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          Zia Homes of EL Paso, LLC has 1 locations, listed below.

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            Business ProfileZia Homes of EL Paso, LLC

            Home Builders

            Contact Information

            2077 N Zaragoza Rd B203

            El Paso, TX 79938-7900

            Visit Website
            (915) 857-6800

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2077 N Zaragoza Rd B203, El Paso, TX 79938-7900
            BBB File Opened:
            7/30/1991
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Started Locally:
            1/1/1985
            Business Incorporated:
            1/1/1985
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Preston Brown, President
            • Viviana Ronquillo, CEO
            • Ronald D. Costa
            Contact Information

            Principal

            • Viviana Ronquillo, CEO

            Customer Contact

            • Viviana Ronquillo, CEO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            This is the second leak our house has had. We bought it November of 2021. We have paperwork stating *** has a 10 year builder warrenty to cover roof repair, yet they refuse to help and repair the roof. Dealing with their warrenty department in general is unpredictable, because they say some one will come to your home on a certain day around a certain time and no one ever shows up. You can have a date set for a 30 day or 1 year warrenty discrepancy and they don't finish or even come to fix what was reported. We have a few items that still are not complete from out 1 year warrent. And at this point my concern is just repair the s***** job they allowed the roofers they hired to do originally. This is not good business they are most definitely in the business of production over quality and it shows in my house and my whole neighbor block of zia homes houses who have had multiple issues as well to include major gas leaks. Do not buy with zia homes even though the incentives look appealing. It is not worth it. All around you can see the low tier work they allow people to provide for them *** leave it uncorrected. Something as simple as caulking looks like s*** in these zia homes, and with something that simple I guess I shouldn't be surprised the issues myself and my neighbors are having.
            Read More
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christopher C

            08/03/2023

            I am a new customer in current contract with Zia Homes for the new "west Side" zones. I was told by 3 of their representatives (Realtors) ****** and a Model Home "realtor (I assume) called "***" acting on behalf of Zia Homes to include a female "Realtor" who was Spanish speaking only and her English was very "poor" whom stated that all the new homes comes with a Tankless water system" however when we were "picking" our colors with a young female named ********** *** *** **** ********** ** *** ****** ***** ** *** *** **** *** *** ***** *** *** **** ******* ** **** ** ** * ***** *** ** *** ***** was told to myself and my wife that there is no waterless tanks, these are upgrades only! I felt disappointed, and ******** as this was a selling point by the Realtors that "all new homes by Zia Homes come with waterless tanks" this was a complete fabrication on their part acting on behalf of ZIA homes! "They entice you and serve you with a debt of "upgrades" watch what they tell you and what they really offer they are none nor equal to what's verbally told to you. This is a deal breaker! I asked for transparency, and agreed on a gentleman's agreement of a verbal agreement, however, this is simply deceitful and deplorable, their word means nothing* **** *** ********* ** **** *** ** ********* DO NOT BUT A HOME FROM THESE PEOPLE
            Read 2 More Customer Reviews

            Local BBB

            BBB El Paso

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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