Business ProfileforFive Star Subaru of Grapevine, LLC

Five Star Subaru has exhibited a series of failures leading to irreparable harm. They failed to perform oil changes after I requested them for the first 25K miles, which caused the motor to get gummed up (their description). They fixed the issue at the time, but after about 20K later, the issue arose again, despite continuing to get oil changes. However, now Subaru says I need a new motor altogether. They are also claiming that I was negligent in failing to maintain my vehicle, despite me trusting them to take care of the maintenance when I regularly brought it in. When I brought in my vehicle for during the first 25K miles, they claimed to have performed a *********************** which checking the oil level is part of this inspection. If they would have properly done the ******************************************* my vehicle, oil changes would have been done when I thought they were, whether I specifically asked for them or not (which I did, by the way). Considering they failed to fulfill this part of the inspection, Im deeply concerned about what other parts of the inspection they skipped over. Their negligence, not mine, has caused these problems. My experience is exactly the same as Five Star Subaru customer *****************************, and I assume there are more customers with the same story.I refuse to pay any more money to fix the problems that they have caused, but we are at a standstill, as they are not taking any ownership of their negligence.