Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked two shipments to be sent to ***** from *** using this company in April (Please find attached the shipment details). One box was received in November, however I kept following up on the other one. In December I checked the status and it showed lost/damaged. I was not even informed by the company and when I reached out to them I was not given clarity. I requested them to search for the box in the warehouse, shared pictures and details also to assist them in finding my stuff. However, no updates were provided. I reached out multiple times in January, and later they just apologized for losing it. I asked them to give me a refund for the same and raised claims on the portal online. No updates were provided. Not even a claim number. I have attached all the conversation documents here with for your reference. This is extremely disappointing, first I lost all my precious stuff and now no resolution. They stopped responding to my emails. Please help me get the refund and also mark them for extremely unprofessional attitude. The box contained items worth 1000$ and I paid 120$ shipping. I only asked them to refund the total cost. No support has *** given whatsoever.

  Customer Answer

  Date: 03/18/2025

  Hello BBB team, 

  Thank you for your support. The company responded post the complain and have initiated a refund, please see the attached file. I will confirm once the transaction is competed and the case may be then closed. 

  Really appreciate your prompt action.

  Thanks,

  ******

  

  Business Response

  Date: 03/20/2025

  Dear BBB,

  Thank you for bringing this matter to my attention.

  After reviewing the details with the sales agent handling this customers shipment, I have gathered the following information:

  The customer chose not to purchase insurance for her shipment. As a result, the sales agent initially offered a refund based on the movers' liability rate of $0.60 per pound per article, which amounted to $100.00.

  The customer did not accept this offer, and the sales agent made a final offer of $125.00.

  Both the customer and the sales agent have agreed to settle for the amount of $125.00, as confirmed in the attached email.

  Since this matter has been resolved, we kindly request that you close this case. Please let us know if any further information is required.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Bangalore company: ********************, **** M.D. ******* ******** ************************************* Ship - CMA CG, PELLEAS/0INIDW1MA arriving ***** Jan 6, 2025 -US company: SFL worldwide, **** ******* **** Timeline:-Dec 2023: Bergenia Relocations, M.D. ******* moved my residence from ********* to ***********, ********* ***** in Dec 2023 and knew the volume of my household goods. -May 29, 2024: Quote for moving from ********* ***** to ******* *** with door-to-door including packing and unpacking. Volume is 10 cubic meters to be delivered by Oct ****** . INR 1.8L (USD *****), and USD1600 -Jun 13, - Household goods were packed and removed from my residence -Jun 26 - Packing list emailed and volume is now doubled to 21 cubic meters and the INR charges are doubled so demand for another INR 1.8L (USD *****) which I paid.-Jun 29 - updated quotes for a 20 feet container and destination charges of USD 2800.-Nov 4 - ******* **** from SFL Worldwide introduces himself as the destination partner and asks to fill out the customs forms. -Nov 19 - Email from ******** stating that the *** charges in ***** are USD ****** due to *************** war. -Nov 19 - email from ******* **** that he has received the container information from Bergenia Relocations. BLDraft shows the volume is 19 CBM -Dec 18 - ******* email: invoice for USD 2185 for destination service and another invoice for I.T notification for USD 1274 to be paid immediately -Dec 19 - Email from M.D. ******* to ******* **** with the quote showing that the destination charges are supposed to be USD 1600 -Dec 30 - Call ******* and am given a date of arrival in ***** (Jan 6, 2025) , this after asking for *** for 6 months. He says on the phone that there are 3 different charges for a total of USD 4400. I do not have the final invoices.Initial quote: USD 3705 Paid so far: USD 4210 Current demands: ******** company: USD ******, SFL Worldwide: USD *****

  

  Business Response

  Date: 03/11/2025

  Good Afternoon, 

  Please find below information gathered from our operations team. 

  Ms. ***** ****** is a customer of Bergenia Relocations, as evidenced by the attached contract. Bergenia Relocations instructed SFL Worldwide to collect all destination and freight forwarder charges from Ms. ************** your reference, please find attached the email correspondence related to this matter. Additionally, we have included the signed Proof of Delivery (POD), confirming that SFL Worldwide has successfully completed the assigned scope of work. As per the advice of our legal team, any issues or concerns Ms. ****** may have should be addressed directly to Bergenia Relocations, as they are the contracting party in this matter.

  Please let us know if you require any further information.

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY STOLE MY PACKAGE.. CONVINIENTLY THE PACKAGE WITH ELECTORNICS GOT LOST..BUT CLOTHES ONE WERE DELIVERED..THEY ARE A SCAM...Please stay away from them. I had very bad experience with them. I had many concerns. I just went with them because of lower quote ( comapred to air 7 ). Air7 quoted $145 per box including insurance charges and SFL quoted $100 per box with no insurance charges. In the end lost many thousands of $ worth shipment. MOVED FROM *** TO ********* 1) Lost my shipment - lost part of my shipment . They split my shipment into two parts . The first arrived in 5 months (promised time line of 90-120days). The second part of the shipment was lost 2)not answering the calls once the shipment is lost - neither ****** not ****** answered my calls regarding the shipment, once they got to know that the shipment is lost. ****** was just replying to emails after that 3) ****** from ****** department made me pay 3000 for clearance charges .please mind that it was not customs charges. It was demmuhrage charges because *** didn't pick up the shipment from customs on time once they cleared the shipment. She was initially scamming me for *****. I said I wouldn't pay that..so she reduced it to 3000....4) Their liability is a scam..$ 29 for what ever the amount of the box is....mind you that it was not insurance charges..just the total liability of SFL...I have provided the screen shot of transaction with ****** asking for extra clearance charges and ****** offering the insurance PLEASE STAY AWAY FROM THEM. NOT WORTH THE HASSLE IN THE END.UPDATE: FOR THE $30 THEY ARE OFFERIG, THEY WANTED ME SIGN A FORM THAT SAYS I CANT POST NEGATIVE REVIEWS ON SOCIAL MEDIA OR THEIR ONLINE PRESENCE .. I WOULD RATHER LET OTHERS NOT GET SCAMMED THAN TO TAKE THOSE $30.. the screen shot below shows the liablity agreement I am now regretting to not go with air7( thye offered me insurance ) and came down form about $175 per box to $145 per box....

  

  Business Response

  Date: 12/20/2024

  Dear **** ****** ************,

  I hope this message finds you well.

  First and foremost, I would like to sincerely apologize for any inconvenience this situation may have caused.
  After reviewing the matter with the sales agent, I would like to provide the following clarifications:
  

  Coverage and Liability:
  

  The sales agent confirmed that from the onset, it was made clear that ***'s coverage is limited to movers liability, which provides coverage of $0.60 per pound. This is also explicitly stated in the signed contract (attached for reference). Additionally, the sales agent mentioned that you had the option to secure additional insurance coverage through a third-party provider at your discretion. As no third-party insurance was acquired, *** can only uphold the terms of coverage as outlined in our agreement.

  
  Split Load of Boxes:

  Regarding the split loading of the boxes, this was due to space limitations within the container. At the time of loading, there was only enough space to accommodate 10 boxes, resulting in the final box being loaded onto the next available container.
  

  Communication:

  The sales agent noted that since key details were already communicated via email, it was assumed that there was no need to reiterate the same information during phone calls. We recognize that this may have caused confusion, and apologize for the same.

  
  Customs Charges (INR 3000):

  The INR 3000 charge was incurred due to a backlog at customs. Unfortunately, this is beyond our control. This type of charge is explicitly listed as an exclusion in the contract, as such situations are not within the purview of SFLs operational control.

  
  We hope this explanation helps clarify the situation. Once again, we apologize for the inconvenience and appreciate your understanding.

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are 17 days for delivery. Very rude very unprofessional. My items still with them. The one Im dealing with ***** is the worse. Doesnt answer the calls nor emails.

  

  Business Response

  Date: 10/21/2024

  Good Afternoon **** ******,
  I hope this message finds you well. Following my discussions with Mr. ****** I can confirm that he has been in regular contact with you through multiple channels, including email, phone calls, and WhatsApp. Based on the information available, it appears that consistent efforts have been made to keep you informed.

  
  We encourage constructive communication and appreciate your understanding in this matter.

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24 2024, I wanted to mail a small box (9inX6inX3in) that weighed < 2 lbs. containing 5 pairs of socks to my daughter in ******, AU. I looked online to find a cost-effective way to send it. I found the shipping company, SFL Worldwide to be reasonable. I entered the dimensions and contents of the box. I was quoted a price of $33.11, so I proceeded with the agreement. I was instructed to take the box to the nearest ************ so I downloaded the mailing label and the commercial invoice and attached them to front and back of the box. I dropped the box off at my local ****** The package arrived in ****** on July 3rd. On Saturday, July 6, 2024,at 11:00PM, I received an email from *** indicating I owed an additional $254. 59 without any explanation. I called *** on Tuesday, July 9 to ask for clarification of the new charge. An agent, Mr. ***** ****, said that ***** changed the dimensions of the box to a much larger box size. He asked me if I still had the box, and I replied, No, it was mailed to AU. He asked if I had photos of the box. I checked with my daughter, and she said she had recycled it, but did have a photo of it before opening it. I too had taken photos of both sides of the box before I took it to ****** I contacted Mr. **** with this information and photos of the box before and after shipping. I happened to have another box (from Amazon) of the exact same size, so I took photos of it, measured with a metal tape measure, which I sent to him. He said he would contact ***** to give them 15 days to respond. I asked for documentation that ***** said the dimensions I provided were false. I continued to receive overdue notices from *** warning me of substantial penalties if I didn't pay the additional charge. I have continued to email *** for the past 2 months (54 business days) and I have never received any documentation or further responses from ***. I have no confidence that *** is trying to resolve this case.

  

  Business Response

  Date: 10/03/2024

  Good Afternoon ***** ********,

  I hope this message finds you well.

  After consulting with both the sales agent and the accounting department, I have gathered the following information regarding the issue. It appears that the carrier did make an error on their end. Upon receiving the photograph you provided, Mr. ***** was able to share it with ****** who subsequently dismissed the charges. Given this resolution, Mr. ***** did not see the need for further follow-up with you, and the account has been cleared.

  I apologize for any inconvenience this situation may have caused. However, this matter is now resolved.

  Best Regards. 

  Customer Answer

  Date: 10/04/2024

  I have reviewed the business response and accept this resolution.  I appreciate the BBB's efforts to help me resolve this ongoing dispute after 4 months of emails and photos sent to SFL with very minimal response.  It is interesting that I provided SFL with all the information and photos over 3 months ago and received almost no response, but 4 days after the BBB is notified, *** says ***** had incorrect information.  Again, I have no confidence in ***'s claim that ***** changed the dimensions of the box I used as alleged in the phone conversation I had with Mr. ***** **** on July 8, 2024, but I have no doubt that this claim would never have been dismissed without the help of the BBB.

  ***** ********

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted SFL worldwide in March 2024 to have my shipment couriered from *** to *****. I was shifting my personal items of 7 years from *** back to *****. The contract was signed in April 2024. I had shipped a total of 5 extra large boxes which were overweight. The shipping charges was 790$ and the overweight charge was 100$. The tracking number of my shipment was *********. The agent mentioned that I would receive my shipment within 3-4 months. By the end of July 2024, the tracking showed it was in customs clearance and that I would receive it by the end of August 2024. I again checked the tracking in the first week of August and now the tracking should ocean in -transit. I got confused that the tracking went a step back and reached out to the agent, and that is when he mentioned that my whole shipment has been lost. I asked him for more information and he mentioned that he has no information whatsoever. I asked him how do you track the packages here in ***** and he said he will talk to his team in *** to check if the boxes has been shipped. And also with the ********** to see if they received it. After a day I reached out to him again and there was absolutely no reply to my calls or my texts. And after a week of no reply I tried calling the customer service number and another agent spoke to me saying he has no information and that he will ask the agent working on my shipment to give me a call back. A day later I received a response from him saying that my shipment did reach ****** port, and it was lost there in ******, *****. I asked him if the shipment was under customs which is basically the Government how can they lose all 5 extra large and overweight boxes? And he didn't have an answer. I have tried asking him if I could speak to a manager and he always said he was busy. I tried filing a complaint on the website but no reply. The company simply said it lost the shipment and asked me to file a claim. WORST CUSTOMER SERVICE.

  

  Business Response

  Date: 09/20/2024

  Good Afternoon ****** *******,
  I hope this message finds you well.
  After consulting with the sales agent regarding your shipment, I was able to gather the following information: Your package was loaded onto the console from the New Jersey Warehouse, with sequencing numbers 221 - 225.
  Regrettably, the shipment was not transferred from the *** to SFL's Warehouse in *****. Following a thorough investigation, we have been informed by the union workers that the shipment is currently untraceable.
  As discussed with your sales agent, we kindly request that you initiate a claim so that we can proceed with processing the appropriate compensation.
  Thank you for your understanding, and we apologize for the inconvenience caused.

• Initial Complaint

  Date:08/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I decided to move to *****, I selected H36**38353131303034H based on highly rated reviews. I contacted them in October 2023 and received an estimate of shipping costs. I received the following quote from ***** on October 23, 2023 (Quote ID: ******* boxes of 27*15*16 dimensions + 18*18*24 dimensions, each weighing 50lbs from *** to ***** by Ocean Shipping (3-4 months) = $1305.For boxes weighing above the 50lb limit, a charge of 25$ upto 56 lbs and $2 per lb above 56lbs was communicated to me. Shrink wrapping was to be charged $5 per box over and above this. Based on this quote, I confirmed this order and shipped 14 boxes on November 1, 2023. 2 of the boxes were more than the 50lb limit and so I was charged $25 each for these two boxes in addition to the original estimate of shipment. After including the overweight charge and shrink wrapping charges, I paid a total of $1425 (Attachment 1: Invoice no. 101035848)They were picked up at my doorstep by *****. Mr. ***** **** was my contact person in *** for this shipment. He had promised delivery date to be mid-January 2024 at the above mentioned Mumbai address. Due to geopolitical troubles in the *********** region, according to the company, there was a delay in the scheduled shipment&#**;s arrival in ******. The tracking showed the items in transit until May 2024. It finally arrived in ****** in April 2024, by which time I had returned to *** to take care of other tasks. When I contacted Mr. ***** **** in May 2024, I was told that since the cargo was being held by them, I owed them demurrage charges amounting to INR 6060. The shipment was to be released upon my payment of these charges. I returned to ***** on May 26 2024, made the payment, and I received delivery of 13 of the 14 boxes on May 29, 2024 at my doorstep (See attachment 3: Proof of payment). The delivery slip showed the total weight of the shipment being delivered to weight 220 kgs (485 lbs) (Attachment 2: Delhivery Delivery Slip *********). The weight of the total boxes at 50lbs per box should have weighed approximately 300 kgs. What was delivered to ****** was almost 80 kgs (more than 1 50lb box worth) less. On contacting their India office about the missing box, I was told by the agent that as per their record, only 13 boxes were loaded in **. Mr. **** was informed about this and was unable to locate this lost box. Upon unpacking the boxes that were delivered, I found items to be broken and even missing. When I took stock of the items missing from the 13 boxes that I had received, they amounted to more than 50lbs of missing items. Moreover, with the 50lb worth 14th box, this would mean that almost 100lbs of my shipment have gone missing since I shipped them in November 2023. I contacted both the India office and Mr. ***** ****. I was advised to file a claim, which I did on their website on 25th June 2024. India office did not respond to my claim. After this, I kept reaching out to ***** **** about this issue. He responded to my complaint with the following queries:1. How do I know that each box actually weighed 50lbs?2. Did I weigh each box in *****? I told him that I had weighed each box at the time of shipping, and I was charged for 2 overweight boxes. Hence, it is assumed that they were weighed by *****/*** to warrant the overweight charges. I had not weighed the boxes in *****. However, the delivery slip clearly showed that the shipment being delivered weighed a total of 220kgs (Attachment 2: Delhivery Delivery Slip *********). During a follow-up phonecall about this matter, ***** **** absolved his company of any responsibility of weighing the shipment, by claiming that their responsibility was limited to 13 boxes, and the weight was a guesstimate by the delivery company. Even at this point, the 14th box was never recovered. He offered me $50 as compensation for my losses. His reasoning was as follows- I had only listed a general description of household goods, curios and mementos, and not listed individual items. I also had not purchased any additional insurance for my shipment. Hence, I was not eligible to get anything more than the $50 he was offering. He also pointed out that this was all in the contract I had signed at the time of booking this shipment. I did not agree so I asked to escalate this issue to the claims. He said they don&#**;t speak to customers directly and he can only offer $50. When I contacted the general information again to escalate this matter, I was again told to file the claim at ************************. So I did. I filed a complaint again on August 22nd, and got the same response from ******* *. Jahmin - for the reimbursement claim I had to contact my agent, ***** ****. I replied to her saying that I was not satisfied with ***** Shah&#**;s reimbursement and to reconsider my request. I am yet to hear back on this issue. I hope your agency can mediate in this matter and address my complaint against H36**38353131303034H. Sincerely,*********** *****

  

  Business Response

  Date: 09/10/2024

  Good Afternoon ***** ************
  We apologize for any inconvenience you may have experienced with this shipment. After consulting with your sales agent, Mr. ****** and reviewing the details you have provided, I would like to address the key issues.
  Regarding the missing box, a trace was initiated with ****** but unfortunately, they were unable to locate the missing box. This is why you received 13 boxes instead of 14. The compensation offered by Mr. ***** is based on the mover's liability, which is $0.60 per pound per article, as outlined in the attached contract. To provide additional relief, Mr. ***** has offered $50, although the calculated amount would be $34.20 (57 lbs. x $0.60).
  Concerning the overweight charges, two of your boxes exceeded the 50-pound limit. Please refer to the attached ***** invoice for details on the weights. This resulted in a $25 charge (each)  for the two overweight boxes.
  Regarding the issue of damaged or missing items, as this shipment was packed by the owner (as highlighted in the attached contract under 'Our Liability'), SFL cannot be held responsible for any missing or damaged items.
  We have made every effort to resolve these issues; however, there is limited action we can take at this point.
  Thank you for your understanding.

  Customer Answer

  Date: 09/11/2024

   All I really want is to reimbursed $100 they charged me for missing box. They atleast have **** honoured that part of contract. Plus $50 they are offering. I can end this matter if that's done. 

  Thankyou ,

   

  With regards,

  *********** Joshi 

  Customer Answer

  Date: 02/17/2025

   

  I am forwarding you the response I sent on January 14, 2025. It was a request to reopen the case

• Initial Complaint

  Date:08/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send 33lbs of parcel from ********** to ***** with ***** tracking ID ************. On sflworldwide it's showing delivered, on ***** it's showing still at transit... It's been 1 month, Could you please tell what happened... And also someone mailing asking to pay extra money for payment. What to do, please help.

  

  Business Response

  Date: 09/10/2024

  Good **********************************************,
  We apologize for the delay in the delivery of your package. The delay has occurred on ******* end, and we currently have a trace open under case number C-160764821. We will inform you as soon as we receive an update from *****.
  Regarding the additional charges, these are due to weight correction fees imposed by *****. Please find attached the relevant proof from the ***** invoice for your reference.

  Thank you for your understanding and patience.

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We shipped 30 boxes of domestic goods from ***** through SFL (bill of lading no MAA/***/2023-044) and their partners for a high shipping cost. The goods have been received by SFL at their warehouse (address ************************************** ****************) and they sent us pictures, but they are keeping it hostage for two weeks and not delivering it to our residence (address given below). Full payment has been made in advance and in addition they made us pay $ 749 (receipt attached) in the name of US Customs checking without giving any documentation from them. They promised goods would reach our destination in ** within one week of this payment. However, they are refusing to dispatch goods and even stopped taking our calls for reasons best known to them.SFL Worldwide LLC, *************************************************** *********************, **************** ************************************** shall be grateful if you please help us in directing SFL to deliver the goods to our residence as contracted. We shall be pleased to submit any further document as you require.

  

  Business Response

  Date: 05/16/2024

  Owing to logistical challenges stemming from the geographical distance between our warehouse and the customers' location, securing a trucker with this route has proven difficult. Rest assured, our dedicated agent overseeing this consignment has been diligently communicating updates to the customer as they become available.

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent 12 boxes to ***** in two shipments. The first shipment had 8 boxes and only 6 were received by the recipient. I have been trying to contact ***** who was my main contact and he has not given me a resolution regarding the missing boxes. The two missing boxes had items with extreme sentimental value. They did not uphold their obligation to deliver the contracted items.

  

  Business Response

  Date: 03/28/2024

  Good Afternoon BBB Team,

   

  After connecting with the sales agent in charge of this shipment, I have come to know that there is an ongoing claim with this customer, that has not been completed yet. While we are committed to complete this claim promptly, we do not want to jeopardize the thoroughness and accuracy of our investigation so that we may prioritize efficiency without compromising quality.

  Customer Answer

  Date: 04/03/2024

  I am rejecting this response because this has been an open complaint for months.  The company continues to not respond to my inquiries.  This week I was asked the contents, but never received an acknowledgment. This is an ongoing issue of lack of communication from the company.  

  Customer Answer

  Date: 06/24/2024

  I tried to contact the company multiple times and have received no response. It has been a difficult business relationship to get response on any issue once payment was made.