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Business Profile

Spa

Highland Nails and Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28Th Saturday my 15 year old daughter and her two same age friends went to this nail salon by an 2 pm appointment. My daughter is Caucasian Hispanic mix and the two friends are Korean and Pakistani. The Pakistani girl had her parents there also at the salon with them. My daughter was solo with her friends. All three girls got a regular Acrilic nails set with paint. My daughter has two nail designs on two fingers on each hand. The other girls had just painted and the Korean girl had nail designs on each nail. The girls were quoted a price at the end of $45 and $50. My daughter was told $70.00. None of the girls were told upfront what the price was. Not til after the acrilic set was on. I tried to call up there to check price on the sets and the people are not very fluent in English and speak broken heavy Vietnamese accent. They are shady as far as getting a direct price and have an attitude when questioned. I feel they took advantage of my daughter because she was solo and Caucasian Hispanic mix. Over charged for the same set of acrylic nails. My daughter paid cash and felt as well as the other girls like they got overcharged, but being young and timid they didn't say anything to the nail techs. I called up to the Salon Monday January 30th and these workers are rude and try to talk over you and are shady as far as getting a direct price. I put bad review on their own website which I'm sure they will remove as well as their ******** page. These people are talking advantage of customers

    Business Response

    Date: 02/16/2023

    See attached.
    See Attachment/File: image0 3.jpeg

Highland Nails and Spa is NOT a BBB Accredited Business.

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