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Business Profile

Restaurant Management

Taco Bueno

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Management.

Complaints

This profile includes complaints for Taco Bueno's headquarters and its corporate-owned locations. To view all corporate locations, see

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Taco Bueno has 92 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online oder for delivery at 234pm and when i dint receive it more than an hour later I contacted the store more than once and submitted a request for a cancel on a oder and refund request as well i submitted the request for each of them twice and i called the technician number it was given online multiple times afer about 5 min it tell u everyone is busy leave a message and nobody calls u back the online request never responded back and u call the store where the oder was went and the manager tells me he has no idea what or how to go about it and that he doesnt know why nobody came to get the oder when other oders have been picked up but not mine and tells me he doesnt know what to tell me or how to even cancel or have a refund done I submitted a request after the transaction was completed with the cc i used like i was informed to do i tried to cancel or stop payment the same day after trying and trying to get it resolved almost 8 and i was told they couldnt help until it completed so i waited and then i submitted after more than 24 hrs it was done i was told yesterday that my request for refund was denied and to contact taco Bueno email used was **************************** address is ******************************************************************* for the amount of 28.3 card used last 4 digits 5385

      Business Response

      Date: 09/26/2024

      This will be sent to the Area Director ***** ******** for her to contact you directly.

      ************************************************************** is her contact.

       

      Customer Answer

      Date: 09/26/2024

      I am rejecting this response because:   Can i get any contact info beside email just in case i dont hear from her and a time frame i would expect to hear from her

      Business Response

      Date: 09/28/2024

      I will reach out to the Area Manager- she will contact you today.  

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Packaged chips that come with meal is always Stale and taste Old with no type of Seasoning salt and the chicken is Hard to bite into

      Business Response

      Date: 08/13/2024

      Called guest- no answer.  Texted to inquire which location he visited so the Area Director could reach out directly.  ******** replied no Thank You.  **** still forward to the Area Director so she can follow up with the location and address the quality issues. ***************************** is the AD and can be reached out to @ ************************************ if guest would like to discuss further. 

      Thank You 

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife went through the drive through. Mind you because we love taco bueno we keep giving this same location a chance time and time again. This time is it. We ordered 8 bean burritos, 3 tacos, a tostada, a Mexi dip and chips (which we didnt get) a mucho nacho and a big freakin nacho. This total was $65! This is absolutely ridiculous. They didnt have the salsas that we asked for. Said they were out. We didnt receive our mexi dip and chips. And they charges us $65! We didnt order beef and bean burritos. We orders bean burritos. Our entire order was messed up. By the time we got home they were closed so we couldnt even call up there to have them make it right. No wonder taco bueno is closing down everywhere. They are a joke. This was the taco bueno located at *****************************************************************************

      Business Response

      Date: 06/14/2024

      This has been forwarded to the Area Director to reach out the guest.

    • Initial Complaint

      Date:06/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/07/2024 $30.59 taco came 1/2 taco stuffed into a full shell to act like there was a full taco. No chips that are to be with meal. Queso bowl 1/4 full. This is the 2nd time i have ordered over $25 worth of food and there have been major issues. I have filed complaints on their website with no response.

      Business Response

      Date: 06/11/2024

      I have forwarded the information to the Area Manager to reach out to the guest.

    • Initial Complaint

      Date:03/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently at this location and I ordered a 10 pack of tacos and some refried beans...the total was $38.00. This completely shocked me. When I arrived at the window as questioned the amount...the young man was sooo rude accused me of not being able to afford my food or else why would I ask. Then slammed the window in my face...so hard I thought the window was gonna break. He never came back. When I filled a complaint NO ONE even acknowledge it. Much less respond. This is horrible customers service on both part of this business. Absolutely ridiculous

      Business Response

      Date: 03/20/2024

      Emailed guest to verify location so the appropriate Area Manager can reach out to guest.

      Customer Answer

      Date: 03/21/2024

      I am rejecting this response because:   just an update. No response was given 

      Business Response

      Date: 03/22/2024

      Please email Taco Bueno directly @ *********************************** so we may verify the location you visited and so that the appropriate Area Manager can reach out. 

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drove through the Jupiter road location. I ordered the wholotta platter. The order contains beans, rice, enchilada, hard shell taco and a muchaco as well as guacamole, sour cream and queso. They gave me my meal in an undivided container and the queso in a tortilla shell cup. Why would anyone think this would be edible by the time a person drove home and carried it inside. It was all smashed up together and queso spilled on everything making the taco shell soggy. It was a mess. I was so hungry I figured Ill try to eat it On the 1st bite the fork broke before I could even get a bite. Thankfully I got a drink and cheesecake chimi since taco bueno wont answer their phone and I cant leave work or send someone else to get this fix.

      Business Response

      Date: 02/09/2024

      The comments were sent to Area Manager and he will contact the guest.  

    • Initial Complaint

      Date:10/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct. 5 address of business ************************************ 8:30 pm. We ordered a whole lotta platter and 2 party nachos and one crunchy taco and received a muchaco platter. Didn't realize it till we got home. They were also out of mild salsa.

      Business Response

      Date: 10/12/2023

      Emailing the guest to return to the location for a replacement.  

      Customer Answer

      Date: 10/13/2023

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:09/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband purchased a meal inside the store sept 18 2023 he left his wallet on the counter by mistake and went home he instantly realized he left it and called the store numerous times before someone answered once they answered he explained that he left his wallet and the crew member hung up on him we proceeded to go back to the store to ask was it found and to speak with a manager the manager was rude and refused to be of any help and just walked away from the counter she didnt even ask any probing questions to assist or try to help locate the wallet

      Business Response

      Date: 09/27/2023

      Called the guest 9/26/23 left a VM @ 10:40am.  No call back yet. 

       

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an online order for pick up. Arrived home and two items were missing from the order. I requested a refund for the missing items on the companys website and received no response.

      Business Response

      Date: 08/30/2023

      We have reached out to the guest and are sending replacement coupons.  Thank You. 

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 11/25/20022 pulled into parking spot of taco beuno ****************************k, there was a large rock in space that you could not see as you pulled in. Damaged front of car. When asked employee they said they knew about rock. I asked to speak to a manager was told no and then asked for corporate number was told I can look up myself. Proceeded to call for several days no manager or corporate response

    Taco Bueno is NOT a BBB Accredited Business.

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