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Find a Location

Acco Building Company has 1 locations, listed below.

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    Business ProfileforAcco Building Company

    Foundation Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/2021

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    252 Silver Spur Dr, Denison, TX 75021-4260
    BBB File Opened:
    12/30/1994
    Years in Business:
    45
    Business Started:
    7/16/1979
    Business Started Locally:
    7/16/1979
    Business Incorporated:
    7/16/1979
    Accredited Since:
    11/1/2021
    Type of Entity:
    Corporation
    Alternate Business Name
    • Acco Construction Co.
    • Acco Foundation Repair
    Business Management
    • Mr. John W. Word, Owner/Manager
    • Mr. Derek Word, General Manager
    Contact Information

    Principal

    • Mr. John W. Word, Owner/Manager

    Customer Contact

    • Mr. John W. Word, Owner/Manager
    • Mr. Derek Word, General Manager
    • Mr. Welch
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/14/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    In June 2021, I hired ACCO Construction to level my house with extra attention given to the center beam. I spoke with John and Derek ****. ***** came to my home on 9/10/ 2020 to inspect. On 9/ 12/2020 Derek quoted me the price of $5400 to do the needed work. I waited until I got my money together and we connected again in June of 2021 to get the work done. John and another crew member came on June 20, 2021. I took off the whole week from both of my jobs so I would be home. They only showed up three days. They rarely showed up from June to July 8, 2021. On that date, they came mostly to gather up their equipment. John **** told me the house needed to settle and he would be back in a couple weeks to finish. He asked me to go ahead and pay him, I did. They never came back so I contacted him and he would tell me he was working another job and would make promises to come back. but never did. On August 12, 2021, I texted Derek and told him that since my last text, I was not receiving any responses. I told him that this is August and I was trying to find out when my leveling would be complete. They started back texting me saying they were coming but had other jobs. On September 10, 2021, they showed up at my house in part because of a certified letter my neighbor had sent to them regarding poor work that they did at her house. I was at work so I don't know what they did at my house but I know they did something that left an opening and my toilet was tilting. They left my stove leaning and rather than the leveling they did making things better, its much worse. I called John on November 3, 2021 and complained about the terrible work and the damage they had caused. On November 10, 2021. I received a message that John left saying he would be back in a couple of days to put a beam in. On November 7, 2021, I hired ***** Home Inspections to inspect my house so I could find out how much damage was done. The report states that the work done appears to be poor workmanship.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jan G

    1 star

    06/23/2024

    I tried to use the transferable lifetime warranty when I purchased my home in *******, **. The work had been contracted by the previous owner in March 2021. The company initially questioned whether they were the ones who did the work, even though I had the signed warranty and invoice. They refused to provide information about the pier placement, saying they provided the info in the initial bid, which I did not have. After insisting they must have a copy, they said it was in a box in a hot room and if I wanted it I would need to come to the hot room to find it myself.

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