ComplaintsforSally Beauty Holdings Inc.
Beauty Supplies
Additional Complaint Information
Customer Complaint:
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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased fx3 clippers from CosmoProf and they had hair on them when I bought them, the box was partially opened. I still liked the clippers so I went online to buy different guards for them and found out ********* rack has them for $50 instead of the $120 I paid. ***** prof claims they price match and arent willing to do so, they sent me to the store and the rep ***** there for thirty minutes, she put a sign on the door without what time she would be coming back. She didnt know how to reimburse me the money, corporate told me only stores can help so I went to another. They claimed they dont price match clippers even though it says they price match everything online. The company doesnt seem like they can afford to pay for staff to be in the stores and they cant afford customer service in **********. I spent so much money there and am not going backInitial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is regarding a purchase in a local Sally's Beauty Supply (**** * ****** *** ******** ** ***** ***** ********) On 3/3/2023, I went into Sally's to buy some shampoo & hair conditioner. I paid the total due of $36.79 in cash and then the clerk asked me if I wanted a Sally's Rewards Card. I said ok & I signed a paper saying I wanted one. She said I would receive one in the mail. Upon receiving it, I saw that it was a Sally's Credit Card, so I cut it up. On 4/4/2023, I received a bill in the mail for the Sally's Credit Card, saying I charged the $36.79 and needed to pay part or all of it. I called & spoke with a Sally's CSR. I tried to explain the problem. And she asked if I paid with a debit card, did I see it. I told her it was not on my debit card, that I paid cash. She basically ignored what I said and told me if it wasn't on my bank acct debit card, then I charged it on a Sally's Credit Card! I finally gave up! Then I called the local store listed above to see if they could verify what I purchased that day. The young lady found that I purchased Shampoo & Conditioner, as I had, but said it was charged to a Sally's Credit Card. I then went online and sent an email to Customer Service. See Attached. As you'll see I am paying this fraudulent charge. I don't want my excellent credit rating damaged. After speaking to a CSR & then the clerk in the Sally's where I made my purchase, I highly doubt I will get any satisfaction. Please contact the main office to see if they will help me. Thanks, ***** *******Initial Complaint
04/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 25th, I bought **** Balding Clippers from Sally Beauty Store *******************************************************. When I got home the same day, March 25th, I unpackaged the clippers and realized that they were damaged and used. I immediately called the store on this same day that I purchased the clippers. The store associate explained that they do not allow returns on clippers even though they were damaged and suggested I reach out to Sallys Customer Support at **********. The Customer Support associate explained the same policy and that I can try to reach out to the manufacturer. My original request was to come into the store to exchange the clippers, however, Sally has not tried to resolve this in any manner. I now wish to have a refund for the clippers.Initial Complaint
04/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My order number is WSA1526437886. I had returned my complete order back to Sally Beautys' via mail. *** tracking number is 1Z5X2Y809090747914. Sallys' has been in receipt of my return since November 8, 2022. It has been about 5 months now, and I have still not received my refund. I've complained about this numerous times, and each time I do I ask for a supervisor. There are never any supervisors available to speak with you on the phone. The customer service representatives will lie to you and tell you that they will put in a call back request to have the supervisors call you back with 48 hours, and the supervisors never call you back. Eventually I was told in December of 2022 that a check would be issued. It is now April 1, 2023. I have not received my check.I had called Sallys Beauty customer service last month and was told my check was processed sometime early January and is waiting to be sent out, yet I have not received it.Total scam of a company. Buyer beware.Initial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 03/25/2023 I tried to purchase a Babyliss titanium pro flat iron from Sally Beauty’s website and the total with tax was $55.96. This product was supposed to be shipped to me. The first time I tried to pay with apple pay and the transaction said “declined” (see screenshot below of what I saw). The second time I tried to pay again, the transaction declined. When I checked my bank account, I saw there were 2 transactions for the amount of $55.96 deducted. I received no emails from Sally Beauty regarding this. The next business day, I saw I was refunded for one of the transactions. I decided to call today, and a woman named Anne informed me “This happens all the time.” Sally beauty will tell the customer the transaction is declined but still take the money out anyway. She then said the money will be returned in 3-5 business days, which doesn’t make sense if the first transaction was sent back to me within 1 day. When I asked for an email to confirm I will be refunded she said she would send it but I have not received anything. It’s been 30 minutes. This is a very shady system. I am also not getting my product of all things. To summarize; this company told me 2 times this transaction declined and still took my money with email sent to me. Please see attached: 1-Proof of declined transaction 2-Bank statement 3-Call log showing I spoke with customer supportInitial Complaint
03/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a product at Sally's Beauty Store with a check coming to $24.59. The check went through my bank but they charged me $885.60 instead of the check amount. It messed up my bank account and had other checks bouncing because of no money in the bank because they took money out that wasn't even in there. I like this fixed and want my money back and then some or there's going to be a lawsuit.Initial Complaint
02/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On the afternoon of 02/16/2023, I placed an order for in-store pick up for a pair of clippers. I picked the order up that evening. Upon opening the box when I got home that night, I discovered that the clippers were dirty and appeared to be used. The clippers and the inside of the box were covered with grey hair from a person with a different hair texture. This is unsanitary and unacceptable. I purchased new clippers and expected to receive brand-new clippers. I did not. The following morning on 02/17/2023, I returned to the store in ********* where I made the purchase in an attempt to get an even exchange for a new, unused pair of clippers. I would have gone back the same night, but the store was closed by the time I opened the box and discovered the issue. When I returned to the store on the morning of 02/17/2023, I was told to take the clippers to their ****** store for an even exchange. I went to the Hoover store and was told they would not be able to assist me and that I shouldn't have been told to come to their store for assistance as it was against their policy to exchange items purchased at other stores. They told me to call the district manager or the manufacturer. This is not a manufacturer issue. The clippers would not have come from the manufacturer dirty and used. I waited for hours for the district manager to call me back. They never did. I went back to the ********* store thinking since they started this whole ordeal, maybe they could help me resolve it. They were unwilling. I was told I'd have to wait until Monday for customer service to get back to me. If they do not issue refunds or exchanges, why were they able to sell me filthy, used clippers? I am at no fault in this situation. I ordered brand new clippers. I paid for brand new clippers. I did not receive brand new clippers. I received dirty, used clippers. I want a full refund. I do not wish to do business with this company again. I will also be following up with the department of health.Business response
02/21/2023
Customer contacted customer service and was advised that clippers and trimmers are 'All Sales Final' and to contact the manufacturer.Business response
03/08/2023
The customer contacted customer service and was advised to contact the manufacturer to take advantage of their 1-year warranty.Customer response
03/15/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
To reiterate, I have reached out the manufacturer to as requested to take advantage of the warranty. I was advised by the manufacturer that this was not warranty issue but rather an issue that must be resolved by the store. I would like a full refund.Initial Complaint
02/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi I'm ******* ********, I went to Sally's beauty store to buy shampoo. Once I was checking out the lady told me I can get 20$ off today. I agreed with excitement without knowing it was to apply for a credit card. She did not tell me nothing about applying to a credit card. She also didn't verify my identify once I put my social security. I also got a credit report about a credit check and like I said , she never told me nothing about applying for credit. Im really upset about this. I hope you can help me out. Thank you.Business response
03/23/2023
Business Response /* (1000, 5, 2023/02/20) */ Please have the customer contact customer service at XXX-XXX-XXXX.Initial Complaint
12/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased several products feom Salmys Beauty supply. I never received a 163.00 dollar hairdryer within the package. The box came fully taped and did not appeared tampered with. Sally Beauty alsostatedthat the items may come in different packages. Sally beauty advised it was sent in the box but the box is not large enough to fit allthe products as stated were sent. I return to medical school in 2 weeks and would like my hairdryer I paid for please. I would like my product I paid for or a refund. My order number ******************Business response
03/22/2023
Business Response /* (1000, 5, 2022/12/26) */ The customer contacted customer service, and we notified the customer that we have filed a claim with **** *** has made several attempts to contact the customer to finalize the claim but has not been able to make contact. Consumer Response /* (3000, 7, 2022/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been in contact with *** by email and they have finished their investigation and are taking responsibility for the missing hairdryer from my package. I do not think it was ****** fault, but Sally Beauty's for either shipping the hairdryer separately and not telling me (because there is no way the hairdryer could have fit in the box that was received by me, which included other hair products that took up all the space in the box), or whoever put together the package did so incorrectly and may have taken the hair dryer (its an expensive one so I wouldn't be surprised), or they simply forgot to include it in my package. The package did not look to be tampered with when it was dropped off by **** Thank you *** for taking responsibility for this issue, it is greatly appreciated! Business Response /* (4000, 9, 2022/12/29) */ Our records indicate that a reshipment was processed for the missing *** ************ HAIR DRYER on 12/28/2022.Initial Complaint
12/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I made an online purchase for a product, I get an email saying my purchase was cancelled (no reason given)? I place another or order for same item that does not say it's out of stock on their website and I'm now being charged twice the price as first order per item? I call and speak to their customer service and was told it was out of stock then told it was being resourced from another store? So I'm confused, is it out of stock or is it being resourced from another store? Also she Asked me if I was receiving a discount the first order, I did not see any promotion or discount anywhere and told her that. Shouldn't she be able to see that instead of asking me? I gave her my order number and she placed me on hold for an extended amount of time to look at the order. I feel like they cancelled the order because they were deciding to raise their prices. Very disappointed I have shopped with this company for years.Business response
03/17/2023
Business Response /* (1000, 5, 2022/12/20) */ The customer contact customer service and was informed that the first order was cancelled due to being out of stock and that the second currently is sourcing to locate a facility that has the item in stock.
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Customer Complaints Summary
130 total complaints in the last 3 years.
46 complaints closed in the last 12 months.