Customer ReviewsforEyeMart Express

I would like to thank the eyemart location in **********, **** (************). They did a wonderful job on my 2 year old nephew glasses. He had glasses previously from another company and the glasses did not hold up like the glasses purchased at Eyemart. Eyemart lenses do not pop out. I highly recommend this location for children glasses.

Hi *******, Thank you for your review. Were looking forward to seeing you again for your eye wear needs! ??

The ************************ enforces the Eyeglass Rule. It requires eye doctors - ophthalmologists and optometrists - to give patients a copy of their prescription - whether they ask for it or not. It's the law.I asked multiple times for my prescription and Eyemart refused to provide it.Outrageous. The lab manager was very rude. (Destiny at their ********* location). Can you imagine if a hospital refused you your lab results?I understand they don't want you to obtain your lenses elsewhere, but this is against the law.The lab manager told me to call customer service headquarters, which I did, and they told me to call the lab manager. Priceless!

Hello ********, thank you for contacting us. We regret the inconvenience you faced with the Lab manager at the store. The manager has received guidance on accessing the prescription information and has sent it out to you. We sincerely apologize for this situation. If you have any further inquiries, please don't hesitate to reach out to our customer service team at **************, available Mon-Fri from 8am to 5pm CST.

I had a bad experience here I ordered glasses now Im getting the go around trying to get them.they say the main office had to order them and they tell me they will call me back by the end of the day and they dont call me back.i was sending people there to get glasses but I wont now this is poor customer service.i will not come back to this store in **************** **.

We want every customer to have a positive experience in our store. Thank you for letting us know weve still got work to do! Please reach out to our customer care line at ************** so that we can make this right.

Spent over $400 on glass here, late last year. Realized something was wrong immediately after trying them on, as I could not see a thing through them. The lady told me if its still like that in a week to come back and get them fixed. A week later they were still messed up and I couldnt walk or drive while wearing them. They took them back and realized the prescription was not correct. So they fixed them only to still have issues with them. Its been a few months and Im just over not being able to wear any of the glasses Ive purchased from here. Went to ****** what time they open to see if I could return them or something only to find out theyre closed, permanently?! ******. Want my money back.

Hi ****,Providing you with the best vision solution is always our goal. So, let us make it right! Just reach out to our customer care line at **************, and ********* you as best we can!

No.1 in 2022 I had two sets of lenses cut for my own frames, I have been wearing glasses since ****. Being in my 60s my vision has changed so when the new lenses were mounted in my frames and my vision wasn't perfect I rationalized it to my age. With my vision getting worse and experiencing headaches I went back in September of 2023. I had an eye exam and the lenses were checked by their ophthalmologist and was informed that my prescription was incorrect. I purchased new sunglass and my regular lenses , again using my own frames, When I received them my sunglass frame was the same but there were new frames on the regular lenses that were defective. leaving the next day on a extended trip I decided I could live with them and proceeded on with life. On December 18 2023 my wife was talking to me and noticed a crack in my lens. I went into Eyesmart in Riverdale **** and was told that I had not purchased the clear lenses their and if I had. there was nothing they would do about it, This is the worst customer service I have ever paid for. I called the customer service line and received lip service only. Will never use this company again. they are money only! A true disgrace

We want every customer to have a positive experience in our store. Thank you for letting us know weve still got work to do! Please reach out to our customer care line at ************** so that we can make this right.

Bad customer service they lie even GM can't tell the truth. If they can't up sale you they don't want service you very rude and that is the MANAGER this is the store in ******** **.

We want every customer to have a positive experience in our store. Thank you for letting us know weve still got work to do! Please reach out to our customer care line at ************** so that we can make this right.

I was recently at Eye Mart Express and was treated with a love not seen in business these days. I felt blessed, cared for and appreciated. I found out that my insurance only covered the exam and had no money for my glasses but the family of employees made sure I walked out with my glasses, they paid for both pairs and didn't want recognition at all, GOD bless you and yours!!!!

Thank you so much for taking the time to rate and review your local Eyemart Express store. Were overjoyed to hear you were satisfied with our customer service! Thanks for visiting, and we look forward to seeing you again!

0 stars bad business model, low end customer service,bad management , poor quality...

All reviews are helpful reviews, so thank you for yours! Were so sorry about your less-than-stellar experience. Please email our customer service department at ****************************** and well help however we can.

Employee was not reasonable in helping me with my issue

We want every customer to have a positive experience in our store. Thank you for letting us know weve still got work to do! Please reach out to our customer care line at ************** and we'll help however we can.