Business ProfileforOutdoor Living Pool & Patio

Outdoor Living Pool and Patio were hired to do a remodel for the pool and spa of my newly purchased home in 2018. All payments totaling $14,426.79 were paid in full as of 12/01/2018. Although the initial install work was complete problems continued for months and then years to come. I was charged $1,287.40 for a start up, clean up and chemicals which I never received. I made many attempts, asking for a start up and pool school, for almost 3 weeks after the main construction was finished after their workers filled up my pool with water. I finally had to contact another company to come out because I have never owned a pool before and was afraid the lack of attention to the pool and plaster might have negative consequences. Unfortunately I was correct. Within the first year a crack formed which I contacted *** the manager of service for OLPP but never received a response back. Then the plaster started to pull away from the pool wall and floor causing hollow spots. The manufacturer's warranty for the plaster is around 15 to 25 years. However, because it was installed incorrectly the warranty is void. *****, the owner of **** has offered to refund me the cost of the startup and repair the plaster at his cost. This is not an expectable remedy. I have had multiple companies inspect the issue and all of them have given me the same answer. That answer is that the plaster installation and start up were done incorrectly. ***** has since refused to return any calls and any emails. It appears that this is a common tactic for him and his company. The ************************* has specific guidelines for opening a pool and adding chemicals within the first 30 days. None of these guidelines were followed. I would like a refund of what it would cost me to fix the mistake **** made. I have all maintenance records and documents showing this was not a care issue on my end but an installation and follow up issue on their end.