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Business Profile

Auto Body Repair and Painting

Kings Auto Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Insurance paid **** for windstorm damage to my veichle car was never fixed and they kept money

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim through my insurance. Everything was approved and paid for, $9,000, and I dropped off my car to be repaired on Friday June 23rd of 2023. I picked up my car Monday August 7th, 2023 with absolutely no repairs but extra dents and scratches, not visible in regular photos, empty gas tank, filthy inside and out and oil life on zero percent. There was a promise to deliver by the ** ********* and her boss. I will attach form. It is now Sept 25, *********************************************** They havent responded to my text messages, calls nor texts.

  • Initial Complaint

    Date:07/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid **** for repairs n no vehicle no money no contact

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I turned my car into Kings Auto Logistics for repair on August 12, 2022 at ******************************************************* (*****). The file date of this complaint is September 29, 2022. Even though they have received payment for services, Kings Auto Logistics has not started any repair on my vehicle. I noticed the employees at Kings Auto would avoid my texts, phone calls, and questions. Representatives at Kings Auto also refused to communicate directly and honestly to the adjuster handling my insurance claim. This situation has greatly inconvenienced me; I lost my job because I did not have reliable transportation. I have been unable to find steady work, pay bills, and take care of my daily needs. After looking up reviews for Kings Auto Logistics, I found that others have had a similar experience with them. Theres no excuse for not delivering quality work in a TIMELY manner. Kings Auto Logistics is a poorly managed business and that should be looked into.

Kings Auto Logistics is NOT a BBB Accredited Business.

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