Reviews

Review Details

• Review fromSteven S

  Date: 12/04/2024

  1 star

  Steven S

  Date: 12/04/2024

  Their site automatically ordered a wig I was looking at Didn't even order it they charged our credit card and haven't given it back.That is Entrapment.They were called and still haven't credited our credit card account. Aren't there laws against entrapment ?

  Beauty & Hair

  Date: 12/05/2024

  We are saddened that you did not have a good experience with us. We checked all our sites and can't find any orders for you. Can you tell us more about your experience?

• Review fromDANA T

  Date: 07/08/2024

  1 star

  DANA T

  Date: 07/08/2024

  Im very upset because I bought the wig Risk from ***** ***** from Wigs.com. I returned it a month ago and told them I received it damaged. Which I did. I put it on my head to try and was moving the front hairline to see what looked good. All of a sudden the hair started coming out in clumps! I took it off and looked at it and saw that the lace had a big gash in it. Obviously a factory defect or they sent me someones return but I definitely didnt damage it. I didnt call the company I just returned it and told them it was damaged and I received it that way. They dont believe me, they think I damaged it and they wont return my money! This is more than a $300 wig. This is so unfair. Now I have no wig in my possession and a loss of over $300. I am not a dishonest person.

  Beauty & Hair

  Date: 07/09/2024

  We understand your frustration and apologize for not being able to accept the Risk wig for a refund. Our items are new from the manufacturer and undergo a thorough inspection process. Unfortunately, the returned item was not in new condition due to damage to the lace, which was not present (or reported) before you tried it on.We have returned the item to you.

• Review fromRimma M

  Date: 07/08/2024

  1 star

  Rimma M

  Date: 07/08/2024

  I've been buying some wigs here and returning some, always following returning policy. Without any warning my account was blocked and an email from the company suggested to schedule a consultation. I did scheduled a consultation and spent an hour talking with the representative. After all that I was told that the representative didn't like me and didn't think that I was cooperating. This conclusion was very unfair, because I still have several screenshots of the wigs that she suggested for me and I didn't show any signs of not wanting to cooperate. I feel like I was discriminated against because of my accent, the accent of an immigrant from *******.

  Beauty & Hair

  Date: 07/09/2024

  Thank you for sharing your feedback. We understand your concerns and apologize for any frustration this situation has caused. We strive to provide a positive experience for all our customers. However, after reviewing your account, it appears there was a high rate of returns, which led us to the decision to limit future purchases. This decision was not based on any form of discrimination.While you did schedule a consultation with our experts, it seemed you were resistant to the purpose of the session, which was to help prevent future returns by assisting you in finding the right style. You mentioned to our representative that you scheduled the consultation only to continue shopping.We genuinely appreciate your understanding in this matter.

• Review fromLynn G

  Date: 06/26/2024

  1 star

  Lynn G

  Date: 06/26/2024

  Horrible customer service. They accused me of wearing & damaging a wig I returned. There was no tag on this wig when I received ********* are saying the tag was removed. All I did was try the wig on as I received it. If this wig was damaged, it was done by someone else, not me! They refused to give me my refund and returned the wig to me. I'm a cancer patient going thru chemo & stressed enough. I shouldn't have to defend myself to this company. I did nothing wrong. I SIMPLY TRIED IT ON!!!! They are claiming they don't resell wigs & that they come right from the manufacturer...well then go back to the manufacturer. I don't know what else to say & I have no recourse here apparently except to warn all potential customers of what they try to pull when you attempt to return a wig.

  Beauty & Hair

  Date: 06/28/2024

  We apologize that we couldn't accept the return of the Editor's Pick Elite for a refund. The item was missing the hang tags that it was shipped out with because we scanned it to ship it. Otherwise, we wouldn't be able to ship it. Also, the item wasn't in its original condition.We understand this is frustrating, but we can't accept items that aren't in their original condition.

• Review fromSarah G

  Date: 04/11/2024

  1 star

  Sarah G

  Date: 04/11/2024

  If I could give them zero stars I would. I ordered a topper. Tried it on, did not remove tag or anything. Wasnt happy with the bulk and material of the hair. I put it back in the box and returned it only to receive an email saying that my return was denied because it was damaged. I sent an email asking what specifically was damaged and have not yet received a reply. Its very disappointing. These things are expensive and I feel like it was lied to and taken advantage of.

  Beauty & Hair

  Date: 04/12/2024

  We apologize for not accepting the Top Smart 18" back for a refund. All items we ship are new from the manufacturer and must be in original condition when returned. Unfortunately, this item was returned with the lace altered. We returned the item to you.

• Review fromOliona C

  Date: 01/12/2024

  1 star

  Oliona C

  Date: 01/12/2024

  Buyer BEWARE! Do NOT buy from this FRAUDULENT merchant. They will ship you a damaged wig and then blame you that you ripped it off while trying it on like people go to war with the wig while trying it on! The most interesting part is that I ordered two wigs, same style, different colors because I was going through chemo and did not even try this one because the color of the one in dispute was darker than advertised. And when you dont even notice and return both wigs, they refund you for one and then blame you for the second one and do not refund you!!! Too bad there is a no star option!

  Beauty & Hair

  Date: 01/16/2024

  We apologize that we weren't able to accept one of the wigs (**** in Iced Mocha) back for return and refund. The item had damaged lace which is why we didn't accept it. All items we ship are new from the manufacturer and are thoroughly inspected.

   

• Review fromSheryl Z

  Date: 07/11/2023

  5 stars
  I've order wigs three times sent them all back and I've never had a problem.

• Review fromJann H

  Date: 06/21/2023

  1 star
  HORRID EXPERIENCE- One of the worst online experiences ever. I was having CHEMO and needed a wig. Who needs hassles? They did not send me an online receipt. All their email addresses were invalid including the one on their invoice. I made several calls to Wigs.com. Finally, I read the reviews here and got the CEO's email! Thank you, BBB! The invoice in the box was less than they charged on my card! They charged me tax on my wig even though I was having chemo and had a receipt. Plus my tax rate is *****! I disputed with my MC but still did not receive all the tax money back. DO NOT SHOP with them. I never will again.

• Review fromC. D

  Date: 08/16/2022

  1 star

  C. D

  Date: 08/16/2022

  Much like other people have stated on here & other sites, Wigs.com has a fraudulent return policy. Beware!
  
  I purchased 2 wigs (same style, different colors; #*********) that looked very fashionable online. My 1st wigs I took off the tag' to try 1 on (my mistake; I didn't know better), & it looked shiny & plastic like doll hair--nothing like the pics. I never bothered to try on the other wig. I wanted to return them, & I emailed to ask if it was possible to return the one I tried on sans tags. They said no. I chalked it up to being an expensive lesson, & just returned the 2nd wig.
  
  I just got an email saying I was NOT getting my money back bc the wig "was worn & the tags were missing". I quickly wrote back that that certainly was not the case. I then called, & spoke to Tamara. She said on her end it said totally different reasons: that the wig was "missing original packaging". I said I didn't see how, bc I handed everything to my local UPS store to mail, and I've never had an issue with them before. She then said the wig also "had a strong perfume odor". I immediately became suspicious of this company bc 1) I am an Obstetrics provider, & we absolutely cannot wear or use anything scented bc pregnant women have strong senses of smell; & 2) I have an autoimmune disease that precludes me from using anything that could possibly activate/trigger an episode, including scent of any kind. Hence why I was looking for a fun wig in the first place.
  
  I mentioned these concerns to Tamara, & asked her to please transfer me to her manager, identified by her as "Tanya R*****" (I'm unsure of spelling). She said Tanya wasn't available, but they could offer me 30% off my next wig. I said I'd not order another, & requested a refund for the wig I returned, for which they gave 4 different contradictory reasons why they were unable to do so.
  
  I wish I had done my research on Wigs.com. It's a shame they take advantage of sick women when we're at our lowest. I don't recommend them.

  Beauty & Hair

  Date: 08/24/2022

  We are sorry that you feel we took advantage of you, that's not our goal. The item you returned outside of the 30 day return window, was received in a bag that wasn't the manufacturer's box. Our representatives (both customer service and management) followed up with you and gave you the option of returning the piece to you or honoring a discount (if you chose to order again) and disposing of the item.
  
  Our representatives and all correspondence provided the same reasons that we couldn't accept the item. We also provided a picture of how we received the returned item.
  
  Again, we apologize to have caused you any stress or inconvenience.

  C. D

  Date: 09/11/2022

  Forgive the delay in response; I was hospitalized. 1) I requested the return within the timeframe, or I wouldn't have been able to have a return label generated; 2) The email said the wig was "worn & the tags were missing", which was frankly untrue. Off the bat, that is operating in bad faith, which is the most common complaint I have found about your company on illness support groups and message boards online; 2) No, your representatives did not all "provide the same reasons that we couldn't accept the item". Your representative ****** said the wig had a strong perfume odor; I already said that in my original comment. Everyone in the hospital infusion roomthe doctor, the nurses, and the other patients heard this because I had to have the call on speaker. So, your assertion is simply not truebad faith practices again; 3) Again, I mentioned that I do UPS drop-off to mail. I do not know what happens once I leave packages there; I've never had to think about it. I've not had such issues before, and due to my illness I am largely an online shopper. Sending me a picture doesn't tell me anything; considering your business practices up until now, why should I believe you? I haven't the slightest what happens once our items arrive there. This company has questionable customer service and stringent, moving target type return policies. To my fellow chronically ill patients: We are in a pandemic, a struggling economy, and rampant inflation, Ladies. Please save yourself the stress (which is inflammatory and increases relapse), and the hit on your pockets (especially when we are paying copays, prescriptions, medical services, and healthcare premiums)! It is not worth it.