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Business Profile

Pet Training

CMC Dog Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company for 6 dog training sessions. We had 2 sessions with them and hated the trainer. She was rude, disrespectful and our dog did not like her or respond to her training techniques. While we did sign a contract for these sessions, we should not be held to it or subjected to poor customer service. This trainer was rude and critical of us and our dog and we shouldnt have to put up with her behavior. She would yank on the leash and our 5 month old puppy would run away from her. This bad customer service should be considered a breach of contract, where CMC training failed to fulfill their obligations by providing a good training experience for us and our dog. Therefore we are requesting a partial refund of $600 for cancelled training sessions.

    Business Response

    Date: 03/31/2025

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    As a response to the false allegations from *** and Mrs. *********** on the fact that their furkid working with our trainer pulling away in fear while training are false. The fact that the furkid was ever unhappy in training is false. 

    With the exception of when the owner herself on two different times kneed her furkid in the chest when he was trying to jump and nip at her. These are not training techniques we promote or suggest that someone do. 

    Second, The McPhersons signed up for the Private Lesson package. The sessions are reserved and held for them, with no refund or credits. 

    When the McPhersons were told they should address the nipping and jumping behavior, *** ********* became very upset and no loner wanted to train with us. 

    We have offered for them to use a second location to restart their training with different trainers because sometimes people just don't click. 

    Our goal at *** is for both the owner and the furkid to be successful. 

    CMC Dog Training would love to help them achieve their goals, that is why we offered for them to attend our other location with different trainers but they declined. 

    In no way have we ever been rude, unprofessional, disrespectful, or breached our contract. Our videos we have provided will demonstrate that. It will confirm our facts we have stated. Our trainer has always been caring and loving. 

    We are happy to share the full length training video to anyone who wishes to see them. We will also be sharing the videos to any site the McPhersons complain on. 



    Customer Answer

    Date: 03/31/2025

    I am rejecting this response because: they did not make accommodations to adjust their training process for a severely disabled Veteran.  They were well aware of Mr ********* condition and that **** was being trained for a service dog.  Their negative approach and rude attitude towards him cause undue stress throughout each training process.  Mr. ********* was constantly told he was doing the wrong hand gestures and saying the wrong words for the commands.  They failed to provide examples of how to do each command properly and only expected us to carry out each training as we were told.  They never took into account a persons disabilities or how they learn!  During the last session, **** picked up a ball that was on the floor and he was playing with it before the session started.when the trainer came in she said he shouldnt be playing with that, its a leave it ball.  Acting as though the client is supposed to know that!  These are terrible people who should not be allowed to train sweet dogs!  They are rude and negative to the clients and the clients are expected to sit there and take it because they dont provide refunds.  I contest that we are owed a refund because of the **** poor customer service we received..no customer should be subjected to their rude and nasty behavior.

    Business Response

    Date: 03/31/2025

    Our videos speak for themselves

    The only person who has been hostile and unprofessional in this matter has been Mrs. ****************** have always been cooperative and professional. We have videos to back up what we have said and we will be happy to keep sharing them.

    We no longer with to communicate with such hostility and negativity. We are not looking for a reason to be negative

    We always speak to people with respect and we have not been getting that in return

    Customer Answer

    Date: 03/31/2025

    I am rejecting this response because: the response is insufficient and doesnt address my request for a refund!  

    And NO they do not speak to people with respect!  I am not going to keep arguing this with people who dont recognize they have significant issues dealing with clients.  Their initial response goes to the exact issues I reported.  Bottom line is if we dont receive a refund I will file a small claims action.

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