Complaints

This profile includes complaints for Viva Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Viva Chevrolet

  5915 Montana Ave El Paso, TX 79925-1824

• 

  Viva Chevrolet

  PO Box 981011 El Paso, TX 79998-1011

• 

  Viva Chevrolet

  414 Executive Center Blvd El Paso, TX 79902-1004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned my car over to viva Chevrolet a few months ago to fix a transmission issue and they still are not doing what they were hired to do. If they dont know how to fix cars then they shouldnt have agreed to do the work. Every time I call for a status update I get pathetic excuse after pathetic excuse and as of now they still dont know when they will bother to even start the job. This is a shining example of a terrible business!

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle almost 2 months ago. The dealership has yet to pay off the vehicles loan that I traded in to them. It is effecting my credit report. They continuously lie to me telling me they sent the payment but my credit union has not received the payment. Besides the below listed desired settlement, I want the business to pay the loan as agreed in the contract.

  Customer Answer

  Date: 05/19/2025

  My vehicle has finally been paid off.  However I have yet to receive my registration information.  But besides the point, mine and my wifes credit report reflect a delinquent payment.  I want that fixed

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Deceived Customer!On Saturday, March 1, 2023, I purchased a 2025 Chevrolet Corvette from Viva Chevrolet in *****************. **** ********, Finance Manager, was the person who assisted me with the finance portion of the purchase and who deceived me into having to purchase the optional service contracts. I mentioned to **** that I did not need any optional services or insurances. He ignored me while lowering APR starting from 9% and ending with 7.6% to deceive me into purchasing the optional services and who stated that they were a must. On Saturday I was not provided with the Purchase Contract because I owe partial of the down payment. I returned today, 3.3.25, to pay the balance and obtain a copy of my contract. Before paying I requesting to cancel all optional service contracts, but **** stated that I could not do that because by Law I was bind to the purchase already and no changes could be made. I emailed ***** *******, General Sales Manager, who did not respond to my request. I called Assured Shield several times, but no answer. I also emailed my request to cancel their services and no response from them either. I was unable to cancel the services on Sunday because both businesses were closed; therefore, I had to wait until Monday, 3.3.25. I am requesting the total services cost of $12,090 to be refunded or credited to my loan agreement.

  Business Response

  Date: 03/06/2025

  Issue has been resolved with customer product has been cancelled

  Customer Answer

  Date: 03/08/2025

   I am rejecting this response because: I have also requested to have another contract done for a better APR since I was robbed of the opportunity to a better APR due to the dishonest and deceiving business manner. I contacted the ************************* and was advised to have the dealership do another contract and resubmit to the bank. 
  
  
  

  Business Response

  Date: 03/13/2025

  APR is assigned by the bank not the dealership.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2024, I went to Viva Chevrolet to buy a pick up truck. We got all the paperwork squared away, and then it was time for dealing with finance. I was told $29,021.15 after fees and everything minus the $7,500 down payment (totaling just over ******) would be $599 a month. That loan would have been a loan amount of ********* at about 14.5% interest for 72 months. The finance manager then gave me another option. I could add the warranty, roadside assistance, and maintenance. This option would drop the apr down to *****% and the monthly payment down to $533. I believe this would be considered fraud, considering the finance manager lied about option 1s outcome. $********* financed at 14.5% for 72 months is right around $450 a month. I never would have went with option 2 if I had known that option 1 was false, and I believe I was coerced into option 2, as it seemed like a better option.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 29, 2024 i purchased a new 2024 Chevy Colorado from Viva Chevrolet located on Montana Ave,. *******. In the first 2 weeks i noted an oil leak from the vehicle and scheduled it November 3, 2024 for service, and/or repair at Viva Chevrolet. It hasn't been repaired to this date. i have been left stranded with out a vehicle all this time. I have continued to make the monthly payments to date. In November i went in person and spoke to the finance manager to return the vehicle as i was not satisfied with i, or their service. The finance manager stated that it didn't qualify under lemon law and my only option was to purchase another vehicle. He promptly referred me to a sales person to look at other vehicles. I declined this option. I contacted the Judge advocate office on ********** but they are unable to assist me or take my complaint. I am at an empass. help please!Bliss but they can not assist me because of my status.

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2024, I submitted a extended warranty cancellation to Viva Chevrolets finance department. The form states cancellation takes 8-12 weeks for processing. After 12 weeks I reached out to them for a status update. The finance manager, **** ********, stated that he was going to ask the accounting department for an update by emailing them. I began weekly check ins because my lien holder had not received reimbursement. **** ********, finance manager, would give me the same response as stated above. On November 1st, I called **** ******** again and he informed me that there had been an error with everyones extended warranty refunds but that the issue had been resolved and that they should be sending out the refunds on Wednesday which would have been November 6th. I never saw anything come in. On November 23rd, i decided to drive 2 hours from my residence to the dealership to talk to someone above ****. ***** ********, Sales Manager, told me he was going to contact headquarters about my situation, I also showed him proof of Cancellation as well. ***** had also stated that 3 other customers walked in complaining about the same issue. On November 26th, ***** sent a text saying that a check in the amount of $4117.64 would be mailed out on 11/29/24. Said check has yet to be received by lien holder which makes me believe this is another run around. I need assistance to collect money that is legally mine. Viva Chevrolet is in breach of contract and way passed due of the ********************* THEIR paperwork. That is not their money.

  Customer Answer

  Date: 12/19/2024

  The issue has been resolved! 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with my experience at Viva Chevrolet, particularly with the finance department and the General Managers lack of accountability.When I traded in my leased vehicle and signed for my new car, I specifically asked about property taxes on the lease. The finance representative assured me, on record, that this would be taken care of and that I had nothing to worry about. Fast forward eight months, I received a notice stating I owe $305.41 in property taxes.I brought this issue and the supporting letter to the dealership, expecting them to honor their promise. However, instead of resolving the matter, I was met with denial and excuses. Suddenly, no one remembers the conversation, despite it being recorded on video during the signing process.The General Manager promised to investigate and call me back. That was on 25 November 2024. Since then, Ive made multiple attempts to follow up, only to be told hes in a meeting or unavailable. Its been over two weeks of dodged calls and no resolution, which is both unprofessional and unacceptable.This experience reflects a severe lack of training, accountability, and respect for customers. I am left feeling deceived and ignored.

  Business Response

  Date: 01/03/2025

  This charge that the customer is stating is charged by the county (property tax) it has nothing to do with Viva Chevrolet, **************, or ************ if there is something in writing stating that we agree to pay this amount please bring to the dealership so we can order a check for this but as mentioned before this is a county charge that the customer is responsible for since this is a property tax.

  Customer Answer

  Date: 01/07/2025

   I am rejecting this response because:
  There is a recording that they have from the day I signed for my new car where I specifically asked about those taxes. That recoding shows Mr. ***** (finance representative) stating that those taxes would be taken care of. 
  
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in my vehicle in August. I have been requesting the odometer statement for my trade in since I traded it in. I got a flash drive, was told everything was on it, the odometer statement for my trade in is not on the flash drive. I need this document in order to get a refund for additional warranty I had purchased when I first purchased the vehicle I traded in. Refund cannot be processed without that statement. Once submitted it will still take an additional ***** days to process. I have allowed far to much time for the business to provide that statement. I was really looking forward to that refund to hopefully give my kids a semi-decent Christmas. I am single mom barely scrapping by. I take care of my 3 children who are constantly at the doctors and missing school for st**** have been referred to infectious disease at this point. I also care for my grandmother currently undergoing chemo for breast cancer, on top of my being back in school. It is hard for me to work with everything going on, so money is very tight and is barely enough to cover bills if im lucky. I do not have the extra $3,000 to throw away. That could make the difference between my kids having a christmas at all or there being nothing under the tree this year. I have reached out to the business, especially ****** ******, my sales **** with no response whatsoever.

  Business Response

  Date: 12/12/2024

  We have spoken to this consumer we have started her cancellation process.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new 2024 Camaro in October 28, 2023 and right away the check engine light came on and I took it back to the dealership to get it diagnosed. The car has not been fixed or nor they can they find the problem. I asked to exchange the car and they laughed in my face, still willing to work with them I went back and asked them to buy the car back and they offered me a minimum amount For a car with less than 1000 miles on it. Its been at there maintenance facility since October and to this day I still have not gotten an update on my car.

  Business Response

  Date: 02/01/2024

  Per Service Manager: Vehicle was inspected in conjunction with (FSE) ***** Service Engineer ******************. Replacement exhaust control valve has arrived and is pending installation. It is expected to ready for Quality Control Check by afternoon 02/02/2024. GM (TAC) *************************** case  9-11431148536 had been established since 12/11/2023. New diagnostic strategy was established 01/25/2024 during in-person consultation with FSE. 
  

  Customer Answer

  Date: 02/08/2024

   I am rejecting this response because:
  The service department was really incompetent, they violated my rights. I talked to multiple people in this dealership and they always treated me like a burden, I went to pick up the car today 2/8/2024 and the responsible party were not even able to talk to me and explain what was going on. The guys in the service department were making fun of me, I am tired of this company treating me like I am a joke. I dont trust anything that they did to my car and I would like the regional manager or management department reach out to me and listen to everything that I had to go trough to get my car fixed. I have to keep taking both of my cars for service with them to ensure to keep the warranty but i am afraid to take them and for them to take retaliation in the future. It wasnt a economic/low end car and I expect them to accept responsibility and to have the attention to contact me and ensure me what was done to my car in writing and signed by upper management. I dont want anything monetary in return I would just like for upper management to be aware of the discriminatory practices that have been committed by the employees. 

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Silverado ****. We had the truck a week or so we heard a noise while driving so we took it to the dealership to get it checked. They diagnosed the vehicle and said there were definitely issues. They told us they had to drop the whole transmission. We asked about a loaner, they said OK and gave us one do. 3 days later told us we had to bring the loaner back even though our truck was not fixed. In the contract, it states that we are to be given a loaner for the time that it takes to fix the parts under warranty. They told ** **C said that they had to take back all loaner vehicles and they are no longer doing them. So we asked what are we supposed to do without a car. They did not have a resolution. We asked about the length of time until the truck would be fixed and they said maybe a month or two. My husband is in the military. he had orders to be in ******** and to report on September 20. They told us we could buy a different vehicle. We asked for the same make and model truck, but redo a contract with a new truck and void the last contract. They said that wasnt possible and we would have to trade in the truck and purchase a new truck and roll over negative equity. We rather had kept the **** we initially bought because that is the truck that we wanted, but because my husband had military orders within a month. Our only option was to purchase another truck and roll over negative equity. We asked to see the same trucks figuring it would be the same price and they told us the only truck they could sell us was a **** Duramax.After in ********, we called the dealership and asked to speak to the general manager. We called for two weeks. We asked for a corporate number or somebody over the general manager. We were told that they could only transfer us to corporate and dont have a number to give us. When they transferred us to corporate the ** answered and acted like corporate. We asked for his title and position. He told us he is corporate, no title.

  Business Response

  Date: 01/25/2024

  We are sorry to hear this unfortunate event, loaner vehicles are available only while supplies last, our shop might have been out of vehicles at the moment to loan out. We would like to discuss this matter with you if you could please give me a call at ********************** Thank you.

  Customer Answer

  Date: 01/27/2024

   I am rejecting this response because:
  
  When I call to speak to the person in that extension, I am transferred around again and was passed to a sales manager. I need to speak to the owner because the general manager is apart of the problem. 

  Business Response

  Date: 01/29/2024

  The number given is from the sales manager/ customer satisfaction specialist... they take care of this kind of inconvenients. Thank you

  Customer Answer

  Date: 01/31/2024

   I am rejecting this response because:
  
  When I have called to speak to the managers in the past, they say there is nothing they can do and nothing they will do. The general manager is also apart of the number of problems I have experienced. Please have somebody that can fix the problem call me instead of me having to call. When I call, I get transferred around to whoever will answer the phone and nobody will answer my questions. If I call, I would like a specific name to ask for instead of just a number and an extension. 

  Business Response

  Date: 01/31/2024

  Unfortunately owner is out for personal reasons we will let him know when het is back so he can contact you.