We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Carter Motor Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    09/05/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    August 2nd I purchased a 2014 Chrysler 300c for $10000.00. On August 11th the engine blew. I've been waiting for help from Carter Motor Company and this is a terrible way to be treated. I've heard that I'm not the only person that has been treated this way. It's now Sept 5th and I don't even have a title or plates.

    Business response

    09/24/2024

    HELLO, THIS IS ***** ********* IN  RESPONSE TO THE **MPLAINT, THE VEHICHLE SUFFERED A HEADGASKET FAILURE  DUE TO DRIVING IT AFTER IT CLEARLY WAS DRIVEN WHILE OVERHEATING. THE WEEKEND FOLLWING THE **** ********* DROVE THE CAR 5.5 HOURS TO *********** TEXAS STAYED A FEW DAYS AND DROVE IT BACK 5.5 HOURS . NO PROBLEM. THE CAR WAS ALSO SOLD WITH NO WARRANTY WHICH WAS REVIEWED AND SIGNED BY MR. ******* THE BUYERS GUIDE IS REQUIRE BY FEDERAL LAW.  MR ********************** WAS IN THE HOSPITAL AT THE TIME WITH BLOOD CLOTS IN HIS LUNGS AND WAS UNAWARE OF THE INSTANCE. I ADVISED HIM TO LET MR ****** FIX THE VEHICHLE SINCE IT WAS HIS ABUSE THAT CAUSED THE DAMAGE BY **NTINUING TO DRIVE THE VEHICHLE WHEN IT WAS CLEARLY OVERHEATING. A NEW CAR WITH A FACTORY WARRANTY DOES NOT **VER  THIS BECAUSE OF ABUSE. ALSO MR ****** WAS REFUNDED HIS FULL AMOUNT PAID BY MR ********************** AGAINST MY PROTEST. ALSO I WISH TO HAVE MR ****** PRODUCE EVIDENCE OF ANY OTHER **MPLAINTS AGAINST ********************** MOTOR ** IN THE PAST, IN MY WORDS MR ****** IS A TROUBLEMAKER AND CLEARLY TORE HIS CAR UP FROM ABUSE ALTHOUGH WILLING TO HELP HIM SAVE MONEY ON THE REPAIR APPARENTLY THAT WASNT GOOD ENOUGH .THANK YOU AND I HOPE MY REPUTATION **NTINUES TO BE VERY GOOD IN THE CAR BUSINESS.

    Customer response

    09/24/2024

    I have reviewed the business response and accept this resolution. 

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

3004 South Woodlawn

Denison, TX 75020

Get Directions
Visit Website
(903) 465-2823

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.