Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed a ***** down payment for a 2015 **** Focus on 03/20/2025-Thursday. The sales person ***** recommended this car stating that the car only needed an oil change and a tune up. I drove the car home. The car was shaking really bad but the salesman continued to insist that the shaking would go away after a tuneup. Friday I only started the car twice and it was ok. Saturday the car would not start. I called the company they said it needed a battery. I called AAA for **************** replaced the battery. The car was working. Sunday 03/23/2025- that morning the car would not start. *** came again and said it may be the alternator or the negative terminal, they cannot diagnose. I received another chargejump. The car stopped Monday at my childs school, *** came out for a charge. I went straight to get terminals and an oil change. Wednesday it stopped again *** towed it home and said I needed a starter and an Alternator. I was communicating every day with Riquel/Mega Motors at the Lake June location. I was tired of spending money in less than one week of purchasing the vehicle. I requested a refund. She said that I could not get a refund and that it was sold (as is) even if I had to replace every part on the car. There was another AA lady there who was rude every time I spoke to her. This place is a scam and should be put out of business. They lie and scamming customers out of their money and it must stop. In less than one week I lost the ***** down payment plus over 500 on repairs. Paying 2 different mechanics plus AAA had to assist me with roadside assistance 5 times all in one week. I will do everything in my power to speak out about this including reporting this to a news reporter in hopes of helping others avoid being scammed. I am requesting a full refund considering everything I went through in a short period of time. Stop using the words (AS IS) to scam people. You know that the cars are going to break down as soon as they leave the dealership.

  Business Response

  Date: 04/03/2025

  MEGA MOTORS INC.
  PO Box 171509
  ****************
  
  
  April 3, 2025
  
  Dear *** or Madam:
  
  Thank you for reaching out to us regarding ******** Johnsons concerns.
  After reading the letter Ms. ******* wrote, we immediately contacted her. We resolved the issue by refunding the down payment. We sincerely apologize for any inconvenience we may have caused Ms. **************** you,
  
  ***** **********
  Mega Motors, Inc.
  
  
  

  Customer Answer

  Date: 04/04/2025

  I received a email that states that a refund of ***** has been sent back to my Bank Account.

   

  Thank You 

  ******** Johnson 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a car from mega motors car stopped immediately they replaced it with this car also having problems. They towed it claimed it was fixed I went to pick it up broke down again I had to push it *****. Picked it up again and it has not worked since I got it home. Mega motors is not agreeing to just give me bk my deposit and letting me take my business else where Im asking that they come get this car and return my money please

  Business Response

  Date: 12/19/2024

  MEGA MOTORS INC.
  PO Box 171509
  ***************
  
  December 19, 2024
  
  Dear *** or Madam:
  
  I have read the letter from Yanavi *****.
  I am sorry for any inconvenience we caused Yanavi *****.
  Ms. ***** has reached our Preferred Customer status because she
  almost paid her car off. Ms. ***** is a Valued Customer of
  **************************** I would like to offer Ms. ***** to get into another
  $1,000 down car with $0 money needed. Ms. ***** needs to speak
  with Yaya at our Lake June location. This offer is valid for 7 days
  from the date of this letter.
  Again, I sincerely apologize for the encounter that ******** had but
  will allow us to fix this situation.
  
  
  Thank you!
  
  Sincerely,
  ***** **********
  Mega Motors, Inc.
  
  

  Business Response

  Date: 12/21/2024

  MEGA MOTORS INC.
  PO Box 171509
  ****************
  
  December 21, 2024
  
  Yanavi ***** purchased a 2008 **** Taurus on
  April 16, 2024. Ms. ***** signed a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  she purchased the car AS-IS with no Warranty at the time
  of purchase.
  
  Ms. ***** drove the car off the lot and had the car in her
  possession. Mega Motors, **** cannot control
  how a customer drives or maintains their vehicle while
  in their possession.
  
  Mega Motors, **** cannot refund Ms. ***** her down payment
  due to the fact she has had the vehicle since April 2024,making
  payments regularly on her account.
  Ms. ***** came into our office on December 18, 2024, and
  signed a Form 5 voluntarily relinquishing her rights to the vehicle.
  
  
  Sincerely,
  ***** **********
  Mega Motors, ****

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from mega motors in Aug on 8/9/24 the car kept switching gears I have been paying for this car since then put 1000 down on the car I pay 200 every 2 weeks on sept 25 I spoke with Mrs **** in payments to let her know my car stopped on Oct 14 my car would not move I had mega motors to pick my car up sure enough its the transmission this is my 3rd time contacting you all for another car the fact that Ive worked here in repo lets me know that this is not how things should go . They are telling me I can have 500 off another car when Ive spent over 2400 already. And I just paid yesterday. I would like the same thing as before to occur the same 900 on another car that they award when I contact the bbb

  Business Response

  Date: 10/15/2024

  October 15, 2024
  ******* ******** purchased a 2014 Dodge Charger on
  August 9, 2024. Ms. ******** signed a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  she purchased the car AS-IS with no Warranty at the time
  of purchase.
  A representative made contact with Ms. ******** today.
  Ms. ******** came into our lot and picked up her refund.
  
  Thank you!
  
  Sincerely,
  ***** **********
  Mega Motors, Inc.
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I bought a vehicle a 2004 Kia ****** from mega motors on the 21st of August and put $600 down and have had nothing but problems with it first the alternator goes out and they towed it to their lot prepared it and then I had to pay the $200 to get my vehicle back which I owed for 2 weeks of payments and then I pick it up on September 9th and come September 14th my lower radiator hose busted then after I replaced the little radiator hose my van now is popping when I press the accelerator refuses to go forward is constantly overheating and has a rough running idle and I've contacted them about the situation and they're wanting to charge me $200 to have it towed in and then pay for the repairs when my van being down has caused me not to be able to work now I can't pay my bills I can't pay my rent I'm at risk of losing my home I'm at risk of losing everything I own I can't afford to get groceries or anything else and they refuse to refund my money or anything or put me into another vehicle and I need help with the situation I'm frustrated and irritated at the fact that they could care less after the money I put in to get this vehicle

  Business Response

  Date: 10/01/2024

  MEGA MOTORS INC.
  PO Box 171509
  ****************
  
  October 1, 2024
  
  ********* *********** purchased a 2004 Kia ****** on
  August 21, 2024. Mr. *********** did sign a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  he purchased the car AS-IS with no Warranty at the time
  of purchase.
  
  Mr. *********** put $600 down on the car and made a payment
  for $200.00 on 9/9/2024. He drove the car off the lot. He called in
  on 9/16/2024 for a tow call. Mega Motors, **** cannot control
  the way a customer drives or maintains their vehicle while in their
  possession.
  
  Mega Motors, **** is going to refund $400.00 to Mr. ************
  He must go to our Lake June location within one day of receiving
  this letter to get his refund without threatening our
  employees.
  The address is ******************************************
  
  Sincerely,
  ***** **********
  Mega Motors, ****
  
  

  Customer Answer

  Date: 10/01/2024

  I have reviewed the business response and accept this resolution. I appreciate y'alls understanding and I am happy and will come back once I get enough for another down payment and I have nothing negative to say about the company. Y'all are being fair and taking care of your customers and I thank you for that.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ************************* I am a current mega motors customer and client. I am dissatisfied with the customer service as well as the Payments with mega motors company of ****** that I have received in the last 3 to 6 months concerning my vehicle. I purchased the car September 2023 and the next following month in October the car started to run hot, I took it to them and got it fixed for $200 plus car note payments by December 2023. It was yet running hot again. The car has ran hot repeatedly for the last 4 to 5 months, including February 2024. I have made several payment arrangements concerning the condition of the car and they have not yet helped me in any way possible now they have taken the car because of possible so-called payment but the car shuts off and runs hot I have put $1200 Into this car since having it and I need my $800 back ASAP or the ****** attorneys office in which they are already on the case will place this lawsuit in motion in March. It does not make any sense for a car to run that hot multiple times and I have to put oil in it every week which cost me nearly $50. That is insane to put oil in a car And fix it from overheating every week and month since having it I am dissatisfied and I need a solution in no less than 24 to 48 hours of business time or the ****** attorneys will be contacting them to file for lawsuit. I need my refund and my money back at least half of my car note payments from what I put in this car.

  Business Response

  Date: 03/09/2024

  ************************* purchased a 2011 Chevrolet Cruze on
  October 12, 2023. Ms. ***** did sign a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  she purchased the car AS-IS with no Warranty at the time
  of purchase.
  
  Currently, ************** has her vehicle in her possession.
  Ms. *****s payment has no relevance to the condition of her car.
  Mega Motors, **** cannot control the way a customer
  drives or maintains their vehicle while in their possession.
  
  Mega Motors, **** is going to refund the $350.00 by applying
  a credit to her account.
  
  Sincerely,
  *******************************
  Mega Motors, ****l ** why here...

  Customer Answer

  Date: 03/09/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Mega motors that has been giving me problems. I took it to them to fix and they said they fixed it I paid $300.00 for the issue to be fixed and it wasn't. I am not behind on a car payment either.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on September 27, 2023 I received a call from mega motors that I had a balance of $200. I informed the sales rep that I would try and borrow the money to pay it and she said ok and that it would be notated on my account. My husband went to pay the $200 online at 8pm and could not find my account to pay it. So we just said we would call in the morning to pay it lo and behold the car was repossessed in the middle of the night. Now I am being charged $350 for the tow fee on top of the $200 dollar car payment. Im not understanding why I am being charged with the tow fee when I did not know that my car was even up for repossession. Not to mention the first car I got from them the motor went out and I lost my job because I could not get to work because I was told that I had to wait for the holiday weekend in order to get another vehicle. They also changed my car payment date from Wednesday to Monday when I told them I dont get paid on that day. Nobody at the place has any solutions or trying to help everyone just says theres nothing they can do. Its sad Ive lost money on 2 cars and a job because they refuse to put notes in on the account and just sends someone to repo someones car. I dont even stay in ****** and paid the extra $200 for me not staying in the ************** and I couldnt even get the extra 4hrs that it took to make the payment.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept talking to different people, and everybody was lying about their names.I went to mega motors to get a car because we needed to get out of this ***** heat. I got the car August 10,2023 test drove it I got the car the 10th they didnt even make me sign the papers I left my old car there and took the new car home (*****) was going 70 mph ,the car stopped I mean lit. turned off at 70mph on the freeway going to pick up my children I called them they told me to come back during rush-hour skip to 12 days later I kept calling and kept talking to diff ppl about this problem. they said bring it back, and I said well on my off day frm work I stay in a hotel room. The day I was going to bring it back. 2 days later I heard a loud noise in my car cut off again. I gave **** and ****** $1200 the10th the 11th went back to sign papers he test drove it n gave me his number.. just in case any problems happened on the paperwork I signed I have proof . On the paperwork.. just in case they wanted to lie since thats all theyve been doing. I have proof. I also have text messages from the person who sold me the car person cell number of us going back-and-forth for him, telling me that he thought I was cute and to bring it to his house to get fixed instead of being professional I was uncomfortable and nervous for the gestures. Hes making with his lips in the eyes. I told them about the problems and I have Kidz All I want is my money back if they want to keep the $200 tow fee not a problem fine. But I want the rest of the money back because that was dangerous. I was stuck outside from 5 PM to 2 oclock before I decided to walk back from ***** all the way to ****** to get my kids then to figure out that theres no more buses and I saved up to get a that car. I have not signed any paperwork stating that they gave me a refund. If they say so The signature was forged because they have cameras running back .I also have videos as well will email them they need to be shut down

  Business Response

  Date: 09/29/2023

  Dear Sir or Madam:

  I have reviewed **************************** letter.

  Our *********************** Representative, ***** has spoken to ************************. ************************ is coming in to our office to get a refund.  ************************ may call ***** at ************ if she needs any further assistance.

  Sincerely,

  *******************************
  

   

   

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a down payment on a car that wasn't working properly. I understood that, but I figured I fix it. Well when I went to fix it I couldn't make a payment so I ask for an extension, then when I didn't get paid that same day I was suppose to pay 400 dollars that Friday but I didn't get the loan I had requested. Instead I told them if they could just wait 5 more days till pay day and I was able to make full payment. They told me ok, but that same day they sent out a tow truck to get the car, so instead of ******************************************** 750 which was not bad but doable. Then they turn around and charge me **** dollars for the tow. Which made it impossible for me to get my car back. Just after I fixed it.

  Business Response

  Date: 07/22/2023

  July 22, 2023
  
  ************************* purchased a 2009 Chevrolet Malibu on
  April 15, 2023. ****************** did sign a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  he purchased the car AS-IS with no Warranty at the time
  of purchase. Mega Motors, **** cannot control the way a
  customer drives or maintains their vehicle while in their possession.
  
  Mega Motors, **** repossessed ******************** car on June 3, 2023.                                                                                                                                                                                                                           His account was past due at the time we took possession of the vehicle.
  
  ****************** came in on June 7, 2023, and signed a Form 3-
  Agreement to Accept Collateral in Full Satisfaction of Indebtedness.
  I have attached a copy for your review. I dont understand how Mr.
  ******* can ask for a refund over a month later after he
  surrendered the vehicle.
  
  Sincerely,
  *******************************
  Mega Motors, ****
  

  Business Response

  Date: 07/26/2023

  July 22, 2023
  
  ************************* purchased a 2009 Chevrolet Malibu on
  April 15, 2023. ****************** did sign a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  he purchased the car AS-IS with no Warranty at the time
  of purchase. Mega Motors, **** cannot control the way a
  customer drives or maintains their vehicle while in their possession.
  
  Mega Motors, **** repossessed ******************** car on June 3, 2023.                                                                                                                                                                                                                           His account was past due at the time we took possession of the vehicle.
  
  ****************** came in on June 7, 2023, and signed a Form 3-
  Agreement to Accept Collateral in Full Satisfaction of Indebtedness.
  I have attached a copy for your review. I dont understand how Mr.
  ******* can ask for a refund over a month later after he
  surrendered the vehicle.
  
  Sincerely,
  *******************************
  Mega Motors, ****

  Customer Answer

  Date: 08/04/2023

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 08/04/2023

  I was told that when I went that Friday to ask just for a couple more days that I didn't get paid that day but that I would pay that following Wednesday in full. There has to be something done, because The only reason I ask for the extention was because I ended up fixing that car and it cost me alot of money. Money that actually took my whole paycheck to fix. Yes I understand they sold me a car as is , but now it seems like Mega Motors are scamming people and make alot of false promises to people, saying they will work with you, and supposedly treat you like family. If we run an investigation on how many people lost money fixing there cars just to get towed, I bet it'll be more than 35 percent of people, maybe even half. Whoever wrote back saying I signed that form, yes I did, but you also told me that you were going to give me a call or text. Also they try to tow the vechicle while I was in the car which is not the right way to do things, I thing that violates my right as a consumer. Also when that *** went to tow the vehicle,  he couldn't get in because the driveway way to narrow and he's truck didn't fit. He told me that he had spoke to the financial director and if I cooperated , I would get my car back the next day that all I had to do is give them a hundred dollars and the rest on Wednesday,  just so they can see some type of payment. BBB how in the world then did it go from 400 that I owe, to 350 plus 400( 350 for repo) and 400 for the late payment,  too ******* dollars. 

  1,000 dollars really,  that really mess me up in my head and mess with me emotionally because I worked hard to come with the down payment. At least give me back what I paid for the battery and the Alternator please.  I'll make sure I tell everyone how they conduct business there. Please don't shop there at Mega Motors. I use call fox 4 news so they can make an investigation. Knowing how hard people work for there vechicles. And on another note,  most places give you at least 2 months to make late payments and get align with your payments.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name i ****************************** I bought a **** Hummer H2,awhile ago My wife had a wreck on April 8,2023,in ****** off Hampton in Aldi Parking lot,I ask to leave the car tillon, since I know the store manager,April 10 my mechanism come to pick up truck gone,I reported stolen,Also I made a payment on April 7,and also have email confirmation,I just begin to wonder why nobody mega motor has called me about payment like they faithfully have done I started doing business with you guys,I called Friday,the young lady stayed that I didn't have account and couldn't found me,and then hung up,I called back this Monday and after 45 mins,she finally found me tell me that you guys have auctioned off my truck,repo it on the 10,no letter no phone call nothing,I had to call the police and inform them you guys have this whole time,and one phone,to ask hey anything,but nothing now I'm out of one of my keyboards,that I had in the truck and important told etc personal ,I have spent ***** down,a excess off 500 a month,and not you mean to tell me noone has answers,Is this how Business is done,anytime **** would really call me and tell me whatever I need to pay and I pay,this truck has been stolen from me and sold!! What do I tell my insurance company that was processing my ********** . This is ridiculous and I was impressed with the professionalism that was display from 2ladys that work with me to get this done,

  Business Response

  Date: 05/26/2023

  MEGA MOTORS INC.
  PO Box 171509
  ******, ** 75217
  
  May 26, 2023
  
  ***************** ********************* purchased a **** Hummer H2 on
  August 18, 2022. ************************* did sign a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  he purchased the car AS-IS with no Warranty at the time
  of purchase. Mega Motors, **** cannot control the way a
  customer drives or maintains their vehicle while in their possession.
  
  Mega Motors, **** picked *************************** vehicle up wrecked and
  damaged in a parking lot. ************************* was past due $641
  on his account at the time we took possession of the vehicle.
  Mega Motors, **** held the vehicle for the required 21 days.
  
  According to the notes on the account, the last contact
  ************************* had with a Representative of Mega Motors,****
  was on March 21, 2023. ************************* never reported
  the accident on April 8, 2023, that he left the vehicle in a
  business parking lot inoperable, or called ** to see if we had
  his vehicle.
  
  I dont understand how ************************* could ask for a refund.
  Mega Motors, **** accepted ******************************* vehicle
  damaged and wrecked in exchange for full satisfaction of his note.
  *************************** should tell his insurance company to call us.
  We can try and assist with his claim.
  
  Sincerely,
  *******************************
  Mega Motors, ****