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Business Profile

Auto Repairs

Top End Autocare

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    05/31/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On March 22, 2023 I took my car to Top End Autocare in ******* ***** to get my windows tinted. I asked the owner ******************* to put dark tint but legal tint on my windows. As Im not sure what the legal percentage is. He stated he would. About a year later when I had to get my car inspected I found out the tint is not legal for *****. I brought this to ***** attention and he told me he couldnt fix it for free. I explained to him that I asked him to make sure it was legal and he continued to call me a liar and said Id have to pay to get it fixed. He is refusing to fix my tint due to his mistake. I dont feel like I should have to pay for his mistake and I believe he should back his word to me that it would be legal tint. So not only is he putting illegal tint on vehicles in the state of *****, but is also refusing to correct his mistake and is charging people to replace the tint.

    Business response

    05/31/2024

    *******************, When the customer cam into our shop we told her the legal percentage of tint on the two front doorsand then there was other tint percentages that would not pass inspection she agreed to the tint before we put it on the car and we told her that it would not be legal but she wanted darker tint on the car. We do not put any other tint on the car but what the customer agrees to. 

    Business response

    05/31/2024

    *******************, We would be more then glad to remove old tint from the two front windows that the customer is having issues with and put new tint on our number is ************ 

    Customer response

    06/01/2024

    I am rejecting this response because:   As I said in previous message I do not know what the legal percentage is. When I got there the owner asked me what I wanted on my car. I said the darkest but legal. The owner told me what they put on is only legal tint. And as I said before I asked him to make sure it was legal. He told me it would pass so I agreed to what he said. I would never ask for illegal tint nor should a business put illegal tint on windows. Again I would like for the business to replace my tint for free. 

    Business response

    06/01/2024

    As we said in the response we would replace the two front windows that she is having issue with getting inspection on our number is ************ if she would like to set up a appointment thank you 

    Customer response

    06/01/2024

    I have reviewed the business response and accept this resolution. They have agree to replace my tint for free in couple weeks. Attached is our conversation. 

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BBB Rating & Accreditation

B+

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Contact Information

1327 W Morton St

Denison, TX 75020-1809

Visit Website
(903) 744-6282

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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