Business ProfileforMac Haik Ford

After the water pump was fixed I was advised that the ** compressor need replacement which includes coolant. I was told the additional cost of this service. and that it is best to do it now since the area is already broken down. I ok'd the ** service with the estimated repair time. Next I'm told the compressor replacement is causing fuses to blow and they have to diagnose for the problem. After about 2weeks I p/u my car. The same day the ** stop blowing cold air for about 15 mins. And I discovered the air does not flow at foot level nor defrost. I advised ******* of this and when I could drop the car off. Mid June I dropped the car off. ******* advised me they will fix the problem we both discussed and agreed there being no cost to me as the issue did not present prior to the ac/diagnostics/fuse repairs. The car was there for almost 2 weeks w/out them looking at it nor communicating with me any updates. Which again prompted me to go there for an update. I speak with another service adviser and was told of their computer system being held ****** and that no action was done as they did not have authorization for the work. I told him that the authorization was a given because of the above reasons. I left and returned that Monday and spoke with the service mgr *******, He listened to me, did his investigation, explained how the issue is not their fault and offered to split the repair cost. I don't feel that is justice because all alone I listen to and come to trust the advisor. I spoke with several individuals at the dealership; initially I dealt with ******* (service advisor) - he's no longer there. Then I spoke to ******* (service mgr), ***** ************** and *** (Dealership GM). In a very short period of time after I brought this car to them in Dec of 23, I personally with 3 advisors and a service manager who is no longer there (for whatever reason). And it is suspect to me that now each time there's an issue they cannot confirm what information I've been given.