Complaints

This profile includes complaints for Ganas Ya's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ganas Ya

  Dallas, TX 75247-5070

• 

  Ganas Ya

  8315 C F Hawn Fwy Dallas, TX 75217-7010

• 

  Ganas Ya

  6021 Connection Dr 4th Floor Irving, TX 75039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/13/2023 I went to purchase a used vehicle from this business. They did not have the vehicle they promised me. They found another vehicle at another lot but it had no battery charge (ev) they would have to tow it to the sales *** home charge it just enough to take me to a super charger. The sales *** ****** ******** was very sketchy about the whole thing and had me fill out blank DMV paperwork and asked me to fill an affidavit saying I own my own business and I make ** amount of money so I can qualify for the vehicle. I did not have a good feeling about the whole situation and ended up leaving before completing the purchase. The business then proceeded to charge me $1000 to my debit card and will not return the money.

  Business Response

  Date: 11/22/2024

  I unable to locate any information on a sale for Mr. ************************* provide a receipt or any information that will assist me in locating the sale.

  Thank you,

  *****

  Sr Compliance Analyst

  Business Response

  Date: 12/02/2024

  We investigated this matter further and we were able to locate the transaction mentioned in the complaint. Our ** team mentioned that this transaction was disputed with Mr. ***************** Until the dispute is resolved, we cannot process refund. 

  I advise Mr. ***** *** to follow up on the dispute with his bank to check status. 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in July 17 2018 **** fusion and I have been having problems after problems the first 2 days with transmission and motor issues took vehicle to shop and they told me I would get a loner vehicle never received loner vehicle and they had vehicle for 2 weeks I get vehicle back and I still have the same issues with this vehicle and now other issues car wouldnt start the first day after getting vehicle back find the problem battery had to be replaced and then the air conditioner stop blowing I continue to contact the dealer and they say bring vehicle in for diagnostic and repair and I continue to have the same issue I reached out to DMV and they told me that with these vehicles theres always transmission issues thats unrepairable and whats gon happen is they gon replace the piece thats faulty and the issue gon to keep happening and Im living proof its continuing to happen I dont have money laying around I have 2 kids and currently pregnant with high risk pregnancy and this is stressing me out cause I dont have any way to get my kids back and forth to school or get myself back and forth to work please I need help with this issue I asked them to please jst put me in another vehicle or just give my money I had invested in this vehicle back so I can have something reliable yesterday was 100 degrees in ****** and very uncomfortable without air conditioner inside the vehicle and I dont want this is to be the reason I go into labor to early either please if yall can please help me..

  Business Response

  Date: 10/01/2024

  This shall serve as Ganas Ya ********** (the Company)formal response to the complaint filed by Tomorrow White (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 
  
  Thank you for bringing your concerns to our attention.
  Upon reviewing the details of your account, I would like to confirm that you contacted our Customer Advocacy team on September 20, *********** which you were provided with the necessary steps to have your A/C checked. Unfortunately, the call ended before our agent could assist you in scheduling a diagnosis.
  Please note that used vehicles sold at Ganas Ya come with a limited warranty, and there are established procedures for arranging diagnostics. Additionally, loaner vehicles are available in limited quantities and are assigned on a first-come, first-served basis.
  

  If you would like assistance in scheduling a diagnostic, we encourage you to reach out to our Customer Advocacy team at ************.

   

  Thank you for your understanding.
  Best regards,

  Customer Answer

  Date: 10/09/2024

  No I have not only called complaining about A/C issues that cuts on and off When it wants like theres electrical issues with this vehicle the transmission they said they replaced have not been replaced or fixed the vehicle still have same issues as before stalling not catching speed on 25mph and while tryn to catch speed I can feel the engine like its gon come out the hood and the only thing they say is bring the vehicle but I will not have any way home from them keeping the vehicle for days which puts me in a bad position far as work and missing work is an chain of reactions of missing pay which would put me behind on all my bills including this 299 car note every 2 weeks either fix the vehicle correctly or jst give me my money back and let me go find a more reliable vehicle for my self and family 

  Customer Answer

  Date: 10/10/2024

  I am rejecting this response because:  No I have not only called complaining about A/C issues that cuts on and off When it wants like theres electrical issues with this vehicle the transmission they said they replaced have not been replaced or fixed the vehicle still have same issues as before stalling not catching speed on 25mph and while tryn to catch speed I can feel the engine like its gon come out the hood and the only thing they say is bring the vehicle but I will not have any way home from them keeping the vehicle for days which puts me in a bad position far as work and missing work is an chain of reactions of missing pay which would put me behind on all my bills including this 299 car note every 2 weeks either fix the vehicle correctly or jst give me my money back and let me go find a more reliable vehicle for my self and family  

  Business Response

  Date: 10/16/2024

  This shall serve as Ganas Ya ********** (the Company)formal response to the complaint filed by Tomorrow White (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  As previously stated, I strongly encourage you to schedule a diagnostic to evaluate the issues you are reporting. After reviewing the customers account, there has been no further communication since September 20th.The vehicle cannot be fixed if the customer is not making arrangements to schedule a service appointment.

  
  Customer Advocacy team at ************.

  
  Thank you.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Ganas Auto Group on ****************************** Ca in February 2024. In the contract they charged me $638.00 for vehicle registration. However I have recieved notice from the *** that my registration is expired and past due. So now the cost is $1,070.00. $700.00 is the original registration fee but now I also have an additional $300.00 late fee. The dealership claims they refunded me a check for the registration. I received a check from them I believe in April 2024 but there wasnt any explaination what so ever as to what the funds were from. I had absolutely no way of knowing that I would need to pay these registration fees again, I had the understanding that the *** fees were already paid for. Ganas Auto Group hasn't been helpful in resolving the issue. The manager *********** yelled my wife and I in his office claiming it is my fault that I didn't call and ask what the refund in April was for.I told him I don't believe that is my responsibility. That their accounting department should be responsible. After my wife and I could see we weren't getting any where with the manager ************************ told him I was going to report him to the *********************** as well as the ************************************* Afterbthat *********** stood up from his desk pointing and screaming at me to Leave because now I was threatening him, he also threatened to call the police on me. My wife and 4 year old son were there to witness everything as well as another employee from Ganas. When I explain what has happened to the *** they say that the dealership is wrong and *** tells me to go back to the dealer for a registration fee refund but the dealership isn't being responsible in helping to resolve the issue. All I am seeking is reimbursement for the registration fees plus the late fee. Registration has been expired for 3 months.

  Business Response

  Date: 09/05/2024

  This shall serve as Tricolor Auto Group, LLCs (the Company) formal response to the complaint filed by ***************************** (the Customer) with the ********************.  Below is a summary of the facts as we understand them.  

  
  In **********, vehicle registrations expire on the same calendar date that corresponds to the vehicle's lifespan, regardless of when the vehicle is sold or re-registered. For example, if we determine that a vehicle's registration expires every May and it is resold in November and registered again in December, the registration will still expire in May. Consequently, fees will be calculated only for the months leading up to that expiration date.

  
  It is important to note that sales personnel typically calculate registration fees based on a full year, often without consulting the specific expiration date on the vehicle's record. The title transfer fee of $42.00 was paid and the remaining amount was refunded to you in the amount of $626.00. Therefore, we cannot honor a refund for the fees that have already been refunded to ******************. I apologize you did not receive clarification on our end to inform you of the reason for the refund. Any future registrations for your vehicle are the responsibility of the buyer after the initial registration. 
  

  
  

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2 2024 I bought a 2018 ************* it was a used car, it was supposed to have 1 year warranty for motor and transmission. Since I bought the car start having mechanicals issues I took the car on march *********************************** an answer one week later without fixing anything, while they wait for the broken pieces i have the car with me waiting for them to call and they never did , now 3 weeks later I still with the same problem .

  Business Response

  Date: 06/10/2024

  This shall serve as Tricolor Auto Group, LLCs (the Company) formal response to the complaint filed by ************************* (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 
  After reviewing the account and investigating Ms. ************** Our service team stated that repairs were completed on April 22,2024.

  
  According to service comments:
  Following the repairs and test drive, the technician
  confirmed that the vehicle's excessive vibration issue had
  been resolved.
  - The new engine mounts and torque mount have
  effectively stabilized the engine, resulting in improved
  performance and reduced vibration.
  
  If ************** has any further questions, please contact our Customer Advocacy team at ************.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck got reprocessed after ******* refused payment and now I am getting the run around to go get it back from the tow company in ********* I was told by collections through tricolor ganasya that it was not reprocessed but the guy I have been dealing with to get my truck is the only one saying it is and his name is ************************* I sent a new proof of address of where I am at in ********* on vacation and mine and my wife's social security award letters along with three more references I just want my truck back without being lied to anymore or get the runaround to get it I have been since March 26 to get this done and have been told different things by pretty much everyone I talk to or get hung up on

  Customer Answer

  Date: 04/04/2024

  I have damage that has been done to my truck and I have some missing that was in my truck like my kids hospital copy of his birth certificate to order it and my brand new ******** switch is Missing and also my wife's wedding rings are also missing I just got the truck back today after getting the runaround for three days and some of my child's things are Missings like clothes toys and baby on board sign and brand new diapers and wipes formula that was just brought before that truck was taken is gone because I was going to get the stuff out after getting back late from buying all that stuff the next morning and they are still giving me the runaround to change my payment schedule from every two weeks to monthly like it was supposed to be in the first place and after I just spent my whole fixed income for me and my wife they want more money April 20 the and if I don't pay them I am back in the same boat I just was in and it's all because they won't change what they are supposed to and now they are saying I owe more for the truck then I originally brought the truck for with my trade in  the price I originally agree to buy the truck for was  ********* dollars and they are saying my currently ******** I owe is ********* dollars after I just paid them ******** dollars for there mistake from refusing payment in the first place when I tried to make the payment I agreed to with them and for me getting paid only monthly from social security for me and my wife the agree was 594  a month payment and the sales men at ganasya said just double up after I caught the mistake and they never added my wife on but they used her income for the truck along with my income which totals 1415 a month and they refuse to fix that also I just want the issues resolved at this point and the damage they did to my truck exuste system fixed at this point because when the truck left here it was not that way and my stuff was all present and accounted for so they need to also fix that issues now because when I got in the truck after they brought it out from the tow lot it looked like a tornado went through the truck because every was gone through and put we're I didn't put it for what was left in the truck 

  Business Response

  Date: 04/11/2024

  Thank you for bringing these concerns to our attention. After reviewing the account, the unit was repossessed on March 26, 2024, and our agent commenced work on the account. However, we follow a specific process that requires complete documentation from the client for redemption progress. On April 1, the client submitted all necessary documents, following which the agent requested a review for redemption approval.  The account was approved on 04/01/2024, and the client made the payment (4/02/2024).
  

  The vehicle has since been picked up by **************. If there are any questions regarding your account, please contact our Customer Advocacy team at ************.
  

  Thank you.

  Customer Answer

  Date: 04/12/2024

  I am rejecting this response because:   I have brought a stolen vehicle and can't get it registered in the state of ********* and it should not be a runaround process to get things fixed that you the company messed up on in the first place and because of your company I now have a truck that doesn't work well now it has electric issues and drive train issues from being towed the WRONG issues and you said you would fixed the payment issues to monthly which you messed up Begin with and the towing company caused body damage to the truck and plug up one exhaust with dirt because they took it for a joy ride apparently 

   

  Customer Answer

  Date: 04/15/2024

  All I want is the company to fix the payment to monthly like it was supposed to be and I can pay it starting may 5 because I don't get my social security check until may 1st and ganays ya has already got all my money for this month and I am about to be in the same predictament again because they say to call this number and that number to get it changed to monthly I already have done that several times and it's still not fixed because they are threatening repossion again on April 21st and all because they won't change the payment schedule to monthly like I asked when I brought the truck that is all I want from them 

  Business Response

  Date: 04/17/2024

  I have investigated your concerns and have confirmed that there are no Stolen remarks for Mr. ****** vehicle. The vehicle is currently registered under the customers name. ************** must follow the process to transfer his registration to another state.  Please contact our titles department for further assistance with your transfer request: ************************************ for the mechanical issues, I recommend ************** to refer back to the limited warranty for the vehicle and contact  Customer Advocacy ************ for assistance in setting up an appointment to have vehicle diagnostic. 

  Business Response

  Date: 04/17/2024

  I have attached the current registration information for the vehicle. 

  Customer Answer

  Date: 04/17/2024

  I am rejecting this response because:   you are the one that damage the vehicle in the first place and yes the vehicle is registered for temporary registration from ***** only and you still have not fixed the payment is*** I guess if I have to get a lawyer and *** I will because it still should not be this hard to get things done and I am not paying 100 deductible to fix is***s your people don't know how to fix and you caused in the first place all I wanted was you to fix the payment is***s to monthly like it was supposed to be in the first place but instead when I call I am told to summit more verification or go to dealership in ******* ***** to get it fixed I already been there twice and they won't fix it and apparently your just cover your butts now and don't plan on fixing the is***s so now I will lawyer up 

  Customer Answer

  Date: 04/17/2024

  Apparently you are getting the idea of what you need to do to fix the issues I have already called you to fix the issues and I have all the proof from dmv here in ********* saying the truck is stolen and when I look the vin up online it says that vin belongs to a 2017 dodge ram promaster van so apparently there's sharde  dealings at your dealership where you steal from the poor to make yourselfs richer apparently and untill the issues are fixed and fixed promptly without me going back to ***** which is where your registration is good for only and I already tried to move the registration here and that's how I found out about the truck and that's why I did my own vin check all because what dealership doesn't give a copy of the title if there's is one with the financial company as lien holder I already called you to get that and all I got was saying I had to go back to ***** to register the truck I shouldn't have to if there's a title and I need the payment Change to monthly asap and will pay you may 5 the monthly amount as agreed to in the first place by sending the payment from cvs  and not a dime before because me and you wouldn't be in this mess if you had done that in the first place like asked to do I shouldn't have to keep calling to different departments through your company to get things done right which should of been done right the first time and I will be send pics of all the paperwork on the truck for the bbb to look at to see what I am talking about 

  Customer Answer

  Date: 04/18/2024

  I just call collections at ganasya and there title place to get a copy of the title with them as lien holder and was told I can't get a copy of title and that I have to wait 6 months from the date I brought the truck from which was February 3  before they would change the payment schedule to monthly I never heard of that before I heard to wait at least 30 days before any account changes are made so looks like I am losing the the truck again because  they still refuse to change or fix there mistakes and I look up record of the truck being registered in ***** like they said and there's no record of anything title or registration on the Texas DMV website because it ask for the last four of vin   number  I don't rember the guys I talked with there collections department or the females name through there title department 

  Customer Answer

  Date: 04/18/2024

  And all I need them to do is change the payment is said they could delay it but it will always put me a month behind but he said it would be two payments behind because  there's another one due may 4 apparently I don't like being behind on my bills because I always make sure they are paid because with my monthly income I have all my bill money accounted for and pay them on time but now because of ganasya I am falling behind because they wanted all my monthly income to get the truck back and then want more money more money at this point I am playing catch up for a very long time and I didn't get to pay rent or any other bills this month because of them and I never heard of having to wait six months to change the payment I was already told they could change it as after I got the truck back and now they say they can't I don't think they can't do it it's just they won't 

  Customer Answer

  Date: 04/23/2024

  Any update yet on anything further 

• Initial Complaint

  Date:02/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle on 11/20/2023 for $20,186. The odometer showed *******. About a week later, I paid to get the device history via Carfax. The report I got showed the vehicle had reached ******* miles in August 2023. I contacted the dealer and expressed my concern about the mismatch. They said they will get back to me when they confirm what I was telling them. I continue calling because they did not call me back as promised. When I talked with them, they said that was a system problem because they had the correct information and that they had the inspection with the corresponding mileage. I continued calling and asking them to adjust the price because the actual value of the vehicle was half the price I was charged, and they said I was wrong. Two months passed and when I called again they said the problem was corrected in the system, when I checked my vehicle odometer again, it was rolled back to $******* to match my purchase document. This latest report was modified to match their information, but I still have the first report showing almost ****** miles more than the miles the odometer was showing the day of the purchase. I think I have been victim of fraud.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Ganas Auto December 3 2023 gave them ***** down and a 2006 ****** Camry and they added 500 without asking me first to my contract by DECEMBER 13, ***************************************************************************** PERSON AND *********************** AND ***** had me sitting there for 2 hrs and just told me they sent and email to idk who and there is nothing they can do for me were rude and totally did not care about a resolution I want my **** dls back and my 2006 ****** Camry I am legally disabled this is unfair and hurtful

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership ran my credit they didnt show me the car that was listed on face book by the way its still there and when I came in no vin no car just kept asking for down payments every time I came in they never told me the price of the car and refused to give me the corporate office number.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** malibu on 6/5/23 from ganas un ***********. I put **** down. 1 week after my 1st payment the car breaks down .i called ganas talked to ****** who sold me the car i was 3 hrs north of them he assured me my warrenty would cover anything engine related n gave me numbers to call wich i did they asked if i could drive it to them hundreds of miles away ..no its on the side of the highway. They assured me id get a call in the am from them on what to do ..i did not i called them again explaining the situation they again said to call the service **** i did no answer then nor any calls i made sevral times. I had the car towed ..on the 5th day i did talk to someone who told me since i was far away to find a place to have it fixed and it had to be approved by him i got a text with what to do i did it rite then called back it was 3pm i got a recording they were closed . I text i called for sevral days to both customer service who sent emails to them to please contact me ..i got many promises and i called to much i guess cause i was told if i think im the only person with a broke down car ".. i replied i would hope so or is that what they sell cars that break down so many it takes 2 weeks to get a simple call back ..his reply was well what do u expect you bought a used car not a new one....wow really ganas i had the car for 3 weeks and paying a total of 49 thousand dollars for this used broke down car..i finally gave up n had repairs done...3 weeks i waiting being strung along noone ever called me except for a payment .they did say i could hold off on those then it broke down a 2nd time i had it tiwed fixed out my pocket warrenty would of covered it ..i was in the middle of getting your update on my amount to pay i emailed the invoices to ***** she was suposed to be getting me a credit i emailes asking so i could make two payments a week apart ..you took it ive called every day sent u what you required twice i have the money but im getin the runaround

  Customer Answer

  Date: 10/16/2023

  Thank you BBB...ive read so many complaints against ganas/tricolor pretty much ******* all the same people angry they got screwed over and cant do anything about it ..They are just running a prediatory shady buisness,  The  ways they conduct buisness has to be illegal. I just dont get that what there doing isnt illegal its a scam BUT  i guess the fourced binding arbitration clause keeps there fraud n lies hidden well and the arbitrator being on payroll noone can win im sure  and private..you have a statement when we look on your site that says the BBB has recieved so many complaints about ganas/tricolor that your only able to post less than 50% of them on your site ...next to that is a F -.....that speaks volumes ...sad so many people fall victim to there scam ..but like the saying goes ..Every dog has its day ...theres will come..

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 2014 *** 320i from this dealership in November 2021. I ended up falling behind on payments in late 2022 due to personal reasons and made arrangements and was able to get caught up on some of the payments. December 30, 2022 Tricolcor/Ganas Auto filed an ****-c on my behalf without my knowledge. I received form in the mail stating my debt had been cancelled. Based on my research I no longer owe anything to the creditor as the irs/government has forgiven my debt as well as my credit report went from repo status to account paid. July 11, 2023 my vehicle was repossessed. I was told the by the recovery company the vehicle had just been flagged. I spoke with a rep July 14, 2023 and was told in order to get my vehicle back I needed to pay $6000 for past due payments and re-enter into another monthly payment to pay $21,000 I owed. I stated to this rep that I no longer owed this debt due to the ****-c being filed. I was called a lier and still told I owed the company money. I offer to present all proof of this to him And he shut me down. I contacted the irs and they stated I was correct and proved that the company had in fact filed the ****-c and I owed them nothing and suggested I get an attorney because they were at this point trying to commit fraud by asking to pay for my vehicle and continue in a contract that had already legally been forgiven and paid. I have looked into all the several lawsuits they have pending currently. I was my car back or they need to pay me for the hardship they have caused.