ComplaintsforTravelocity

• Initial Complaint

  09/03/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I booked a trip package through travelocity from Denver to Las Vegas from 3/31 - 4/4. I then updated our departure date from 3/31/ to 3/30 - this resulted in an airline credit due to a cheaper fare. The credit was in the amount of $152.00 per person (2 passengers). I was advised that I had 12 months to use this credit and that it needed to be used on the same airline and booked through Travelocity. I was advised to contact Travelocity when I was ready to use my airline credit. On Wednesday 9/1 I contacted travelocity through both phone and chat and was advised that they no longer had access to the credit and I would have to contact United directly. When I contacted United they could not locate the residual credit and told me I needed to book through Travelocity. I need this to be resolved through Travelocity and I would like my full airline credit of $152.00/per person (2) to be usable through March of 2022 as promised. My itinerary number associated with the credit is XXXXXXXXXXXXX.

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/09/10) */ Sep 10, 2021 Better Business Bureau Fort Worth, TX Complaints Department RE: Travelocity XXXXXXXX Dear Better Business Bureau, Thank you for taking out the time to contact Travelocity regarding an issue from our customer. We appreciate the Better Business Bureau ("BBB") allowing us time to address the comments and concerns brought to our attention. Travelocity is responding to the consumer complaint from ********** ******* (BBB case number XXXXXXXX) regarding the itinerary XXXXXXXXXXXXX. Our records indicate that on 9 Oct 2020, a Flight reservation was booked for travel from Denver, CO, United States to Las Vegas, NV, United States on 30 Mar 2021 and returning on 4 Apr 2021 traveling with United Airlines. We understand that ********** ******* is looking forward to received their refund for remaining flight credit. Upon receiving this complaint, we checked our records and can confirm that flight remaining credit was successfully issue on ********** ******* account on 31 Jan 2021 since new flight ********** ******* selected was less expensive, As Travelocity due to inconvenience created at the moment ********** ******* tried to redeem remaining credit we have deactivated this credit and proccesed refund for the total amount of $308.52 as good will. We have shared all information ********** ******* needs to know about this refund transaction. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Cristian C****** Customer Resolutions Team Consumer Response /* (2000, 7, 2021/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the refunded flight credit

• Initial Complaint

  09/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a vacation to Mexico 3/15/21 paid $2367.94 with Travelocity I also did the upgrade on the flight 1st class cancel incase of any problem and there would not be an issue about a refund but my son got covid we had to cancel. We canceled on 5/3/21 and I did receive refund for hotel $663.92 and shuttle $99 but not the flight $1605.02-$400($200 cancelation fee each)=$1205.02 that they still owe me. I have been calling nonstop since day one and same result they say they will process the refund and it never get to me. Every time I call its the same issue hours on hold call always drops and I never get my refund of $1205.02. American airlines refunded the flight to travelocity back in 5/2021 but Travelocity is still not refunding my money. It is now 4 months and hours and hours of wasted time and no refund. Last email I received from them was 8/12/21 that I would get an update in 48hours still nothing. PLEASE HELP! Itinerary#XXXXXXXXXXXXXX Flight#XXXXXXXXXXXXX #XXXXXXXXXXXXX

  Business response

  11/15/2021

  Business Response /* (1000, 5, 2021/09/08) */ September 08th 2021 Better Business Bureau Fort Worth, TX Complaint Department RE: Travelocity Case: XXXXXXXX Dear Better Business Bureau, Thank you for taking the time to contact Travelocity regarding an issue from our customer. We appreciate the Better Business Bureau ("BBB") allowing us time to address the comments and concerns brought to our attention. Travelocity is responding to the consumer complaint from Ms. ******* ******** (BBB case number XXXXXXXX) regarding Itinerary XXXXXXXXXXXXXX. Our records indicate that Ms. ******* ********'s itinerary was cancelled and the hotel reservation and shuttle transportation booking were refunded upon cancelling. We understand Ms. ******* ******** is requesting a full refund her flight reservation since she was promised a refund and as of now no refund has been received. Upon reviewing Ms. ******* ******** 's itinerary, we were able to verify that Ms. ******* ********'s refund request has been already handled and resolved on September 02nd 2021 in which, a full refund for the flight reservation was processed for the amount for $1,205.02. The funds could take up to 24 hours to show up in her account, depending on the bank. We understand and are aware that this took a long time to be resolved and hours on hold for Ms. ******* ********. As gesture of compensation and goodwill, we have issued a Travelocity Travel Coupon valid for a future hotel stay for the amount of 150.00 USD. Find terms and conditions were provided to Ms. ******* ******** by email. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Javier V****** Corporate Correspondence Team

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Booked a trip through Travelocity. I had to cancel the trip because I found out I have cancer. We had purchased the travel insurance and tried to use it. Problem is that Travelocity contacted the air line and set up a credit with them. Now we can't use the insurance because Travelocity arranged for a credit we didn't ask for and the insurance won't accept the claim. Now we have a "credit" with an airline we may never use and will most likely loose all our money. We have spent hours upon hours on the phone and can't get anyone to understand what the problem is.

  Business response

  11/08/2021

  Business Response /* (1000, 5, 2021/09/02) */ September 02nd 2021 Better Business Bureau Fort Worth, TX Complaint Department RE: Travelocity Case: XXXXXXXX Dear Better Business Bureau, Thank you for taking the time to contact Travelocity regarding an issue from our customer. We appreciate the Better Business Bureau ("BBB") allowing us time to address the comments and concerns brought to our attention. Travelocity is responding to the consumer complaint from Ms. Natasha ***** (BBB case number XXXXXXXX) regarding Itinerary XXXXXXXXXXXXXX. Our records indicate that on July 06th 2021 Mr. ******* ****** contacted our customer service team and voluntary requested the cancellation of his flight reservation with Aer Lingus going to Dublin, Ireland in which normal policies from the ticket were followed in which, tickets were booked as nonrefundable that is why no refunds were issued. We understand Mr. ******* ****** is requesting a full refund for his cancelled itinerary due to he had to cancel due to medical circumstances. We would like to confirm that as Travelocity, we do not charge any change or cancellation fee, but we are subject to Aer Lingus policies already set on ticket policies which they stated that tickets cannot be refunded. However, in order for Mr. ******* ****** not to lose the value of his reservation, Aer Lingus allows passengers ** receive a travel credit for the amount of $695.32 per passenger ***** for reissue and travel within 18 months from original ticket issue date. As a result, we are unable to override Aer Lingus' polices and issue a refund. We understand Mr. ******* ****** bought at the time of booking a trip insurance that covers any cancellation due to deaths or illnesses. In case Mr. ******* ****** has not contacted the insurance provided to submit a refund claim, our best recommendation is contact them so they can inform Mr. ******* ****** how to submit a refund request (as Travelocity, we cannot guarantee a refund will be approved since it is subject to be approved by AIG). A separate email has been sent to Mr. ******* ****** with the terms and conditions of the travel credit Aer Lingus has provided. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Javier ******* Corporate Correspondence Team

• Initial Complaint

  08/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I reserved a room at Super 8 Hotel in Statesboro, GA for two nights. 4/17/21 to 4/18/21. When I got to the hotel, my reservation was not present. So, I had to pay for a room on the spot. I had previously paid Travelocity for the room already. I contacted Travelocity. Customer service first said that they needed to contact the hotel manager. As time went on, emails between Travelocity and myself went on. Some unanswered. One said that it wasn't their policy to refund in this situation. The hotel manager later contacted me and told me that the reservation just showed up and that he would gladly speak to Travelocity, since he does a lot of business with them. So. Travelocity owes me $135.40.

  Business response

  11/05/2021

  Business Response /* (1000, 6, 2021/09/07) */ Dear Better Business Bureau, It has been my pleasure to assist with Case #XXXXXXXX. Our findings and resolution to the case are listed below. Findings: We can confirm that this reservation was created on April 17, 2021 via mobile site for arrival on April 17, 2021 and departure on April 19, 2021. At the time of booking, the customer agreed to the following cancellation policy: Cancellations or changes made after 11:59 PM local hotel time, Friday, April 16, 2021 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value. Unfortunately the hotel did not find the booking made via travelocity and charged the customer a second time for the stay. Finally we could reach the hotel and they confirmed us the double charging and allowed us to refund the booking amount paid to travelocity. Conclusion/Resolution: We would like to offer our apologies for any inconvenience this may have caused the customer. We have issued a refund in the amount of 170.74 USD. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or on the next billing cycle. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Kind regards, Juliane H. Global Customer Resolutions Team Consumer Response /* (2000, 8, 2021/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund is the right thing to do. Thank you.

• Initial Complaint

  08/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a reservation in Dayton House Resort through Travelocity (# XXXXXXXXXXXXXX ). My flights there were cancelled by Spirit Airlines. I immediately contacted the Hotel and Travelocity about it and asked Travelocity for refund. They responded with an official letter which stated: "We advocated with the hotel on your behalf, however, the property at which you booked your stay for itinerary XXXXXXXXXXXXXX has declined to issue a refund. According to the hotel, you were able to use the reservation." However, the Hotel sent me a different letter which contradicts the statement of Travelocity. The Hotel said: "guest plane was cancelled and a no show charge for one night was applied." I was surprised by this discrepancy, I contacted Travelocity and asked them if there are going to return my money for all nights except the first one. They told me yes and that in 24-48 hours they will send a form by email. It was on August, 16 and since that I did not receive any emails or refund.

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/09/07) */ Dear Better Business Bureau, It has been my pleasure to assist with Case #XXXXXXXX. Our findings and resolution to the case are listed below. Findings: We can confirm that this reservation was created on 06 JUL 2021 via website for arrival on 02 AUG 2021 and departure on 05 AUG 2021. At the time of booking, the customer agreed to the following cancellation policy: Cancellations or changes made after 7:00 PM local hotel time, Monday, July 19, 2021 are subject to a hotel fee equal to 1 night(s) plus taxes and fees. If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the hotel of up to 100% of the booking value. The customer informs, that the reservation could not be used due to a flight cancellation. Conclusion/Resolution: We would like to offer our apologies for any inconvenience this may have caused the customer. Unfortunately, we were not able to obtain approval for a refund from the property. The hotel has declined to offer a penalty waiver and charged the full booking amount. Therefore we regret to inform, that under these circumstances we can't proceed with a refund for this booking. However, the customer advised, that the hotel provided a letter to him, informing that only a no show charge for one night applied. If the customer would be able to provide this letter to us, we are happy to support further and confirm this statement with the hotel. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Kind regards, Katrin ***** Global Customer Resolutions Team Consumer Response /* (3000, 7, 2021/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The letter from the hotel was sent to me through Travelocity. It is in their system and they can see it. Please see attached the print screen. Again, this response contradicts what the Travelocity agent, with whom I spoke last time, said to me.

• Initial Complaint

  08/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 4, 2021 I booked a room through Travelocity at Springhill Suites in Columbus, Ohio for July 10, 2021, for $111.86 I also bought booking protection for $9.00. Confirmation #XXXXXXXXXXXXXX. When I printed out the booking, the date had changed to July 18, 2021. I called Travelocity & was told the hotel would have to change the date. I called the hotel & was told that since Travelocity booked the room, they would have to make the adjustment. the hotel rep further told me that Springhill Suites was completely booked for that date but did have a room in Townplace Suites next door for $218.00, which I booked. I then cancelled my reservation with Travelocity and requested a refund. On July 22,2021 I received an e-mail from Travelocity saying they attempted to contact the hotel for a refund but were unable to make contact. August 7 I sent another e-mail stating I would file a complaint by August 13 if I have not been refunded. As of this date I have not received a refund.

  Business response

  11/03/2021

  Business Response /* (1000, 5, 2021/09/06) */ Dear Better Business Bureau, It has been my pleasure to assist with Case #XXXXXXXX . Our findings and resolution to the case are listed below. Findings: We can confirm that this reservation was created on 2021, 4th July via website for arrival on 2021, 18th July and departure on 2021, 19th July. At the time of booking, the customer agreed to the following cancellation policy: The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. On 2021, 19 July the customer contacted us in order to cancel his booking. Unfortunately, we were not able to obtain approval for a refund from the property. As the hotel has declined to offer a penalty waiver we can't proceed with a refund for this booking. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Kind regards, Iris ******* Global Customer Resolutions Team Consumer Response /* (3000, 7, 2021/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid the money to Travelocity, not the hotel. I have attached a copy of my bank statement

• Initial Complaint

  08/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked 2 one-way flights with Travelocity for travel on August 29, 2021,from Catania, Italy to Boston,MA. I now need to fly from Catania to JFK on the same date instead of Boston. I went on Travelocity website and followed the prompts to change flight which gave me an option to change the flight for an increase fare of $198. When I attempted to take the next step on the website it said that I needed to call customer service. I called customer service eight times last night over three hours. I was hung up on five of the eight times. I was put on hold twice for very extended periods. Finally I canceled the flights and took the credit thinking I could rebook. When I try to rebook the flights through their website I ran into the same problem to call the customer service. Which I did again multiple times. Every time I would give the information to the agent and I would either be put on hold or disconnected. They are stealing my $ as I cannot rebook/use the credit $424.45 pp -$848.90 total

  Business response

  11/22/2021

  Business Response /* (1000, 9, 2021/09/26) */ September 27, 2021 Better Business Bureau Fort Worth, TX Complaints Department RE: Travelocity Case XXXXXXXX Dear Better Business Bureau, Thank you for taking out the time to contact Travelocity regarding an issue from our customer. We appreciate the Better Business Bureau ("BBB") allowing us time to address the comments and concerns brought to our attention. Travelocity is responding to the consumer complaint from Ms. ****** **** (BBB case number XXXXXXXX) regarding the itineraries XXXXXXXXXXXXXX & XXXXXXXXXXXXXX. Our records indicate that on July 22, 2021, a flight reservation was booked with flights departing from Catania, Italy to Boston, MA, United States via Rome, Italy for 29 August 2021 with KLM under itinerary XXXXXXXXXXXXXX and XXXXXXXXXXXXXX. The total cost of the two bookings was $848.90. We understand that Ms. **** is looking forward to receiving a refund of $848.90. Upon receiving this complaint, we checked our records and apologize for the inconvenience caused with the flight re-booking. We understand that Ms. **** tried contacting the customer care team for assistance and was unable to book flights using the available credit. We regret the inconvenience caused and as an exception, we have processed refunds of $424.45 for each booking. A total refund of $848.90 is now under way and should reflect o the original mode of payment in 5-10 business days. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Jaspreet **** Customer Resolutions Team

• Initial Complaint

  08/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Monday August 2nd, I made a reservation for hotel in Monroe, NC. Priceline rating was 2.5 stars which I thought would be clean and safe enough to spend the night. However after checking in and going to my assigned room I quickly realized that this was not a safe location for me to stay, I drove away and had to made a second reservation for a 3star rating hotel room, which was absolutely what was expected. It was deceitful for Priceline to use for whatever reason a rating that is not accurate, causing me to purchase a second reservation and the resulting delays and stress.

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/08/22) */ Dear Better Business Bureau, It has been my pleasure to assist with Case #XXXXXXXX Conclusion/Resolution: We would like to offer our apologies for any inconvenience this may have caused the customer. However we are not able to find a recent booking with this email address. We would like to receive a bookings number and email address. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Kind regards, Global Customer Resolutions Team Consumer Response /* (3000, 7, 2021/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The attachments to this complain, clearly show a Priceline official communication stating both reservations, for the same date with 23 minute difference indicating the unsafe conditions a the 2.5 star rated hotel. If Priceline claims that no such reservation exist after officially confirming both reservations from their "****@travel.priceline.com" email address then we have bigger problems that only help better illustrate the prejudice of their actions. No one in good faith can argue that this a Priceline official action wether they used third parties or not, the booking transaction and payment was done directly between Priceline and myself and that's why I look for satisfaction directly from them. Business Response /* (4000, 14, 2021/10/21) */ Hello Better Business Bureau, Due to the customer's continued dissatisfaction, the case has been thoroughly reviewed again. We have looked into our system and also have exhausted all of our tools. We have not found a booking under that name. We are not the company noted if the customer has an issue with another company they should take it up with that company Travelocity has no bookings under this customers name and email. The customer has not provided an itinerary number we have to close this case and move on. Based on the facts of this case, we have no additional information to provide regarding this complaint and we are not able to proceed with any refund for this booking. Kind regards, Jalen B. Global Customer Resolutions Team

• Initial Complaint

  08/17/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 3/3/21 we booked and paid for a hotel room through Travelocity at the Margaritaville Resort in St. Thomas USVI for arrival 7/23/21, departure 7/28/21. Itinerary #XXXXXXXXXXXXXX. The booking agreement, states "cancellations or changes made after 11:59 am on July 21, 2021, or no-shows are subject to a property fee equal to the first night's rate plus taxes and fees." Beginning on 7/11, I made 8 attempts with Travelocity and the hotel to shorten our stay and depart on 7/27. I was told each time the only way to make the change in their system was to cancel our current reservation and make a new one, but that could not be done since the hotel was sold out. I explained each time that I did not need or want a new reservation. I only needed to shorten our current stay by 1 day. I requested to speak to a supervisor and was told each time one would call in 24 hours. No one called. We checked out of the hotel on 7/27. I made two more attempts after the trip and they were denied.

  Business response

  11/18/2021

  Business Response /* (1000, 10, 2021/09/19) */ Dear Better Business Bureau, It was my pleasure to assist with case XXXXXXXX. Our findings and resolution are listed below. FINDINGS: We can confirm this reservation was booked on March 3, 2021. With reviewing the customer's complaint and the notes on the account, we can see that they wanted to check out one day early. The customer did contact us several times to change the check out date but we did not have the availability in our systems to do so. We then contacted the hotel and they advised that they were sold out and they weren't able to make the changes either. Even if we just wanted to remove 1 day from the stay, the hotel had no inventory to allow us to complete these changes. The last day the customer contacted us via phone was July 21, 2021. CONCLUSION/RESOLUTION: We would like to offer our apologies for any inconvenience this may have caused the customer. Since we were unable to change the check out date for the reservation and it is now past dated, there is no further action needed from our side. Thank you for bringing this matter to our attention and allowing us a chance for resolution. Kind Regards, Page H. Global Customer Resolutions Team Consumer Response /* (3000, 12, 2021/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Travelocity's response is unacceptable. NO WHERE in our booking agreement did it say we could not make changes to our reservation. The agreement is included in the original attachments. "Availability in our systems" to make the change is a limitation of the Travelocity system and should NOT impact the customers ability to make a simple change. The fact that the hotel was sold out means they benefited from us shortening our stay, because they had the ability to sell the room for more than we were paying. I feel certain if you look at the hotel records you will see that the hotel did indeed resell that room for the night of the 27th. We were told we had to check out by 10:00am and housekeeping was cleaning the room within minutes of us leaving. I worked in hotel management for many years and and have a very deep understanding of how reservations and revenue management systems work. I am at a loss as to what an ordeal this has been but feel compelled to continue as I assume this is happening to many others who book rooms through Travelocity. Business Response /* (4000, 14, 2021/09/24) */ Dear Better Business Bureau, Thank you for allowing us the opportunity to respond to this rebuttal for case #XXXXXXXX. Due to a system limitation, we were not able to reduce the length of stay on this reservation. As such, I have issued a refund for the unused night of July 27, 2021 in the amount of 363.23 USD. The refund will process on our side within 24 hours and return to the form of payment, used at the time of booking, within 3-7 business days or on the next billing cycle. I apologize for any inconvenience this may have caused our customer. Thank you, The Travelocity Global Consumer Relations Team Consumer Response /* (2000, 16, 2021/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the refund I requested. Thank you BBB!

• Initial Complaint

  08/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Travelocity processed a partial refund of my travel itinerary and issued a CREDIT to Delta Airlines on 7/6/2021. I was told a refund request would be sent but instead a credit was issued. I was told to call Delta Airlines to request the refund on 7/6/2021 because Travelocity doesn't handle that portion of airline refunds. I called Delta today and was told the opposite, that Travelocity has to issue a refund since the itinerary was purchased through them. The approximate refund amount is $500 - $700. Travelocity refuses to send a refund request to Delta for a fully refundable flight. I'm also being told it will take two months to process this refund to Delta, per the customer reps at Travelocity (7/6/2021 and 7/15/2021). I still have not received the funds.

  Business response

  10/20/2021

  Business Response /* (1000, 5, 2021/08/22) */ August 22nd 2021 Better Business Bureau Fort Worth, TX Complaint Department RE: Travelocity Case: XXXXXXXX Dear Better Business Bureau, Thank you for taking the time to contact Travelocity regarding an issue from our customer. We appreciate the Better Business Bureau ("BBB") allowing us time to address the comments and concerns brought to our attention. Travelocity is responding to the consumer complaint from Ms. ******** ****** (BBB case number XXXXXXXX) regarding Itinerary XXXXXXXXXXXXXX. Our records indicate that Ms. ******** ******'s flight was voluntary cancelled and as per the policies stated on the reservation, the reservation was refundable minus a cancellation fee of $200.00. We understand Ms. ******** ****** is requesting a full refund for the flight reservation since she was promised a full refund not a partial refund. Upon reviewing Ms. ******** ******'s itinerary, we were able to verify that Ms. ******** ****** refund request associated to the Delta Airlines' flight has been already handled and resolved by our customer service team on August 17th 2021. The refund issued by Delta Airlines was for a total of $570.95 honoring the cancellation policy of the ticket. We noticed Ms. ******** ****** purchased The Travelocity Protection Package Protection Plan, this insurance covered the cancellation fee of $200.00, this was previously processed back on July 06th 2021 and this makes a total of $770.95 which was the full value of the ticket. Refund from Delta Airlines may take up to 12 weeks to show up in her account, depending on the airline and her bank and for Travelocity's refund that refund could have taken up to 24 hours to show up in her account, depending on the bank. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Javier V****** Corporate Correspondence Team Consumer Response /* (2000, 7, 2021/08/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩