Complaints

This profile includes complaints for Tricolor Auto Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricolor Auto Group, LLC

  1111 W Mockingbird Ln STE 1500 Dallas, TX 75247-5028

• 

  Tricolor Auto Group, LLC

  545 E John Carpenter Fwy Ste 1900 Irving, TX 75062-8130

• 

  Tricolor Auto Group, LLC

  551 S Buckner Blvd Dallas, TX 75217-4512

• 

  Tricolor Auto Group, LLC

  100 E Airport Fwy Irving, TX 75062-6301

• 

  Tricolor Auto

  3300 Alta Mere Dr. Fort Worth, TX 76116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Dodge Journey 2018 from Tricolor dealership, I have been deceived by the this dealership, the car have a lot of mechanical problems such as transmission leak , bad engine nocking , heads light out, struts are bad , bad noise underneath the car , I tried to contact them many times to ask them to give me another car but no one answered my calls or try to call me back to respond to my calls as a customer, even I went back many times to the dealership to talk to the manager but she is always out of the office or hiding somewhere , the car not worth the price they quoted me ( $23000) I put down payment $1850 , once they received it they turned away from the customer.. its clearly scam and unlawful by selling unsafe vehicles to the public , they take your down payment and is up to you if did not like the car you can return it back but no refunds and they will s**** your credit report. Someone has to stop this dealership from ripping off people . They knew Texas law thats why they deceiving customers,, imagine if there were too many like my self been deceived with no options .

  Business Response

  Date: 03/13/2025

  This shall serve as Tricolor Auto (the Company) formal response to the complaint filed by ***** ***** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  On 01/07/2025, the customer purchased a 2018 DODGE JOURNEY and made a downpayment of $1,850.00.
  Thank you for reaching out and sharing your concerns regarding your recent experience with your Dodge Journey 2018. We understand how frustrating it can be to encounter mechanical issues with a vehicle, and we sincerely empathize with your situation.

  
  Please be assured that we take all customer feedback seriously and strive to address concerns to the best of our ability. The repairs for your vehicle were covered under the limited warranty, which unfortunately does not extend to refunds or replacements. We apologize for any inconvenience this may have caused and encourage you to continue working with our service department to resolve any ongoing issues with your vehicle.

  Please contact our Customer Advocacy team for any further assistance ************.

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** bought a truck from tricolor auto in November 2024. Worst mistake of my life had transmission problems till this day has been in out the shop 9 times been replace 2 times never fixed everytime I get it back transmission fails with in couple days. When I take it back they say nothing is wrong but clearly I drive it and I know. They havent traded me out they wont give me my money back no body knows what there doing there. I paid ****** and I pay 900 a month with warranty and still ik truck less 90% of the time since Ive bought truck because it always in shop. There very sneaky they dont tell me whats going on I have to call and do my own investigation.i just want the correct justice for this situation.

  Business Response

  Date: 03/16/2025

  This shall serve as Tricolor Auto (the Company) formal response to the complaint filed by **** ******** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 
  On 11/05/2024, the customer purchased a 2019 **** ******** made a downpayment of $4,500.00.
  Thank you for reaching out and sharing your concerns regarding your recent experience with your 2019 **** F-150. We understand how frustrating it can be to encounter mechanical issues with a vehicle, and we sincerely empathize with your situation. We apologize for the length of time your vehicle was in for repairs. Please understand that our service team has to follow procedure and there are circumstances where approval is required, as well as ordering parts.
  Please be assured that we take all customer feedback seriously and strive to address concerns to the best of our ability. The repairs for your vehicle were covered under the limited warranty, which unfortunately does not extend to refunds or replacements. We apologize for any inconvenience this may have caused and encourage you to continue working with our service department to resolve any ongoing issues with your vehicle.
  Mr. ******** can contact our Customer Advocacy team for further information at ************.
  

  Customer Answer

  Date: 03/16/2025

  I am rejecting this response because:   Due to the amount of times its been in for the same problems. Yall should have traded me out I travel to and from ********** and ******** for work. The vehicle yall sold me is unsafe for the road conditions I travel and drive 10 hours to pick up my son when I have visitation how safe is it to drive my vehicle back and forth its not I dont even trust it. At this point I would like a trade out. Its just not doing it for me I feel like Ive had horrible customer service ever since Ive got vehicle nothing but problems its been in the shop more then in my possession yall say yall fix this and that but how do I know yall just tell me what I want to hear. I need paper work from transmission place yall say all kinds stuff thats inaccurate. I came up there and told service my trucks was shifting wrong and not driving correctly. They did a diag and said it was fine they know what there doing was advisors response the next day i have no throttle power and was stuck on side road for a bit because it slipped out gear completely and wouldnt go back in gear Ive had to man problems with service and the company period by far the worst customer service and place Ive ever went too. I demand a trade out to a reliable vehicle or money back. 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricolor auto is charging me insurance when I already have full coverage insurance on my car . I ask them to stop but they are continuing and THREATING to take my car when I have proof I have legal insurance on my car

  Business Response

  Date: 02/24/2025

  This shall serve as Tricolor Auto (the Company) formal response to the complaint filed by ******** ******* (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  On 10/30/2024,the customer purchased a 2021 Chevrolet Malibu and made a downpayment of $2,326.00.
  We apologize for any inconvenience you have had with our company accepting your outside insurance. There is a process we must follow and requirements that should be met when acquiring insurance.

  
  After reviewing the account, our insurance agent spoke with a ***resentative with Dairyland and confirmed that the vehicle was added 11/15/2024 with policy terms that did not meet our requirements. Our agent requested the declaration page but was told by the *** that only customers are allowed to request the form.
  Ms. ******* send our ******************** the declaration page with a policy term of 01/25/2025 to 08/25/2025.
  

  Our team corrected the customers payments for dates 01/25/2025 and 02/06/2025 and reallocated them to the primary loan. If there are any errors, I advise Ms. ******* to provide proper documentation for review.
  
  Best Regards,
  Sr Compliance Analyst

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold a vehicle with no brake lights and let the driver drive off the lot with no drivers license. Never explained what an APR was, proceeded to take $1000 down payment and go on with their day.

  Business Response

  Date: 01/21/2025

  Thank you for contacting us. Unfortunately, we were not able to locate your account with any information provided in the complaint.Please have the primary customer contact our **************************** at ************ to look into this matter.
  

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my refund and I would like for them to be investigated. They were really rude and took my money and picked up my car when I was late on one payment. I make payments every 2 weeks.

  Business Response

  Date: 01/21/2025

  Thank you for contacting us. Unfortunately, we were not able to locate your account with any information provided in the complaint.Please have the primary customer contact our **************************** at ************ to look into this matter.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** flex from ***************** in ********** ***** on 7/29/2024. They are owned by tricolor auto group. I used in house financing to purchase the car. Provided a down payment of 1500 with agreements to pay 200 every 2 weeks for the car loan and 50 every 2 weeks for their in house insurance. As of today 1/4/2025, I have yet to recieve my metal plates. I have run out of temporary tags for the car and so I cannot operate it legally on the roadways. I called multiple times and was told they haven't received the title yet to process my registration. I went to the dealer and requested a refund of the money I have spent because they do not have my registration processed and sold me a car that did not have a title. I'm incredibly disappointed with their customer service as no one has offered any resolution and simply have been told that I can return the car but that they will not refund my money and I will have a repo listed on my credit for doing so. If this cannot be resolved appropriately I will be filing a suit against them with the court. I have already contacted the ***, ***, as well as the attorney generals consumer complaints department and I should here back from the *** next week. I want my money back and the contract voided. That's all I am asking for.

  Business Response

  Date: 01/20/2025

  This shall serve as ***************** (the Company) formal response to the complaint filed by ****** ********* (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  On 07/29/2024, the customer purchased a 2014 **** Flex and made a downpayment of $1,500.00.

  
  We have investigated your concerns. We recently acquired the servicing rights for a new portfolio of loans, and during the transition, there was a delay in transferring the necessary collateral documents. These documents have now been delivered and reviewed to meet regulatory requirements. We are working diligently to complete the vehicle registration process as quickly as possible and appreciate your patience during this time.

  
  We have escalated your complaint and hope to resolve it as soon as possible. 

  Best Regards,

  *****

  Sr Compliance Analyst

  Customer Answer

  Date: 01/20/2025

  I am rejecting this response because:   I have been unable to legally operate the car on the roadways for over a month now and will be unable to do so for atleast another 30 or more days while waiting for these issues to be addressed and filed with the appropriate governemntal agencies for me to operate the car legally.I have no interest in doing further buisness with your company and want my money refunded and the car returned to your company. I also want the contract to be voided for failure to maintain your side of the agreement by failing to properly title and register my car. I am prepared to file a suit in small claims court and have also been collecting information from multiple other customers with which your company has made the same mistake and attempting to get them together to file a class action suit against your company instead of a small claims suit. I want my money back and the contract voided. That is the only way with which this issue will be settled for me that doesn't involve me filing suit to recoup my loses from your companies negligence. 

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our car on 8/31/24 and as of today 12/40/24, when I called the *** they still have not submitted our paperwork to even get the registration or license plates! I spoke with the manager at the location and he had me call some 888 number which was not helpful at all. My plates have been expired for 3 months now and they keep telling me to go get temporary tags but I dont feel I should be out any more money since I have already paid my tax, title and licensing fee. This place really needs to be held accountable. I am not the first one and certainly wont be the last!

  Business Response

  Date: 01/20/2025

  This shall serve as ***************** (the Company) formal response to the complaint filed by ****** *****  (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  On 08/31/2024, the customer purchased a 2015 Chevrolet Traverse and made a downpayment of $2,000.00.
  We recently acquired the servicing rights for a new portfolio of loans, and during the transition, there was a delay in transferring the necessary collateral documents. These documents have now been delivered and reviewed to meet regulatory requirements. We are working diligently to complete the vehicle registration process as quickly as possible and appreciate your patience during this time.

  
  We have escalated your complaint and hope to resolve as soon as possible. 

  Best Regards,

  Patsy 

  Sr Compliance Analyst

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE TOOK MY VEHICLE TO BE REPAIRED 2 WEEKS AGO AND EVERYTIME I HAVE CALLED THEY STATE THAT THEY ARE WAITING FOR MECHANIC. THIS IS A BURDEN ON ME FINANCIALLY SINCE I USE THIS VEHICLE FOR MY MONTHLY INCOME. I JUST WANT MY VEHICLE FIXED.

  Business Response

  Date: 12/30/2024

  This shall serve as Tricolor Auto, LLC  (the Company) formal response to the complaint filed by **** ***** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  On 07/25/2022, the customer purchased a 2017 Chevrolet 1500 and made a downpayment of $3,100.00.
  

  After reviewing the account and speaking with the service team that had been assisting Mr. ***** with the vehicles mechanical issues, it was explained that the limited warranty had already expired. Any repairs the vehicle would need would need to be paid out of pocket.
  

  Mr. ***** was given an estimate of the cost for repairs. Due to the age of his account and the customer being in good standing, we were able to provide a 15% discount off the total costs for repairs. 

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car and had a situation that lead to me having to make a decision on rather paying my car note or getting my car fixed sending it to the shop. It took the shop about 2 weeks to get the car fixed and once it was out the shop, the car was up for repo. Once the car gotten taken away, I had money saved up to where they did not want to take the money and left me in a position of not having a car and threw all my belongings away.

  Business Response

  Date: 12/23/2024

  This shall serve as Ganas Ya  (the Company) formal response to the complaint filed by ****** *** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 

  
  On 09/29/2023, the customer purchased a 2015 Chevrolet Tahoe and made a downpayment of $2,136.00.
  After reviewing the customers account, we have confirmed that the vehicle repossession was reported correctly due to a default in vehicle loan. As a result, the information currently reflected on the credit report is accurate according to our records.

  
  As for personal property, it was the customer's responsibility to contact us to obtain information on how to identify and claim their items within a time frame. Notice was sent to the address on file with this information on 09/09/2024.

  
  If Mr. *** has further questions, he can contact our Customer Advocacy team at ************.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $5000 down for a 2017 Jeep Cherokee sport that shouldve never been on the sales floor when we did a test drive around the parking lot. I asked the lady ******** who works at ********** location. What is the sound that Im hearing she reassured me that the car was in a top shape. They doing 150 point inspection before the car is put on the sales floor and at that point it is ready to sell and safe to go. I said OK we then continued with the paperwork. The paperwork mileage did not match the mileage on my contract from the car then ******** told me to have My Fiance pretend to be my employer to verify employment to their bank because they do in housing bank. She had my real income, but she tweak the numbers to wear. It will make my payment higher on purpose, and I told her I cannot do biweekly I can only do monthly. She said oh we could change it later. Dont worry about it. This is just to get it approved so it got approved for 380 a month plus $60 for insurance And its 190 every two weeks I told her I dont get paid every two weeks I get paid monthly. She said dont worry about it. Well change it in a minute, so turns out after I did some investigating work and got all the paperwork. My car was falsified and illegally passed inspection from the ********, ********** location by one of their workers my car when I received it was not detailed, was not vacuumed was not taken care of. She didnt even give us gas. She gave us $10 of gas and said state law requires only them to fill up the car with $10 if its a used car I just put five racks down $5060 so further investigating my car need a whole bunch of work. My stress needed to be replaced my stabilization bar need to be replaced my driver ball point needed to be replaced on both sides. My windshield had two cracks in it. Two chips in it that I didnt do my back air vents were broke. I just feel like I got really scammed on this car. she sold me this car illegally she then went on vacation for a week

  Business Response

  Date: 12/05/2024

  This shall serve as **************** (the Company) formal response to the complaint filed by Mojane **** (the Customer) with the ********************.  Below is a summary of the facts as we understand them. 
  
  On 03/22/2024, the customer purchased a 2017 JEEP CHEROKEEand made a downpayment of $5,060.00.
  
  After reviewing the account our records indicate that the vehicle successfully passed the smog inspection prior to the sale. The paperwork the customer presented as evidence is standard practice we use at our service centers for quality control check.
  
  Post-purchase, the customer returned the vehicle for warranty repairs, some repairs were completed. However, an additional appointment was needed to complete the rest of the repairs. Our service team attempted to contact the customer multiple times but were not successful.Furthermore, we extended our support by providing payment deferments in May,August, and September.

  Customer Answer

  Date: 12/05/2024

  Thats a lie May deferment was only deferred because it took them two weeks to return my car back to me after they took it from me after having it for one month sorry two months and refused to put my payment monthly and so they came and picked up my car and then you shipped my car all the way to ******** and then had to go all the way out to LA after I paid the fees to get my car back which was $974 It took them two weeks to give me back my car thats why *** was deferred K ****** wasnt no ****** deferment because they told me they can only do a defer once every three months so September came September deferment was because I told the lady after I made the $700 payment that I made to keep them from getting my car because once again they refuse to put me on monthly and when I make my monthly, I try to go make my monthly at 380. I cant make it because they already attached the payment for the next month so if I make if I get paid ****** 3 in July 22 already came out and then ****** 3 came out thats two payments thats 500 and something dollars I cant afford that Im going to make a 300 and something dollar payment. How can I afford $500 on the third when I told you I get paid on the third, but theyre making it hard for me to make my payment by keeping me on that biweekly. I have all records of documents of everything that paper that I showed you was a false paper that false inspection passed it and it shouldve never passed. They falsely inspected that and when I brought it to their attention, they didnt wanna do anything for me when I was returned my car from them having it for two weeks after I paid for it the first time for ************************************************************************************************************************** the heat. Why would they do that? My AC was working before why is it not working now when I get it back from them.

  Customer Answer

  Date: 12/06/2024

  I am rejecting this response because:   

  Thats a lie May deferment was only deferred because it took them two weeks to return my car back to me after they took it from me after having it for one month sorry two months and refused to put my payment monthly and so they came and picked up my car and then you shipped my car all the way to ******** and then had to go all the way out to LA after I paid the fees to get my car back which was $974 It took them two weeks to give me back my car thats why *** was deferred K ****** wasnt no ****** deferment because they told me they can only do a defer once every three months so September came September deferment was because I told the lady after I made the $700 payment that I made to keep them from getting my car because once again they refuse to put me on monthly and when I make my monthly, I try to go make my monthly at 380. I cant make it because they already attached the payment for the next month so if I make if I get paid ****** 3 in July 22 already came out and then ****** 3 came out thats two payments thats 500 and something dollars I cant afford that Im going to make a 300 and something dollar payment. How can I afford $500 on the third when I told you I get paid on the third, but theyre making it hard for me to make my payment by keeping me on that biweekly. I have all records of documents of everything that paper that I showed you was a false paper that false inspection passed it and it shouldve never passed. They falsely inspected that and when I brought it to their attention, they didnt wanna do anything for me when I was returned my car from them having it for two weeks after I paid for it the first time for ************************************************************************************************************************** the heat. Why would they do that? My AC was working before why is it not working now when I get it back from them.