesterday, ID #*********************.

  For the above named Complainant, we have a record only of the Complainant attending a presentation, but we have no further information and cannot verify or confirm any of the allegations.  The complaint refers to the Complainant attending a presentation with the "girlfriend" whereas our records show the Complainant in this complaint is a married couple.  So, obviously there is a mix-** in the filed complaint.

  We have no further information on this Complainant.

  Thank you for your understanding.  If you have the correct complaint to match the Complainant in this complaint, we will be happy to respond accordingly.

  Respectfully,

  Vida Vacations

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Upon arrival the first week of July, 2023 with 2 teenagers, I was booked for a presentation 2 days later for 1 hour with free breakfast. I was kept there 8 hours while obviously sick with a cough. I was trapped into their membership/fractional share/timeshare - I dont even know what it is. Their resource link had nothing. They finally agreed to cancel, but kept $1,500 in deposit (for what/why?). It was already an overpriced vacation (over $7k) and they should have credited me for the entire day they took. This experience turned what should have been a vacation into a nightmare. As a vegan, I couldnt find food, even beans.Requests to have dairy removed were ignored, leaving me to pick it out and discarding it. It was not a place I would want to revisit.

  Business response

  10/02/2023

  October 2, 2023
  

  Better Business Bureau                                                                                                                                                                                                                                                                                                                                                    Dispute Resolution Department                                                                                                                                                                                                                                                                                                                                    ******-*******-*************

  CASE REFERENCE ID#********

  To whom it may concern;

  Thank you for bringing this matter to the attention of Vida Vacations.  We will provide the facts documented in our database for this file.
  On July 1, the Complainant and 2 teenage children checked into the Vida Vacations resort in Nuevo Vallarta.  Upon check-in, the Complainant was cordially invited to a sales presentation to see what Vida Vacations resorts have to offer.  The invite was accepted.
  

  In the filed complaint, the Complainant stated having attended the presentation while obviously sick with a cough.  If this were the case, the Complainant certainly would have the option and choice not to attend the presentation.  All invited guests at the sales presentations are totally free and able to leave the presentation after fulfilling the 90-minute obligation they signed for.
  On July 3, 2023, the Complainant attended a sales presentation.  After reviewing the benefits and finding a suitable membership, the Complainant purchased a vacation membership for Lodging Rights and Services in the pre-construction of our new division, Kingdom of the Sun.  The purchase price of this membership was $14,428.00USD and the Complainant paid a down payment in the amount of $3,607.00.
  

  As with all purchases, a recorded Verification and video Activation procedure is performed to review the terms and conditions of the contract.
  

  On July 12, the Complainant emailed the ************************** requesting to cancel the membership and obtain a refund for the monies paid. The reasons stated were that the program would not work for the Complainant who is a vegan.
  

  In the complaint, the Complainant states not being able to find vegan options, including beans.  Just for the record, beans are a staple in ******.  A ****** Services Representative emailed the Complainant to indicate several of the 15 restaurants on the property have vegan options.
  The Representative also pointed out that as per the rescission period indicated in the signed contract, the request to cancel the contract was beyond this timeframe, and therefore, as stated in the contract, there are no refunds beyond the 5-day period.
  Our contract is very precise in the cancellation procedures providing 2 options as follows: Clause 11-General Provisions. ****** has the right to cancel... by doing one of the following:
  (i)                  returning all documentation to the ****** Services Representative at the Resort... or
  (ii)                 sending written notification by certified mail or any notarized or judicial notification... within five business days... to the Contact Center...etc. In the event of termination by ****** more than five business days from the date ****** signed, no monies will be refunded.
  

  The Complainant was a guest at the Vida Vacations resort for 4 days after the purchase and was provided contact information for the ************************** in the event of any questions or in this case, a request to cancel a purchase.
  

  The Complainant indicated not finding the rescission clause in the contract.  This seems hard to fathom, being that the Complainant indicated working in a law firm -  making contracts.  However, the ****** Services Representative specifically pointed out where the rescission clause was located.
  

  The ****** Services Representative reviewed all the features and benefits of the membership and also offered some options to reduce the ************ financial exposure, but this was declined by the Complainant.
  

  On August 1, the contract was cancelled, and the monies paid were retained as per Clause 11 of the contract.
  

  On August 3, Vida Vacations received 2 credit card disputes representing the down payment, to which Vida Vacations has provided a response for each.  As per the credit card dispute protocols, the banks may take up to 180 days to determine a final ruling.  This date will be February 7, ****. In the event the bank rules in favor of the Complainant, the monies disputed will be returned to the Complainant.  However, in the event the bank rules in favor of the merchant, Vida Vacations will continue to retain the disputed funds.

  Vida Vacations will be monitoring the outcome of the 2 credit card disputes and will notify the Complainant of the final outcome on the appointed day.
  

  We thank you for this opportunity to provide the facts in this matter.
  

  Respectfully,
  Vida Vacations
  Nuevo Vallarta

  Customer response

  10/23/2023

  Hello,

  unfortunately, this response went to my spam and has just been located.

  Their response leaves out various issues, such as:

  * A contract is an exchange. What was being sold was misrepresented, scamming me. Their own resource to be able to find what was purchased, had nothing. 

  *The misrepresentations continued: I was told there are ******** groups to be able to sublet the property, but the only ******** group found was on how their business has scammed many.

  *Their presentation didn't even begin within the 90 minutes. I was continuously being sold different amounts, which others have stated. For instance, I learned after trying to cancel that they had sold me golf, without informing me, which I do not play.

  *The comment on beans was misleading. Of course ****** should easily provide beans, but I was told the beans at their resort was not vegan, as it had lard. I requested beans by themself, which they didn't have. I already addressed their comment on the so-called restaurants with vegan food, that they were not at the resort I attended.

  *If I do not get assistance through BBB, I will be exploring a class action lawsuit.

  Business response

  11/02/2023

  To whom it may concern,

  As stated in our prior response, the Complainant has filed 2 credit card disputes representing the down payment on the purchase contract which has since been cancelled.  The banks may take up to 180-days to provide a final ruling and this date will be in February **** and we are not able to make any amendments during this waiting time.  Therefore, as stated once this time period has arrived we will act accordingly and will notify the Complainant of the outcome.

  We respectfully request that the Complainant and the BBB abide by the banks protocols in this matter.

  Vida Vacations.

  Customer response

  11/07/2023

  I am rejecting this response because:   They have fraudulently added these charges to my credit cards, not addressing the matter, which has all been detailed - misrepresented presentation, contract/paperwork not matching. Some paperwork is just hand-written notes that make no sense. The website referencing where to go for resources to understand what was purchased was blank. The contract was fraudulent. There is no claim to retain my funds, after an overpriced vacation and wasting my time for a day-long presentation and needs to be refunded. 

  Their paperwork does not meet the definition of a contract and is not enforceable:
  A contract is a legal agreement between two or more parties in which they agree to each other's rights and responsibilities. Offer, acceptance, awareness,consideration, and capacity are the five elements of an enforceable contract.

  There is no clarity on what is offered and is contradicted between the presentation and paperwork. This is cited by many. They knew that I was sick, they were aware I did not have the capacity to process their 8-hour circular false presentation, no one does. They count on confusion and impressing with showing property that will not be ours and providing false information to make the consumer feel they are getting a good deal.

  I have consulted with a class action attorney and we are moving forward.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  July 28/23 we went 2 a 60 min presentation, were told we would get a gift 4 attending the presentation. (which we didnt) what was suppose 2 be 1 hour turned into 8 hours of our last night on vacation. was told this is not a timeshare, the price packages started @ around ****** usd dollars. the price kept dropping & different people would come replace the 1 person we were talking 2, ending up sitting down with 6 different people. NO was not being taken 4 the answer. I explained 2 them I have heart *********** need 2 take a bunch of pills everyday but still they would not let us leave. We did have lunch however, was told 2 leave a tip. (luckily we had money on us) finally we are getting closer 2 being able 2 leave & they bring out the last guy who says he can give deals that no one else can, so he pitched everything i was promised upstairs 4 the price of ****. all he needed was a down payment of ******* cnd which was 800 usd. was told i get 2 round trip tickets plus the studio room for one week free of charge. then I can rent out the other 2 weeks on airbnb if I wanted, my monthly payments were 222 for 6 months. no mention of a buy out fee, i found it in the fine print later. the payments (i found out later) went up to 550 cnd per month.When i got home within a few days my only sister passed away suddenly.(i have the death certificate to prove this) i have reached out 2 cancel this whole thing with this company because i ***** pay 4 my sisters everything now. and was told i can cancel but my participation fee is non refundable. i didnt pay a participation fee. It was a down payment 2wards the package i was being pushed in2 getting. I need 2 get that down payment back asap. In light of my sister passing my financial situation has changed drastically. and we havent even had her service yet. and when trying 2 call the company directly I am not able 2 reach anyone. i could not even register my acct online 2 make changes until the other day.

  Business response

  09/11/2023

  September 11, 2023
  

  Better Business Bureau                                                                                                                                                                                                                                                                                                                                                Dispute Resolution Department                                                                                                                                                                                                                                                                                                                                      ******-*******-*************
  

  CASE REFERENCE ID#:  ********
  

  To whom it may concern;
  

  Thank you for bringing this matter to the attention of Limitless Vacations.
  On July 28, 2023, the Complainant purchased a travel membership with Limitless Vacations at the Vida Vacations Resort in Nuevo Vallarta, ******.
  

  Upon receipt of this ****************** Services Representative immediately contacted the Complainant to discuss the issues.
  This matter has been resolved.  Limitless Vacations and the Complainant have reached an amicable resolution and our case has been closed.  The Complainant has also signed a Settlement Agreement document to conclude the outcome.
  

  Limitless Vacations offers its gratitude for the opportunity to clarify the status of this matter.
  Respectfully,
  
  Limitless Vacations                                                                                                                                                                                                                                                                                                                                                          Nuevo Vallarta

  Customer response

  09/11/2023

  I have accepted the businesses offer to reconcile the issue however they have not issued the refund as of yet! Once the money is in my possession I will consider this matter resolved to my satisfaction.

  Customer response

  09/11/2023

  I have accepted the businesses offer to reconcile the issue however they have not issued the refund as of yet! Once the money is in my possession I will consider this matter resolved to my satisfaction.

  Customer response

  09/11/2023

  I have reviewed the business response and accept this resolution. 
  I would like to say the matter was resolved very quickly and the company went the extra mile to make sure things got sorted out.  Thank you to the BBB and limitless vacations. 

• Initial Complaint

  08/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have a *** timeshare called Wyndham. I used that timeshare to visit the timeshare in ***** ******. Called vidanta. I was pressured into signing with *******. I was told that, after I signed up vidanta would sell ******* back to Wyndham. And I'll be free of that contract with the Wyndham timeshare, as long as I paid for both timeshares for 3-6 months time. I was told this verbally by *******. for vidanta. For a few months I have been calling and emailing non stop to get my money back. Because I know now that they have used their tactics to pressure me into this deal. So after much persistence, I was able to get vidanta to cancel my contract. But they have kept my six payments of $168, I made to the contract totaling $1008. So I am suing them today for a refund.

  Business response

  08/28/2023

  CASE REFERENCE ID#********
  To whom it may concern:
  Thank you for bringing this matter to the attention of Vida Vacations.  We will provide the facts indicated in our database records.
  On October 28, 2022, the Complainant and companion checked into the Vida Vacations Resort in the ************, ******.  The Complainant traded into the resort as a guest using a timeshare with Wyndham.   The Complainant was cordially invited to attend a sales presentation with Vida Vacations.
  

  On October 30, 2022, the Complainant attended the sales presentation.  After being provided with the benefits of membership with Vida Vacations, the Complainant chose to purchase a membership.  Part of the negotiation process was that the Complainant received an equity credit for the value of the Wyndham timeshare and this credit was applied towards the purchase price. 
  As with all contract purchases with Vida Vacations, all contracts are reviewed in a recorded Verification and an audio Activation procedure.  In these procedures, all the contractual terms and conditions are reviewed including any transactions with any 3rd parties.   
  

  An outside 3rd party, namely, ************************** (TRM) facilitates the handling of outside timeshares, either for a direct transfer of ownership (providing the timeshare is paid in full) or they provide the means to list the timeshare for resell for the remaining balance owed on the timeshare. 
  Since the Complainant had a pending mortgage on the Wyndham timeshare, the latter of the procedures was provided.  The Complainant completed and signed the Equity Credit Agreement (***) for Wyndham to be listed with TRM (See attached).
  

  The Complainant states being told that upon signing a contract with Vida Vacations,that Vida Vacations would then sell the timeshare back to Wyndham and that the Complainant would then be released from any financial obligations to the Wyndham timeshare.
  This statement contradicts the terms and conditions stated and initialed by the Complainant on the *** document.  It clearly states in the first paragraph, that the legal owner engaging TRM to market the interval. 
  Owner will pay $995 to advertise for sale the interval with TRM at a  sales price not to exceed the current Interval balance due.  Owner agrees to cooperate with TRM to sell the interval . 
  The *** makes no mention of Vida Vacations selling the Complainants timeshare back to Wyndham. 
  The Complainant further states being told that as long as both timeshares financial obligations are paid for the next 3-6 months, the Complainant would be free of all financial obligations.  This is clearly not the case.  As it states clearly on the ***-Clause #3:  Owners acknowledge that they are responsible for all mortgage payments, maintenance fees, tax fees and assessments during the marketing process on their interval.
  The Complainant indicates being told that Vidant would sell the Wyndham timeshare back to Wyndham is false.  Furthermore,at the conclusion of both the Verification and the Activation procedures, all members are asked if there were any promises, oral or written, that are not contained in the agreement.  The Complainant acknowledged none. (See attached procedural documents).
  

  On November 23, 2022, a TRM Representative contacted Vida Vacations stating the Complainant would not move forward with the transaction as there were to be no fees involved for the transaction.  As stated clearly on Clause 4 of the *** which states: Owners understands that the subscription fee of $995 plus applicable taxes and feesis a one-time fee to cover all advertising and marketing costs.  A ****** Services Representative from Vida Vacations contacted the Complainant and reviewed the terms agreed upon.  The Complainant agreed to move forward.
  

  On December 10, the Complainant telephoned Vida Vacations now claiming that Vida Vacations was to pay the subscription fee and that the Complainant did not want to continue paying the payments on both timeshares. A ****** Services Representative again reviewed the terms of the *** to the Complainant that the Complainant had agreed for TRM to list the Wyndham timeshare for sale and that all payments need to be current.  The Complainant agreed to move forward.  An email was sent to TRM advising to re-activate the *** procedure and gave a time  as requested to contact the Complainant.
  

  On February 22, 2023, the Complainant contacted Vida Vacations complaining about still having to pay this fees to ******** Once again, a ****** Services Representative reviewed with the Complainant (as per terms of the ***) that the Owner must be current on all financial obligations.
  

  On May 12, the Complainant emailed Vida Vacations not wanting to be a member any longer.  A ****** Services Representative contacted the Complainant and indicated that if the contract was cancelled, all monies paid to date would be forfeited as per Clause 11 of the contract. 
  

  On May 17, the Complainant emailed the Representative and acknowledged wanting the contract cancelled and in agreement with forfeiting all monies paid to date.   
  

  On June 12, the Complainants contract was cancelled with no refund (as per Clause 11 of the General Provisions-Clause11-attached) of any monies paid and has no further rights of use nor any further financial obligations.  Our records indicate the Complainant paid 5 of the scheduled monthly payments, which are not refundable.
  Vida Vacations offers its gratitude for the opportunity to provide the facts in this matter.
  

  Respectfully,
  Vida Vacations                                                                                                                                                                                                                                                                                                                                                                ************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Was promised access to a membership for 2 years and I have the contract providing this, but the membership was revoked.

  Business response

  08/17/2023

  August 17, 2023
  Better Business Bureau                                                                                                                                                       Dispute Resolution Department ******-*******-*************
  CASE REFERENCE ID#********
  To whom it may concern:
  Thank you for bringing this matter to the attention of Limitless Vacations.
  On August 11, 2022, the Complainants purchased a travel vacation membership with Limitless Vacations - at the Vida Vacations Resort in the ************.
  The Complainants membership is a Tier 2 level membership.  This indicates that the Complainants Resort Weeks are valid for 2 years only.  (See attached Clause initialed by the Complainant).
  Limitless Vacations pays for the first year of membership on the day of purchase.  Thereafter, if members wish to continue receiving all the benefits of the membership, an annual renewal fee of $199.00USD is required. 
  As is indicated on the Complainants Purchasers Acknowledgement both in the first paragraph that states: Member must be current with their annual dues to participate in the Limitless Vacations Membership Program.  (See attached Purchasers Acknowledgement signed by the Complainant).
  In addition, it further states in the last clause of Page 1 of the Purchasers Acknowledgement indicating that the fee for the annual dues is $199.00USD per year and are payable on the anniversary date of the Enrollment Application date, and is initialed by the Complainants.
  On August 11, 2023, since Limitless Vacations did not receive a payment for the renewal of the Complainants membership, the membership was terminated.
  If the Complainant wishes to renew the membership, the Complainant would need to contact Limitless Vacations directly and there is a reactivation fee of $200.00USD plus any past due renewals to reactive the membership.
  Limitless Vacations offers its gratitude for the opportunity to clarify the facts in this matter.
  Respectfully,
  
  Limitless Vacations
  

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were told it was not a timeshared presentation. I hesitated but decided to attend the meeting at the Vidanta resort in **************, ****** ****** on July 11, 2022. They said the package cost 24k, then it went down to 12k, then 8k. It sounded like a timeshared, so we declined. After 6 hours the manager became rude and started saying Yes its all about the money. They moved us to another table. A lady started talking about a membership that cost 4k with free one week vacation, discounts on hotels, flights, etc. I had trouble understanding her so another very nice guy came over and explain the membership. He said you only have to pay $199/yr and youll have full access. He said the 1st year is covered and youll start paying the 2nd year. Around March 2023 I called to obtain information about the cruises. They gave me a quote of about $550. I declined to buy it because I wanted to compare it to other sites. There are no savings with limitless vacations. I compared hotels, flights, and the cruises. During the 1st year, we were unable to travel and utilize the free vacation, so today 6-15-23 I am trying to pay the $199 to use the 1-week free vacation later in the year. I was unable to log into the account (not surprise), so, I called *************. I was able to log into the account, but I cant renew the membership. The person tells me the benefits and ALL the savings. Then I asked how come I cant renew the membership. He says you have to call in. For me to keep my account current. I have to pay $2,899. I relayed the information that was provided to me, and he said, maam this is not up to me, its management. I said OK and told him I will be speaking with my husband. These guys took advantage of me and now they want more money, which that was not the deal and no where in the contract that was stated. There are no savings this company is a SCAM! I know is a long shot but I would like the 4k that I paid. they have been calling nonstop

  Business response

  07/04/2023

  July 3, 2023
  

  BETTER BUSINESS BUREAU                                                                                                                                                                                                                                                                                                                                        Dispute Resolution Department                                                                                                                                                                                                                                                                                                                                  ******-*******-*************

  CASE REFERENCE ID#********
  

  To whom it may concern;
  Thank you for bringing this complaint to the attention of Limitless Vacations.
  

  On July 11, 2022, the Complainant and the Complainants partner initially attended a sales presentation at the Vida Vacations Resort in Puerto Peasco but chose not to make a purchase.  After leaving this presentation, they were invited to attend a sales presentation with Limitless Vacations.  The Complainants chose to purchase a travel membership with Limitless Vacation.
  Limitless Vacation is a web-based travel membership with numerous benefits.  *********** pays for the first year of membership. Thereafter, if members choose to remain with the membership and the benefits, they need to pay the annual renewal fee of $199.00USD. 
  

  On January 1, 2023, the Company changed the online option for renewals.  Now, all members must telephone Limitless Vacations if they wish to renew their memberships.  *********** also implemented a new option,whereby members can pay an upfront fee of $2,899.00 for a multiple year membership, and this would lock in the annual renewal fee to $49.00USD/year.  Additionally,they would receive additional benefits with this promotional renewal plan. (See attached Terms and Conditions Clause). However,this is only an option.  If members do not wish to take advantage of this new renewal plan, they can still pay the annual renewal fee of $199.00 and will have all their original benefits as outlined in the Purchasers Acknowledgement. 
  

  It appears that the Complainant misunderstood the new renewal option.  Upon receipt of this complaint, a ****** Services Representative emailed the complaint and explained the 2 options for renewal.
  In the complaint, the Complainant commented on receiving a quote for a cruise of $550.00 but failed to elaborate on the details of the cruise the quote represented. The Complainant further added that having compared the LV cruise price to that of the price on the cruise line-there were no savings.  Again, not sure what the Complainant was comparing? As part of the benefits of the Complainants, they receive $2000 cruise rewards each year which may be applied in part towards the cost of any cruise on the LV website.  This would provide a further discount on the savings already obtained on the cost of a cruise with Limitless Vacations.  So,having said that, the quote of $550.00 could possible be less by applying a portion of the Cruise rewards.
  

  Limitless Vacations has a price guarantee, and if its members find a lower price for a cruise, hotel, or resort, for less of an advertised price elsewhere, Limitless Vacations will match the price.  The items must be equal in comparisons as noted below:
  Best Price Guarantee Terms & Conditions
  1. Best Price Guarantee.Best Price Guarantee valid for up to 24 hours after booking. A lower rate than our combined value must be found within 24 hours of booking and verifiable proof is required of public availability of such a lower rate.
  2. Must be "Apples to Apples" Comparison. The Best Price Guarantee is available only for identical products and must meet the comparison criteria as outlined below within each product purchase category. Valid on prices advertised and offered to the general public. 
  

  The Complainant has not responded to the communications efforts of the ****** Services Representative.  The renewal date is approaching (July 11) if the Complainant wishes to renew the membership. Otherwise, the membership and all benefits will terminate.  The Complainant may renew at a later date but will be required to pay an Activation Fee in addition to the annual renewal fee.
  

  The Complainant is requesting to be refunded the initial purchase price.  Unfortunately, as per the Complainants signed and initialed Purchasers Acknowledgement (See attached), it clearly states:
  

  I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.  
  

  Limitless Vacations is not in breach of the signed Purchasers Acknowledgement signed by the Complainant and is willing and able to provide the services indicated in the Purchasers Acknowledgment.
  

  Respectfully,
  Limitless Vacations

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of 2021 we purchased an exit product from Vida vacations that included Limitless Vacations. When we returned home and finally received the Limitless Vacation package, we realized that the product we purchased really didn't exist. We tried to get our money back, but were informed that while we could cancel the contract, we would not get our money back, so we have tried to use what we purchased.Our SIGNED contract says that we will get 2 weeks per year at a maximum of $299 and 30 preimium weeks starting at $299. At resorts, condos and villas worldwide. The problem is that these weeks don't exist. I have been trying to use this worthless product for over two years and have never found one. Every time I complain about it, I just get the run around and told that the inventory always changes and I just need to keep checking. I checked yesterday (4/18/23) and still haven't found a $299 week. I think 2 years of constantly checking is adequate time to verify that the product doesn't exist and I want my money back.

  Business response

  05/04/2023

  CASE REFERENCE #********
  To whom it may concern:
  Thank you for bringing this complaint to the attention of Limitless Vacations.
  On March 11, 2021, the Complainant attended a sales presentation with Limitless Vacations at the Vida Vacations Resort in *********.  The Complainant purchased a travel membership with Limitless Vacations.
  The membership provides the Complainant 10 Resort Weeks for a term of 10 years at any of the Vida Vacation Resort destinations.  These weeks are to be reserved by contacting the Vida Vacations Reservation Department.
   In addition, the Complainant has 2 Weeks every year priced at a maximum of $299.00USD per week and 30 Premium Week starting at $299.00 and higher.  The membership also provides the Complainant with 1 Complimentary Week to also be used at any Vida Vacations Resort destination. These weeks are to be reserved with Limitless Vacations along with any and all other benefits. The Complainants had a special authorization to use the Complimentary Week outside of the normal May to October stipulation as per the Purchasers Acknowledgment (See attached).
  On April 20, the Complainant telephoned Vida Vacations ********************* inquiring about the availability of the weeks in the membership.  The agent reviewed the membership provides 10 Resort Weeks with Vida Vacations and 2 Weeks at $299 and 30 Premium weeks.  The Complainant wanted further information about the renewal of the membership, and thus was transferred to LV.
  On April 29, the Complainant telephoned Vida Vacations about the membership package that was to be sent.  The agent explained the membership is a web-based membership, therefore, there is nothing to be sent.  The Complainant understood.
  On May 16, the Complainant telephoned Limitless Vacations to reserve the Complimentary Week in March of 2023 and was told there was no availability. The agent informed the Complainant that this week is to be reserved between May to October 150 days prior to check in date as per the Purchasers Acknowledgment.  The Complainant emailed a document indicating may be used in Red Time, but the document was blurry and the contract # was cut off.  However, Vida Vacations sent an approval letter that had been approved at the point of sale.
  On May 22, the Complimentary Week was reserved for March *****, 2023, at the Grand Mayan Resort in *********.
  On July 12, the Complainant telephoned Vida Vacations requesting to cancel the membership because they could not find any availability for accommodations in ******** or **********, using the $299.00 weeks and was told by LV there is no availability.
  On July 14, a ****** Services Representative spoke to the Complainant, reviewing how the inventory becomes available and differentiated between the hotel / resort availability.  The Complainants are members with ******************** and originally purchased with the ability to drive to the resorts on the coast.  The Complainant purchased the Limitless Vacations contract to gain access that has become very difficult to book with the ******************** timeshare.  Thus, the frustration when told by the concierge there is nothing available and difficulty finding weeks online.
  The Representative reviewed the webpage for nearly 40 minutes to navigate between hotels, resorts and the $299 or Premium Weeks access.  The Complainant appreciated the call.
  On July 25, the Complainant spoke with the Representative once again, to revisit he webpage to compare notes.  The Complainant then understood that the $299 weeks may not always be available in ********,or the ********** coast and it was agreed the real value in the membership is with the 10 Resort Weeks.  There was also a question regarding bidding for vacations in the Marketplace and it was demonstrated that there are some resorts close to ***** so that the Complainant could stay when visiting family.
  On December 23, the Complainant telephoned to change the check-in date to a Thursday and was advised check-in days are Friday to Monday.
  On January 28, 2023, the Complainant contacted Vida Vacations to arrange the complimentary shuttle service for the stay in ********* in March.
  On March 10 the Complainants arrived at the Grand Mayan resort in ********* and were upset about having to pay a federal tax which all guests pay in ******,citing being told there would be no other charges.
  On March 24, the Complainant telephoned Vida Vacations looking for the $299 weeks.  The agent referred the Complainant to LV as only the Resort Weeks are booked with Vida Vacations.
  On April 18, the Complainant telephoned Vida Vacations to inquire when to reserve weeks for April **** at the Vida Vacations Resort at the Puerto Peasco destination,and what the cost was for a One Bedroom or a Studio unit.
  In the Complaint, the Complainant states that there is never any availability for the $299 weeks and that these weeks do not exist.  This is a false statement.  As was previously discussed at length with the ****** Services Representative, all weeks are based on availability (See attached Clause) and fluctuate constantly.
  Upon receipt of this complaint, a ****** Services Representative went on the website and searched for random $299 weeks at various random locations.  Attached are the examples found at that time. 
  As per the Clause (page 2 of the Purchasers Acknowledgment) which states:                                         I/We may cancel the Limitless Vacations ******ship at any time, but my initial membership participation fee is non-refundable.  
  Limitless Vacations is not in breach of the signed contract and is able and willing to continue to support the Complainant as per the language of the contract.  Limitless Vacations thanks you for the opportunity to clarify the facts in this matter.
  Respectfully,
  Limitless Vacations

  Customer response

  05/09/2023

  I am rejecting this response because:   My husband and I purchased a membership from Vida vacations/ limitless vacations while in ****** in March of 2021. When we returned and finally received the package from Limitless, we discovered that the membership wasn't what we were told. Our contract says that we are supposed to get 2 weeks a year at a maximum, of $299, but we have never been able to book one of those weeks. They are never available. I was told I could cancel my contract, but I would not receive a refund. I was told I needed to talk to the company in ******. We returned to ****** in March and asked them about it. They informed me that the limitless vacations portion was separate from the Vida portion and that they needed to provide with the two weeks. I have been getting the run around from both these affiliated companies for two uears . They keep wanting me to renew my annual membership, but they are not giving me what is in the contract. Their excuse is that inventory is always changing and I just need to keep checking. I think two years is long enough to check. I just want my money back,.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a timeshare from Vida Vacations expecting to have access to the entire resort minus the Grand Luxx exclusive areas. I specifically asked the question about access during our purchase as we were staying in the Grand Luxx and wanted to ensure that future service would be equal. I called today to make a reservation and asked the question of the person I spoke to, and she informed me I would not, that I would only have access to the Mayan area which is very limited and not what I expected with my purchase. I am asking Vida Vacations to fix this and not say things during the presentations that is not true.

  Business response

  04/26/2023

  April 25,2023
  

  Better Business Bureau                                                                                                                                                                                                                                                                                                                                                    Dispute Resolution Department                                                                                                                                                                                                                                                                                                                                        North Central *****
  

  COMPLAINT REFERENCE ID#********
  

  To whom it may concern:
  

  Thank you for bringing this matter to the attention of Vida Vacations.
  

  On March 12, 2023, the Complainant registered as a guest at the Vida Vacations resort in the ************, ****** as an exchange with the Complainant using their timeshare. The Complainant was registered in the ****************** Upon check-in at the resort, the Complainant was invited to attend a sales presentation with no obligation to make a purchase.
  

  On March 13, the Complainant attended the sales presentation at the Vida Vacations ****** and chose to purchase a  vacation membership for Lodging Rights and Services in the Kingdom of the Sun division.
  All purchases undergo a recorded Verification process to ensure that what was promised in the sales presentation is indicated in writing in the signed contract.  (Attached is a copy of the Verification process).
  

  On April 19, the Complainant telephoned the Vida Vacations ********************** requesting to reserve for 10 adults and 1 child at the Puerto Peasco resort.  The agent offered to reserve 2 weeks in a 2-Bedroom Master Suite and a *********** ****** unit).
  The Complainant inquired about access to the pool areas of the resort and mentioned she was promised during the sales presentation to have access to all of the resort.  The agent reviewed that members have access to the pool areas specific to the hotel they are registered in but have full access to all restaurants and common areas of the resort.  The agent also suggested they could discuss the matter with the ************************** upon their next visit to any of the Vida Vacation ******s.
  

  Since the Puerto Peasco resort is a small resort, the agent offered to make the reservation in Nuevo Vallarta where the Mayan ************ are much larger and would also have access to the Beach Club. The Complainant declined citing they were waiting for their passports and not sure when they will be able to travel and would call back when ready.
  However,interestingly, the Complainant called back the same day and made reservations in Puerto Peasco for June *****, 2023, June 25-July 2, 2023, in the Mayan Palace ******s and for the ************ resort in **************** the Complainant reserved for October ****, 2023.
  

  In this filed complaint, the Complainant indicated that the question of access wanting to ensure that future service would be equal.  Regardless of which hotel division a guest is registered in, all guests are treated with the utmost quality services.  There may be additional benefits associated with the ****************** that are not available with the other resort brands.
  In regard to the Verification process, it was clearly reviewed with the Complainant that when paying the Use Fee of a Sister ******* the use is limited to the pool areas and amenities of the Sister ****** reserved (See attached Verification Checklist).
  

  Furthermore,as per the signed contract recitals of the Complainant which states: 
  Clause 9.1 G:
  This contract relates only to Members use of the vacation units and the portions of the building(s) referred to in Recitals IV of the contract.
  This contract relates only to the ****** identified herein, obligates only the Company that is part to this contract and does not confer on member any rights with respect to any such other developments.
  

  In addition, as stated in the signed contract recitals, Clause VII which states:
  Company will not be responsible for any verbal offers,representations or promises made by anyone, or for any verbal or written offers, representations or promises made by third parties.
  In addition to the latter clause, during the Verification process, all members are asked if there were any promises, oral or written, that are not contained in the contract, and the Complainant verbally indicated NO.
  

  This substantiates Clause 9.1B which states:
  B.- Member acknowledges that Member is signing this Contract of his own free will, has not been pressured in any way, and has not received or relied on any promise, offer or inducement of any kind, oral or written, not set forth in this Contract.
  

  The Complainant is totally welcome to visit the ************************** upon arrival at the Puerto Peasco resort in June to further discuss this matter.
  Vida Vacations thanks you for the opportunity to provide and clarify the facts in this matter.
  

  Respectfully,
  Vida Vacations

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