Complaints

This profile includes complaints for Baxter Clewis Cybersecurity's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baxter Clewis Cybersecurity

  325 N Saint Paul St Ste 3100 Dallas, TX 75201-3923

• 

  Baxter Clewis Cybersecurity

  610 Uptown Blvd Fl 2 Cedar Hill, TX 75104-3527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the Cybersecurity Assurance Specialist Program (CASP) with Baxter Clewis, paying $15,000 based on promises of job placement assistance, high-quality training, and hands-on internship experience. However, the program fell short of its contractual and advertised commitments:1. Undelivered Services: Key components such as interview preparation and ******** audit services were never provided, despite being included in the contract. 2. Misleading Internship: The internship lacked substance, involving recycled material with no real-world application. Employers do not recognize the internship or Baxter Clewis as valid experience, undermining its value.3. False Advertising: Their representative, *****, promised job placement assistance and highlighted success stories, which turned out to be false.4. Premature Program Closure: The program was ended early, transitioning to a different offering (CyberShift Toolkit), leaving critical services incomplete.I am seeking a full refund due to these failures and deceptive practices.

  Business Response

  Date: 12/20/2024

  We are writing in response to the complaint filed by Mr. ***** **** regarding the Cybersecurity Assurance Specialist Program (****) provided by Baxter Clewis Cybersecurity. Below, we address each of the claims made in the complaint and provide clarification based on our records and the terms of the agreement signed by Mr. *************** Undelivered Services
  Mr. **** claims that interview preparation and ******** audit services were not provided. However, our records indicate that:
         Mr. **** completed the resume supercharge service and received the enhanced resume on July 27, 2023.
         He participated in a one-on-one resume consultation on June 28, 2023.
         He was provided access to the LinkedIn Audit Worksheet as part of his program, which is documented in the services outlined in his agreement.
         Interview preparation services were offered through multiple group teleconferences and coaching sessions available to all participants.
  Thus, the claim that these services were not provided is inconsistent with our records and program deliverables.
  
  2. Misleading Internship
  Mr. **** alleges that the internship involved recycled material and lacked real-world application. This is incorrect. Mr. **** worked on a live engagement for one of our confidential corporate partners, participating in a PCI Assessment project. This was a real-world project and not a simulation or recycled material. Additionally, Mr. **** served as the Group Leader for his group 30 day leader rotation during the internship from September 6 to October 6, 2023.
  
  3. False Advertising
  Mr. **** claims that promises of job placement assistance were made by a representative, ****** and that success stories shared during the sales process were false. We would like to clarify the following:
         Baxter Clewis does not guaranteed job placement in any of its programs, marketing materials or contracts exhibit of services offered.
         Any success stories shared were accurate reflections of client experiences and were not fabricated or misleading.
  4. Premature Program Closure
  Mr. **** alleges that the **** program ended early and was replaced by the CyberShift Toolkit. This is incorrect:
  Mr. **** contract concluded as scheduled, and he retained access to program resources through October 2023.
  The marketing email he references, introducing the CyberShift Toolkit, was sent four months after his contract expired. This email was intended for clients on the **** waitlist due to capacity being met in the number of spaces available in ****. The CyberShift Toolkit was offered as an alternative for those unable to enroll in the **** program due to capacity limits, not a deviation from the **** program.
  5. Refund Request
  The **** program includes a conditional guarantee, as outlined in the agreement. Mr. **** did not meet the criteria for the conditional guarantee and is therefore not eligible for a refund. Additionally, outside of the conditional guarantee, there are no refund considerations for the **** program.
  
  
  Baxter Clewis Cybersecurity has fulfilled all contractual obligations to Mr. ***** providing him with the training, services, and internship experience promised in the **** program. His claims of undelivered services, misleading advertising, and premature closure are unsubstantiated. Additionally, Mr. **** did not mention any challenges or discontentment with the program until he was 3 weeks from his contract expiration and program offboarding, giving us no opportunity to address his concerns.  Furthermore, his request for a refund does not align with the terms of the agreement he signed, and will not be granted. 
  
  

  Customer Answer

  Date: 12/20/2024

  I am rejecting this response because:   
  I appreciate Baxter Clewis' response but strongly disagree with their claims and would like to clarify the following points:
  
   1. Undelivered Services
  - Resume Assistance: While I received a resume, it was poorly crafted, wordy, and ineffective in securing interviews. I had to pay for a professional rewrite, contradicting the claim that their resume service was sufficient.  
  - LinkedIn Audit and Interview Prep: Providing access to a LinkedIn Audit Worksheet does not constitute actionable assistance. Furthermore, I was not included in the group teleconferences or coaching sessions for interview preparation, nor was this communicated effectively.  
  
   2. Misleading Internship
  - Recycled Material: While they claim I participated in a live PCI assessment, the tasks assigned were redundant and lacked substantial engagement or responsibility. The material was primarily a review of prior content, not meaningful, hands-on experience.  
  - Group Leadership: Being assigned as a group leader post-internship appears to have been a superficial role designed to inflate my resume rather than providing tangible leadership experience.  

  3. False Advertising
  - Job Placement Promises: Their representative, *****, explicitly promised job placement assistance during the sales process, which was a deciding factor in my enrollment. I have a recording of these statements as evidence.  
  - Success Stories: The examples shared, such as the "Nigerian twins securing flexible contracts," were part of the sales pitch and contributed to my decision. These stories now appear to have been exaggerated or misleading.  
  
  4. Premature ************************************* Cut Short: While Baxter Clewis claims the program continued as planned, critical services such as interview prep and ******** assistance were not delivered before the contract ended. The email introducing the CyberShift Toolkit further undermined confidence in their program and its continuity.  
  
  5. Refund Request
  - Conditional Guarantee: The refund policy outlined in the agreement is restrictive and impractical. I completed the program and internship but did not receive the promised benefits, such as effective job readiness or recognition in the industry.  
  
  Baxter Clewis failed to provide a program that delivered meaningful, real-world outcomes. Their response does not address the lack of employability or the unfulfilled promises made during the sales process. I believe their actions reflect a breach of trust and deceptive practices.
  
  I stand by my request for a refund and respectfully ask the BBB to help mediate this matter.
  
  

  Business Response

  Date: 01/07/2025

  Dear Better Business Bureau,

  We appreciate the opportunity to provide a follow-up response to the rebuttal submitted by Mr. ***** ****. While we acknowledge his perspective, we maintain that Baxter Clewis Cybersecurity has fulfilled all obligations outlined in the agreement and delivered the services promised as part of the Cybersecurity Assurance Specialist Program (****). 

  While Mr. **** claims the resume provided was inadequate, the ************************** he received aligns with the standards of our program, which focused on crafting resumes tailored to cybersecurity roles. Our process includes incorporating keywords and formatting designed to improve applicant tracking system (ATS) performance. If Mr. **** required additional adjustments, he had the ability to provide feedback during the process to our team, and he did not.  There was a period of 3 months between receiving his finalized resume and his off-boarding.  We regret that he chose to seek additional support elsewhere, but this does not negate the services provided as part of the **** program.

  Regarding Mr. ***** claim of job placement promises made by a representative, we cannot validate any recordings he alleges to have. Baxter Clewis Cybersecurity does not guarantee job placement, and this was neither included in the agreement nor reflected in our marketing materials. If there was a misunderstanding, it is unfortunate, but it does not change the scope of services agreed upon.

  Thanks,

  Customer Answer

  Date: 01/20/2025

  I am rejecting this response because:   
  Dear Better Business Bureau,
  
  I appreciate the opportunity to respond to Baxter Clewis rebuttal. However, their statement is misleading and fails to address critical issues regarding their failure to meet the promises made during the onboarding process and throughout the Cybersecurity Assurance Specialist Program (CASP).  
  
  Key Points:
  1. Misrepresentation by Representative:  
     - Their representative, *****, explicitly promised job placement assistance during the initial onboarding call and sent me fabricated videos of Nigerian twins "stacking" PCI jobs, portraying them as easy and abundant to obtain through this program. This was a significant factor in my decision to enroll.  
     - ***** also failed to mention the extremely short 48-hour ***** period for cancellation, which is unreasonable for evaluating such a costly and complex program.
  
  2. Undelivered Services:  
     - While I received a resume through the ***************************** I am still owed LinkedIn preparation and interview prep services. These were promised as part of the program but were never delivered.  
     - Job placement assistance was also promised by *****, and despite their claims, the program fell drastically short of supporting participants in securing meaningful employment.  
  
  3. Breach of Trust and Value:  
     - The program did not deliver real-world value or actionable tools for career advancement. The internship was superficial and unrecognized by employers, and the resume service required me to pay for external professional help to correct deficiencies.  
  
  Resolution Sought:
  I request a full refund of the $15,000 paid, as the program failed to deliver on key promises and misrepresented its outcomes. If Baxter Clewis continues to deny responsibility, I will be forced to escalate this matter legally, as their actions constitute a breach of trust and deceptive practices.
  
  Thank you for your continued support in mediating this issue. I am prepared to provide further evidence, including recordings and correspondence, to substantiate my claims.
  
  Sincerely, 
  ***** ****  
  
  

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to express my dissatisfaction with the services provided by Baxter Clewis training academy concerning the *** DSS compliance program. Over the course of my engagement with their company, I have encountered numerous issues that have led me to question the credibility and value of your services.The main concerns include:1. Lack of Effort: Despite my ongoing payments, there has been little to no tangible progress toward achieving *** DSS compliance.2. Poor Communication: Attempts to reach out for updates or clarification have gone unanswered, leaving me in the dark about the status of the services I am paying for.3. No Assurance: I have not received any assurance or evidence that the payments made thus far have contributed toward achieving compliance.I have been paying for their services monthly, expecting a professional and diligent approach to this critical compliance process. Unfortunately, the lack of action and transparency has caused me both frustration and financial ******* a result, I am requesting a full refund of the amount paid to date, as your company has not delivered the promised services. I believe this is a fair resolution considering the circumstances. Please respond to this email within the next 3-10 days to confirm the steps to process the refund.Should I not receive a satisfactory response, I will be left with no choice but to escalate this matter further.Thank you for addressing this complaint promptly. I look forward to your reply.

  Business Response

  Date: 12/10/2024

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to respond to Mr. ****** ******' complaint. While we strive to provide the highest level of service to all clients, we believe it is important to clarify the timeline and context of Mr. ****** engagement with our program, as well as the services provided to him.

  Summary of Engagement
  

  Enrollment and Financing:
  

  Mr. ****** enrolled in our CASP program in November 2023 and secured financing through Special Financing Company.
  His loan approval was initially delayed due to insufficient funds to cover the required upfront payment that resulted in the lender cancelling his loan. After we worked with the lender, they re-certified his payment, and his enrollment was reinstated.
  

  Program Structure and Services Provided:
  

  Our CASP program is delivered in a self-paced, online format with numerous support resources, including live weekly coaching calls, success advisors, and a private community.
  

  Mr. ****** had access to the following:
  

  - 90+ training modules and hands-on labs.
  - Weekly live coaching calls (48 sessions annually).
  - *********** Hours with success advisors.
  - ************************** and LinkedIn audit tools.
  - Interview preparation sessions.
  - Access to over ***** hours of coaching call replays.
  - Complimentary 4-month internship (post-course completion).
  

  Activity and Access:
  

  Our system access records indicate Mr. ****** was not regularly engaged in the courses or attending the live sessions designed to help bring clarity.  Additionally, we upgraded our platform in August 2024 to make it even more easy to access resources and community, but Mr. ****** has not logged into the system and made any progress in the lessons.  Further, our records indicate that he has not regularly attended any of the weekly live coaching calls or Office Hours with the Success Advisors during the 12-month enrollment period.
  

  Despite multiple opportunities for engagement, support and learning, Mr. ****** did not utilize the available resources to advance his knowledge or address concerns.
  

  Offboarding and Program Completion:
  

  Mr. ****** was notified of his programs conclusion in November 2024. At the time, his access to all program resources and support services was active, and well within his control to access. 
  

  Clarification on Financial Obligations
  

  Mr. ****** payments are made to his financing company, not Baxter Clewis Cybersecurity. As per the terms of his agreement with the lender, he is responsible for repaying the loan used to fund his enrollment. Baxter Clewis has no authority to refund payments made to the lender, nor do we receive monthly payments from Mr. ****** directly.
  

  Addressing the Complaint
  

  Lack of Effort and Progress:
  

  The programs success depends on active participation from the client. Unfortunately, Mr. ****** did not consistently access the course materials or attend support sessions.  Tangible progress toward PCI DSS compliance understanding requires engagement with the provided resources, which Mr. ****** did not demonstrate.
  

  Poor Communication:
  

  Baxter Clewis maintains an open line of communication through live Office Hours, coaching calls, our support inbox and our private community. Checking the log records for each of those lines of communication did not yield any records of Mr. ****** contacting us with concerns or seeking clarification during his enrollment period, outside of the initial issue with his loan delay in November of 2023.
  

  Request for Refund:
  

  Baxter Clewis fulfilled all obligations outlined in the service agreement by providing access to the full suite of program materials and services for the duration of the 12-month contract.  Refunds are not applicable in this case, as Mr. ****** dissatisfaction stems from a lack of engagement rather than a failure to deliver promised services.
  

  Conclusion
  

  We are committed to supporting our clients success, and we regret that Mr. ****** did not take full advantage of the resources available to him.

  We hope this explanation clarifies the situation and demonstrates our dedication to client satisfaction. If there are additional questions or documentation needed, please do not hesitate to contact us.
  

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Baxter Clewis regarding a refund issue that has caused me significant frustration and inconvenience. On June 13, 2024, I paid $940 to a member of Baxter Clewis' team as a down payment for a program, which was supposed to cover the first installment of a loan they helped me apply for. Subsequently, I canceled the loan and received my money back from the loan company. However, when I contacted the loan company to inquire about the $940, they informed me that the payment had gone to Baxter Clewis.I then reached out to Baxter Clewis via email, and they assured me that I would receive a full refund within 7-10 business days. According to the contract I signed (attached for your reference), it explicitly states that I am entitled to a full refund for any and all money spent on the program. Despite this assurance, I have yet to receive the promised refund.I followed up with another email to Baxter Clewis to check on the status of my refund, and they promised a response within 48 hours. It has been well beyond this timeframe, and I have not received any communication or resolution from them.I am extremely frustrated by the lack of action and communication from Baxter Clewis. As stipulated in the contract, I requested the refund within the allowable period, signing the contract on June 13, 2024, and requesting the refund on June 14, 2024. It is within my rights to demand a full refund, and I expect Baxter Clewis to honor their contractual obligations.I demand immediate action to resolve this matter and to receive my $940 refund without any further delay. The handling of this situation has been unacceptable, and I urge the BBB to assist in ensuring that Baxter Clewis fulfills their legal and ethical responsibilities.Thank you for your attention to this urgent matter.Sincerely,Shedner Agenor

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to note that there were false advertising claims about getting a guaranteed job after completing the program. Also, during the internship, when I asked questions to understand the information, I either didn't receive an answer or the response was not clear. I spent a significant amount of money on this program and I believe that it did not meet my expectations, so I would like to request a refund.

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Baxter Clewis Cybersecurity - Violation of Consumer Protection Laws To Whom It May ********* am filing a formal complaint against Baxter Clewis Cybersecurity for their failure to deliver promised services and engaging in deceptive practices, in violation of consumer protection laws. Despite multiple attempts to resolve the issues directly with the company, no satisfactory resolution has been provided, necessitating intervention from the appropriate authorities.Under the Consumer Protection Act, businesses are required to deliver services as advertised and fulfill all promises made to consumers. In this case, I paid $10,000.00 to Baxter Clewis Cybersecurity with the expectation of receiving training and mentorship, as explicitly outlined in their marketing materials. However, upon enrollment, it became evident that the program was disorganized, overcrowded, and lacked the structured planning that was initially promised.Furthermore, the lack of response from ********* and the accounting department, despite repeated attempts to seek clarification and resolution, is a clear violation of consumer rights to fair treatment and communication.It is worth noting that the deceptive practices employed by Mr. *********************** including misrepresentation of services and failure to deliver on promises, are in direct contravention of the ************************ Act, which prohibits unfair or deceptive acts or practices in commerce.In accordance with these consumer protection laws, I am formally requesting a full refund of the amount paid, as the services promised were not delivered and my consumer rights have been infringed upon.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to hold Baxter Clewis Cybersecurity accountable for their actions, ensuring that myself and other affected consumers receive restitution for the harm caused.Thank you for your attention to this matter.Sincerely,****** G **********