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Complaint Details
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Initial Complaint
09/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hi, This is in reference to request 1-34486795529 submitted via customer relations. It has been a MONTH and still nothing back. You cancelled my flight to ***** trying to say it was due to weather which clearly doesnt make sense because my brother and dad got back to ********** that same night. It was an $800 round trip and I got the short end, only refunded about $200 total in cash and credit which is NOT acceptable AT ALL. I want a cash refund for more than that. Please call me at my cell as soon as possible so we can resolve this and I get properly compensated; I had to pay for my own flight the next day because I could not wait until Friday which is what American had available. Also had to spend money on a hotel and Ubers so I am still out hundreds of dollars; as mentioned I expect to be properly compensated. You CANNOT deplane once, have us reboard then deplane again and cancel; youre only saying its weather to avoid properly compensating us for a cancelled flight.Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a flight through AA. They changed the flight to something that wasn't acceptable. Only other option they allowed was to cancel for a trip credit and rebook. First problem, now all the flights have gone up in price so now I have to pay even more. This is BS. If it's your fault I'm changing, you should eat the cost of the more expensive flights. Second, I can't even use my trip credit. I keep getting an error despite canceling the trip 3 days ago so I can't get my new flight. Give my my money.Initial Complaint
09/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We received $2100 in American Airlines (AA) credits because they overbooked a flight and offered that to people who were willing to take a later flight. We called AA to purchase a flight with the flight credits (this cannot be done online) and the sales representative booked us the wrong flight. We realized their mistake within 24 hours and canceled the flight. The amount we paid by credit card was returned to us within 72 hours. However, AA is taking between 15 and 20 days to process the refund of our flight credits so we can reuse them. The cost of the flight is going up, the seats are running out, and we do not have access to our credits. ** does not permit the service desk to contact the people who process the vouchers (so they cannot help); Customer Resolutions can help but refused to do so. We want a cash amount in exchange for our credits because AA is clearly putting unnecessary blocks in place to stop people from using their credits.Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I booked a flight for my wife and daughter. AA changed the flight time by about an hour and a half (sooner). It was unsafe for her to get up earlier and drive through the desert. I asked them to credit the flight so I could send her from ** where she was driving from. They said no. As I read the *** rules; they are obligated to refund my ticket. I only asked for a credit. What they do not understand is that my wife and daughter needed to land at or close to the same time since they will be traveling within the state of *******. No other flights out of ********* would have worked, or they would have disrupted the plans we made and paid for at the destination. They don't care and refuse to follow the law.They then offered to change flights for passengers because they overbooked the flight. I called them again and they said my daughter would have to come to the airport and be there in person to get a credit. They do whatever they want with impunity. I want my money back for this flight. AA are criminals.
Business response
09/17/2024
Thank you for taking the time to share your feedback. Please know we take your comments very seriously and we would appreciate the opportunity to review and address your concerns. Please feel free to contact us directly at **************************************. Our Customer Relations team will review and respond as soon as possible. Thank you.Customer response
09/17/2024
Complaint: 22277682
I am rejecting this response because:I have spoken to them multiple times on the phone without any resolution. This response is just kicking the can down the road. There is no resolution here just more deflection and lack of responsibility.
Regards,
**** *****Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 7/21/24 I purchased a round trip cabin ticket from SEA to *** (8/8/24) and from LHR to SEA (8/15/24) for $1146 with paid premium seats on both ways on American Airlines web site. the round trip was operated by American Airlines. However, American Airlines cancelled the flight from LHR to SEA and put me on British Airways and Alaska Airlines on 8/15/24, and the seats were the worst seats on the flights, which were the last row of flight. The seat was next to bathroom and kitchen, and it was very noisy. Obviously this was not what I wanted and this was not what I have paid for (the seat).I requested American Airlines to refund what I have paid for my seats, but they have refused to do so.According to *******************************, Airlines need to refund passengers for optional service fees due to cancellation or delay: ******************************************************************************* The reservation #: JKMPPA Ticket #: ************* Regards,ZhennongInitial Complaint
09/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On Sep 9th 2024, I arrived at *** to claim my bags and was informed via the app that only one of my bags arrived, the other was enroute to **** The bag never showed up. The baggage agent at *** informed me to file a delayed bag claim, I complied and was provided a claim number. The baggage agent informed me the bag would arrive on the first flight to *** in the morning. Its been 5 days since arriving at *** an still no movement on my bag. After speaking with the American Airline Agents customer service *** and ********************** Airline **** at ***, I was informed someone cancelled my bag tag and therefore the bag is sitting in CTL with no attempt to load the bag to *** for delivery. An American Airlines *** ***resentative contact CTL baggage and was not able to get a hold of anyone until 11 Sep 2024 . On 10 Sep 2024, I physically went to AMERICAN AIRLINES at *** to provide the agent with a picture of the bag. On 11 Sept 2024 *** ********** made contact with CLT baggage ********** who alleged the bag would be delivered to *** on 11 Sep 2024. As of 12 Sep 2024, the bag remains in CTL with no movement/ attempt to deliver the bag to **** I seek resolution in having my delayed bag delivered to ****Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We had flight to Turks and Cacios on July 20, 2024 when we arrived our luggage wasn't there, we received our luggage July 22, 2024 at 8pm. While there we had to buy clothes, personal items and our basic needs. We spent $1604. We filed a case with American Airlines, and they only wanted to pay$380. I refused that amount and asked for a reason for their decision. I was told by the representive that they do not accept written receipts. When I told them that my brother and his wife written receipts and sent proof that their receipts were accepted and according to their website they accept written receipts, they stop responding to me. I sent several emails asking to be contacted by a supervisor and e still no response (I have proof). I called several times and was put on hold for hours(I have proof). I sent an email from another account and threaten to contact DOT and finally a supervisor responded. She asked me to send in receipts and bank statements. I did that and was contacted by the other person to tell me they denied me once again because they do not accept written receipts. I emailed the supervisor again and she refused to respond. I have been trying to get this issue resolved for a month and a half and they refused to help. I have sent in everything requested and they still refused to refund for the money that was spent because of the delay of our luggage.Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 1, 2024, I bought a round trip ticket from ***-*** from American Airlines for 8/19/2024-8/25/2024 for $854.20. Something came up and I found out I would need to be in ****** a few days beforehand. I called American Airlines and asked if I could change or cancel my flight and rebook. They told me that was not possible since I booked basic economy.Upon the American Airlines customer service representative's suggestion, to resolve this issue, I bought a one way flight to ****** for 8/15/2024 for ~$400, with the intent of still using the second half of my round trip ticket with American Airlines to get back from *** to LAX. While I was in ******, I learned that if you don't use the first leg of your round trip ticket, American Airlines will automatically cancel your second leg. I called the American Airlines customer service on 8/18/2024 (the day before the first part of my roundtrip ticket) and told them that although I was going to miss the first leg of my flight, I would still be using the return flight. They told me that they had to cancel the entire round trip ticket if I didn't get on the outbound flight and I would have to buy a one-way ticket from NCE-LAX in order to get home. This one-way ticket cost $1,135.50. Since I was stranded in ******, with no other way home, I bought the one-way ticket.I thought this to be unjust. I paid for 2 tickets originally, 1 ticket to *** and 1 ticket to ***. I should be able to use my 2 tickets however I please. If I don't use one, I should still be able to use the other.Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
August 4, 2024, American Airlines cancelled a flight resulting in having to purchase another ticket with a different airline. This caused an additional amount to be paid. American Airlines refunded the original ticket purchase however, they did not refund the difference in cost which incurred due to having to purchase another flight due to their cancellation. I reached out to American Airlines at least three different times, and submitted the required documentation to no avail. This is a request for assistance resolving this matter in getting our money back. The amount in difference being sought is $230.51 Thank you Mr. ****** *******Initial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contacted customer support to request a refund, but I was informed that it falls outside the 24-hour refund policy and that there is no policy for situations involving a death. The person I am traveling with has passed away, and I am unable to submit a refund request without canceling the ticket. Canceling the ticket will not provide any credit or refund, and submitting the refund request does not guarantee approval. This situation leaves me in a difficult position where canceling the ticket seems to result in a potential loss. I find this process both frustrating and unhelpful in an already distressing situation. I am requesting a refund and a resolution to this matter. My reservation code is: FEHGLY and my ticket number is: *************
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