ComplaintsforSix Brothers Beef CO

Meat Processing

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a door salesman knock on my door on Aug 2, 2024. He talked up selling these steaks claiming it was his family's company and he was the son of the owner. He came inside and brought the package of meats with him. He was a good salesman which is what got me. He claimed he was selling prime, grass fed, beef but when we cooked a couple tonight they were horrible. They were so chewy, sour tasting, and now we are scared to try anymore. He also had us pay through Venmo, left no card or anything, the only way I remembered the company name was by checking our doorbell camera to look at what his shirt said. We have $270 worth of meat that I'm now scared to eat. We want a full refund.
Business response
08/06/2024
Please email us at ********************************** for any customer service related issues and we will get you taken care of.
Initial Complaint
06/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Meat is mostly more fat than meat. Meat not worth the money and I will never do business with this company again.
Business response
06/03/2024
Please send an email to ********************************** and we will discuss product exchange or refunds.
Customer response
06/06/2024
Complaint: 21792379
I sent Six brothers and email and never got a reply so I guess they aren't interested in settling this matter. Doesn't surprise me any.

Regards,

*******************
Business response
07/26/2024
Hello, please send an email to ********************************** and we will get you refunded or replaced. Thank you!
Initial Complaint
01/19/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
************** From Six Brothers Beef was the salesman that sold me the meat. He said all of the beef was grain fed, great taste, and TENDER!! I tried 2 New York strips, 2 ********* Ribeyes, and 1 Sirloin Ranch. I had to throw them in the trash because they were so tough, and chewy! My wife and I also tried the chicken breast which was tender, but afterwards give us upset stomach! Needless to say were very unhappy with what was sold to us. I tried to call ************** And no answer, and guess whathis voicemail was full too! I called the home office number and someone answered then said they would get back to us.didnt happen!! I called again after a couple of weeks and same thingno response!! I have called multiple times, only to feel like Ive been had!!! Im stuck with meat I cant eat and empty promises! At this point I just want my money back, and to never see another traveling meat salesman as long as I live!! That was as nice as I could possibly say it!!!
Business response
01/19/2024
Please send an email to ********************************** and we will address your concerns immediately.
Customer response
01/22/2024
Complaint: 21166046

I am rejecting this response because:
When I called them several times in the past and they have taken my number down and I have gotten zero responses, how do I trust that they will contact me by email? I will go ahead and send an email but I am still not satisfied until I get a response. I would like a refund and I want it in writing so there is no misunderstanding. They can come get their product too.

Regards,

***********************
Initial Complaint
10/16/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The chicken is very hard to eat and white stuff keep coming a lot. They sold us very old chicken. Its so disgusting ?? I tried contacting them but they dont answer the phone. I need my money back. This is unacceptable.
Business response
10/16/2023
Please send us an email to ********************************** and we will get you refunded. Thank you.
Initial Complaint
05/31/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We bought some2 boxes of meat and shrimp from ******* on April 17th. We opened the new York strips and they were very good. Fast forward to 2 weeks later, I open the steaks and they are bad. Smell rotten and sour. So we go to open the pork chops and they are also bad! I'm too scared to try the chicken and shrimp.I tried calling ******* but he didn't answer and his voice mail was full. I tried again last week and his phone is cut off. I've left 2 voice-mail at the company and no response. No email, text or phone call. I'd like my money back please because I spent $436. I can prove it as well. Please, just someone help me because we have a family of 5 and wasted our money on bad meat.
Business response
05/31/2023
Please contact us at ************ or ********************************** and we'll help you out.
Customer response
06/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
05/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I negotiated a price with the vendor for $400 for a box of beef and when I looked at my credit card, I was billed $478.40! The guy added a 62$ tip! In addition, when I opened the boxes to put them in my freezer, I found that the steaks were NOT the product that he showed me. He showed me a steak that was twice the size and thickness than what I received. I suppose I should have opened every box, but I felt a level of trust with the vendor.
Business response
05/17/2023
We can get this fixed asap for you. Please email **********************************
Customer response
05/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
05/15/2023
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
This is the worst beef Ive ever put in my mouth. Con job salesmen saying they had a customers husband die and they needed to unload the order. I just got conned out of $341. Calling me pops. Ill have them arrested for trespassing if they ever step foot on my doorstep again. Run as fast as your can from this food. They guarantee your satisfaction 100% but with no refunds. Why would I want to exchange s***** meat for even more s***** meat? And drive to their store to do it. Had no flavor, tough as leather and it was brown when it thawed from the packaging. Im going to dispute this from my credit card statement. I cant say enough how disgusted I am with this meat. I WANT A FULL AND COMPLETE REFUND!
Business response
05/15/2023
Please contact ********************************** and we'll get you taken care of.
Customer response
05/15/2023
Complaint: 20058004

I am rejecting this response because: I have sent a message to the email address provided by the company and am waiting a reply. I will not accept or close this case until i get a refund.

Regards,

*********************
Initial Complaint
03/27/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Quality is terrble. Filets are as tough as stew beef, Burgers are mostly fat. This is gagbage food and I am tossing it out. ****** learned... never buy meet from the mobile truck.
Business response
03/27/2023
If you still have the products please email us at ********************************** and we'll get you taken care of.
Customer response
04/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
03/13/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had purchased one pack of chicken and two New York strip steaks expecting everything to be amazing and well my significant other and I thawed the steaks right, cooked both steaks the way we always do and they both came out tasting fermented and old with a slight sour taste. I also made the chicken and that came out perfect. I called them to explain that and all they can apparently do is give me two more free steaks when thats not what I want at all, I want my money back and I will not be a returning customer which is why I didnt choose to get two new free steaks.
Business response
03/14/2023
This order has been refunded.
Initial Complaint
01/24/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a sales person knock on my door and told me he was the local sales person for our area representing Six Brothers Beef Company in ***** ,**. His name was *******************. He had a "special" because we were his last stop. I have the flyer included in this statement to show you what we had purchased. If you bought 4 cases you got a 7 cu ft freezer he told us valued at $500. The total price was $1500 for the 4 cases of choice and the freezer. We already had a freezer so he told us he could offer the 4 cases for $1000 without the freezer and he would throw in 2 bags of shrimp and a chocolate mousse cake. The 4 cases would not fit in the freezer he stated in the storage boxes so he took the meat and chicken out of their original containers and threw them in the freezer. I went to get the money for him and he told me he would unload everything. I came back and boxes were gone and meat in freezer. I told ********** had no idea what he just put in the freezer and nothing was labeled? How di I know what I just bought? He told me he was in a hurry and promised to be back tomorrow which was 12/20/22. In the meantime my husband and I took everything out of freezer in an attempt to see what we bought and all the items we bought and are on the brochure and receipt were not there. We were missing the Ribeye's and T-Bone steaks and had over the amount of burgers? I reached out multiple times and **** had promised on 3 different occasions to come and take care of it. After a week of not showing up and no longer responding , I contact the manager of ********* branch. He apologized and promised a salesperson would be at our home on Saturday 1/7/23. We waiting the entire afternoon and nobody showed up. I then reached out to the corporate office and I received an email that they were reaching out to the ******* store ASAP ( see email). That was another week on 1/14/23. I have yet to hear from anyone. We want a full refund as we did not get what we ordered.
Business response
02/01/2023
We will be happy to send you any missing items from your order. Please send a list of missing items to ********************************** and we will ship them immediately.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforSix Brothers Beef CO

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary