Business ProfileforFOX Toyota of El Paso

So disappointed by ***** and *** ***** of El Paso my wife and I bought a brand new 2024 NX 350 on New Years Eve. We were so excited and loving our new vehicle until May 23 when we were driving on route 10 heading from ******* back to ********** and all of a sudden the panoramic sunroof exploded! It sounded like a shotgun blast, which scared the heck out of me and my wife. I immediately called the dealership. They told me to come in right away, so I turned around and drove back into ******* to the dealership. Once we got there, we were greeted by one of the service managers whose first question was not are you OK but it was are you gonna use your insurance for this. The question threw me for a loop as we havent even owned the car for six months yet and its covered under a bumper-to-bumper warranty for three years and on top of that I purchased an additional bumper-to-bumper warranty to extend that out further. I responded there is nothing that I had done while driving this vehicle that should have caused this to happen. This happened due to a manufacturing defect either the glass was imperfect, or it was installed incorrectly, causing pressure to build up until the point where it exploded thankfully, we had the cloth roof cover closed or we wouldve had glass all over us. After a while waiting for the service department manager to come, he also asked are we going to use our insurance to which I answered again no this is due to Lexuss building of the car not wear and tear on a car thats not even six months old, he then took pictures and said he had to reach out to their Lexus representative for next steps. They provided us a loaner car and we were on our way. Over a week later still no response on our vehicle would be repaired. They reach out to me and say that ***** authorized them to discount the part 50% and charge the full price for labor. This is absolutely disgusting and disgraceful half of the part is $3000. The labor is another $1400