Business ProfileforWe Fix It Appliance Air Conditioning & Heating Services
At-a-glance
Products & Services
Business Details
- Location of This Business
- 801 S Polk St Apt 1018, Desoto, TX 75115-7578
- BBB File Opened:
- 3/25/2004
- Years in Business:
- 20
- Business Started:
- 4/6/2004
- Business Started Locally:
- 4/6/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Sole Proprietorship
- Contact Information
Principal
- Mr. Oliver Dorrough Sr., Owner
Customer Contact
- Mr. Oliver Dorrough Sr., Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
J. K
03/06/2022
DO NOT USE HIM UNLESS YOU WANT TO PAY INFLATED COSTS.
March 6, 2022
I had an issue with my Trane heating system at the end of 2021. I had heat, I could turn my unit off; however, the fan continued to run.
February 2022, I called We Fix It Air Conditioning & Heating and inquired about their service and how much the trip charge would be. I was told that there would be an $85 trip charge, but if they fixed the issue the $85 trip charge would be waived.
Mr. D***********. came to my home in February 8th. His diagnosis was that my heating system needed a PCB power board. I would owe him $185.00 plus the cost of the part and for him to pick up the part if he fixed the issue.
He said that I owed him $125.00 on that day. Since the $85 trip charge would be waived if I had him change the part and he didn't know at the time if he would fix the issue the $85 trip charge was part of the $125 that I paid him that day.
The invoice/statement read as: Heater / Furnace - Furnace Service Call$125.00.
The price and the lack of itemized costs concerned me and I made several calls to other HVAC companies and found that We Fix It pricing was out of line with other companies. However, I found this out too late, I had already paid Mr. D**********. $125.00.
I questioned the pricing because Mr. D**********. said that the $85 trip charge would be waived if the company did the work, but it didn't look as though that was the case. I was never given itemized charges. Mr. D**********. called me to tell me to look at the pricing as though it was a total of $270 and that he had taken the $85 trip charge out of the pricing.
Mr. D**********. called me later to tell me that the part costed $100.00 plus tax plus him going to get the part. I now know that Mr. D******* overcharged me for a TRANE part ********. This part is sold by businesses on various websites for $50 at the most.
Mr. D**********. changed out the part on March 2, 2022. When I questioned hi
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