We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

KFC Store #J625104

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order *********. At about 8:45pm the staff began locking the doors to the lobby with the sign showing that the lobby closes at 9pm. We went to the drive through since we got locked out at 8:45pm with the door still showing 9pm. As I got to the drive through speaker the young kid (male) said: "Ok so before you drive off listen to what we have right now." I told him that I had a mobile order and gave my name. He then responds by telling me that to wait so he can tell me what didn't get fulfilled by them for my order. I got upset as it has just gotten to the point where we can't reliably place an online order and expect to get what we ordered and paid for. I told him that I didn't understand why they are always out of things. this happens all the time and it's ridiculous. I said I don't understand why we got locked out when it's not 9pm yet. *** told me since my order is canceled theres not point and that I can just leave now. I got more upset at the treatment I was getting I told them to Fk off and the kids said for me to never comeback. I went up to the drive though and the kid who was working the drive through shut the door on us. We said we wanted to speak to a manager. the kid, who had black and red hair, was wearing a shawl with fringes. how is that safe to wear in the kitchen area or sanitary.? A woman came to the window, she sounded like the one that gave the short staffed excuse over the intercom. I told her I want to speak to a manager. She informed us that not only was she the manager but she was the general manager. I asked her if this is how she trainer her staff to behave? She began hollering at me telling me I was the rude one and I told her I was rude after the fact. That they always close the lobby early and its not even posted and they are always out of original chicken and potpies every time we order. She told me that they are short staffed which is why she closed and I said then post the new times. She said I WILL!

    Customer Answer

    Date: 04/15/2024

    ****************************************

    Business Response

    Date: 04/16/2024

    Complaint is against a locally-owned franchise, the location is responsible for addressing the complaint.

    Store Info
    KFC Store #J625104 OPN 1304 N. U.S. ********************************** **********

    Owner Info

    ******************************* ************************************


    Customer Answer

    Date: 04/17/2024

    I want a refund for my order which I didnt pick up and I want the owners to finally do something about the service at this establishment as its gotten out of hand.   

KFC Store #J625104 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.