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Business Profile

Painting Contractors

CertaPro Painters of DeSoto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paint job was completed during the month of May 2022. HELP!!!!!!!!!!!! I paid for the paint job on May 122, 2022. three weeks later I notice the paint was turning yellow. I then call ed the company to come out and inspect the job that was done ant to this day no one has come out to see the horrible paint job and the paint left on the front room wall. I have forward more than three emails to the company with no results to my request. I have called and talk to the company officials, and no one has come out to inspect the job to determine my concerns. I have talked to *****; he continues to say I will come out and to this day of September 9th he has not been to my house to inspect what I am talking about. The worked looks horrible and I have stated taht to ***** in my emails.

    Business Response

    Date: 11/10/2022

    Consumer Response /* (2000, 8, 2022/10/06) */ Please be advised that Certa Pro Painters of Desoto did come out and correct the problem in my home. Thank you for your assistance in dealing with the matter. I am now a satisfied customer. Thanks.

CertaPro Painters of DeSoto is NOT a BBB Accredited Business.

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