Business ProfileforMassage Envy

Fraudulent. Scam. Predatory Contract. Bad Business Practices. Rude Customer Service.Do not use their services or sign up for a membership. Massage Envy will coerce you into a signing a very rigid 12-month agreement that is almost impossible to cancel. They provide misleading, incomplete information to pressure you into signing an agreement that contains terms you were not made aware of or terms that are inconsistent with the information you were initially provided. When we tried to cancel the membership subscription, the front desk representative denied our request for cancellation and was hostile and dismissive. In attempt to conceal their unfair business practices, the employee dismissed and challenged each of our concerns by rewriting history and creating a twisted game of he said/she said. The customer service was unpleasant, harsh, and uncooperative. We were explicitly provided information that contradicts what is in the contract, but Massage Envy hides behind the guise of transparency and fairness by reminding you at every opportunity that you signed the agreement. They neglect and misrepresent all other circumstances. Not only do they coerce and mislead you into signing a predatory contract, the services provided (massages) are mediocre and all of the appointments we scheduled were cancelled. Highly recommend staying away from this business, and if they try to ******* you into signing an agreement - RUN.