Property Management
Pros PM - Property ManagementThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Pros PM - Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had a leak several times in the last six months and Ive reached out to the company that owns the unit above me. The first time they came and said there was no issue that was three months ago. Then last month it was raining from the vent in my bathroom with a light fixture. I called and told them they came out and said there was no problem. I spoke with the lady who rents the unit recently because it happened a third time and she told me last time that there was an issue in her apartment so I was lied to. ****** ********** the owner of professional services property management owns the *** that owns the unit above me. They did determine this week that there was a cracked pipe from the unit above me that professional services property management managers. She refused to give me the owners name told me it was public record and told me that she would not help me because I told her I would if I had to get a lawyer I Would. I want her company to be responsible to get a hold of the owner and take care of my condo. I have black mold on my beams where they cut the hole in my wall to fix their persons problem and they tell me I need to use my insurance and take care of it instead of having the owner above me and his insurance take care of it. ****** ********** the owner of professional service property showed no respect by sharing the information from what Im going through. I have asthma and chronic bronchitis and my ill sister has been staying with me since October has COPD and many health issues. I wanted her to help us get with the owner so that we could get a place to stay that was healthy for us. She refused to share that information and told me it was public record..Business Response
Date: 01/13/2025
While we understand this homeowner's frustration regarding their unit, we cannot prevent all leaks. In the last six months, our team has spent over $1800 completing repairs to the property as work orders have been reported to us by the *** or our resident. We do not have a fiduciary duty to the owner of the unit below that owns and resides in their unit. As per the terms of our Management Agreement, we cannot provide personal information for our clients but, their names are public record and this information was shared with the homeowner. Regrettably, our client is not responsible for all repairs to her owned unit and we recommended she contact her own insurance if she is displaced or needs additional assistance.
Initial Complaint
Date:11/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Paid A Deposit To This Company Of 2000$ And It Was Not Return Within 30 Days Of Moving Out. Tenant Laws State Management Company Has 30 Days To Forfeit Deposits Under "Good Faith". I Gave Written Notice To Vacate And Was Cleared By The Management Company To Do So. They Waited After The 30 Day Limit To Make Up These Bogus Chargers To Retain My Entire Deposit. They Also Forged My Repair Ledger To Avoid Returning The Deposit. Which Is Fraud.The Property Was Cleaned Out With Minor Cosmetic Issue After Living Here 7+ Years. They Charged Me For Issues That Was Reported To Maintenance That Were Never Fixed And For Items They Falsely Labeled As Broken. Also For Holes In The Wall That Were Poorly Fixed ***** To Us Living There And Worn Carpet That Needed To Be Replaced When I Moved In 7+Years Ago.Business Response
Date: 11/06/2024
The resident paid a security deposit of $2930 to previous management. The resident vacated the property on October 30th. Today is November 6th and it has been just over one week since the vacate date provided by the resident. We are well within our 30 days to complete the Security Deposit Disposition.Customer Answer
Date: 11/06/2024
I am rejecting this response because: I Moved Out On July 15 Not October 30. Your Office Waited Passed The 30 Days Limit Before Sending Any Communications About The Deposit. I Moved Out July 15 I Received Communications With Your Office August 22 Passed The 30 Day Marker.Business Response
Date: 11/06/2024
If you will kindly confirm your address we are happy to research this further. Your name is tied to an account that had a move-out date listed for October 30th.Customer Answer
Date: 11/06/2024
*******************************Business Response
Date: 11/12/2024
We do not manage a property at **************** I believe the consumer has the wrong company.Initial Complaint
Date:10/11/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company breached their own lease when I could not get into my unit for 5 days due to not giving me the correct code to get into my unit. I wanted of credit and they refused, so I decided I did not want to move in with a company that makes mistakes which costs the tenant. They have ruined my credit by adding over $5,789.00 and SOLD it to ****** *********. My building is being knocked down and I cant rent now. I need to get any attorney and follow through with getting my $1,600. Back. I had NO idea they charged me for not ever moving in! If you have an email, I can send you copies of all the correspondence as there are many and too many to add to this via upload. My number is ************.In addition , they have NO legal right to collect rent as they have an expired occupancy certificate. This alone should be enough to remove the collections and return my money.Business Response
Date: 10/15/2024
**** was approved as a resident, signed a lease, and paid move-in. We provided **** with access information for the home on her move-in date. Unfortunately, **** had user error and was unable to open the door. **** did not attempt at all to call our office when she experienced this issue as our phones are answered 24/7/365.
**** then requested a refund of the five days which was denied since that was not an error on behalf of the landlord. We then sent a maintenance technician to complete multiple repairs and install a bidet for the resident at their request. The resident then failed to respond to our communication attempts and did not pay future rents citing only later on that she had never moved in. Our office had to move forward with an eviction and ultimately the account went to collections.
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