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Business Profile

Used Car Dealers

Mega Motors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Mega Motors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mega Motors, Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive gone to this dealership 3 times and every car Ive had with them has had issues of some sort that have become a hazard to my safety and my life, the car that I currently have Ive been calling them since I got it, spending lots of money to fix and resolve the issue and more issue have occurred, its gotten to the point where Ive gotten stuck in the middle of the highway multiple times and gotten hit, my car also has been smoking along with other issues, every time Ive gone to then about fixing my car or putting me in something else or getting my money back they never accommodate my needs or safety that this car is putting me in, every time I call them their customer service is horrendous, they keep me on hold for long periods of hanging up on me every time I express my areas of concern with the vehicle. The last couple vehicles I had before also had very bad issue that after paying it off and fixing on it I still needed another car, the first vehicle had flooding damage so every time it rained my car flooded when I take my car there to get it fixed they charge you all this money to let it sit there and never end up fixing it Ive spent thousands of dollars on my own repairs with a mechanic and still have serious underlying issues to the point where its threatening my life and safety this is not the first complaint theyve had about their cars and something needs to be done they need to be shut down and I need a new car or all my money back that Ive invested into this car because there is absolutely no way that I should be still coming out of pocket on this car that cant be fixed or costs thousands of dollars in repairs and Im still paying so much money in the car and still paying on it Ive spent more money fixing it than Ive had on the payments and this is ridiculous something needs to be done if I could afford a lawyer I would have sued their pants off by now and if I could get help getting on that would be my last resort but I am coming to you guys

      Business Response

      Date: 02/03/2025

      MEGA MOTORS INC.
      PO Box 171509
      ****************

      February 3, 2024

      Dear *** or Madam:

      Thank you for reaching out to us regarding ****** ***** concerns. We sincerely apologize for any inconvenience we may have caused Ms. ******
      After reading the letter Ms. ***** wrote, we immediately contacted her. We resolved the problem by putting Ms. ***** into another car without any additional money needed. We apologize for the miscommunication.
      Thank you,

      ***** **********
      Mega Motors, Inc.

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They lie to me hummer h2 have NO Rust In reality was a rust bucket to a point of holes outside.I gave $1100 to fly to this address from *********** to see a very bad vehicle.They apologized for the lie .I want a refund.

      Business Response

      Date: 09/29/2023

      Dear Sir or Madam:

      Mega Motors, Inc. contacted ******************** and settled with him. ******************** was satisfied with the outcome of the claim.

      Sincerely,

      *******************************

       

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The MEGA MOTORS on ******* in ****** sold me a car after saying it had no problems & kept making their own rules on the spot changing it every other minute. Before I left the lot I told the guy the car air didnt work and other things didnt work but they were in a rush to take my money so even though I told him that he proceeded to put my money in the machine saying I cant get it back. The car isnt it drivable, I have a 1 year old and its too hot to drive a car in this heat plus the alignment is off, the transmission is bad and its missing bolts inside the hood, the car is in horrible condition and they knew that. The car was originally 800 down but they told me their boss wanted an extra 200 so they took **** from me and the guy said the only way he can put me in a car with working AC is if I pay ANOTHER 200 and none of the other cars air worked either. I just got the car on the 14th of *********** want me to make a car payment of 200 already on the 20th when I get paid every two weeks..it havent been 2 weeks and now they telling me they cant change it and its nothing they can do.. the car is horrible and the ***************** told me and my dad that h*** give me 75% of my money back then turned around and said oh my boss said its no money back but he never got on the phone or spoke to anyone before telling me that. Im extremely upset and I need my money back because the car is in bad shape and 2 personal mechanics I went to told me they dont feel comfortable with me driving the car because of how bad it is that itll explode especially with how hot it is. The driver seat cant even slide up and its very unsafe to drive.

      Business Response

      Date: 07/25/2023

      July 25, 2023

      *********************** purchased a 2012 ******* Elantra Touring on
      July 14, 2023. **************** signed a Motor Vehicle
      Retail Installment Contract and a Buyers Guide stating
      she purchased the car AS-IS with no Warranty at the time
      of purchase. Mega Motors, Inc. is not responsible for the way a
      customer drives or maintains their vehicle while in their possession.

      Mega Motors, Inc. towed Ms. ******* vehicle in.
      Her vehicle needed a battery.  Ms. ******* vehicle is ready for
      pickup.

      **************** had plenty of time to address the condition and her
      concerns at the time she test drove the vehicle. She was not
      rushed or coerced into purchasing the vehicle.

      **************** just needs to bring her payment due of $200 to our
      ******* location to pick her vehicle up. There is no charge for
      the tow or repair.

      Sincerely,
      *******************************

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traded a vehicle and $800 for a used Suburban. I was to pay $100 a week with the first one due May 5. They came and took my car back a week before his payment was due. Now, they won't refund my money or give me any consideration. This business is predatory and should be shut down.The police say I must go to court. I have no money to hire a lawyer.

      Business Response

      Date: 06/12/2023

      MEGA MOTORS INC.
      PO Box 171509
      ******, ** 75217

      June 12, 2023

      ******************* purchased a **** Chevrolet Suburban on
      April 24, 2023. ************ did sign a Motor Vehicle
      Retail Installment Contract and a Buyers Guide stating
      he purchased the car AS-IS with no Warranty at the time
      of purchase. Mega Motors, Inc. cannot control the way a
      customer drives or maintains their vehicle while in their possession.

      ************ came into our office on May 5, 2023. He received a
      refund and signed a Form 3 Agreement to accept Collateral in
      Full Satisfaction of Indebtedness.


      Sincerely,
      *******************************
      Mega Motors, Inc.

      Customer Answer

      Date: 06/13/2023

      I did not sign any forms of any kind.

      Customer Answer

      Date: 06/13/2023

      The actual complaint is the fact that my payment was not due until may 5, 2023. They stole the vehicle back from me 1 week before my payment was due. I have the paperwork to prove when my payment was due.

      Customer Answer

      Date: 06/20/2023

      I am rejecting this response because:   

      The actual complaint is the fact that my payment was not due until may 5, 2023. They stole the vehicle back from me 1 week before my payment was due. I have the paperwork to prove when my payment was due.

      I did not sign any forms of any kind.

      Business Response

      Date: 06/23/2023

      June 23, 2023
      Dear Sir or ****************************** Representative immediately reached out to ******************* on May 5, 2023 when I was notified of Mr. ***** complaint. *********** went into our ******* location to pick up his refund. I have attached the Form 3 Agreement to Accept Collateral in Full Satisfaction of Indebtedness with Mr. ***** signature and acknowledging he received $400 cash refund.
      Sincerely,
      *******************************
      Mega Motors, Inc.

    Mega Motors, Inc. is NOT a BBB Accredited Business.

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