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Initial Complaint
01/16/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business sold a vehicle with no brake lights and let the driver drive off the lot with no drivers license. Never explained what an APR was, proceeded to take $1000 down payment and go on with their day.
Business response
01/21/2025
Thank you for contacting us. Unfortunately, we were not able to locate your account with any information provided in the complaint.Please have the primary customer contact our **************************** at ************ to look into this matter.
Initial Complaint
01/16/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would like my refund and I would like for them to be investigated. They were really rude and took my money and picked up my car when I was late on one payment. I make payments every 2 weeks.
Business response
01/21/2025
Thank you for contacting us. Unfortunately, we were not able to locate your account with any information provided in the complaint.Please have the primary customer contact our **************************** at ************ to look into this matter.
Initial Complaint
12/30/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased our car on 8/31/24 and as of today 12/40/24, when I called the *** they still have not submitted our paperwork to even get the registration or license plates! I spoke with the manager at the location and he had me call some 888 number which was not helpful at all. My plates have been expired for 3 months now and they keep telling me to go get temporary tags but I dont feel I should be out any more money since I have already paid my tax, title and licensing fee. This place really needs to be held accountable. I am not the first one and certainly wont be the last!
Business response
01/20/2025
This shall serve as ***************** (the Company) formal response to the complaint filed by ****** ***** (the Customer) with the ********************. Below is a summary of the facts as we understand them.

On 08/31/2024, the customer purchased a 2015 Chevrolet Traverse and made a downpayment of $2,000.00.
We recently acquired the servicing rights for a new portfolio of loans, and during the transition, there was a delay in transferring the necessary collateral documents. These documents have now been delivered and reviewed to meet regulatory requirements. We are working diligently to complete the vehicle registration process as quickly as possible and appreciate your patience during this time.

We have escalated your complaint and hope to resolve as soon as possible.
Best Regards,
Patsy
Sr Compliance Analyst
Initial Complaint
12/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
WE TOOK MY VEHICLE TO BE REPAIRED 2 WEEKS AGO AND EVERYTIME I HAVE CALLED THEY STATE THAT THEY ARE WAITING FOR MECHANIC. THIS IS A BURDEN ON ME FINANCIALLY SINCE I USE THIS VEHICLE FOR MY MONTHLY INCOME. I JUST WANT MY VEHICLE FIXED.
Business response
12/30/2024
This shall serve as Tricolor Auto, LLC (the Company) formal response to the complaint filed by **** ***** (the Customer) with the ********************. Below is a summary of the facts as we understand them.

On 07/25/2022, the customer purchased a 2017 Chevrolet 1500 and made a downpayment of $3,100.00.
After reviewing the account and speaking with the service team that had been assisting Mr. ***** with the vehicles mechanical issues, it was explained that the limited warranty had already expired. Any repairs the vehicle would need would need to be paid out of pocket.
Mr. ***** was given an estimate of the cost for repairs. Due to the age of his account and the customer being in good standing, we were able to provide a 15% discount off the total costs for repairs.
Initial Complaint
12/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a car and had a situation that lead to me having to make a decision on rather paying my car note or getting my car fixed sending it to the shop. It took the shop about 2 weeks to get the car fixed and once it was out the shop, the car was up for repo. Once the car gotten taken away, I had money saved up to where they did not want to take the money and left me in a position of not having a car and threw all my belongings away.
Business response
12/23/2024
This shall serve as Ganas Ya (the Company) formal response to the complaint filed by ****** *** (the Customer) with the ********************. Below is a summary of the facts as we understand them.

On 09/29/2023, the customer purchased a 2015 Chevrolet Tahoe and made a downpayment of $2,136.00.
After reviewing the customers account, we have confirmed that the vehicle repossession was reported correctly due to a default in vehicle loan. As a result, the information currently reflected on the credit report is accurate according to our records.

As for personal property, it was the customer's responsibility to contact us to obtain information on how to identify and claim their items within a time frame. Notice was sent to the address on file with this information on 09/09/2024.

If Mr. *** has further questions, he can contact our Customer Advocacy team at ************.
Initial Complaint
11/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid $5000 down for a 2017 Jeep Cherokee sport that shouldve never been on the sales floor when we did a test drive around the parking lot. I asked the lady ******** who works at ********** location. What is the sound that Im hearing she reassured me that the car was in a top shape. They doing 150 point inspection before the car is put on the sales floor and at that point it is ready to sell and safe to go. I said OK we then continued with the paperwork. The paperwork mileage did not match the mileage on my contract from the car then ******** told me to have My Fiance pretend to be my employer to verify employment to their bank because they do in housing bank. She had my real income, but she tweak the numbers to wear. It will make my payment higher on purpose, and I told her I cannot do biweekly I can only do monthly. She said oh we could change it later. Dont worry about it. This is just to get it approved so it got approved for 380 a month plus $60 for insurance And its 190 every two weeks I told her I dont get paid every two weeks I get paid monthly. She said dont worry about it. Well change it in a minute, so turns out after I did some investigating work and got all the paperwork. My car was falsified and illegally passed inspection from the ********, ********** location by one of their workers my car when I received it was not detailed, was not vacuumed was not taken care of. She didnt even give us gas. She gave us $10 of gas and said state law requires only them to fill up the car with $10 if its a used car I just put five racks down $5060 so further investigating my car need a whole bunch of work. My stress needed to be replaced my stabilization bar need to be replaced my driver ball point needed to be replaced on both sides. My windshield had two cracks in it. Two chips in it that I didnt do my back air vents were broke. I just feel like I got really scammed on this car. she sold me this car illegally she then went on vacation for a week
Business response
12/05/2024
This shall serve as **************** (the Company) formal response to the complaint filed by Mojane **** (the Customer) with the ********************. Below is a summary of the facts as we understand them.

On 03/22/2024, the customer purchased a 2017 JEEP CHEROKEEand made a downpayment of $5,060.00.

After reviewing the account our records indicate that the vehicle successfully passed the smog inspection prior to the sale. The paperwork the customer presented as evidence is standard practice we use at our service centers for quality control check.

Post-purchase, the customer returned the vehicle for warranty repairs, some repairs were completed. However, an additional appointment was needed to complete the rest of the repairs. Our service team attempted to contact the customer multiple times but were not successful.Furthermore, we extended our support by providing payment deferments in May,August, and September.
Customer response
12/05/2024
Thats a lie May deferment was only deferred because it took them two weeks to return my car back to me after they took it from me after having it for one month sorry two months and refused to put my payment monthly and so they came and picked up my car and then you shipped my car all the way to ******** and then had to go all the way out to LA after I paid the fees to get my car back which was $974 It took them two weeks to give me back my car thats why *** was deferred K ****** wasnt no ****** deferment because they told me they can only do a defer once every three months so September came September deferment was because I told the lady after I made the $700 payment that I made to keep them from getting my car because once again they refuse to put me on monthly and when I make my monthly, I try to go make my monthly at 380. I cant make it because they already attached the payment for the next month so if I make if I get paid ****** 3 in July 22 already came out and then ****** 3 came out thats two payments thats 500 and something dollars I cant afford that Im going to make a 300 and something dollar payment. How can I afford $500 on the third when I told you I get paid on the third, but theyre making it hard for me to make my payment by keeping me on that biweekly. I have all records of documents of everything that paper that I showed you was a false paper that false inspection passed it and it shouldve never passed. They falsely inspected that and when I brought it to their attention, they didnt wanna do anything for me when I was returned my car from them having it for two weeks after I paid for it the first time for ************************************************************************************************************************** the heat. Why would they do that? My AC was working before why is it not working now when I get it back from them.
Customer response
12/06/2024
I am rejecting this response because:
Thats a lie May deferment was only deferred because it took them two weeks to return my car back to me after they took it from me after having it for one month sorry two months and refused to put my payment monthly and so they came and picked up my car and then you shipped my car all the way to ******** and then had to go all the way out to LA after I paid the fees to get my car back which was $974 It took them two weeks to give me back my car thats why *** was deferred K ****** wasnt no ****** deferment because they told me they can only do a defer once every three months so September came September deferment was because I told the lady after I made the $700 payment that I made to keep them from getting my car because once again they refuse to put me on monthly and when I make my monthly, I try to go make my monthly at 380. I cant make it because they already attached the payment for the next month so if I make if I get paid ****** 3 in July 22 already came out and then ****** 3 came out thats two payments thats 500 and something dollars I cant afford that Im going to make a 300 and something dollar payment. How can I afford $500 on the third when I told you I get paid on the third, but theyre making it hard for me to make my payment by keeping me on that biweekly. I have all records of documents of everything that paper that I showed you was a false paper that false inspection passed it and it shouldve never passed. They falsely inspected that and when I brought it to their attention, they didnt wanna do anything for me when I was returned my car from them having it for two weeks after I paid for it the first time for ************************************************************************************************************************** the heat. Why would they do that? My AC was working before why is it not working now when I get it back from them.
Initial Complaint
11/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I bought a car at *************************** in ************ and I haven't gotten my license plate yet. I'm 75 plus days over my temporary tag and have tried more times than I can count to be contacted by luck lanes and to no avail. Every single time I'm told the manager will call me and he has yet to call.
Business response
12/12/2024
This shall serve as ***************** (the Company) formal response to the complaint filed by ***** ****** (the Customer) with the ********************. Below is a summary of the facts as we understand them.
On 7/20/2024, the customer purchased a 2012 ***** Civic and made a downpayment of $850.00.
Thank you for bringing your concerns to our attention. I have escalated Mr. ******* issue with our ****************** We understand how important it is for the registration to be completed promptly. Our team Is currently working to expedite the registration. Inspection was recently completed to finalize the process. Please rest assured that this will be completed as quickly as possible.
Thank you for your patience,
*****
Customer response
12/12/2024
I have reviewed the business response and accept this resolution. This is all I needed.. my license plate
Initial Complaint
11/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
my credit is ruined for a repossession of my vehicle When I made several attempts to accommodate my payments I called several times and no help! Complete jerks all they care about is ********* went from minor issues to just non operating. I called stating that I don't feel comfortable paying $700 for a used car that's not working.They said there was nothing they can do unless I DRIVE 2 them! BUT HOW? Just like they picked up to repo my car they could easily towed it to get it checked .They repoed the car very soon after the phone call . I called everyday for a year and now the car is lost no where to be found according to them . They have no access to my old account and contract no access to the vehicle and an employee even reassured me it was sold to auction. I even when in to talk to a manager and she basically tried to say that there was nothing I can do . Just like how I can build credit I can ruin it and she also said just because I cant afford a car doesnt mean I cant just trade it which was not the point ! Its A LEMON YOU GUYS SOLD ME . This was all a fraudulent sale they take advantage of people with 0 credit and 0 knowledge of finance . FYI THE CAR IS AT A GANAS LOCATION AND I OWED ****** for a car that has ****** miles and ***** blue booked at 9000 .now the dealer is selling it for ****** and I have seen nothing but complaints on this vehicle . I have all the proof . Theres so much more terrible things they put me though but its a lot to complain . These people are rude and dont care !! They just want a check .
Business response
12/03/2024
This shall serve as Tricolor Auto, LLCs (the Company)formal response to the complaint filed by ******** ******* (the Customer)with the ********************. Below is a summary of the facts as we understand them.
On 10/27/2022, Ms. ******* purchased a 2015 Buick Encore and made downpayment of $1,910.00.
Thank you for reaching out to us regarding your concerns.
After a thorough review of your account, as well as the credit disputes you have filed in October and November. We have confirmed that the repossession was conducted in accordance with the terms of your agreement due to a default in payments. As such, the information reflected on your credit report is accurate and we are unable to make any corrections at this time.
Thank you,
Patsy
Senior Compliance Analyst
Initial Complaint
11/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tricolor in ******, address **********************************************************************, had me sign a contract under false pretense. I was told that my vehicle will come with ****** miles of warranty however the seller showed me a contract of ****** miles of warranty instead. I was hesitant to sign however the seller advised that the manager that gave the deal of ****** mile warranty the evening before was not in the day of signing but will revise the warranty and email me the correct documents to sign by next business day. The recorded video of the contract states that Tricolor obliges by their word when selling and that did not occur. According to the sales man, the manger he worked with to give me this deal, left the contract ready for next day signing however it was prepared incorrectly with ****** mile warranty and not the ******. The seller verbally told me that my that the $1,000 I left the evening before signing to hold the vehicle will be lost if I did not sign due to the fact that the vehicle can not be driven off the lot without warranty. Not only did I put a total of $7,000 down for a vehicle, my warranty was never corrected nor was I ever emailed a copy of the contract. Aside from this tricolor also did sell me false gap insurance. Tricolor has me paying an additional $130 a month to gap insurance. September 26 the vehicle was involved in a head on collision and every time I call the insurance department I get told something different. First that it is gap insurance, than theyre not gap but collision and damage coverage. From there theyve tried to tell me that my account is past due and coverage wasnt current at the time the claim was filed with them and retracted that statement when I pulled my payment receipt. Also has stated that I never purchased gap insurance with them and that the $130 was going to the principal or late payments. Ive also been told that my vehicle is in repo status and no knowledge of insurance claim was communicated.
Business response
11/19/2024
This shall serve as Tricolor Auto Group, LLCs (TAG)response to ********** ******** (the Customer) complaint.

On June 18, 2024, Ms. ******** purchased a 2021 Ram 1500 and made a downpayment of $7.000.00.

After reviewing the account, it was determined that we will not honor a refund.
The minimum down payment Ms. ******** was required to put down was $7,000. All vehicles sold from our Tricolor Auto locations come with a limited warranty that covers 18 months or ****** miles, whichever comes first.A customer can pay an additional down payment apart from the minimum to extend the warranty. Is this case, there was no additional money put down towards the minimum downpayment.

Regarding the ************* mentioned, Tricolor Auto does not offer GAP coverage.
It is the customer's responsibility to obtain insurance. If no proof of insurance is provided to us, TAG may insure our interest in the financed auto under our ******************************* (***) policy. The amount of *** is $60.00 per payment and the payment frequency is bi-weekly. I have attached the *** form that was signed at the time of closing.
Best Regards,
***** ********
Sr Compliance Analyst
Customer response
11/19/2024
I am rejecting this response because there are recorded audios from Tricolors behalf where multiple insurance representatives have gave me fall information regarding my account. I accept the no refund but I would like this purchase to not affect my credit score no matter the out come of the insurance claim.
Initial Complaint
10/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My Tahoe has been paid off since May 15, 2024. I still haven't received the title. I call and get the run around about it. I called the *** and they told me that there is still showing a lien against it. I have all the paperwork showing that I never missed a payment and that it was paid off May 15, 2024.
Business response
10/31/2024
This shall serve as Tricolor Auto Group, LLCs (the Company) formal response to the complaint filed by ***** ****** (the Customer) with the ********************. Below is a summary of the facts as we understand them.

After reviewing the account. It was determined that the title was released to the insurance company because it was deemed a total loss.
This title was released 9/5/24 to the address ******************************************************

Best Regards,
***** ********
Sr Compliance Analyst
Customer response
10/31/2024
I am rejecting this response because: as of 10/18/2024 when I called my insurance company at the address they gave they had not received the title to my tahoe. I also called them DMV that same day and spoke with ******* and she stated that it still was showing a lien against the title.
Business response
11/06/2024
Our records show it was delivered to the address I provided in the previous response. If the ***************** is stating, they did not receive it. They can reach out to our titles department and request a duplicate title. Please ensure that the correct mailing address is provided.

*********************************************************************************
Customer response
11/06/2024
I am rejecting this response because: I don't believe they are being honest about it had been sent. As I stated previously the *** told me that there was still showing a lien on the title. And the same day I talked to the *** I talked to a ******* in their office and she stated it had not been mailed yet due to issues with titles they were having. Also by law they had 30 days from the day it was paid off to send it. So why did it take until supposedly September to send it when it was paid off in May?
Business response
11/11/2024
The title was requested from the bank on May 30, 2024, and the bank released it September ******. The title is released to whomever is paying us unless mentioned otherwise. In this case, the payoff check did not have any notes to issue it to the customer.
As mentioned in my previous response, we can issue a duplicate to the address I provided ******************************************************If the address is incorrect, please have your insurance company e-mail our titles team and we will correct it.
Customer response
11/12/2024
I am rejecting this response because: it had been requested numerous times by myself and my adjuster for it to be mailed to me. State law says you had 30 days to release the title once it was paid off. You are the finance company that I was paying twice a month. It took me hiring a lawyer and getting the BBB involved to even get a response. This has been such a pain and hassle taking time away from my job and my personal life. And not to mention the stress it has caused.

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