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Business Profile

Apartments

Eighteen 51 Brinker

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter, **** *******, is a tenant at the Eighteen51 Brinker Apartments and a UNT student (with disabilities). She requested to terminate her lease early without penalty due to doctor putting her on strict bed rest due to high-risk pregnancy/disability and was not able to work any more. She was able to get out of her pregnancy but with a $2700 charge. After many times of trying to convince her that she was not able to work therefore could not pay the charge, she finally agreed after the manager giving her 6 months to pay it. Yesterday she received her final statement that had false claims that said she left trash and broke the lease due to "loss of job." When my daughter tried to dispute the charges and showed her video of the apartment completly empty, the manager responded with "this matter is considered closed and not up for debate." We have given the manager doctor notes stating that she can no longer work or live there due to her disability. We seek resolution in release from the lease without penalty ($3,000) and trash charge that was unfounded ($50).

    Business Response

    Date: 11/22/2024

    We are unable to change an *** form filled out by the lease holder. The lease holder verbally told me she lost her job and wrote down on the *** form the reason for moving out was due to financial hardship. Weeks later, she came to me asking to waive the fee due to her pregnancy and we explained several times, medical reasons are not a valid reason to void the term fee per the lease. We walked the unit after keys were given and provided pictures of charges that are being disputed. All charges do stand. 

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Applied for a 3bd 2 bath apartment and was denied. I put down deposit which was suppose to be refunded back. I been calling since last June to get my ****** back. Every time a call is their recutting a check or I should receive in 30 days. I want my money back and Im not going to keep getting the run around. So unprofessional!

Eighteen 51 Brinker is NOT a BBB Accredited Business.

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