Business ProfileforCityVet

Initial appointment was on 3/6/2024 for Champ to receive an exam and his Bordetella. Upon arriving Champ was not greeted and once I tried to get him on the scale, he panicked. The front desk workers did not offer treats or talk to champ to put him at ease. Once in the exam room they were going to try to take champ for an exam and to look at his ears. They were not able to get his weight and I dont see how they were able to 'exam' him if they couldnt get near him. They brought him back and told me to reschedule so they could check his ears. They provided a prescription to trazodone to calm him for the next visit. I gave my dog 1 as instructed and brought him back on 3-07-2024. Again they were not able to look at his ears. They sent me home with 2 swabs and I agreed to bring it back the next day. I brought back the swabs at noon on 3-08-2024. They took the swabs back to the vet who then said to charge for an ear cytology. ***** stated they were putting the charges in. I asked what are the charges? She said its $88 (or another similar amount). I said wait, I paid for the exam already and no one told me there would be another charge for the ear cytology. I asked will there be another charge for the ear rinse that he is supposed to get? She said yes thats $65. I told her that I appreciate transparency that they didn't provide and to stop services. She said Im sorry I can find you some low cost clinics near by. I reiterated that its not that, its the lack of transparency. I walked out and walked back in to get her name and she provided her card stating shes the manager and that I would end up talking to her anyway.Im closing, City Vet is engaging in unfair business practices by misleading customers on the price for services. This should have been communicated upfront instead of pulling a bait and switch the last minute. I am hereby requesting my refund for the exam that they charged me for and couldnt perform.