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Business Profile

Repossession Services

National Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

This profile includes complaints for National Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Recovery has 2 locations, listed below.

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    • National Recovery

      214 E Red Bird Ln Duncanville, TX 75116-2308

    • National Recovery

      3916 W. Davis Dallas, TX 75211

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection from NATIONAL RECOVERY AGEN was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 4/2024 for $ 717 with account numbers starting with *************** remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      pinnacle emergerery grpa $2,216

    • Initial Complaint

      Date:02/15/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with national grid niagra mohawk. I do not have a contract with National Recovery, they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:01/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Burbot Emergency Physicians P. I do not have a contract with National Recovery Agen. They did not provide me with the original contract as I requested.Account # ********

      Customer Answer

      Date: 01/24/2024

      I have attached the requested documentation. Please hold them accountable. Thanks for all your help.

    • Initial Complaint

      Date:12/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** not liable for this debt with National Recovery agency and do not have a contract with convergent. They did not provide me with the original contract like I asked. This company is also in direct violation of my FCRA rights. Ive filed several disputes as well! There are also several violations under the **** ***** article 2, ***** B when I contacted NRA and asked for the original contract directly from the reporting creditor I have yet to receive. I also notified the representative that I am currently working with ***************** and she repeated she no longer has to speak with me and disconnected the call! As of 12-4-2023 I have a meeting with the District Attorney in ************** to describe the harrasing phone calls and limited information by request that still has not be received! I am asking for the last time for the collections to be removed from my credit and to stop re-recording the collections!

    • Initial Complaint

      Date:08/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with ************ The Illuminating. I do not have a contract with National Recovery they did not provide me with the original contract as requested.

      Customer Answer

      Date: 08/09/2023

      I disputed this through an online platform CreditKarma and inside the dispute I asked them to provide me with this information and they still havent done so. I want this removed from my credit report.

      Customer Answer

      Date: 08/09/2023

      I submitted a dispute through Credit Karma and in doing so I asked them for this information and they still havent sent it to me and they have not removed the item from my credit profile. I want this resolved and removed from my credit report immediately.

      Customer Answer

      Date: 09/11/2023

      So will this account be removed from my credit report since they are not responding to you? This is ridiculous. 

    • Initial Complaint

      Date:07/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received communication from NATIONAL RECOVERY attempting to collect an alleged debt. I send a letter to NATIONAL RECOVERY to cease and decease all communication immediately with a verification of the alleged debt with the following 1. Name and address of Alleged creditor:2. Name on file of alleged debtor:3. Alleged Account #:4. Address on file for alleged debtor:5. Amount of alleged debt:6. Date this alleged became payable:7. Date of original charge off or delinquency:8. Was this debt assigned to a debt collector or purchased? __ No ____Yes 9. Amount Paid if debt was purchased:10. Commission for debt if collection efforts are successful:* Agreement with your client that grants NATIONAL RECOVERY the authority to collect this alleged debt.* Signed agreement Debtor has made with Debt Collector, or other verifiable proof Debtor has a contractual obligation to pay Debt collector.* Any agreement that bears the signature of Debtor, wherein agreed to pay Creditor.* All statements while this account was open.* Have any insurance claims been made by any creditor regarding this account?* Yes * No * Have any Judgements been obtained by any creditor regarding this account?* Yes * No ******************** never responded !Further More NATIONAL RECOVERY Are attempting to collect an alleged debt where the so called original creditor has falsely represent the character other Violations under 15 USC **** e that NATIONAL RECOVERY is implementing it self.Violation: 15 USC ****b(5)15 USC ****(2)(A)15 USC ****e(3)15 USC ****(6)(B)15 USC ****(9)15 USC ****(10)15 USC ****(11)Furthermore NATIONAL RECOVERY unlawfully reported a debt to my consumer report in violation of REGULATION F, New Rule effective November 30, 2021. Cease reporting this debt immediately or face legal action. NATIONAL RECOVERY lack permission to include anything on my credit profile (15 USC ****b2) and contacting third parties with my personal information is illegal. Your actions amount to Aggravated Identity Theft (18 U.S.C. 1028A), a felony punishable by up to 2 years in prison, in addition to civil liability.The continued reporting of this inaccurate information is a clear violation of the Law 15 USC **** s-2 of your responsibilities as a furnisher of information. NATIONAL RECOVERY have caused me and my family severe harm due to your negligence and inaccurate reporting. Cure and DELETE This is an Erroneous, inaccurate account ******************** need to Cure and DELETE this from my Consumer report. Thank you for your time

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have inaccurate items on my credit report that you disputed and you never get the results within 30 days.

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NATIONAL RECOVERY AGENT # ******, YOU ARE REPORTING UNVERIFIABLE AND INACCURATE INFORMATION ON MY CREDIT REPORT. I REQUESTED FOR A SIGN SIGNATURE, ORIGINAL CONTRACT, OR ANY DOCUMENTS ABOUT THIS DEBT. I HAVE NOT RECEIVE ANY INFORMATION ABOUT THIS DEBT. AFTER 30 DAYS THIS DEBT IS NOT MINE. IT BEEN 45 DAYS AND THIS DEBT IS NOT MINE. CEASE AND DESIST ALL REPORTING OF THIS DEBT ASAP.STOP CALLING ME AND HARRASSING ME ABOUT THIS ALLGED DEBT. STOP CALLING AFTER 9PM AFTER I TOLD YOU NOT TOO. YOU ARE HEREBY PUT ON NOTICE THAT YOU ARE REPORTING INACCURATE ACCOUNTS.

    National Recovery is NOT a BBB Accredited Business.

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