Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my car for an oil change to the ********** Location of Kwik Kar for over 5 years. This why I trusted them to do major work on my car. My initial call I s/260w the young man with the dreads( Im not good with names) I advised him that I needed gaskets replace for valve **************** & that I needed lower & upper control arms changed. I was advised that he needed to order parts and it would be completed the following day (gaskets) I also requested for upper & lower control arms be change however i was told only the lower control arms & lower ball joints along with bushings where damaged so I advised them to changed them. I was told once again I would have to leave my car almost 4 days because it was not safe to drive & they had to order parts . So again I rented another car. After all was completed on ***** and I paid and drove my car there was no alignment done so I had to turn around & wait another ***** minutes. The next day all I heard and still hear is popping sounds when Im turning my steering wheel and driving & My car is still not aligned. So I went back again and now they are telling me I need a steering gear ************** I have never had this problem and have never heard this noise on my car. I think they are now guessing at this point. My car kept leaking oil because one of the gaskets where pinched and they had to order another one. Prior to that I went back twice for the same problem and finally they told me to leave my car so that it could be ******** so very disappointed & I believe they really need to hire master mechanics at this location that dont make problems on customer cars and take full responsibility when they have caused damage. Ive spent 661.on car rentals alone not to mention I have paid ******* for gasket & repairs & ******* control arms, ****************** I really dont feel comfortable going back to this location fixing my car anymore because theyve caused damaged now they want me to pay for something else

  Business Response

  Date: 01/14/2025

  We are not affiliated with this Kwik Kar location.

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kwik kar may have caused permanent damage to my 2022 ****** Altima, by not placing my oil panel correctly after refusal signing paperwork.

  Business Response

  Date: 01/14/2025

  At which location was the vehicle serviced? I don't believe it was serviced at one of our locations.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at **** ******** Kwik Kar, I am writing to express disappointment with a recent experience at the Paloma Creek Kwik Kar Oil ***************************** Four years of loyalty were met with uncooperative staff and Manager ******** unclear explanations for vehicle inspection failure documentation. A re-examination revealed no engine light issues, contradicting ******** claims. His refusal to clarify or re-inspect, coupled with threats of police action, was alarming. I expect prompt resolution, clarification of business practices, and resolution regarding service refusal. ******** unprofessionalism was evident. Unresolved, complaints will be filed with the ********* ***************************** Yelp, Denton Chamber of Commerce, and Better Business Bureau regarding false results and inadequate explanations. Additional concerns include threats and terminated staff due to inaccurate results. A subsequent passing inspection at another facility within hours underscores Kwik Kar's failure to comply with ***** regulations. The experience was embarrassing and contentious. Please refer to the attached inspection documentation. Sincerely, **** ******, Owner, **********************************, **************, *********************

  Business Response

  Date: 10/11/2024

  Dear People of the Better Business Bureau,
  Regarding Mr. ******* vehicle inspection, at our location the inspection was performed correctly and completely compliant with state ******. ******* Camaro failed both the safety and emissions portion of the state inspection. The emissions inspection failed because the check engine light,also known as the malfunction indicator lamp (***), was on. This was recorded on the inspection report Mr. ****** provided in the complaint. I will reupload the same image with the relevant information circled in blue. This report comes from the inspection computer that is regulated and audited by the *********. On the report the *** Cmmd Status is ON. *** Cmmd Status is referring to the check engine light. In the second inspection report Mr. ****** provided the *** Cmmd Status is OFF. This test result comes directly from communication between the states computer and the vehicles computer. There is no way that either of these results could be affected, intentionally or accidently, by the technician inspecting the vehicle. Based on the second test result, I have no doubt that the check engine light wasnt on at the time of that test. However, I also have no doubt that while the vehicle was at Kwik Kar for the initial inspection the *** was definitively on. After the initial inspection, Mr. ****** informed the inspector that his cars check engine light will come until the car warms up and then it will turn off. I suspect that the second test was done after the car had time to warm up.
  The vehicle failed the safety portion of the inspection because the driver and passenger windows were tinted darker than what is allowed by inspection law. State law requires tint to have a minimum light transmission of 25%. When tested the Camaros windows tested at 17%, which is darker than what is allowed.  The following link will take you to the states website that describes window tinting guidelines:
  ************************************************************************
  Addressing Mr. ******* claims that we refused to reinspect his vehicle, initially we were not refusing to reinspect his vehicle but trying to explain to him that the vehicle would not pass and would use up Mr. ******* free reinspection the state allows. The state regulates pricing for state inspections and reinspections. The states software will only allow one reinspection before it requires us to start the inspection process over and prompts for the inspection cost again. Regardless of if the check engine light had gone off the vehicle would still have failed the reinspection due to the window tint. In good faith we were trying to explain that to Mr. ****** in attempt to save the free reinspection the state allows.
  We tried to communicate the reasons for failing the inspection to Mr. ****** but were unsuccessful. We also tried to advise him against reinspecting his vehicle without correcting the reasons for failing, first. It is highly regrettable that we were unable to do so, but the inspection was done correctly and to the letter of the law, therefore we cannot agree to a refund of the inspection price.

  Customer Answer

  Date: 10/14/2024

  I am contesting the inaccuracies presented in this response. Specifically, I obtained an inspection on the same day, within 10 minutes, and my vehicle passed at a nearby location. I also requested a reinspection for the engine light issue, which was declined. Moreover, the front staff revealed that the previous inspector was terminated due to falsified inspection data. Consequently, I am seeking compensation of $500 for the embarrassment and inconvenience caused in front of other customers.
  

  Business Response

  Date: 10/26/2024

  To Whom It May Concern

  To clarify, I do not dispute whether the vehicle passed at a different inspection station or the fact that the check engine light turned off.However, the vehicle should not have passed because regardless of the check engine light, the window tint would have been out of specification and reason for failure. I also would like to clarify that initially we did not decline to reinspect the vehicle. To help Mr. ****** we were trying to explain that the vehicle wont pass immediate reinspection due to the window tint. We were not successful in explaining this fact to Mr. ****** so agreed to the reinspection to try to appease him. It wasnt until things got very tense with the customer that we declined to do any further work on the vehicle.
  
  Thank you for your time.

  
  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 19,2024 Oil Change only Went on lunch break and dropped car off for an oil change. When I picked up my car after work everyone was acting quiet so as jokeful as when I went in. Get to my car and my drivers seat is broke laying all the way back touching the back seat. I immediately backed up and called staff. They came out and advised a manager would call me. After no response I called today and was utterly disrespected. The mgr stated it was already broke I told him no it wasnt and that I parked and spent 20/30 minutes discussing services right under the security cameras. I requested to have them look at them he said no that corporate only ones with access I ask for number he refused and stated he didnt call me back because I was lying to get free repair. Really I spent over $100 on oil change plus Uber there and back. He refused to provide his supervisor contact and each time I call they answer and hang up in my face. This type of service is disturbing to any consumer. The camera will show my truth and they are refusing to take accountability. The guy move my car to the back knows what happened

  Business Response

  Date: 07/02/2024

  We are not affiliated with this Kwik Kar location.

  Customer Answer

  Date: 07/03/2024

  I am rejecting this response because:   This complaint was for location 

  Kwik Kar 

  ******************

  Euless TX 76040

  Business Response

  Date: 07/16/2024

  We have no association with the location on ************. This complaint has been directed to the wrong business.

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to this location to get a coolant flush on 12/29/2023. Two days later I had a significant leak from the coolant system. I brought it back they said it was a loose hose, tightened the hose and said it was fixed. Again less than a week after that my coolant was still leaking this time enough to drain the whole reservoir of coolant. Took the truck back and they said they found a small leak but it could not have been their mechanics fault since they didnt touch that part of the coolant system. On 07/I0/2024 then proceeded to take the truck to my local diesel mechanic and after a full diagnostic they discovered that indeed Qwik car had not only over tighten the hose but then over pressurized it resulting in a cracked radiator hose. Kwik Kar cost for coolant Flush $170.51 BareBones Diesel Mechanic diagnostic fee $223.64 BareBones Diesel Mechanic parts and labor $355.95

  Business Response

  Date: 02/02/2024

  To Whom It May ****************** serviced the vehicles cooling system on 12/29/2023 as stated. Also as stated the truck did come back about a week later and we found the upper coolant hose leaking. We adjusted the hose clamp and verified the leak was corrected before returning the vehicle back to the customer. On 1-10-24 the truck came back again with the customer stating that it was still leaking coolant. We found coolant around the radiator on the driver side of the vehicle, but it was not evident specifically where the coolant was leaking from.A few hours later the customer came back to pick up the truck. We informed him that we needed more time to locate the source of the leak. He responded that he would not give us any more time to diagnose the coolant leak.
  According to the documents the customer attached, I understand the source of the leak was the upper radiator hose. I understand it is the customers opinion that the hose clamp being overtightened caused the leak. I would strongly disagree with this implication. I have never seen an overtightened hose clamp cause a leak.  It is very common though for an older hose to deteriorate and lose its ability to keep a seal on the radiator. Which would be a preexisting condition and not a reflection of the work performed by our employees.
  We cannot be held responsible for preexisting conditions,like a worn radiator hose, and unfortunately will not be able to meet the desired settlement of the complainant.
  
  Thank you for your time.

• Initial Complaint

  Date:12/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accident happened 12/14/2023-KWIK KAR WASH ********* ***** Progressive County ************* Claim: 23-6798924 ****************************************** Number: ************ INCIDENT-The auto wash pulled my whole undercarriage off my vehicle beI Attempting to move my car entering the car wash. I was also in neutral and I was directed to pull forward by the car wash people in front of me guiding. However, as soon my car was pulled forward heard loud noises. And I immediately stopped and seen my under carriage completely ripped off the bottom of my car.My car was severely damaged by your auto car wash . Have been attempting to contact you for liability claim. My insurance has already reviewed and the fault is your company. My contact number is ************ mobile name is *****************************

  Business Response

  Date: 01/09/2024

  We are not affiliated with this location.

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I revived a oil change from Kwik Kar a week prior from today, I go to start up my car today and it doesn't start up I get it towed and they said I had NO OIL in my car whatsoever and now my car is jumping MIND YOU ITS A **** So my service light is on and my car isn't how it was riding before ! I am highly upset at this situation, not only that I went in to speak to a manager and Soul claimed to be the Manager of the location which he isn't and refused to give me the information I needed until repeatedly asking him for the information! I NEED THIS ISSUE RESOLVED ASAP

  Business Response

  Date: 02/28/2023

  Which Kwik Kar location is this complaint for? I don't believe this complaint was directed to the correct location. If I had the vehicles license plate number I could check our records.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September, I took my 2017 Dodge Ram pickup truck which had a ******* bicycle rack attached to the rear hitch to Kwik Kar at ********************** ******, TX ***** for an oil change and a state inspection. After they completed the work, they drove my truck out of the stall and backed it into a handicap parking spot where they rammed my bike rack into the handicap pole that pushed the pole backwards into a fence that ran the property line. There was a slight damage to the rack. I contacted ******* and sent them pictures and was told that there might be damage to the rack. I contacted Alan and Pat (the managers at Kwik Kar) and told them what I found out from *******. I explained that I have had that bike rack for several years and would think that I was willing to take 1/2 the cost of a new bike rack ($240). Alan said that it was up to the employee to pay for the damages and would take the money out of his check and have the money for me in two weeks. I said that I would wait for the call. I have since called several time and spoke to Alan who said he would call me back and still has not. I called today to find out that Alan no longer works at that location.

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 5, 2022/12/10) */ I believe this complaint has been resolved. The issue was resolved directly with the customer shortly after he filed the compliant with the BBB. Consumer Response /* (2000, 7, 2022/12/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) General Manager contacted me and accepted my request to refund me 1/2 the cost of the replacement bike rack. I received the check today

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Jeep Patriot (Lic plate ******** was brought into Kwik Kar of Red Oak was Friday September 16th. It has been disassembled to change a head gasket since then. We were told it would be ready the following Friday on September 23rd. We have been lied to since then repeatedly by the Manager ******** and Assistant Manager ********* The next pick up date given was Friday September 30th. When questioned about the delay, we were told by ****** that a bolt had frayed off and they needed a special tool to remove the bolt. He added they ordered the tool from Snap-on and their delivery truck comes on Monday. I came back Monday evening October 3rd and was told by ****** that the Snap On truck comes on Friday's. Israel then told me he may have the tool at his home and would look for it and bring it in on Tuesday October 4th. I came in today on the 4th and he didn't have the tool. He then said he was off on Wednesday and would go buy the part. When I asked if he called to even check if it was in stock he said no. My son in law has had to get ubers to work. This is unacceptable customer service and they have the car held captive and NOT performing any work.

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 6, 2022/10/18) */ We have no affiliation with the Kwik Kar in Red Oak.

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/2/2022 I went to Kwik Kar (***************** ******, TX) for an oil change and a state inspection. When I was there, they recommended I flush out the radiator and brake fluids. I decided on having them perform a radiator flush ($144.99). I know that my car is old (Maxima 2011 w/ 215k+ miles), so I thought it would't hurt to service my car for the radiator flush. My car does not have a history of any mechanical issues besides having the A/C fixed and flushing out the steering fluid. That day, there was no issue with my radiator. I've never had an issue with my car overheating, and I simply thought it would benefit my car. I want to reiterate, there was absolutely nothing wrong with my car that day. 6/9/2022 Around 5:30 as I was waiting to go through the drive thru at Braums, I noticed white smoke coming out of the hood. I pulled out of the line because I also noticed that the gauge for the temperature was close to the "H." I get out of my car and notice that all of the coolant is on the pavement. I called Kwik Kar to see if they could come look at it, but they suggested I come to them; since I was just down the road. I was able to make it there without having my car overheat, but I did have to turn off my car twice in order for that not to happen. I make it there and talk to the manager. I tell him what happened and try to get him to understand that I've never had a radiator issue until I got it serviced. He says that it was due to the parts being old, and I understand that, but after 215k+ miles I had never had an issue until I got it serviced. We went back and forth, and he said they would fix it for me the next day, but I declined that service. He came back with a quote of $993.33, and another quote of $806.33. I talked to another manager and he said he would try to make it right since I've been a customer since 2017. They come back and offer me ONE oil change. I have attached everything including how much it cost me to fix it... another $150 for labor.

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/07/13) */ To Whom it May Concern I am sorry to here about your vehicle troubles, however the technicians were correct in attributing the part failure to age. Radiators and cooling system parts are exposed to dramatic temperature fluctuations and harsh chemicals from combustion gases. Overtime this will weaken the plastics and rubber used in cooling systems causing the plastic to become very brittle. I understand that you never had cooling system problems before but changing the coolant out cannot cause degradation of the plastic. Speaking with the technicians that looked at the vehicle, after the overheating incident, the sudden loss of coolant was caused by the broken/deformed coolant outlet. The specifics of the part failure, length of time after service, and age of the vehicle strongly indicates that this was an age-related failure and not derived from an improper service. Thank You