ComplaintsforRaiz Federal Credit Union

• Initial Complaint

  12/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is regarding dispute on my decor charge.. call the credit union nothing was done was advise to order new card online and that would be the fastest way to get a credit card since I just had surgery.. order on 12/5 ot is now 12/14 called credit union got transferred 3x was told no charge for them giving me a card and the credit union would have it ready. I am now here waiting Rep did not want to waive replacement fee since I already paid for one and never got my debit card. Stated manager was in a meeting if I want to wait. Advised her I dont have time to wait and I would forward information. This credit union did not do anything for unauthorized charges and now I have to replace my card and I have to pay for the replacement twice since I have not received the card. All of this could of been avoid if it wasnt for the misinformation given by representative. Very unhappy member.

• Initial Complaint

  11/17/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This credit union fraudlently authorized several transactions that ******** my credit card limit by $1245.00. I repeatedly requested that these transactions be sent to me via email so I can view them and dispute some of the unauthorized transactions to no avail. Please halt all further collections activity and send me a list of the transactions that were done on this credit card for my review. I want to dispute the unauthorized transactions. I am not paying for any of the fraudulent transactions until I ascertain which ones are fraudulent or the ones that are legitimate.

• Initial Complaint

  11/10/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On August 26,2022 i spoke to *************************** regarding to skip my payment for the month of September, she sends me a docusign and explain to me how skipping a payment work, sign the docusign send it right back and never hear from her. 10/04/2022 I called to make my payment for the month of October, and they told me i was a month behind, there was several calls back in forth from the collections department and once i was able to get to ****** she said she was waiting for her supervisor and that she apologies and that she will quickly just fix my account confirm that this was not going to hurt my credit and make it up to date. Send her a couple of emails as well and no one replied. Now i have a negative inquiry in my credit report because she didn't summit the paperwork for the month i skipped. i understand everyone makes mistakes but hurting someone's credit score is unacceptable. I will be refinancing my vehicle with another bank.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  26 SEPT 2022 - I went to deposit money into my bank account and was told that my account was closed. When I asked why they had me speak to someone who told me that since there was not any daily activity, they closed my account. When I asked about my money, they gave me a printout showing the amount they took out of my monthly account. They took all of my money, and I did not owe them anything for any reason. It's challenging to say the total amount that was taken since the inception of my account. I was saving money for emergencies now it's all gone. The bank has all of my bank statements. Banks are required by law to maintain files for so many years.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  there were 17 fraudulent purchases on my debit card totaling $3900.00 I called 30 minutes after the fact and they opened a case they wiped out my whole checking account and under the fraud policy REG E I'm not liable for the charges they have not refunded the money and when I call them al they say is "10 business days" what am I supposed to do in the meantime I have bills to pay and I need my money refunded right away.

  Customer response

  07/14/2022

  On July 4th 2022 there were 12 fraudulent charges on my debit account totaling $3901.00 I called fraud right away to have them stop the charges, this fraudulent charges emptied my account I was left with nothing to pay my bills. *** E states that if I reported the fraud within 2 business days I'm not liable for the charges. Today is July 11 2022 I woke up to the charges already posted to my debit account and I have a negative balance I have tried contacted customer service and very rudely all they say is "wait 10business days" even when I have explained multiple time that I need that money available to pay bills and the charges are FRAUD I need them to remove those charges immediately!!!

• Initial Complaint

  04/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  TFCU debited $100.00 out of my Navy Federal Checking account number and routing number. The debit took place on Monday, April 11, 2022. This payment of $100.00 is a payment towards the credit card. TFCU sent me paperwork in which I have signed and sent back to them for $100.00 to be debited out my Navy Federal Credit Union account on the 24th of each month towards the credit card payment. I have called them numerous times on this, but they have yet to resolve this issue. They have told me that they are looking into the manner and or scenario but they fail to return my call regarding this issue.

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