Complaints

This profile includes complaints for Premier Truck Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premier Truck Group

  4200 Port Blvd Dallas, TX 75241-7637

• 

  Premier Truck Group

  1610 N Collins Fwy Howe, TX 75459-4756

• 

  Premier Truck Group of Fort Worth

  1804 NE Loop 820 Fort Worth, TX 76106

• 

  Premier Truck Group

  3040 Irving Blvd Dallas, TX 75247-6213

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/2 Towed truck to Premier Freightliner South Dallas $450. Told service advisor need cpc truck wont crank or start. Advisor charges $440 for diagnostic and $220 to tow 20 ft in shop. 12/3 Advisor tells me its stalk shifter causing the no crank. I tell advisor another shop tryed a new stalk already didn't fix it only thing that fixed it was new cpc. Advisor says tech says my shifter failed. Advisor chargers $350 for labor installing stalk shift (5 minute job) and $179 for new stalk shift. 12/4 Advisor says new stalk shifter didn't fix the no crank. (Surprise) Says I need cpc. 12/5 I purchase cpc $1800 through another shop and put it in myself truck cranks right up. 12/6 I go to pick up truck from freightliner they say I owe $1100. $440 for diagnostic, $220 for 20 ft of towing, $350 for installing stalk 1.5hrs of labor, and $179 for the new stalk. So i ask if they can help me out with the charges, seeing how I literally told them what the problem was and they didn't even fix the problem themselves I did. They said they already took off shop supplies and something else which took the charge from $1400 to $1100. Only because I needed to get my truck back on the road I borrowed the money from a friend and payed them. I told them to leave my old stalk in the truck and when I got the truck back put my old stalk shifter back on just to see if it had failed like they said. Drove all day with it worked perfectly fine. Every time I come to this freightliner I pay thousands and they never fix the problem it's ridiculous. The small shop I originally went too didn't even charge me to figure out it was the cpc.This freightliner wants you to pay them to guess on fixing your truck, and beyond unprofessional. The only reason I got my truck towed to them is because my warranty company said they would cover the cpc, but later said it actually wasn't covered. My issue with this freightliner is that they never take responsibility when they mess up and over chargeing for simple installs.

  Business Response

  Date: 12/09/2024

  The customer is good with us crediting him back for the stalk switch repair. Total credit back to the customer is $538.34. The customer was happy with the resolution. 

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is completely stealing from and scamming people. I paid for an oil change and service on brand new rv generator as it was already there for speedometer issue. After 2 months of the manager ***** lying about the part delivery date we determined they missed delivery and wanted to get lost part dispute with ******* resolved instead of order another to fix issue. I told him I had missed 2 races already while they strung me along so I'd pick up rv until parts came in. I asked him to then verify the generator service was done. He called to confirm it was done and I could pick it up. After a hour and a half drive there I went in their office...paid $400+ for the generator service and got my keys. As I went to rv to leave I opened the generator compartment to realize the bolts I left in the cover hand tight and half screwed in with from cover not fully seated were exactly in the same place as when I left it.. I looked back at a picture from the day I dropped it off to confirm...I then pulled the dipstick to show oil was solid black, full of residue and smelled burnt. Nothing was touched. I went back into the office to speak with manager. The lady goes back and I hear her say "another issue". Showed him the oil and walked him out to rv an explained how I knew it wasn't touched. I asked him to refund my card since he could see it clearly was not touched and they could do the service when I brought it back to fix speedo. He proceeded to call me a liar and that he knows it was completed because he trusts his tech word over mine. There is no question it wasn't done after he saw what I showed him. He at that point started to say I was looking to "get something for nothing". It's a $400 ticket on a $350,000 rv. Money is not a factor. I asked him to pull the cameras to verify the work was done. He then tells me "it's likely we would not be able to see because of the way they pull the trucks in??? This company is clearly stealing from people. Extremely unethical business practices. On my drive home I posted it online on my local rv group and 3 other people posted similar or worse experiences at same location. At this point I don't care about the $400 as the credit card company will take care of the chargeback. I want people to know you can not do business with this company as they are knowingly scamming to make extra money. This is the beginning of a long road for them.

  Business Response

  Date: 01/09/2024

  The customer was contacted and a resolution has been reached. 

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Freightliner tractor from Premier Truck Group on 1/19/2023, located at Premier Truck Group of Dallas, **** **************, Dallas, ** 75241-7637. I selected a truck, had someone come and check the truck out, it was approved. When I came back ******** stated the truck was no longer available and showed me another truck. I test drove the truck and all seemed ok. I had some, what I thought were minor requests for repairs. They completed them. However one request was to repair the issue with the brake lights. Since I am not a mechanic and had no idea what the issue was. I was also informed that the truck had undergone a DOT inspection and was provided paperwork stating the same. They claimed to have fixed the issue but later the light tuned on again. After awhile I had several loads that I handled, when unloading one load I heard a pop. I started experience issues with the brakes. I took the tractor to a mechanic in *******. He found that the calipers were bad, the brake pad on the front driver side was completely missing, the brake pad on the passenger side was warped and the brakes on the back were just about completely worn out. I believe KK and Premier placed us and the driving public in danger with their reckless disregard just to make a buck. I contacted Premier to reimburse me for the repairs. They gave me run around talking they needed to speak the manager, blah, blah. I asked for the manager's number and he gave me a disconnected number. I attempted to call him back and he refused to answer the phone. I paid over $3800 for repairs, lost 3 days of work and now I need to hire a lawyer. SMH.

  Business Response

  Date: 04/10/2023

  I am the person that filed the original complaint. I am withdrawing the complaint because that did the necessary to facilitate a resolution. You can contact me ************. I am currently in the ****************** and reception my not be the best. If you like you can reach at ***************************** to verify the withdrawal. 

  Business Response

  Date: 04/13/2023

  Premier Truck Group General Manager ************************* reached out to the customer and reached an amicable settlement. The customer agreed to pay a portion of the invoice and Premier truck agreed to credit a portion of the balance. The customer agreed to remove his ******************** complaint. 

  Customer Answer

  Date: 04/17/2023

  I have reviewed the business response and accept this resolution. 

   

  From: Gaja X [mailto:*********************************]
  Sent: Wednesday, April 12, 2023 5:50 AM
  To: CompanyAnswers <**********************************************>
  Subject: FW: Ticket #KA28T: Ticket from *********************** Message: I filed complaint ******** last week and would like to remove it.

   

  I would like to withdraw complaint number ********.

   

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/04/22 Service Advisor was **** Justin J****. Amount of money paid to shop $4,158.57 Shop was suppose to repair truck D.E.F system issues. The issue that I have is that I had to come back three times over a two week period dealing with the same issue. Truck never was fixed properly. The fourth time i broke down in Seminole, OK and had to actually get towed to a different shop and paid $590.00 for tow bill. Now I have to pay more money for repairs. Honestly after the first time coming back to Premier Truck Group, I should have never had to pay for anything except parts because the work done wasn't sufficient. I had to borrow $2,422.05 from the company that I'm leased to for one of the invoices. This was for nothing. This situation has put me in a financial bind and i find it unprofessional to charge a person for an improper job. I wasted too much time waiting for the shop to give me back my truck. Still wasn't fixed. No, this business has not resolved the issue. Invoice #********, ********, ********

  Business Response

  Date: 01/23/2023

  Business Response /* (1000, 5, 2022/11/09) */ TO whom it may concern. We have been able to review the repair concerns with customer directly via telephone. As noted, his unit is currently down in Seminole Ok with an Injector failure which appears to have caused some other downstream failures. We have discussed this with the customer as well as the repair facility in Oklahoma. The customer has noted he understands the current issue is not related to our repairs. However, in an effort to assist the customer due to some of the back and forth with our facility we have agreed to refund a portion of his repair cost with us. He has stated he agrees with our support and was appreciative of the refund we are placing n his credit card. We value our customer relations and strive to do our absolute best in taking care of our customer needs. Consumer Response /* (2000, 7, 2022/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01Aug22: 1525.82 05Aug22: 3109.44 07Aug22: 5308.57 15Aug22: 2635.16 23Aug22: 231.32 Took truck in for check engine light on,above are the charges that have been paid and the issue has still not been resolved. Repairs began with them saying it was fuel cup injector issues this didn't fix the issue, I took the truck back for them to honor their warranted work and it has led to one thing after another and still no resolution. Premier says they contacted Detroit to try and fix the issue and it just seem to be a guessing game. The truck is still at the shop in Amarillo Texas and now I have been given a quote of anywhere between 3,000-13,000 Where and when does this end, I have trusted them to honor the work and not continue to charge more and come up with more maybe this it. Please help to resolve this matter.

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/09/29) */ Contact Name and Title: Deon ********* Contact Phone: XXX-XXX-XXXX Contact Email: **********@premiertruck.com I attempted to contact the representative for Mr. ******** on 9-28 at 12:42 pm. We called each other back a few times until finally contacting each other at 1:53 pm. We discussed the repairs and the status of the truck. I had offered to refund the customer $1000.00 for goodwill to help offset the repairs that they did not feel we preformed correctly. they asked for me to review it again and get back to them today. I did send an email back to them this morning with an attachment with everything we have done with notes on why we did it. I will update this case as the customer contacts me.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I was involved in an accident with my semi truck, They agreed to an estimate with the insurance, they estimated and confirmed completion on the 21st of this month. Then they said one more week and now they're saying another week, this affecting my well being this truck is my livelihood and can't work on another place because they keep promising completion and failing to deliver, I'm afraid next week they'll just make some lame excuse to not finish the job

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/04) */ Contact Name and Title: Sean Gillam Contact Phone: XXX-XXX-XXXX Contact Email: *******@premiertruck.com This situation has been addressed and resolved with Mr. ********. It was agreed that his concern should have been directed at the insurance side and not the repair side of his unfortunate accident. The BBB should be hearing from him to remove this complaint. Consumer Response /* (2000, 7, 2022/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) After explanations and clarifications from Mr ****** and Mr ******** it was agreed that the part that acted wrong was the insurance; I'm satisfied with their response and help, as I'm thankful to the BBB for showing concern for the my case.

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 29th 2021 I had my Tractor/trailer towed into Premiere Truck Group of fort worth due to a fuel issue. service writer was named Dyson Willingham, i specifically told Dyson upon drop off to check the check valve, return valve and fuel pump. Most like it was going to be the fuel pump. 8/2/21 Dyson sent request for approval to diagnose the issue. i approved. totaling $2,329.62 for Batteries and diag. 8/2/21 Dyson sent me an email that the truck was still not running. i told him to check the (check valve). 8/13/21 Dyson sent another approval request @$3,174 now for another diagnoses. (still no check valve replace) 8/25/21 sent a revised quote for approval to continue diag.9/1/21 Dyson sent ANOTHER request for $4,506 to continue diag. Between 9/1/21 & 9/10/21 i told dyson to get me a quote for a fuel pump because he called and said its probably the fuel pump. 9/18/21 Dyson asked sends a revised quote $5,759 to continue troubleshooting. I emailed him if he thinks its the fuel pump, to get it changed out and complete! 9/29/21 Dyson asked for approval to continue with the repair (with parts in stock); at this point ive stated multiple times what to change out, Dyson failed to listen and continued "troubleshooting" now totaling $6,502.. From 9/29/21-11/30/21 Dyson and i went back and forth via email for troublshooting and waiting 30days for the shop to get a tool to remove parts. Fast forward to January 2022, Techs now replaced fuel pump and fuel pump drive gear and send me ANOTHER invoice for more troubleshooting after 5months of B.S! After replacing the fuel pump they find a few small issue with lines and replaced those. Had they done what i asked in the beginning my truck would have been done within a few weeks and costs thousands less! Justin the lead service manager has failed to work with me regarding my final invoice with $6,724 for (labor and troubleshooting) + $1,822 (for parts)! They have bullied and manipulated this whole job costing me months of stress money!

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 7, 2022/08/02) */ We have been working directly with Mr. ****** on resolving his concerns. At this time we have worked through the repair and have settled on a discounted amount for the customer to pick up his unit. He has committed to pick up his truck in the coming days. We are committed to doing our very best for our customers and feel we have come to a fair resolution.