ComplaintsforSally Beauty Holdings Inc.
Beauty Supplies
Additional Complaint Information
Customer Complaint:
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I came to this location and was offered a credit card which I did not want but they signed me up for it anyway. I keep receiving bills but I have not even used the card. I would like to cancel this credit card.Business response
06/10/2024
The Sally Beauty Rewards credit card is handled by a third party, so we would not be able to assist with this issue. Please contact the credit card company customer service directly.
******************** Rewards Credit Card
Customer Service
**************
****************************Initial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
STOP LETTING OTHER PEOPLE AND YOUR STORE ASSOCIATES USE MY ACCOUNT INFORMATION FOR THE LAST TIME!!!!!! I DID NOT COME IN THIS STORE AND I DID NOT MAKE A PURCHASE AT 7:50PM WITH A **** CARD ENDING IN 3557 AT REGISTER 2, TRANSACTION ******!! I DO NOT GIVE MY INFORMATION OUT TO BE USED MY OTHERS AND DO NOT APPRECIATE SALLY BEAUTY RELEASING MY INFORMATION! THIS IS UNPROFESSIONAL AND DISRESPECTFUL! IM ****** OFF ABOUT THIS AND THIS IS NOT THE FIRST TIME THIS HAS HAPPENED! I WILL BE FINDING LEGAL ASSISTANCE SINCE YOU GUYS CANNOT RESPECT MY PERSONAL INFORMATION AND GIVING MY INFORMATION OUT! IDENTIFICATION NEEDS TO BE ASKED FOR!Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased earrings and one does not close and cant be worn. They refuse to help me. They say sales are final. They are knowingly selling defective items and the customer has no recourse.Business response
05/14/2024
Due to hygiene reasons with jewelry, it is final sale. Since item is defective customer will need to contact the maker Studex at ************** for further assistance.Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Store:10497, Date: 4/30/24, Transaction: ******. Purchase Price: $71.14 , I am a Licensed Cosmetologist. I purchased: Andis Slimline 2 Trimmer. When I opened it, it was already fully charged like someone had used it before. It also had hair on it. I attempted to return it. The store refused to take it back & they instructed me to call Sally ***************** **************** instructed me to contact the **************** did so. The manufacturer said they don't refund items purchased at another retailer. They told me I have to get my refund from Sally. Sally's is horrible to Cosmetologist, you guys ripped me of & sold me a used Andis Trimmer. I want my money back, a full refund.Business response
05/21/2024
Sally Beauty has a strict final sale policy on clippers and trimmers. Any defects or damages would come directly from the manufacturer. Since the item has warranty, customer will need to contact the manufacturer at ************** for further assistance.Customer response
05/22/2024
I am rejecting this response because: I already contacted the manufacturer. They will not refund my money. They told me to get my money back from Sallys because they sold me a used clipper that was already charged and had hair on it. Its been less than 30 days since I purchased this and I want my money back. You guys ripped me off, this is horrible to Beauty industry professionals. No one should shop there ever again. I will make further complaints against this company if I dont get my money back.Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to get help from an employee to get hair extensions and the entire time I kept asking her if there was anything I should know and if the product was going to be the right color and if one pack was enough and she said it was going to be enough but when I took it home and opened the box to see if it was, it did not match my hair color and I called to get a refund and they said it was final sale and it was on the back of the receipt, but there was nothing on the display where the product was saying. It was final sale, nor did she tell me while I was at the cashier stand letting me know it was final sale and I would not be able to get a refund so the only time I was told that it was final sale was to look at my receipt and those after I bought it and it feels illegal to do thisBusiness response
04/26/2024
Hair extensions are final sale and cannot be returned for any reason after being opened. We sincerely apologize for any inconvenience or confusion this has caused.Initial Complaint
04/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an ***** electric trimmer for $77 including tax, took it home and got one use out of it before it broke (either the switch stopped working or it wouldn't hold a charge) and attempted to return it 2 days later. I didn't even ask for my money back, but said that I would swap it in for store credit toward a more expensive model.I was told by the woman at the counter that I could not return it because they have a no return policy on trimmers. She gave me the number to *****, and said that since it was likely still under warranty I could take it up with them. She confirmed this with her store manager who was present in the store at the time.I either want my money refunded, or I want store credit to what a different model.Initial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Went into store to buy clippers and the price was $25 dollars more in store than online. They refused to match the price online. Then the lady said well you can order online and do in store pickup. Then I could get them right away for the online price. Well was I wrong I waited over an hour and it still was not ready for pick up. I called customer service and sat on the phone for 30 min all for it to still not be ready. I went through all of this just to cancel my order and wasted my time. All for trying to get something today. False advertisement is wrong. Please have them make this right. I will now be ordering everything through Amazon. Over the years I have spent thousands and I prolly wont even use the store credit if they give it to me. I went through all of that for nothing. Its disappointing that i have shopped at this store for years all to find out I should have bought it online because its cheaper. Now I am questioning how much unnecessary money they have stolen from me. Its not fair to a consumer to have to go through this.Business response
04/09/2024
For further assistance, please contact our ************* line at ************.Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
order # WSA1530350753 included 4 hair dyes, i was unable to use as i could not get my hair light enough for the shade ordered and i returned unopened unused hair dye in the original packaging. as per sally beauty returns accepted. they gave me a label with a tracking number for *** 1Z5X2Y809096194215 and it was received 3/21/24 - sally only refunded me 5 cents for this! i called customer service and ******* was unable to assist me or see that the return was complete meanwhile my payment institution was able to see the return and refund was completed by sally. i want a full refund for what i paid for these dyes!Business response
04/09/2024
Sally Beauty issued a refund for $29.35 on 3/27/2024 for the returned items. Since customer paid via Klarna, they will need to contact Klarna for further assistance.Initial Complaint
03/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Wasnt given any points on my account for multiple purchases and when I brought it to their attention they told me they seen i somehow had a duplicate account and that they would combine my points(Still doesnt make sense because the account i have access to was the one i ordered from and shouldve been receiving the points) they had me reply with some information then the next day emailed me stating because i had the two accounts they wont be giving me any of the missing points. I wouldnt care if they had stated that from the beginning but they went through unnecessary steps and gathered information for no reason under false pretenses.Business response
03/25/2024
The accounts are being merged and the points will still be transferred to the active account.Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an online order and picked up. The sales associate looked in the bag briefly said ************ and I trusted her. I took my items home and when I went to go use them the next day (I had planned ahead knowing I was going to be trapped due to a snow storm) my hair color was missing. I attempted to go back in but they were closed because of weather. Finally, found a location which they said I had to contact corporate. Filled out the contact form, no answer. Called ******************, they said come in. Went in, they said contact corporate, did that AGAIN no luck. Tried to file a complaint with PayPal but they didnt care. HORRIBLE customer service. If theres anything I hate more than most is when big corporations steal my hard earn money, specially after being a loyal company for 20 odd years. All I wanted was my hair color and I couldnt even get a replacement for it.Business response
04/09/2024
We have no records of customer reaching out. Please have customer reach out to our ************* line at ************.Customer response
04/09/2024
I am rejecting this response because:
that is such poor customer service. Maybe speak to the three locations I ran around to because Im hard of hearing and speaking on the phone is very difficult for me. Check your PayPal complaints that were rejected for no reason. Or right here you could instead address the situation presented instead of pushing your customer to ************** that has yet to have any results. I went down multiple avenues to resolve the situation before turning to BBB, and since your company could not be bothered to help through them I will be leaving the communication here. If youd actually like to help a loyal customer and resolve the issue you wont have a problem with that.Business response
04/09/2024
For further assistance, please contact our ************* line at ************.
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Customer Complaints Summary
127 total complaints in the last 3 years.
39 complaints closed in the last 12 months.