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Business Profile

Used Car Dealers

Ram Country Auto World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle from the agency and has been faulty since month 3. Various different malfunctions. The most recent one has left me without a car for about a month now and the same excuse of the parts being back ordered is getting old. I believe that the cars they sell are not certified and overpriced. Please help.

  • Initial Complaint

    Date:05/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings sir or madam. I had purchased a Buick Enclave (don't recall the exact year of vehicle) on or about January 2017 from Auto World in **********, *****. I had purchased this vehicle for my wife, *******************************. In addition, the salesman was very polite and professional. That same day upon signing and closing on the vehicle documentation, one of the gentlemen that assisted me in closing the transaction, advised me of a great insurance that covered bumper-to-bumper and would cover any fault to the vehicle. It was a piece of mind for me so I elected to receive such insurance coverage.A couple of days later, I noticed the vehicle gauges would go wild on me and the vehicle would just stall all of a sudden. In addition, the vehicle had a noise that sounded like a spinning and rattling noise and vehicle would shake and the gears would not function correctly. I took it back to Auto World to advise them of the situation. I was sent to the same gentleman that I had signed the closing of the vehicle transaction. He advised me that the insurance would cover transmissions nor gauge problems. He also sent me to the **********, ***** **** dealership to get a scan and see what could be done. I took it to the **** dealership and they told me there was an electrical problem and the transmission was faulty as suspected. They in return stated that the agency where I purchased it, should be liable for that since it had only been a matter of days when the problems began. Today, Tuesday, May 24, 2022, I spoke to a gentleman at **** of America to see if they could assist me in refinancing my house. He stated that a sum of $14,268 was on my credit reports that were messing me up tremendously. I honestly need your help very much with this. I need this removed from my credit bureau records and for them to reimburse me with the money I paid down and the money I gave for the fictitious insurance policy. Thanks so very much for your assistance. It is very limited to what one can do.

Ram Country Auto World is NOT a BBB Accredited Business.

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