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Business Profile

Patio Contractor

Texas Patios & Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Contractor.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/30/2021, an estimate for a Patio Cover Gable & Flat Approx, 12 x 26' All cedar shingles to match existing 6 x 6' Open beam post in the amount of $15,000. Texas Patio & Concrete owner Daniel M. ******** the agreement was to pay 50% deposit and the 50% at completion which was 08/11/2021, signed and agreed by both parties. I hold a copy of the Signature Certificate and the signed contract agreement. The Quality guarantee / Warranties: TPC will use its best efforts to provide "Customer" with the highest quality of products and services. All material workmanship under, normal use and service, will be covered under TPC's limited warranty for a period of One Year. All work was left as I believed to be satisfactory until early February, when roof Patio Leaks. I contacted TPC, Daniel M****** and made 4 to 5 attempts by emailed and phone. The phone number was unavailable. I couldn't believe that a man whom I'd trusted was now impossible to get a hold of. I has to repair the leak before damages would incurred. I hired JLT Roofing because I knew they would be the best to find the faults as to what was causing leaks. They found roof leaking from the valley meets porch, replaced shingles, installed new flashing and sealed it. Install new ice and water shield which TPC should have installed where the valley meets Cover Patio. Negligence on their workmanship in service where they fail to install missing flashings and properly sealing on completions of Patio is where I'm out of pocket $1000.00. I just want this company whom I completely trusted and highly paid 15,000 should be investigated and not be licensed to do business with Customers, and change their phone numbers and e-mailed is longer exists. They do have a facebook page, and I want to warn people not to trust this company.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business signed an agreement with us to build a patio addition to our home that included concrete, roofing and an outdoor kitchen. They collected 1/3 of the total amount in August 2022 to start the project, then collected another 1/3 in early October on for all materials needed. They completed the concrete work by Oct 9th (which comprises about 15% of the total), since that time very little work has been done and since early November there has been 0% work on the project. The contractor and owner (****** *******), started giving one excuse after another why no work is being performed and then by mid-November has not been responding to phone calls, emails, text messages or any other communication. He has collected his money and simply refuses to perform any work. We are asking for this business to refund us 70% of the monies that we have paid.

  • Initial Complaint

    Date:12/14/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with this company on 17June 2022, @ this time we gave the contractor a deposit of 50% which was $15,800. The project started with framing and rebar for the concrete which was disapproved by the ****************** 4x. In November we finally passed inspection. Since the approval to pour concrete was received no concrete has been poured. The contactor finally texts us 2 December that he had a death in the family and would be returning to the US. We haven't heard from him since that date even with repeated texts and emails.

  • Initial Complaint

    Date:05/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company texas Patios and concrete owned by Juan ****** ******* took $13,508 from us Dec 3, 2021. I never received any product. They did not call or confirm progress and now filed bankruptcy CHPT 13 with 64 creditors, left without product.

  • Initial Complaint

    Date:04/07/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2021 Texas Patio and Concrete received a $7500 aa a Downpayment to complete a patio project and cover. To date, April 2022 no work has been completed and have received notification that company is now filing chapter 13 bankruptcy. I am in contact with 20 plus additional people who have a similar situation with this company totaling upwards of $350K of down payments with little or no work completed.

    Business Response

    Date: 06/27/2022

    Business Response /* (1000, 7, 2022/04/29) */ Thanks for taking the time to review our company and express your concern, please send us an email at [email protected] Consumer Response /* (3000, 9, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not an accurate response. The company has not returned an email, text message or phone call since March. The company continues to advertise and do business but no response to me.

Texas Patios & Concrete is NOT a BBB Accredited Business.

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