ComplaintsforLos Rios Landscaping
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 23, 2022 we went under contract for Los **** to pour our concrete pool decking and install turf and pavers along one side of the pool. There were a myriad of quality issues that resulted from this project. The business claimed that they had done landscaping for pools before, but when pouring the deck, they did not leave a gap between the pavers and concrete for a mastic joint. They installed this later after we informed them that this was required and had to cut out the concrete with a saw to leave a gap for the mastic, resulting in sloppy work. The business poured concrete that ended up drying way too fast, resulting in an ugly finish. They attempted to rectify this by pouring a "top coat", which has cracked and peeled on one section of the concrete. The business did not install expansion joints for every 5-6 feet of concrete, leading to cracks all over the concrete. The concrete deck has caused our pool pipes under to crack and leak, so we want them to be liable for the pool repair. The business did not install proper drainage on the decking, leading to standing water in areas by our house foundation. It also causes rain water to run into our pool, making it super dirty.We've attempted to contact the business several times about this issue, with either no reply or "we will get back to you" response. They have not attempted to resolve these issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.